Poughkeepsie Plumber, Providing Emergency Plumbing and Drain Service

Our service guy, Bret, from the Poughkeepsie, NY office should get a raise! He showed up at 5pm on a Friday with a smile on his face and kept it on through 3 hours of snaking and trap cleaning in our old house. He found the problem within minutes and had it cleared up so we could shower that same night. If I ever need service again I will insist on him. Thank you again Bret!

I had a plumbing leak under my house. I went to PORCH and they recommended Roto-Rooter of Poughkeepsie. I had never used them before, but I certainly knew the name. The gentleman who came out was named Revlon. Revlon was amazing. He discovered a second leak, had to go to 2 different places to get parts, and getting to the leaks was no easy feat. I live in a modular home so all the work was done laying down under the house. Revlon was such a professional, never losing his cool, and determined to get the job done. He is such an asset to your company. I had one issue and I had to call into the office. I spoke with Christine, who is another major asset to your company. She addressed and took care of my issue right then and there. She handled a potential irate customer in minutes and straightened everything out. Within minutes!!!!! What company has that kind of customer service anymore? I will tell you that due to Christine and Revlon you now have a customer for life and I will tell everyone how great your company is. Employees like Christine and Revlon are hard to fine and I hope you appreciate them as much as I do. Thank you for listening and for actually having a company that really stands behind its work and appreciates its customers. Your customer for life, Bonnie Raynor