Ypsilanti, MI Plumber, Providing Emergency Plumbing and Drain Service

You guys did work on my inlaws house in Romulus a couple of weeks ago. I don't remember the guys name, but he was great. Unfortunately, because of the tree the have in the front yard, this wasn't the first time we've needed you help and it probably won't be the last. But, we know where to go. Thanks for the great work.

my water pipes froze again after three years. i used roto-rooter three or four times before for as many years and they always did a great job! i thought i had it fixed, i thought i put insulation on all the pipes and everything was okay, but alas, i woke up this morning to frozen pipes. i made the call and STEVE and SHANE came out within the hour and had the water running within two hours. these two were great and highly recommended! answered all my questions and gave me some tips to prevent it happening again. EXCELLENT JOB, GUYS!!!

Hello, All too often people only comment or contact Customer Service with problems or complaints....this is neither of those. I wanted to make you aware of an absolutely awesome job your Tech, Brian performed today. First, he cleared the drain from the stack through to the main clean out access. This went off quite smoothly. We spoke about doing the main clean out out to the street vs not doing it and saving money. He mentioned it may have no issues, but for my peace of mind, I said go head and perform the work. Well early in the snaking, he was already pulling roots out (ALOT). Ultimately I believe he must have advanced and retrieved the snake close to 10 times. He ran into some issues along the way, needing to run a second, smaller snake with a smaller cutters to free things up and get moving again. Also had a (supervisor, I think) come by with the camera system to see what was really going on and to see if he had any suggestions. It had been several years since it had been snaked out, and clearly much too long. He had suggested a snaking in about 12 months from now, and if very clean, consider up to 24 months to the next time. After what was approximately 5 hours on the job, and I am pretty sure he was quite exhausted, after removing his equipment, he started to clean up the heavier portion of puddles that had dripped off the machine. I told him not to worry about cleaning as we would need need to clean with bleach etc. He said he felt bad about the huge mess, and cleaned up quite thoroughly. Through all the issues, he kept a clear head, and just kept on moving forward, no attitude, no complaining etc. Clearly, Brian is a great service tech, and I commend all his effort today. I will recommend Roto-Rooter to others. I feel he is an absolute role model to others in your employ. When I call in a year from now I may request Brian, and hope at that time he has a much smoother and quicker job. He deserves a very enthusiastic "Atta-Boy" for today's efforts. Please pass this review on to Brian. Sincerely, Theodore Lucas

Hello, All too often people only comment or contact Customer Service with problems or complaints....this is neither of those. I wanted to make you aware of an absolutely awesome job your Tech, Brian performed today. First, he cleared the drain from the stack through to the main clean out access. This went off quite smoothly. We spoke about doing the main clean out out to the street vs not doing it and saving money. He mentioned it may have no issues, but for my peace of mind, I said go head and perform the work. Well early in the snaking, he was already pulling roots out (ALOT). Ultimately I believe he must have advanced and retrieved the snake close to 10 times. He ran into some issues along the way, needing to run a second, smaller snake with a smaller cutters to free things up and get moving again. Also had a (supervisor, I think) come by with the camera system to see what was really going on and to see if he had any suggestions. It had been several years since it had been snaked out, and clearly much too long. He had suggested a snaking in about 12 months from now, and if very clean, consider up to 24 months to the next time. After what was approximately 5 hours on the job, and I am pretty sure he was quite exhausted, after removing his equipment, he started to clean up the heavier portion of puddles that had dripped off the machine. I told him not to worry about cleaning as we would need need to clean with bleach etc. He said he felt bad about the huge mess, and cleaned up quite thoroughly. Through all the issues, he kept a clear head, and just kept on moving forward, no attitude, no complaining etc. Clearly, Brian is a great service tech, and I commend all his effort today. I will recommend Roto-Rooter to others. I feel he is an absolute role model to others in your employ. When I call in a year from now I may request Brian, and hope at that time he has a much smoother and quicker job. He deserves a very enthusiastic "Atta-Boy" for today's efforts. Please pass this review on to Brian. Sincerely, Theodore Lucas