Call Roto-Rooter Today for a Plumber in Naperville, IL

The last thing anyone wants is trouble with their sinks, in a new home with family over for dinner, it’s possibly the worst. When I started doing the dishes after finishing a delicious dinner for our guests, I ran the garbage disposal and kept washing as I talked with everyone. Then I moved the final dish from one side of the sink to the other, that’s when I saw what was happening, that sink was full of water and I knew that meant trouble. I tried to run the garbage disposal again, hoping to clear what was sending the water back up, but instead it filled more. I shut the water off and called my husband to try to fix what had happened, he plunged the sink and got the water to drain, then ran the drain-o down the sink and I thought our worries were done for at least the night. As he finished the last part of the Drain-o instructions, and checked to ensure the sink was working properly, the sink again started to fill with water. That’s when we called whatever plumber Google had to offer, after going through the cycle of questions, the company said they couldn’t come till the next day with an uncertain window. Unfortunately, with family visits and a toddler, we had plans, showing off our town was ruined all because of a sink that had been ours less than a month. I called Roto-Rooter, remembering them from the advertising and the fun jingle that every commercial has playing. I gave the dispatcher my information and explained my desperation, after getting my address, he said they would have someone out within 4 hours. When my doorbell rang at 8:30pm, it was hours before I thought he would be arriving and I was thankful, since we had a full day planned and my sleep was necessary. Eraldi #3963, was friendly, listened to what had happened and was quick to find everything he needed in order to efficiently fix the clog. He explained how the snaking process worked and that with where our main line was, he would need to snake around 25 feet of pipe. He also took the time to explain the possible problems that could in a small percentage of these cases go badly and what the plan was if something happened, all while assuring me that it was rare. After we agreed to move forward with the snaking of the pipes, Eraldi #3963, removed the items that were under the kitchen sink and place tarp to protect my floor and under sink area from becoming wet. He then started the process of snaking the drain, after running the machine for a short period of time, he called me over to explain where he was in the process and what seemed to be causing the problem. It was grease and since he knew that we had only been in the house for a short period of time and was empathetic to a situation that we had no control over. Eraldi #3963 showed me some of the grease build up he had pulled out and told me that he had gone a little further than expected after seeing what was causing the problem. He then informed me that he was going to give it one more run, to get the drain as clear as possible, prior to cleaning up. After running the machine again for a short period, he called me back over and said that it was as clear as he could get it and recommended a regular maintenance to use on the drains to hopefully prevent this from happening again. Eraldi #3963 was helpful in sharing his knowledge regarding plumbing care, regular maintenance and the explanation regarding what he had done to get our kitchen sink drain working again. Eraldi #3963 then cleaned everything up, his tarp, dried water that was on the floor and under the sink, also going beyond the expectation by putting all of the cleaning supplies back under the sink. Eraldi #3963 left my kitchen just as it was when he arrived, but with a working drain and he reviewed all of the paperwork with me. The pricing was just as we discussed prior to moving forward, with no hidden fees or charges, he even reviewed the 6 months guarantee that comes with this type of service. Including what I would need if I was to call Roto-Rooter in the 6 months because of a reoccurring problem with the kitchen sink. Thanks to Roto-Rooter and Eraldi #3963, we were able to keep our plans and enjoy our family visiting from out of state. Thank you, we'll forever, "Call Roto-Rooter, that's the name and away go troubles down the drain." and will of course remember to tell our friends.