Belton, MO Plumber, Providing Emergency Plumbing and Drain Service

Addendum to previous comment: I need to add Matthew to my review. As in my previous review of the water restoration crew of Austin, John and Albert, Matthew came out to remove equipment from basement, he was very polite, professional and made sure he protected flooring while moving out equipment from home. Again, thanks to all at Roto Rooter . ELF

Many thanks to Austin Robinson restoration consulate, John and Albert Roto Rooter crew that arrived to start removing carpet, begin cleaning and drying out my basement. Returned home from being out of town on October 9 2018, and while on vacation I had heard that the City of Belton Mo had extensive, epic rains over a 36 to 48 hr. period of time. Upon arriving home I Immediately checked out my basement and found standing water that had already been in basement for 4 or more days at that time. I have lived in my home for 21 years and never had a drop of water in basement,so confident, that I had taken all the precautions, installing a sump with battery back up, had my gutters cleaned out, extensions on the downspouts, that I installed carpet a year ago. Well much to my surprise and dismay, the 3 day rain event was too much in a short period of time. Called 5 water restoration companies, all saying it would be 5 to 10 days before they could get to me, my last call was to Roto Rooter , they said someone would be out in couple of hours. Austin Robinson, restoration consulate arrived less than 2 hours later to assess damage and sent crew of John and Albert out to begin the clean up. John and Albert were extremely careful to protect my floors from any damage moving in and out the equipment. They also explained the process to take place and were very considerate to call on the days when they would be arriving. The Roto Rooter employees Austin, John & Albert were easy to work with and informative of entire process. I would certainly recommend Roto Rooter in a heartbeat to anyone needing restoration services or plumbing work done. Many thanks again to, Austin, restoration consultant. John and Albert, the crew

The plumber (Curtis) was very pleasant. He asked the questions that would allow him to do a successful job. He answered questions I had. He finished the job without delay.