Chairman and Chief Executive Officer of Roto-Rooter Group
Spencer Lee oversees Roto-Rooter Group, which is comprised of Roto-Rooter Services Company and Roto-Rooter Corporation. He was born in South Korea and immigrated to the United States as a teenager where he became a naturalized U.S. citizen.
In July 1980, Spencer was hired as Assistant to the President of Chemed Corporation in Cincinnati, Ohio. Months later, Chemed acquired Roto-Rooter Corporation, and in 1981, Spencer was appointed Director of Development at Roto-Rooter. In 1983 he was appointed Assistant Branch Manager of Roto-Rooter’s Boston Branch. In 1984, Spencer was promoted to Regional Vice President of Roto-Rooter’s Mid-Atlantic Region. In 1996 he became Regional Vice President of Roto-Rooter’s Northeast Region.
Later in 1996, Spencer was promoted to Senior Vice President of Operations, a position that took him back to Roto-Rooter’s headquarters in Cincinnati. In 1999, he was named Chairman and Chief Executive Officer of Roto-Rooter Group.
Spencer received a Bachelor of Arts degree in Economics from Claremont McKenna College in Claremont, California. He earned an MBA from The University of Chicago.
As President of Roto-Rooter Services Company, Robert oversees operations, national sales, call centers and corporate mergers and acquisitions. He also provides guidance to Roto-Rooter’s manufacturing division and franchising network.
Robert joined Roto-Rooter’s parent company, Chemed Corporation, in 1989 as Assistant to the President. In 1992, he was named Director of Development, where he focused on growing the company via the acquisition of independent Roto-Rooter franchises. Since then, he has completed over 100 acquisitions. In 1999, Robert was promoted to Vice President and was tasked with developing and operating a network of corporate call centers. In 2003, he added marketing to his areas of responsibility and was promoted to Senior Vice President. In 2015, Robert was promoted to Executive Vice President, and in 2020 he was named President of Roto-Rooter Services Company.
Robert earned a Bachelor of Science degree in Industrial Engineering from Georgia Tech and an MBA from the Kellogg School of Management at Northwestern University.
Senior Vice President of Contractor Operations
Mark oversees Contractor Operations at Roto-Rooter Services Company. Roto-Rooter’s contractor network serves 69 U.S. markets and 4 Canadian markets. Mark joined Roto-Rooter in 1984 as a Regional Controller. In 1988, he assisted with the expansion of contractor operations, and was subsequently promoted to Director of Contractor Operations. Mark was named Vice President in 1997, and he was promoted to Senior Vice President in 2004.
Mark received a Bachelor of Arts degree in Accounting from the University of Cincinnati.
Vice President of Finance
Karen is responsible for benefits, risk management, payroll, financial reporting and accounting at Roto-Rooter Services Company. In June 1981, she was hired as a staff accountant at DuBois Chemical Company, then a division of Chemed Corporation. At DuBois, she held various accounting management positions. When Chemed sold DuBois in 1991, Karen followed the acquisition and held the DuBois Controller’s position before being named Director of Finance at DiverseyLever’s Food Division.
Eager to return to Chemed Corporation, Karen joined Chemed’s Roto-Rooter Services Company in 2007 as Director of Accounting. She became involved in all areas of accounting, payroll, benefits and insurance.
Karen received a Bachelor of Science degree in Accounting from the University of Cincinnati in 1981, and a Master of Business Administration degree from Xavier University.
President of Roto-Rooter Corporation, Director of Plumbing
Thad Reinhard serves as President of Roto-Rooter Corporation and Director of Plumbing for Roto-Rooter Services Company. Thad oversees Roto-Rooter’s manufacturing plant in West Des Moines, Iowa and its production of Roto-Rooter sewer and drain cleaning machines, cables, blades, and other equipment. He also oversees Roto-Rooter’s network of more than 500 independent franchises in the United States, Canada, and around the world.
Before joining Roto-Rooter as Director of Plumbing in September 2017, Thad held several positions at Ferguson Enterprises, the nation’s largest distributor of plumbing supplies. He was named President of Roto-Rooter Corporation in December 2017.
Thad earned Bachelor of Science degrees in both International Business and Spanish from Wesleyan University in Ohio.
Senior Vice President of Operations
Mike Polyak is the Senior Vice President of Operations for Roto-Rooter Services Company. He has responsibility for all field operations involving company owned branches from coast-to-coast. Mike joined Roto-Rooter in 2002 as General Manager of the combined Chicago Branches. Six months later, he was promoted to Regional Vice President of Roto-Rooter’s Central Region. Mike was named Senior Vice President of Operations in 2020.
Before joining Roto-Rooter, Mike spent 18 years with Toys “R” Us in various positions of increasing responsibility. Mike received a Bachelor of Science degree in Business Management from Purdue University.
Chief Information Officer
As Chief Information Officer (CIO) at Roto-Rooter Services Company, Paul is responsible for all IT operations that support 5,000+ employees across the United States. His forward-thinking and pragmatic approach to IT Services keeps the business closely aligned and at the forefront of innovation.
Throughout his tenure at the company, Naglich has made a significant impact on its strategic IT direction, leading the efforts in all areas of modernization, from infrastructure-as-a-service, software-as-a-service, to analytics and business intelligence. As part of that evolution, Naglich restructured his department as an IT-as-a-service organization, implementing a model for IT operations that was ahead of the industry curve.
Prior to joining Roto-Rooter Services Company in 2013, Naglich held several IT Leadership positions with multinational companies such as Siemens IT Services, MCI WorldCom, UUNET, and Ernst & Young. His 30+ years of experience is the driving force behind the ongoing transformation throughout the business.
Paul received a Bachelor of Science degree in Business Management from Almeda University.
Vice President of Marketing
Sally Bayer is Vice President of Marketing for Roto-Rooter Services Company. In her role, she leads a data driven and creative team focused on the strategic management of the Roto-Rooter brand, direct and digital marketing, social media, public relations, communications, creative development, agency management, and program effectiveness measurement.
Sally joined Roto-Rooter in 1990 and has held positions of increasing responsibility in accounting, sales, and marketing. During her tenure, she has created best in class digital and marketing initiatives as a category leader in the home services industry.
Sally earned a Bachelor of Science degree in Accounting from Thomas More College.
Director of Public Relations
Paul Abrams oversees Roto-Rooter’s public relations, media relations, social media, and video production efforts.
Paul began his career at KXAS-TV (NBC 5) in Dallas-Fort Worth as Associate Producer and Assistant News Assignments Editor. He also worked for many years as an on-air news reporter at KLTV (ABC) 7 in Tyler/Longview, Texas.
Paul was Marketing & Communications Director at Hudepohl-Schoenling Brewing Company of Cincinnati from 1996 to 2003. He joined Roto-Rooter as Public Relations Manager in 2003 and was promoted to Director of Public Relations in 2011.
Paul received a Bachelor of Arts degree in Broadcast Journalism from The University of Texas at Arlington.