New Britain Plumbers Near You

Ty Smith was the tech who did the job. He came on time was efficient, and thorough. He answered our questions in a friendly caring way.

Our technician - Mike - was fantastic. He was on time, very professional and knowledgeable of the problems at hand. He kept me apprised of the two plumbing issues ... that I called for, gave me an accurate estimate and completed the work in a timely manner. In addition, his personality and work ethic were fantastic.

I called for service on Monday, September 26th, and was told that someone could come out immediately which was an impressive rapid response from your organization. I choose to ... have the service appointment this morning - Tuesday, September 27th - and your employee was here early so I didn't have to spend time waiting which is greatly appreciated. Ray answered all of my questions about the basement's problems and is clearly very knowledgeable. He also made several helpful suggestions that will save me money while addressing the situation with my house's sewage system. He worked very hard and was a pleasure to deal with. Professionals such as Ray are an excellent reflection of your organization's standards and quality. Based on my experience with him, I will recommend Roto-Rooter to others..

Very professional and timely.

Tim was especially polite and helpful. He explained everything in full and made sure I understood. He answered all my questions in a very polite and well mannered ... way. I thought very highly of him and the way he provided the service.

I called and got someone here fast - fixed the problem clogged drain.

Service was rather quick considering that someone had to come all the way from Hartford, CT. Then a decision was made to bring in the high pressure water truck to ... clear out the line the next day which was a good idea since the waste pipe turned out to be very old clay pipe that could have easily crushed even more.

I was very impressed with the service I received. The technicians were very polite and explained my situation with patience and professionalism. They fixed my issue and I am very ... grateful for this. Thank you Roto-Rooter!

Next day service, very courteous and cleaned up after the job

Tyler Proccocini (?) was the technician that responded to my service call. Tyler was very professional and skilled in his handling of my draining problem. Tyler diagnosed ... my problem as being tree roots growing through a joint in the waste line to the street. I have always had excellent service when dealing with Roto-Rooter. Thank you, Martin P Artale, Jr

The gentleman was very nice, efficient and helpful. Just an all around very nice guy ! You're lucky to have him on your team !

Fantastic, expert service by qualified staff. He explained everything to us and was pleasant and considerate. Thank you for coming to our rescue.

After calling 4 places including the plumbing company I normally use, rotorooter was the only company willing to come and fix my problem on the weekend. Rotorooter will now be ... my go-to company for plumbing issues.

The gentleman you sent here was excellent. He will be returning tomorrow to complete the job

Ed [who provide plumbing services) was efficient, knowledgeable, extremely helpful, and a true professional. Matt (who has begun the assessment and restoration process) was knowledgeable, had everything all ready to ... go, provided us the big picture of all the steps that will be taken, answered every question, in-depth, and was also indeed a true professional. The services provided thus far have left us with an informed understanding of what needs to occur and a true sense of trust in the professionalism and care that will be provided by them and the Roto-Rooter Network.

I had called a local business and after 2 hours of waiting for a call back I called Roto-Rooter. I got great service from the office and even better from ... the technician! He came on a Friday night at 8:00 and worked until my plumbing was working. He was great! I will call them first next time.

We had a leak from the main sewage drain which caused damage to many parts of the basement....not to mention the smell! Jimmy was our technician and he was wonderful. ... Very friendly and explained exactly what he was doing, what the problem was, and how it would be fixed. He referred us to the water restoration department and we met with Cardell. He was also wonderful. Very friendly and gave us all options. The restoration team performed work quickly and efficiently and were also very friendly. Nicole who answered all our calls was very courteous and helpful. We went from a disaster zone to a clean basement in a matter of two days! Very pleased and would use services again.

Sammy and Jimmy are amazing! Prompt, knowledgeable, and skillful. My new sink and faucet look great. They were professional and left the place clean.

I callled on Fri and was able.to have somekne at my house Sat during a time that worked for me. The gentleman who came to my house was ... very pleasant, knowledgeable about what needed to be done to fix my problem and made sure to not make a mess. Would call roto-rooter again.

The serviceman was on time and provided good work.

Prompt service Pleasant young man

Prompt, polite, courteous, etc. Could not have been happier with the service provided.

The Service Tech was very knowledgeable and fixed the issue quickly

I recently lived through a very stressful situation with a sewage backup. Your employees responded promptly and took care of everything from clearing the pipes to cleanup to following up ... on my level of satisfaction. The following employees were exceptional in their professionalism, courtesy, and support: Ed, Brandon, Cardell, JD, Jermaine, Jay, and Junior. I highly commend these hardworking individuals. You and the public are lucky to have them in your employ. Thank you for making a terrible situation better.

Your employee was outstanding

Very happy with service ..Technician was pleasant and did the work quickly..explained what was wrong..

Service call was blocked drain in our basement. The service man came quickly and was very knowledgeable. He fixed the problem and gave very valuable advice! Will use again (if ... needed!)!