Pensacola Plumbers Near You

At 06:00 on September 7 (Labor Day) we discovered our septic tank had issues. Concerned with the problem and response times during the holiday weekend, we called Roto-Rooter at 07:00. ... The dispatcher informed us that Don, our technician would call us with specific information concerning arrival time etc. Don called within minutes, requested discrepancy information, provided suggestions for us to attempt (which we had, but was nice to hear) informed us of estimated charges and stated he would arrive within the hour. Don arrived (within the hour), we discussed the issues we were having. He had us do a flush test as he monitored the clean out. After which he opened the septic tank, discovered our problem (multiply toilet paper). Don discussed our options to prevent this from recurring, pumped and flushed the septic tank, conducted another toilet flush test, cleaned our sediment filter and then had me inspect his work. After he was satisfied, that I was satisfied, he reinstalled the septic tank covers, replaced the dirt and grass, and finally hosed down the work area. Dons attention to detail, work ethic and ability to make the best use of his time were quite obvious throughout the entire time he was at our house. My wife and I were so impressed with the prompt response time and quality of work, that I have already recommended Roto-Rooter to several of my colleagues. We thank you for a job well done.

Adam was awesome. Took the time to find a clean-out that I didn't know existed, and solved my problem. Very happy with the service I received.

I want to let you know how pleased i am with the service your company provided. I called Monday morning to schedule service for a clogged kitchen sink drain. The ... very pleasant lady who answered the phone apologized for not being able to schedule a service tech until Tuesday due to the high volume of appointments already scheduled. However she did say if any customer cancelled their appointment she would reschedule me for Monday. I received a call around 1:00 pm to inform me that service tech would be available latter Monday afternoon. About an hour latter i received another call letting me know that the service tech was on the way. Kenny, the service tech who was assigned to take care of my clogged drain showed up sometime around 3:00 pm. I was very pleased with the politeness, efficiency and professionalism of this young man. He wasted no time appraising the situation and immediately got to work after he explained the pricing structure for the service call and gave me a verbal estimate of the time he thought would be required to unclog the drain. I was impressed that he made extra effort to assure the drain was completely open (running the snake through the clogged area numerous times and flushing copious amounts of water) prior to packing up his equipment. I was also impressed with how thoroughly he cleaned up any mess that was caused while opening the drain, which by the way he accomplished in the time he had estimated. It is refreshing to deal with a company that provides quality professional service and has a staff that is courteous to their customers. I will definitely call upon your company if I have a need for plumbing services in the future, and I will highly recommend your company to friends and neighbors. Again, Thank You Andrea Ward 604 E. Sunset Ave. Pensacola, FL32507

Kenny was extremely professional! He came he saw he CONQUERED!! Thank you for making the experience easy! This is the second time we have used Roto Rooter I will ... recommend!! Thank you!!!

A very professional take care my problem

Last Friday evening I had a plumbing issue with the shower at my rental property. At 7pm I reached out to your business and was assisted by two STELLAR employees ... Debbie and Trace. Debbie took my information and told me I would receive a phone call from the plumber within 30 minutes and if I didn't to call her back. Within 30 minutes I received a call from Trace. He advised he was in the middle of an emergency call and would call me back when he was able to head out to my property. For the rest of the evening I received several calls from Trace advising me of his progress to getting to my property and details of what the issue was with the plumbing at the property. He was able to get it fixed so that my renters did not have to go without water over the weekend and he followed up the next week with me to put in a permanent fix. I was very please with the service I received from both of your employees!!

John came to help us out on a Sunday morning. He was on time, pleasant, and very helpful in explaining how to care for the area ongoing. We ... had a leak in the water valve on the street on our side. I would use this service again. Thanks for helping us out!

Repaired a hot water pipe pin hole. They were on time and professional. They described my issue in great detail. I would recommend them to everyone. I would use ... them again! Great Job.

Service Tech came out to me house to do a repair on my Toilet. He was very professional and courteous. I was very pleased and would recommend this to ... a friend.

Don Meyer was our service technician! He was pleasurable, polite, and very effective! His contact, follow up and response times were impeccable. He represented himself and Roto-Rooter ... in an exemplary manner.

