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The service provided by technicians Ronny Rivera (2437) and Dornel Jones (2590) was outstanding, very effective, and explained in detail the root-cause of the problem and the solution implemented. Clear and transparent communication that created "trust" on me as customer. Thank you.

So here it is; a tropical storm/hurricane on its way and no water in the cabana of our community. Late evening we found out that our water was cut off by the water company. Not due to non payment if not a leak. We looked on line and decided to contact Roto-Rooter. It was a name I was familiar with and even remembered the jingle from my childhood. I put them to the test. Because of the situation of the storm coming our way in a day or so and it being preparation time, I thought no one would come out until a few days after the fact. I was completely wrong... By the time I completed the info on line, in a short turn around time I received an email informing me that someone was on their way. Much to my surprise, a Tech came out to the property within a very reasonable time. The issue was detected and resolved. Blew our minds because it was leak that I believe could only have been detected with the proper equipment (which they had on hand). The Tech was very professional, nice and our problem was solved promptly. I highly recommend this company and of course I'll call them if I have another issue. Obtaining reliable vendors in our business is very important to us. Roto-Rotter met all of our expectations. from the President of the Board I rate my experience a high 10

The technician was great and quick. The checkout/billing process that Roto Rooter uses could be improved and sped up. The billing process took longer than the actual repair. This wasn't the tech's fault, he was great, but it seems like an issue with the Roto Rooter process.