Roto-Rooter Zero Contact Service
Roto-Rooter Plumbing & Water Cleanup developed Zero-Contact Service in response to the outbreak of the COVID-19 virus. At Roto-Rooter we understand that people are nervous about inviting outsiders into their homes right now. They don’t want to get close to a stranger, they aren’t interested in shaking hands, and they have anxiety about a service technician walking around inside their homes touching surfaces.
What does Zero Contact Service Mean?
It’s your assurance that Roto-Rooter is putting safety first. Yours and ours. It begins when you call Roto-Rooter to schedule service. Our customer service representative will inquire about your plumbing or water damage problem, then they’ll also ask if anyone in your home has been sick with virus symptoms. They’ll ask if you have any special requests for when our plumbers and service technicians arrive. For instance, if you’d rather they enter through the garage instead of the front door, just pass along your special instructions and we will carry them out.
Social Distancing/Physical Distancing
When our technicians arrive at your home, they’ll follow CDC guidelines, which includes maintaining at least 6-feet of distance between you and them. We ask that you do the same.
Personal Protective Equipment (PPE)
Our technicians will also wear appropriate personal protective equipment, which may vary by location and could depend on the situation. Here’s what to expect:
- Disposable gloves, latex or nitrile. We’ll wear them while working and we’ll put on a fresh set before handling your paperwork and credit card.
- Boot covers, so we don’t carry in germs, track mud, or stain your carpeting
- Face masks. The type may vary by location and availability. As you probably know, face masks of all kinds are in short supply and are even being rationed in some areas. Hospitals and medical centers are being given higher priority to take delivery of masks before plumbers and service personnel. Please know that we’re doing everything possible to equip all Roto-Rooter branches with all the PPE they need to be safe, but it will likely vary by location. This means your service technician might wear a paper surgical style mask, a cloth surgical mask, an N-95 mask, a dust mask, plastic face shield or even a bandana.
Our service technicians wash hands frequently with soap and water for at least 20 seconds. They’re also using hand sanitizer as needed. Additionally, they’ll disinfect touchpoints before, during and after jobs, including service vehicle steering wheels and door handles, equipment and even the plumbing fixtures they handled in your home.
You can depend on Roto-Rooter's Zero Contact Service commitment to customers and employees. All company-owned branches are dedicated to the program, as are most independent Roto-Rooter franchises and contractors. If you see ways we can improve, please let us know. We want to be your trusted partner.
RotoRooter.com is a great information source when you need to fix common plumbing problems on your own:
Roto-Rooter's Youtube Channel
Playlist: Plumbing DIY for the Quarantined
Visit our YouTube channel for even more videos.