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Subject: Rotor Rooter Services - Columbus Ward #472 I wanted to make sure I took a second to write you an email to say I am one picky person and your employee Columbus Ward exceeded my expectations! I originally made a mistake and called Mr. Rooter and had a horrible experience with both the service and the technician. Mr. Ward is a true professional and his knowledge was amazing. The care he took on my property as well as explaining the situation was appreciated. It is because of Columbus Ward, you will be receiving my business in the future.

Service person was quick and knowledgeable. He explained the issues and got right on the job. He was professional and did a complete cleanup. My issue was with dispatch. I called and made an appointment for a particular day and was told I would be the 1st appointment of the day on that day. A call mid morning explained that the service person was already at another appointment but was promised I would receive service before noon. Another call to dispatch after 1pm explained there was still hope for the day I made the appointment. By this point the water draining issue had become more of an emergency and I explained that. The service person ended up coming at approx 3:30 the day of my appointment. I was disappointed that the invoice was almost $400 more than I was told by a "camera person" in the summer of 2016 while I also needed to take an entire day of work off to be available for the service person. .