National City CA Plumbers Near You

My mothers house at this address had roots growing into the main line. The Service Man (I dont have his name) came and worked diligently on Sunday to remove ... roots that were near the center of the street. He was courteous, persistent in going after the problem that was more difficult than it appeared at first, as well as polite and congenial. If he was not as persistent as he was, the roots would not have been cleared. In fact, one of your competitors worked on the system a couple of years ago and it appears judging by their size that the roots that were removed this time were likely already there at that time and were not adequately cleared. Also, someone called me yesterday to ask about service, but I could not take the call at that time. I wanted to be sure that the service man was recognized. I dont have his name but my Mother has it at her house. Thanks Tom Oberbauer

The woman who handled my phone call, I think her name was Veronica, was empathetic and thorough. She even called me back to make sure she had the right directions ... to my difficult-to-find location. She set up an appointment, and then got a technician to my house even sooner. The technician, Dan, worked for an hour and a half and tried everything he could to open the clogged drain in my flooded basement. Unfortunately, when he left it appeared he had failed and he apologized several times over. I felt bad for him because he worked so hard in water up to his ankles. I'm writing this review, for the most part, to be sure he finds out my basement drained completely overnight and hasn't clogged again. My many thanks to the caring and committed employees of Roto-Rooter.

When the techs were running behind, the dispatcher called to notify me with plenty of time available in the time window so I was able to reschedule for the following ... morning. Eric, the tech dispatched, was peofessional and solved the problem quickly. He also walked me through what he knew of the process to get the lateral line replaced through the county/municipality.

Nelson was personable, smart, helpful,answered all questions. AND SOLVED THE PROBLEM!

Rodel and Phil were friendly and funny and made us feel comfortable letting them into our house. They fixed the problem quickly and I would recommend them in the future(:

Derek #4349 helped with our drain issues and was very friendly and professional. I was so worried about what the service would entail and he explained things simply. No one ... wants to call for help, but the service at Roto Rooter was outstanding. I'd recommend them in a heart beat!