National City, CA Plumber, Providing Emergency Plumbing and Drain Service

Derek #4349 helped with our drain issues and was very friendly and professional. I was so worried about what the service would entail and he explained things simply. No one wants to call for help, but the service at Roto Rooter was outstanding. I'd recommend them in a heart beat!

When the techs were running behind, the dispatcher called to notify me with plenty of time available in the time window so I was able to reschedule for the following morning. Eric, the tech dispatched, was peofessional and solved the problem quickly. He also walked me through what he knew of the process to get the lateral line replaced through the county/municipality.

The woman who handled my phone call, I think her name was Veronica, was empathetic and thorough. She even called me back to make sure she had the right directions to my difficult-to-find location. She set up an appointment, and then got a technician to my house even sooner. The technician, Dan, worked for an hour and a half and tried everything he could to open the clogged drain in my flooded basement. Unfortunately, when he left it appeared he had failed and he apologized several times over. I felt bad for him because he worked so hard in water up to his ankles. I'm writing this review, for the most part, to be sure he finds out my basement drained completely overnight and hasn't clogged again. My many thanks to the caring and committed employees of Roto-Rooter.