Plumber in Loves Park, IL

WORK DONE AT 832 PARIS AVE ROCKFORD IL SERVICE PERSON NICK NOT ONLY DID HE DO AN EXCELLENT JOB, HE IS A FINE EXAMPLE OF AN EXCELLENT ROTO-ROOTER EMPLOYEE. PLEASE PASS ... THE THIS COMMENT ON TO NICK.

I had a massive basement drain clog. Water was standing and would not drain whatsoever. I called Roto Rooter on Sunday and spoke with Thelma, who could not ... possibly have been nicer. She scheduled me for Monday, 2-11-19, between 12 and 2pm. I got a call from Austin, about an hour early, telling me he could come early. I was not available until noon but Austin was there right at 12pm. He was very conscience of my very light colored carpeting, and was going to take off his shoes. That is unheard of today. I told him just to wipe them and I appreciated his consideration. Austin took care of the drain problem, and even put his snake through a second time to make sure I had no issues. He was very friendly, and probably in his early 20s. Austin was very complimentary to his company as well. Thank you, Roto Rooter, for an amazing experience from beginning to end. I even feel the charge was very reasonable for what Austin did. Thank you so very much. Pete