Plumber in Coquitlam, BC

Great job by Mario! Friendly and respectful service was a nice experience. Well done!

Friendly, quick and efficient.

We had a backed up main sewer line at our house. Our technician Vince arrived quickly and wasted no time getting to work on our problem. He was very thorough ... and explained everything in detail every step of the way. He also gave us a lot of information about proper care and maintenance for plumbing and pipes. His Grade A service was much appreciated and we will highly recommend Roto-Rooter to anyone.

Quick, good guy, good job

Kieran,is an excellent example of the type of employee that over many years of dealing as an Industrial relations consultant I would highly recommend to anyone as the ... person that would represent the company through a great personality and work ethic. I will Use Rotor rooter And recommend to my friends for all their drainage and pluming problems . Thanks for the great service Doug and Dorothy Snyder

Kieran was very good and efficient person and honest too. Would recommend him to anyone.

A drain clog turned into something worse - Viktor determined the problem and returned promptly to fix it efficiently and with minimum disruption, despite the amount of work involved. ... Many thanks to him and his assistants!

We found a water leak but couldn't see where it was coming from. When Anthony arrived he was extremely friendly and knowledgeable and found a very small pinhole leak ... in one of the pipes, which was spraying on another area leading us to believe we had a major problem. The issue was fixed quickly and very well and Anthony gave us valuable information on what he was doing and what to look for in the future. I would highly recommend Anthony to anyone who needed not only professional work but a genuine person to help.

Had a technician come over today to fix my plugged up toilet.(April 22/17) his name was Kieran .He did an awesome job ,verry professional and fast.im verry happy with the ... service I received and won't hesitate to call Roto rooter in the future for all my plumbing needs! Thanks Roto rooter! Sincerely, Brent Hutson

Kieran O'Reilly quickly cleared out a blocked basement floor-drain pipe and explained how the pipe circuits were likely arranged. He also gave me some good hints on pipe maintenance. All ... the work was done within an hour. Many thanks for the quick service!

Great service. Plumber was very nice.

Kiernan of Maple Ridge roto-rooter was a good technician, personable, knew who to get hold of in the City of Langley. talked to the employee from the City and showed ... her the pictures. The City was out 3 weeks later and put in a bigger pipe, it was my tree roots causing the problem,.The city employees also noted how accurate he was, right down to the curve in the pipe. ! Bravo for Kiernan.

I dropped my ring down my bathtub at 11pm, I called roto-rooter and Anthony arrived in less than an hour. He did a fabulous job! He got my ring out ... in less than 5 minutes without having to damage any of my plumbing or walls. I am extremely pleased with the service Anthony provided us and would recommend to anyone looking for a plumber! Thanks again Anthony!

Excellent service. The technician, Kieran arrived as per schedule, fixed it in no time, and was very neat and purposeful about doing the job. He knew what he was doing, ... and also worked tidily, there was no mess. He also explained the billing.

We were extremely satisfied with the services provided by the technicians that came today. They efficiently cleared our drain tiles and checked that everything was working properly. Both Vincent and ... Adam were friendly and took time to explain what was the problem and how it could be solved, which was very important during a time of high stress for us. They also did a check around the property and made sure everything was put back into place. Vincent and Adam are a very strong asset to this company and therefore we would highly recommend this service to anyone needing it.

Good service provided

When we returned from a 3 week vacation we were surprised to find our main shower clogged. An ordinary length of shower meant you were standing in 3 inches ... of water by the end! I tried the usual drain cleaners and snaking but to no avail. We have dealt with Roto-Rooter in the past so it was an easy call to make. The technician, Vincent, was friendly, efficient and knowledgeable. He had the drain working in no time and then scoped our complete drainage system out to the District line. We also had a leaky valve in our boiler furnace and after investigating that he made some great suggestions for getting it fixed (i.e. including a photo of the old part to be replaced in any service request as this is a vintage model). We were very pleased with the service he provided and the recommendations he made.

My tech was Shaun 488 He was very helpful and did a fantastic job.

Yesterday Kieran the service technician showed up to unplug my drainage pipes. I stayed with him through the whole process and was very impressed with his ability and informative description as ... to what he was doing. I learned where all the pipes went to and how to prevent this situation from happening again. Very pleasant and hard working individual. Clarke Pilkington - West Vancouver

Called at 3PM, service people arrived at 5:30PM same day!! Wonderful service and problem solved and remedied!!

