Baltimore's Trusted Plumbing, Drain & Water Cleanup Company

They get to you fast. And they are very thorough.

Tin (2648) did a very professional job of diagnosing the problem, and coming up with a way to solve it. Some of the pipes were 45 years old, which presented ... some challenges. He was able to resolve the problem with a minimum of disruption.

The service Technician Dana Fanai was very courteous and explaine difference things to me.He even contacted Mr Hyde for me to speak with, Thanks for the service.

Roto rooted was on my problem fast. Their prompt response and friendly service was very refreshing. The plumber was knowledgeable, and friendly. Thanks for all you do! ... I will certainly think of you when I need another plumber.

William fixed my clogged drain in no time at all, and he went above and beyond while installing my new kitchen faucet. I'm very pleased with the service and ... friendliness of your employee

Fabulous service from Joseph. Great guy!

This is the second plumbing emergency I've had this year and Roto Rooter was the only service of 3 I tried to reach that not only came to the ... rescue in off hours but got here quick. My Plumber was Michael who was so respectful and took time to explain everything to me. I have put your number in my phone and won't bother with the other guys who claim to be 24/7 the next time I need help. Then you!

I sent this email to mike.omara@rrsc.com and derrickallender@rrsc.com but it bounced back as undeliverable. Let me know and I can send you the picture as well. I am sorry that this ... email comes much later than it should have but I figured better late then never. On Thanksgiving last year (2013) my wife accidentally flushed she engagement ring and wedding band down the toilet in our home (she was cleaning them and while leaving them to dry in tissues she flushed the tissues….) She was heartbroken and we didn't think anyone would be able to recover it and were even unsure anyone open on Thanksgiving. We called several companies and only Roto-Rooter had someone on call with a video camera to give it a try. Mr. Derrick Allender went above and beyond. Initially on the first attempt he was unable to locate it. He said "lets give it another try," and after a couple attempts we saw what we thought may be the ring. He tracked it down and noticed that it was still in the pipes in our basement and then noticed that if he pushed the wring several feet it would be in the pipes in our closet. He called in for additional help to cut pipes in the closet and pushed the ring through. My wife was jumping up and down with tears in her eyes almost as if we were engaged again! Mr. Allender was persistent, professional, and courteous. All on a day when we spend time with families yet Mr. Allender was never is a rush and wanted to help us as much as he could. I have included a picture of the night my wife, Kristin, and I were engaged. Thanks to Mr. Allender we can continue to take such pictures! Thank you, Mr. Allender!

Very prompt and experienced.

From the time Mr. Deruchie arrived until the time he left, was nothing but kind, and very professional! You could tell he knew his trade very well. This was the ... first time I have used roto rooter, but because of the service we received from Jim, I promise I won't even think of calling any other plumbing service! Please take the time and thank him again for me. A1 service to say the least!

Had a clogged sewer line. Scheduled the online on Sat and Robert came out on time. He was very personable. It only took him about an hr to complete ... the job. Also have camera inspection of the line and that too was efficiently. Thanks a lot for everything. Will definitely be using the company in the future.

I called roto rooter at 12:35, at 2:00 he was gone and everything was great !

Service was quick -Derrick Allender managed to job perfectly.

My plumber (Sanga) was wonderful. He was competant, kind, courteous and most of all got the job done quickly when my water heater went out. I will definitely continue ... to call Roto-Rooter. Thank you!

I had a very NASTY sewer back-up into my basement. I called the 800 number and was very pleasantly surprised that I got to talk to a real human....not ... a machine. Chris Jones (the plumber) actually arrived sooner than I expected on a Sunday afternoon in the middle of a Ravens game (AMAZING). He quickly assessed the problem and offered me options. He took care of a sewer line blockage and recommended and contacted Roto Rooter water restoration for clean up of a very NASTY mess. In one afternoon, the drain was cleared, and the bathroom and basement was sparkling and completely sanitized. I would definitely recommend this company.

