Plumber in Santa Fe, NM

Fast response to my problem. Fixed.

I am so pleased with my plumbing work Anthony Meastas did at my home today. I had a leak under my drive way so I had quite some work done ... & I can not explain how impressed & pleased we are with the work & repairs that were done, expecially since it was done in a reasonable timely manner. Anthony was so helpful, understanding, knowledgeable/informative, he did very clean work & he is very professional . We are so amazed & impressed on the amazing & hard work ethics all employees provide (from the ladies in the office, to the amazing plumbers & also the incredible management). This is the ONLY plumbing company I will trust & count on for any further needs we may have. I will recommend anyone & everyone to use RotoRooters service!!! Thank you for such an amazing experince & for helping my family out!!

Our work hasn't been completed. But I just wanted to say you guys are great and very big life savers!! I just wanted to say how much we appreciate the ... accommodations you provide for customers who struggle to pay their bills in full. We have a leak in our home, I have a disabled elder in the home who is on a fixed income and this was the only company who had some heart to work with my family on the billing arrangements and to help get us our water running as soon as possible. I was able to call this morning and schedule an appointment for a tech to come out to our home!! Everywhere else wanted us to wait several days until a tech could come to our home. All employees have gone over an beyond to provide me and my family with help. Ive worked in a office for 2 plumbing companies so I know how things can go but Roto-Rooter is by far the best company and I would recommend everyone to use this company!! All employees that I've talked to over the phone are so professional, helpful, knowledgeable and go out of their way to help resolve any issues. The technicians are very knowledgeable, courteous, helpful and very professional. Management is definitely my favorite, this is the first company that I've experienced a manager calling me back as soon as they could (I didn't wait no longer than half an hour). Management is professional and still super understanding to a customer's needs/requests. You guys have customers for life!! We will not use any other plumbing company other then RotoRooters! We look forward to seeing the technicians tomorrow and having our leak fixed!!

Great on time service

Great job..stayed in touch in regards to timing and fix the use and were nice and accommodating.

Very pleased with our serviceman. He is competent , but also very easy to understand when he explains things.

Professional service from a very polite and knowledgeable service man.

We have used Roto-Rooter before at our house in La Puebla. We called you because we had a stoppage at a casita in Tesuque. You initially set an ... appointment for 1:15 to 3:15 that day. Gold Star to you. Then you called and asked if we could have an earlier appointment at 11:00 am. More gold stars to you. However we waited until 1:00 and then called to find out where our service person was. Response was that he was on his way. Negative points. We called again at 1:30 pm. Response was that he was on route. Arthur showed up at 1:15 pm. He did not have the appropriate machinery to solve our problem He came to fix a "bath tub clog" when we had given detailed description of the problem that included all that we had done previously to fix the problem.. Check with Ed Hunter. You had to dispatch another technican, Satiago, (who had previously fixed a problem at our house in La Puebla) who came and did fix the problem, at about 4:30 pm. all this time I and my daughter were at the house without plumbing facilities. "Mary" said that she would give us a 10% discount for our wait, but did not convey this to Santiago who gave us our 10% Senior Discount but nothing more. He said that he had not received any instructions from Mary otherwise. I think that I am owed an additional 10% discount.

Santiago came out promptly in the late evening and cleared our drain. He was polite, conscientious, made sure he got the problem solved before he left, and showed us how ... to clean the garbage disposal. Great service!

Excellent job. Carlos has such a good attitude and was so helpful. Lots of confidence in this company.

I needed repair on both my toilets. Shane came and did a wonderful job and very thoughtfully got one fixed very quickly so I had a working toilet. ... He worked efficiently and very competently. And he was friendly and easy to get along with. Today (second day) he came with Jaime, also a really nice man, to locate my clean-outs, which I couldn't find. They did this and also hydro-jetted my line, since Shane had found some roots the day before. I have called Roto Rooter on a number of occasions, both emergency and non-emergency. I am absolutely happy with the quick and dependable service, and will call in the future (hopefully not too soon!) Please tell Shane and Jaime and also the nice lady in the office who set things up thank-you. And also thank you for the calls to let me know when they were about to arrive.