We were very happy with the service and support Vince O'Reilly gave us when he installed a new toilet in our home. He was knowledgeable, courteous and informative. ... We will not hesitate to call Rotorooter, Maple Ridge if we find ourselves in the unfortunate need of your services once again.

I was pleased with the work done by Vincent and his colleague. They were efficient and knowledgeable . I liked that when they came to asses the problem they provided ... us with quotes for few options and discussed with us what needs to be done for each option. They explained to us during each step what they are doing and showed us what materials we using for the repair. I am happy with the overall experience and the communication with the staff

The technician Jason was very professional and efficient and did a great job. I would recommend Jason at Roto-Rooter to anyone in need of their services.

Vincent is very friendly and knows what he is doing. I always ask for him whenever I call Rotoscoped-Rooter.

Your Service Representative, Igor, was very friendly and knowledgeable and completed the task of unplugging two toilets in a timely fashion, leaving everything tidy and clean.

I had contacted RotoRooter via the online form which had me select my "preferred" day and time for service. Once the form was sent a pop up window informed me that ... I would be contacted by email to confirm the appointment. I did not receive an email but did receive 2 calls on my cell, both asking me to call back. I did not call back so I did NOT confirm the appointment; the response time took more than a day and I had booked an appointment with a different company who's responded within an hour. You can imagine my surprise when a Roto Rooter van showed up for the appointment that I HAD NOT CONFIRMED. Fortunately, Jas was professional and a really nice guy so I decided to have him look at my plumbing problem since he was there already. Jas did a great job and I would recommend him without hesitation. it is a concern that Roto Rooter would send a technician out without having confirmed the appointment. I assume if I'd sent Jas away without having him do the work I would have recieved a bill for the call-out. Im hoping this is not common Roto Rooter practice - I'd like to be able to recommend Roto Rooter to friends and neighbours but at this point I would not. You are welcome to contact me if so desired. Sarah

Long story but short version: Smell in house of sewage. We had our heating vents cleaned and also poured vinegar/baking soda down our basement bathroom drains as it was bubbling and ... moving slowly so we were guessing that was the problem given nothing was found in our heating/vents system. First RotoRooter person comes (very nice lady) but admits she doesnt have the tools to snake the plumbing or a camera. She said if she is the one who comes back that she will snake the basement bathroom even though the plumbing was working that day (due to us explaining it had gurgled and backed up at one point a few weeks earler.) We explained we cleaned p-traps and put baking soda/vinegar down them. We felt sure there was a sewage issue. Next day they sent Norman. Norman is a super nice guy and not the basis of my issue. He was also told of what we have done vis a vis p-traps, products run down pipes, gurgling plumbing but working (slowly) and what the lady from roto rooter said when she had been here that she would snake the bathroom as well. However, Norman was adamant that he felt the smell was not sewage but a dead animal. He said there is no reason to go down any of the drains because he was sure the smell was "sweeter" than sewage and definitely a dead animal. He looked meticiously but nothing was found. We paid $320 and were told the smell will dissipate as the animal rots and probably another month to two weeks of smell ahead. Today the sewage came bursting out through the basement shower drain. The same bathroom that we did the above work on and the same bathroom the first lady from your company said she would snake. So we call Head office for help. The man we spoke to was caustic and told us that Norman has worked there for 20 years and that he would get him on the phone. He then tried to blame us for refusing service to have the bathroom plumbing snaked which makes zero sense obviously. He was bascially arguing with us and we kept saying we have no issue at this point we just want some help....he said we would have to pay $700 for one hour. We were shocked and he said as a courtesy he would take off 20 percent. He seemed to get mad at us and said that we refused the offer of having the toilet snaked and that we hadnt advised them properly or something. We explained that we had now told the exact same history of events to two different employees and would just like some help. He was hostile and said that he had norman on the phone and that norman was saying he had offered to snake the drain. We do not want any trouble for Norman as we found him to be a kind considerate tradesperson. However, our interaction with the man we just spoke to about this was the direct opposite. We are extremely disappointed that Roto Rooter would not offer to come back and handle the issue in a professional way. We should not be argued with for no reason and have a company attempt to charge so much after two site visits. Nor should we have someone telling us that it is somehow our fault and that other companies would "charge more". Terrible customer service. We are taking the time to address this here because we run our own business and we wouldn't be in business if we treated customers this way. We thought you would like to know. Disappointed and fed up!