Experts in Plumbing, Drains & Water Cleanup

I don't remember the guy's name, but he came to fix my washing machine at 6209 ne 11th Ave Vancouver Washington 98665 on 4/15/16 around noon. There was a bit ... of confusion with a previous maintenance guy who wasn't able to fix it, but he made several phone calls and figured out what was going on. Once he started working on the machine, it only took him around half an hour total. The whole time, he was very careful not to let the cat out (as I had asked him) even though he went in and out a couple times. My kitchen (where the washer is located) was pretty gross at the time, embarrassingly, but he could not have been more professional and friendly. My washer works perfectly now. This guy did a great job and I just wanted to give credit where credit was due!

My Roto-Rooter technician, Maq, arrived at the designated time. He was friendly, professional and competent and performed his job exceedingly well.

...if it hadn't been for Justin Sims, the jetting technician, and his friendly, professional work at my home, I would have NEVER contacted Roto Rooter again! I will now recommend ... Mr. Sims, and Roto Rooter to anyone who may have plumbing issues.

Very fast service with excellent results. Friendly , informative and I would recommend them to all my neighbors Many thanks

Terry helped me identify a nearby clean out to use instead of pulling a toilet or using the downspout. He also ran the scope without having water available. Good conversationalist ... and pleasant to work with. He did a great job.

Shane was fantastic. He worked hard and spent hours to diagnose our problem. He was extremely personable and we worked well TOGETHER to investigate and discuss our plumbing issues ... (some techs will act like they know more than you and can act belittling). In addition, when Shane needed additional assistance, his area supervisor Adam came onsite and was just as professional. I am always wary of using

Shane was fantastic. He worked hard and spent hours to diagnose our problem. He was extremely personable and we worked well TOGETHER to investigate and discuss our plumbing issues ... (some techs will act like they know more than you and can act belittling). In addition, when Shane needed additional assistance, his area supervisor Adam came onsite and was just as professional. I am always wary of using

Terry and the other team members were great to work with.

Jeff provided amazing service. He called right away when arriving at the worksite (I am in another state) and we discussed all the issues at length and were able to ... figure out how to move forward with the extensive repairs. Having had bad experiences before with a bad contractor, I was anxious about the experience of having more repairs done, but Jeff made the process easy and I feel confident that the condo's pipes and appliances are now safe and functioning as it should. Jeff sent pictures and other info by text quickly and often so I knew what was going on every step of the way. He got all the work done in one day which really surprised me. Thank you for everything!

The service provided was as good as it gets. We had an emergency, and had called several local plumbers. They either didn't answer or couldn't get out ... to help us. Roto-Rooter responded immediately, saying they would be arriving within a 4 hour period. The plumber, Shane, arrived about 2 hours later. He was friendly, thorough, diagnosed the issue immediately and cleaned up when he was through. We couldn't have been more grateful and pleased with the results and the opportunity to meet such a good customer service representative. Thank you again!

The service provided is as good as it gets. We had an emergency on a Saturday, and had called seeral

The service provided is as good as it gets. We had an emergency on a Saturday, and had called seeral

Kordell was able to completely clear up my clogged sewer line and was done in just over an hour. He was professional and polite, very efficient, and was answering ... all my question. He cleaned up everything and disinfected on the cleanup as well, nice silicone job on the toilet base, and made sure no water got to my baseboards. He supplied me with some really good preventive steps and very informative. I pride myself in knowing a lot about plumbing, but he was able to teach me some really cool things on how the whole system works and what to look for to know I've got problems coming. Very good.

After 40 some years finally no backwash.

Awesome service! Great Fast reliable team member. Thank you for your hard work and resolving our STR clogged pipeline with a great attitude towards customers!

Came on the same day I called. Showed up at the time frame they said they would be here. Very professional and thorough.

Travis was the technician who arrived to take care of the issue we were having with a clogged kitchen drain. He was very professional and courteous. He explained everything he ... was going to do and gave me the option of which type of service to be performed. He also explained the use of the product I purchased to keep the drain clean and free of debris. My interaction with Travis led me to believe that he is a down to earth all around friendly guy. I'm sure he has many friends who enjoy his company. I highly recommend him and would request him if his services are ever required in the future. Thank You, KF.

Great service. Friendly and informative

I had the best service! I was so worried I’d be without both showers in my house through the weekend but thankfully Christina came out and got everything unclogged and ... working! She was helpful and very knowledgeable! Will definitely use Roto-Rooter for any other plumbing needs I may have..

PLUMBER JACK WAS COURTEOUS, ON TIME, & VERY PROFESSIOAL. DID GREAT CLEAN WORK, & CORTEOUS. I'M QUITE PLEASED.

On a Saturday, we had 2 blocked pipes. Within a couple of hours, pipes were cleared and sewer was scoped.

I called to schedule an appointment, and they called me within 30 minutes with an arrival time. They were at our office within the hour. Christina was awesome! Very fast, ... very friendly! Will use them again for sure if we need help. Thank You

The service was great - especially the tips to avoid it and what to do.

The service technician was thorough, explained the situation and did the work effortlessly. She was friendly, pleasant and professional.

Response time was very good and the work done was done very professionally.

Came 15 before quoted. Got right to work. Knew his stuff. Did great job, cleaned up when done. Would call Jacob again

I didn't get a chance to finish my review as it auto-submitted when I hit the return key. I want to mention a negative part of my experience with Roto-Rooter ... but want to stress that it has nothing to do with my technician, who was great. I had asked for a ballpark quote to clear a sink blockage but was told that you do not provide quotes over the phone. Fair enough, you might give a misquote over the phone with imperfect information and get in hot water (haha) with a customer later. However, when I provided the *same* information to my technician during our initial consultation he had no problem giving me a quote. In fact, I learned that Roto-Rooter has 2 flat rate packages for exactly the common kitchen drainage issue that I was having. Why couldn't your schedulers share this over the phone? It felt dishonest.