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Beware of plumbers who quote prices over the phone

Sometimes our customers call us on the phone and ask what it will cost for a specific plumbing repair, sewer cleaning or water heater&nbspreplacement.  Sometimes they get huffy when they learn that Roto-Rooter’s Atlanta plumbers don’t give price quotes over the phone.  ”Just give me your best price,” they’ll say. Or, “I am just calling plumbers to see who is the cheapest on this kind of job.”

Well, that sounds simple enough, but here are the facts: Any Atlanta plumber who routinely quotes prices over the phone without laying eyes on your plumbing system is either misleading you or putting his business at great risk.  Why? Because every situation is different. A plumber needs to look at the plumbing problem to see if there are other contributing factors at work before an accurate diagnosis can be made. There are simply too many possible variables to make an accurate diagnosis over the phone. That’s why Roto-Rooter’s Atlanta plumbers will come to your home or business at no charge to you then evaluate the problem, determine the best solution and give you a free written estimate prior to performing any work.

Many Atlanta plumbing contractors will give you a ballpark quote over the phone only to raise the price once they see the actual level of difficulty, or worse, they’ll up their price when they’re already in the middle of the repair. If you send them away, they may charge you a fee just to have come out and looked at your problem, even if they didn’t actually fix anything. Ultimately, you may have paid a higher price than you needed to.

When you call Roto-Rooter, Atlanta’s best local plumbing company, you’ll get a free, professional visit, a thorough analysis of the problem and a solution and cost estimate, in writing. If you think it’s unreasonable, send our plumber away and you won’t be charged anything. But if you agree to the estimate, the Roto-Rooter plumber will get to work right away and fix your problem and give you a guarantee that the job will be done right. When you’re calling other Atlanta plumbing companies, be sure to ask them if they offer free written estimates.



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