Tim is awesome. He came and handled the problem. I had a main sewer line problem. He did a great job. I appreciate him and your ... company being available. I called several other companies who told me tomorrow. Even though I paid after hours rates, I feel like they Roto Rooter was very competitive and reasonable. Thank you.

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Jonathan explained everything and did a good job....Thanks!

Roto rooter did a great job fixing my leaking pipes. Very professional friendly staff. Will definitely be using them in in future cases.

Fast and friendly taking my call and booking me a same-day appt. tech was knowledgeable and friendly, explaining clearly what the issue was and my options moving forward. Would definitely ... recommend them and will use them if another issue arises.

Installed water heater so quickly. Professional wonderful service. Thanks so much

Adam was very knowledgeable and helpful. Although I didn’t have to have any services, he was kind and a pleasure to speak with.

Dexter was awesome. He was very professional and he did a great job. We will always use Roto Rooter for all of our plumbing needs.

Chris Shaw was our tech who came out. Very friendly, nice and professional. 100% good feedback for him, Would recommend again! Thanks!

We had Chris Shaw out to our home on July 3rd, late in the afternoon on a Friday before a holiday. From the time I contacted him till he ... was on site, was less than an hour. Totally professional, will ask for him by name should I need services in the future. I never thought I would see the day of having a jack-hammer in my bedroom, but I can now say that I have. Broke up concrete, located not one but three leaks in the Pex Pipe, fixed leaks and even replaced the concrete in the floor. Home Warranty made me contact Hebert Plumbing, it's been 9 days, I am still waiting for them to return one of my five messages I left them. I then was told to contact Peaden, I did, they told me to have Hydro Scout (outstanding company!) come out and locate the leak and then call them back. Hydro Scout located leak in less than 20 minutes, called Peaden back and I was told now that I needed to have a membership in order to have them come out after hours, simply amazing, nobody wants to work it seemed. I told Home Warranty I was tired of screwing around with their contacts, I was contacting someone on my own. Thank you Roto Rooter, for having technicians that know what customer service is.

On June 26, 2020, I received a return call that the company can send a truck to my residence. I was not experiencing any problems in my home but ... just wanted to ensure there would not be any in the future so I wanted my septic tank cleaned. Don Watson was the technician and he diligently worked to find, open and clean my septic tank thoroughly. I certainly appreciate his knowledge and professionalism. I have always had a great experience with Roto-Rooter and appreciate their technicians' professional conduct. I will certainly call again if I need any further plumbing service.

Seath and Chris did an amazing job. A local cable company drilled their cable through our sewer line under the driveway, and Seath and Chris came to fix the issue. ... They did an excellent job removing and replacing the slab of concrete and even filled a small hole on the driveway, right next to the problem, with some leftover concrete. I would highly recommend calling Roto-Rooter, and you might want to ask for these gentlemen by name.

We needed to have the pipe into the septic tank unclogged and the septic tank pumped. In both cases, the work was done professionally and each of your staff ... thoroughly explained what was involved and how to care for the system in the long term. We couldn’t be happier with the service from Chris, Don and Randy. On the one hand we are grateful not to need service very often. On the other, when we do, I will not hesitate to call your company. Thank you. Bill Kirk

Yesterday I received what I consider superb service - confident in their knowledge, excellent work ethic and they left the bathroom spotless! It is so rare in today's to find ... such good service and when one does it is very important to let the owners know.

Chris came to my house and was very pleasant and made quick work of our water leak. I would 100% recommend him for any plumbing job

Chris was very professional and efficient at fixing my water leak. I have a house full of boys and NEEDED my hot water ASAP! He had everything all wrapped up ... in less than an hour! Thank you so much for helping me avoid a major health hazard! ;)

I discovered a leak from our shower pipe and my husband thought he could fix it himself. After he was unsuccessful, we called Rotorooter and Chris Shaw came out quickly ... all the way from Crestview. It took him longer to write up the paperwork for payment than it did for him to do the actual job. He was very personable and thorough. We will definitely call Rotorooter in the future for our plumbing needs.