As usual, their service was very well. They were prompt and everything was completed and we are very pleased with his work.

I could not wash clothes because the water drain very slowly. After the technician used the snake for about 45 minutes - The drain was cleared. He also checked and cleared the ... drain under the washing machine . I was then able to wash clothes in the washer and the water went through easily. He was not satisfied because the snake could not go completely through He recommended that i call the rotor rooter office to request a look at my pipes with a camera They called me to arrange an appointment. When the camera man came out two days later He knew that because my house is old the pipes are too small for a camera But i am pleased as always with Rotor rooter (i have used them for over 30 years) I can wash my clothes and even Though the snake would not go through my pipes were cleared enough . I purchased their product to be used monthly to help keep my drains clean ROTOR ROOTER ALWAYS GET THE JOB DONE! !! Thank you for your help!!

Great service, advise, and professionalism.

Jason, Justin, and Corey have been terrific. Timely and courteous service! Very knowledgeable staff is appreciated in a time of need.

Excellent timely service the way it should be ! Expensive but it beats waiting around your house and wasting time and on the weekend. Khurma was great very polite and ... efficient

Professional and courteous.

very professional and courteous. knew how to fix the problem.

I went downstairs to the laundry room located in the basement. Once I loaded the washer, I went to use the toilet and saw that the water level was ... low and dirty. I flushed the toilet and low and behold, it began to run over. I immediately turned the water off and ran to get something to absorb the overflow. I remembered earlier in the week that I heard these unfamiliar noises in the bath tub when I would flush the toilet and unfamiliar noises when I would let the water out of the kitchen sink. I had used the services of Roto-Rooter just six months ago for this same problem. I placed a call hoping that they would come out on such short notice to address the problem and sure enough, I was told that someone would be out within the next two hours and sure enough, the Water Restoration team was at my door within that time frame. I just knew that I would be told within the next day or two. The next person on the scene was Greg Thompson. Greg came out when we had a problem back in March. Greg wen to work to locate the problem and once he did , he asked me to come down to the basement so that he could show me what the problem was, where the problem was and what was causing the problem. He cleaned the debris out of the pipe and advised me what should be done to avoid having the problem reoccur. When he finished, he cleaned the area where he worked so that all I had to do was to replace the items that we took out of the closet in order for him to get to what he needed to get too. I appreciate the fact that the each of the men covered their shoes before entering my home. The next team that came in took down some pieces of drywall and the wood around the baseboard. They informed me that they were cleaning the area to prevent mold and to remove the smell that had been created during the cleaning of the debris in the sewer. They also removed the wet blankets that I had put down to contain the water. I asked them if they wanted me to put them in my outside trash can. They thanked me but said "no", that they would take them. They then informed me that they were going to leave some equipment for approximately three days that would dry the area and take away the smell. There were a total of five men from Roto-Rooter today, each with a different task and each task. I felt comfortable interacting with them and asking them questions.They were professional, mannerly, and had great interpersonal skills. I am a stickler when it comes to cleaning up after ones self. I complemented how I liked the fact that they cleaned up behind themselves after they completed their tasks. One of the guys said that that was 80%of their job to make sure no messes were left behind. I have no complaints for "A JOB WELL DONE".

My plumber was excellent. His name was Sat Gin and he was very professional and efficient. He did a great job fixing and evaluating all 4 of the toilets in ... our house and gave helpful hints as well. I would definitely use him again.

The best service I have had in a long time. Staff the best. knew their job and got it done. All the staff I worked with the best. Doug ... Pope, Jeff Hotridge, Bawk any other technicians that came to my home.

Came in less than an hour on a Saturday night and fixed the problem quickly.

Thank you Roto Rooter and your technician Dave for fixing my clogged sewer line. Finding myself in an emergency situation with sewage backing up into house, your quick response ... time and ability to fix the problem after 5pm was a great stress reliever. Dave explained what needed to be done and how to avoid further clogs. Thanks for the service.