Professional Englewood Plumbing Services from a Trustworthy Plumber in Englewood

The technician did a great job. Getting him out to my house was a different story. 3 appointments were cancelled by Roto Rooter. I had to deal with one rude dispatcher multiple times. I left the correct phone number to reach me, and 3 different times, the call went to the wrong number (my number but not the one I was available on). I had water coming into my house during heavy rains but the appointment to fix the problem was cancelled two times. Since no one was available at my house for a 3rd appointment until more than a week later, I had to wait a week and half from the first appointment until we could set the 3rd one. On the day of the 3rd appointment, I called Roto-Rooter to update my phone number (gave them my cell number since I would likely be driving home when the call came to tell me the technician was on the way to my home). I left work early to get home in time for the 3rd appointment, but while I was en route, the same rude dispatcher called my sister (not me) to cancel the 3rd appointment, and she and he set a 4th appointment for the next day. But I had had enough of the cancellations and rescheduling. When I called to complain, the person who answered put my 3rd appointment back on the schedule and again corrected the phone number, this time to my home phone since my cell service was not working at home that day. The rude dispatcher called me on my cell number (not my home phone number as I had left--fortunately, I had cell service right when he called) to let me know that the technician was on his way. Except for the two people who scheduled and then rescheduled the 3rd appointment and for the technician who did the work, working with your company was a total nightmare that I am not likely to risk again..

The Roto Rooter folks took great care of us in a very timely, efficient, professional manner! They bent over backward to make sure everything was done correctly and completely and to make sure we were satisfied with everything. Everyone on the team went to great lengths to make us feel at ease in a very stressful time. We would and will recommend Roto Rooter to everone!

Plumber arrived within the given window. He was polite and professional and was able to not only immediately target the problem, but also quickly repair it. He gave us a great deal of information about the nature of our burst pipe and took steps to ensure it would not happen again (remediating issues from the original build of the house by properly insulating & sealing the pipe and valve). Could not have been more impressed. Its good to know that we have a reliable plumber just a phone call away with Roto Rooter!