woosteroh

The service call from the initial CSR that took the order to the tech on site to the CSR I followed up with were all fantastic and the service was ... completed very quickly and professionally.

Problem was taken care of right away. Very happy with your service.

Vic from the Wooster area was great. He was very professional and went above and beyond by explaining to us how our issue may be controlled in the future. Thanks ... Vic!

Big thanks to CJ for his assistance over the last week or so. He unstuck our sewage line and then descaled it as well... not a fun thing to ... experience as a homeowner. However, when you deal with a crappy thing like a clogged sewer line (pun most definitely intended), having a service provider who is as skilled, kind and personable as CJ makes it a lot easier. He showed great respect for us and for our home, and left our basement cleaner than he found it. Thanks, CJ!

The service location was at my son's house. As soon as I called, arrangement was made to come ASAP. Serviceman Mike was efficient, businesslike, and prompt. He resolved the ... main line issue and was out of there in an hour. Thanks!

I had what I thought was a major plumbing leak. Mike Williams came out asap, but in the meantime, my husband had tightened some things & it was no longer ... leaking. Mike was so very helpful & courteous (in spite of the issue already being resolved), he even double checked to ensure the leak was fixed (it was). When we need work in the future, we will definitely give Roto Rooter a call & request Mike Williams.

Technicians were professional and thorough. Supervisor showed up (David Neale) to make sure all went well. That was very much appreciated.

I've never had a better plumber. He came out the same day and got me draining, even tho it was Saturday. Strongly recommend

Tom did a great job

victor was great knows his plumming..Im very happy all is fixed and it works great.thanks for being so quick to respond that means a lot.

I don’t even know where to begin. Our service technician Tyler went above and beyond to give incredible service to us. Even though the job was a bit challenging ... he was so calm and positive. I knew I had a problem and laid in bed all night wondering what to do I decided on Roto-Rooter to call in the morning and I’m so glad I did. We will call this company for the rest of our life. If anyone out there is deciding which company to call this is the one.

Very impressed from my call for help to completion! They offered to come out the day I called. Tyler is no nonsense let’s get it fixed . He had my ... downspout drains flowing again in no time. I highly recommend roto-rooter!

We would definitely use this service again, if needed. Paul was extremely prompt, professional, knowledgeable, neat and friendly. He came prepared with all the heavy equipment to unclog ... our outside sewer line. We were very pleased with the service. Thank you once again Paul.

Fast, friendly, competent.

Victor did an outstanding job replacing the cartridge in our shower faucet. He explained everything in great detail and completed the job in a timely manner even though he had ... trouble removing the old cartridge (it wasn't installed correctly before). I would certainly have Victor service any plumbing repairs again. Great job Victor!!

Victor was outstanding in replacing the cartridge in the shower faucet. He explained everything in great detail and completed the job in a timely manner, even though he had trouble ... removing the old cartridge (it was apparently installed incorrectly before). I would certainly have Victor service any plumbing repairs again. Thanks Victor, your are the best!

Professional and excellent service, per husband.

Solved the problem quickly

Thank you to Victor, Ryan & Howie for a job well done! Victor was excellent at explaining and advising us of our options for repairing/replacing our sewer line. We feel ... his suggestion of an investigatory dig was the right call. Victor's years of experience were quite evident and quickly reassured us Roto-Rooter was the company to select. We were surprised that Victor was also well versed on the financing options and pleased that we were not redirected to a "finance specialist." On repair day, Victor quickly and efficiently located the line and the associated break. Ryan and Howie made for a great team as they worked to uncover the pipe, make the repair, and backfill after inspection. They completed the job in a quick, safe, professional manner. All contributed to a good overall experience with Roto-Rooter.

My wife and I bought an old house, and not surprisingly we learned it had quite a few things that needed updates. One of them was the drains in ... the basement. We had them completely redone, and a drain from the kitchen sink. Our plumber, Tim, was excellent at providing top notch, on the ball service. I had a bad experience from a local plumber shortly after moving in, and this definitely will ensure that I continue to use Roto-Rooter in the Wooster, Ohio area.

We had a sewer backup in our basement. Viktor came over at 1030 at night to assist and was very thorough and descriptive in his diagnosis. He showed me ... where issues could be occurring and even spoke to my dad on the phone about his findings to assist in making a decision. Viktor was amazing and would highly recommend him. He went above and beyond in his service and professionalism.

We have a nasty root problem. Tim came and took the time to get the job done right. We are very satisfied with the tech's knowledge of the issues at hand ... and the service he provided. We will definitely call again.

Service was excellent

Service was excellent

Our technician Kevin did a great job. He came on time, was very nice and easy to get along with and explained everything. Would recommend to family and ... friends.

Awesome same day service. The technician, Matthew Sample, was very professional. He made sure he checked every possible avenue for a solution to our drain issue.

The tech was great however the initial service window given was between 7:30 and 9:30 pm and the tech arrived after 10pm. I understand he got tied up at the ... call before ours but I had to call to get the info. The tech was very professional.