Quick response on a Sunday

Great service very professional and helpful

Assumed simple clean out problem became much more complex late in day when clean out did not solve problem. Our tech diagnosed problem as root clog at entry to ... septic system. He was able to schedule the work first thing in morning and arrange for required equipment and helpers to finish the job. Excellent job!

This is the fourth or fifth I used your service. Always excellent as our your service technicians.

Fast service. Polite employees.

The technician was great! He was very informative and very helpful in handling and taking care of my plumbing problem.

Great service all the way around; from very prompt and courteous scheduling to professional service delivery I appreciate doing business with your company.

LATE, LATE, LATE. Great Service providers who did their thing, only to find out that I told them what everyone else did to achieve success and then they did that ... and then and only then did it work. Got much side advice on the City new water system, which I am thankful for. And patiently they did work over the phone with my Warranty Company - at 4:55pm on a Friday, so Hey - that in the end - all in all - was great. Too bad home base didn't call me earlier and let me know that Andy was held up and they would TRY to send another tech.... A little working heads up for the client would have helped from the home office. But the Tech Guys - great work.

We have always been very happy with the service we receive from Roto-Rooter! Everyone there does a great job in taking care of our plumbing needs. Melanie, who ... handles all the plumbing scheduling and deals with the customers does so in such a friendly and professional manner! She makes us feel so secure that they can and will take care of things for us! You can hear the smile in her voice! Thank you, Melanie! Also, Ken Luna, who came to take care of our plumbing situation today, along with Jaime (Sorry! I didn't get your last name, Jaime!) did a great job and fixed everything for us! They are very professional and experienced guys and have a friendly way about them while doing their work! We need more people like them in the world! Thank you again for everything, Melanie, Ken and Jaime! God bless you, take care and see ya later!

We have always been very happy with the service we receive from Roto-Rooter! Everyone there is very professional, courteous and friendly. Most especially, I would like to bring ... attention to Melanie, who handles all the service scheduling for Roto-Rooter. She has such a nice personality and makes us feel so welcome and secure that things will be taken care of for us! Thank you, Melanie! Also, Ken Luna, who came to work on our bathroom sink for us, along with Jaime (Sorry! Didn't get his las name!) did a great job taking care of our plumbing problem for us! They made us feel very comfortable with their experience and dedication in doing a good job for us! And very friendly while they fixed things for us! Thank you all for everything! I look forward to many more years of great service from you all! Thank you, God bless you and see ya later!

Great, friendly service. On time and professional

We have always found Roto Rooter to be timely and experts in their field. Last gentlemen from Roto Rooter was Ed. He was very knowledgeable, and did a excellent job. ... This is his second trip to our home and the Bed & Breakfast and he was wonderful both times. Thanks. Shaan Minhas at Casa Cuma Bed & Breakfast

The gentleman that you sent to our facility was very professional, and informative about the situation and what he had to do in order to correct it. He took ... care of our problem immediately and took the time to inquire if there was anything else that he needed to do.

Carlos & Eddie did a wonderful job bringing the residency at 709 Meadow View Ave. back to code and revising a property that was really, really broke. They were ... very professional, though and expedient. They had a royal mess to deal with and a very trying situation that was cluttered with other professional personnel and equipment on the property during the entire time. Jackie was very impressed with the service. It was a first for her. She has been used to the service of family and friends who did not go by CODE and just added to the existing malfunction of equipment. Thank you!!

Santiago Martinez came to our rescue in an emergency, then followed thru with long-term solutions that would prevent a future occurance. He was professional and reassuring. Good job!

Anthony is a credit to your concern. Helpful, listens, knowledgeable, friendly, concerned, a nice fellow. Don't know how much he is paid but it is not enough. Our particular situation was/is ... complicated, Anthony's experience and judgement proved most important. Kudos all round. B. Hall Santa Fe