Plumber in Staten Island, NY

Plumbing Tech Akini Rawles did an excellent job, and went above and beyond the call of duty. He stayed and assisted in making sure the water line was sealed, even ... after DEP and the FDNY said there was nothing that could be done to stop the flow of water. He was courteous, friendly and professional. He gave his word that he would not leave until we figured out how to stop the water that was flooding our basement, and he lived up to his word. Great Job. He needs a promotion!

Dimitriy-1100 was very knowlegable & hard working. He had a great disposition.

The person who responded to our call was named Richie. He was courteous, professional, intelligent, fast, patient, helpful. He educated us about the ptoblem and offered dound advice. He made ... no mess and left no mess. He is an important part of your company. I highly recommend him.

Prompt efficient service during s difficult time

Jimmy, the project manager, explained everything in great detail and communicated very well, even outside of regular business hours. The workers were very polite, explained what they were doing, and ... cleaned up at the end of a very dirty job. They kept their commitments, and even better, maintained their original estimate though they went a day over. They are experts at what they do, and I now have a brand new sewer pipe to replace the old clay one that was disintegrating and causing regular back-ups. RotoRooter lifted a huge burden.

John, serviceman number 2988, visited us and serviced our sewer drain pipe. He was very professional and provided us an understanding of the problem and the remedies he recommended. He ... did resolve the immediate problem and advised us to have a person inspect our situation for a possible replacement of our sewer drain pipe. John is friendly and respectful during his visit. He is professional and exudes confidence that put me at ease with the immediate situation. John presents your company well and is an asset to Roto-Rooter.

We are satisfied customers.

Kenny troubleshot the problem and went to work. Thanks again for timely service.

Glenford, technician 984 was absolutely amazing. He immediately identified the problem, explained it thouroughly to me and how to fix it. While he fixed it he continued to explain step ... by step what he was doing and why. I feel confident that I will not have any other issues and I will definitely rely on roto rooter is all their technicians are this informative and professional. Completely satisfied with the service I received. Quick, painless and I learned a bit about plumbing :)

Hi, Ben was excellent. He answered all my questions and gave me some good information on my water system. I am still a little confused why we had to ... have the main pipe cleaned a second time when Roto Rooter did it less than two months ago? Also, the agent from Roto Rooter who came two months ago said we would want a "check valve" for the main pipe but the agent who came today said it would not be necessary. This was a little confusing? Eric Kelley

Andy, was the person who came to my house. He was very professional and informative. I would highly recommend Roto Rooter to anyone with plumbing problems.

Was able to book an appointment for the next day. The plumber arrived in the time frame, completed the work quickly, and cleaned up after himself. Everything was very easy ... and straightforward for me.

My Dad is 92 and we really couldn't be without the downstairs bathroom. I want to thank Roto-Rooter for their prompt service and excellent work. Special Thanks to ... Cory...he even came early and I certainly did appreciate it.

He did the job quickly and efficiently with very little mess. Very professional

On time and efficient.

Steve came in and did a great job cleaned out my main sewer line and solved my flooding issue.

Randy was the best! He resolved our problem in no time...great way to start the new year.

Very professional. Explained everything to me.

The very best service

Your two plumbing technicians, Nick & Chris were very helpful, knowledgeable and cooperative! Thank you for having such fine employees!

great prompt service, problem solved same day. I am very grateful for the timely service I received.

Our technician Foglir #745 was very efficient and helpful. He was delayed in arriving but let us know asap that he be later and gave us a new window ... which was met. I would highly recommend the service and customer interaction we received.

I will make more comments when the extensive sewer pipe work is completed. But so far, they have followed up when they said they would, stayed in constant communication, are ... very experienced, completed initial assessment of the problem. Their production manager, Jimmy Gannon, replied to an e-mail on a Sunday night, I didn't expect anything till work hours began on Monday morning! That definitely exceeded my expectations.

the two techs were excellent #88 and 952. Went above and beyond to do the work and calm me down. My anxiety level was off the charts and ... these two young men made me feel as if I was touched by two angels!

Thanks a lot for your service. Your mechanic was highly professional, supportive and resolved our problems very soon.

He did a great job.

The service technician arrives on time and was pleasant and professional. Cory solved my plumbing issue quickly and professionally. Thanks Roto-Rooter!