If you reach the limits of your DIY skills and decide to call in a plumber, you need to consider a few things first. It’s very common to price shop, especially if you are facing an emergency situation with a clogged drain, flood, or potential water damage and feeling pressured to get the job done quickly. Luckily, today you can easily read public reviews or request referrals social media from a large network of neighbors. But what questions should you be asking? When you’re in need of a plumber, consider the following:
- How long will it take for the repairman to get to your house and fix the problem?
If your water is turned off or water heater isn't working, you don't want to wait more than a few hours for a repair. Some "handymen" might do it for less than a real plumber, but is it really worth it if you have to wait two or three days before he can do the job? Roto-Rooter plumbers are on call 24 hours a day, 7 days a week. We take pride in arriving at your home within two hours of your call if you’re facing an emergency plumbing problem.
- Will they show up in the middle of the night?
If it is 3:00 a.m. on a Sunday morning and the problem can't wait, will you be charged exorbitant fees for requiring service outside of business hours? Not at Roto-Rooter! We never charge extra for nights, weekends or holidays.
- Are they licensed to do this kind of work?
Not all plumbing problems require a licensed or master plumber. Faucets and drain cleaning can be done by nearly anyone with some experience, but if you want your water heater repaired or new water supply lines installed, you're going to want a licensed plumber to do the job. There's just too much at risk here to take shortcuts. Roto-Rooter plumbers are fully licensed and complete all plumbing jobs according to code.
- Are they fully insured? Am I covered if something goes wrong?
That handyman might do the job for half the price that a plumber quoted, but what if something goes wrong and you end up stuck with collateral damage? It sounds melodramatic, but home repair can potentially be unpredictable. If your local handyman doesn’t have liability insurance, you could be stuck with a hefty bill. Roto-Rooter is fully insured, so you can feel confident knowing that we stand behind our work and are ready to take responsibility if necessary.
- Can the plumber be trusted to be in your home?
Letting an unknown technician into your home can be stressful. You need to know that you can trust him or her around your belongings, your children, and your pets. That's why Roto-Rooter conducts criminal background checks and drug tests on every prospective employee. We don't hire anyone with a criminal background or that cannot pass a drug test, so you can trust that the expert plumber in your home is a person of character.
It’s easy to focus on price when making a decision to hire a plumber. But when it comes to professional service providers—from plumbers to roofers to electricians—your ability to trust in the expertise of the person you hire is paramount. Roto-Rooter has been serving customers since 1935. We take pride in our reputation and commitment to service. Whether you’re remodeling a bathroom or facing a water emergency, give us a call. We’re here to help.