Ypsilanti, MI Plumber, Providing Emergency Plumbing and Drain Service

Hello, All too often people only comment or contact Customer Service with problems or complaints....this is neither of those. I wanted to make you aware of an absolutely awesome job your Tech, Brian performed today. First, he cleared the drain from the stack through to the main clean out access. This went off quite smoothly. We spoke about doing the main clean out out to the street vs not doing it and saving money. He mentioned it may have no issues, but for my peace of mind, I said go head and perform the work. Well early in the snaking, he was already pulling roots out (ALOT). Ultimately I believe he must have advanced and retrieved the snake close to 10 times. He ran into some issues along the way, needing to run a second, smaller snake with a smaller cutters to free things up and get moving again. Also had a (supervisor, I think) come by with the camera system to see what was really going on and to see if he had any suggestions. It had been several years since it had been snaked out, and clearly much too long. He had suggested a snaking in about 12 months from now, and if very clean, consider up to 24 months to the next time. After what was approximately 5 hours on the job, and I am pretty sure he was quite exhausted, after removing his equipment, he started to clean up the heavier portion of puddles that had dripped off the machine. I told him not to worry about cleaning as we would need need to clean with bleach etc. He said he felt bad about the huge mess, and cleaned up quite thoroughly. Through all the issues, he kept a clear head, and just kept on moving forward, no attitude, no complaining etc. Clearly, Brian is a great service tech, and I commend all his effort today. I will recommend Roto-Rooter to others. I feel he is an absolute role model to others in your employ. When I call in a year from now I may request Brian, and hope at that time he has a much smoother and quicker job. He deserves a very enthusiastic "Atta-Boy" for today's efforts. Please pass this review on to Brian. Sincerely, Theodore Lucas

Hello, All too often people only comment or contact Customer Service with problems or complaints....this is neither of those. I wanted to make you aware of an absolutely awesome job your Tech, Brian performed today. First, he cleared the drain from the stack through to the main clean out access. This went off quite smoothly. We spoke about doing the main clean out out to the street vs not doing it and saving money. He mentioned it may have no issues, but for my peace of mind, I said go head and perform the work. Well early in the snaking, he was already pulling roots out (ALOT). Ultimately I believe he must have advanced and retrieved the snake close to 10 times. He ran into some issues along the way, needing to run a second, smaller snake with a smaller cutters to free things up and get moving again. Also had a (supervisor, I think) come by with the camera system to see what was really going on and to see if he had any suggestions. It had been several years since it had been snaked out, and clearly much too long. He had suggested a snaking in about 12 months from now, and if very clean, consider up to 24 months to the next time. After what was approximately 5 hours on the job, and I am pretty sure he was quite exhausted, after removing his equipment, he started to clean up the heavier portion of puddles that had dripped off the machine. I told him not to worry about cleaning as we would need need to clean with bleach etc. He said he felt bad about the huge mess, and cleaned up quite thoroughly. Through all the issues, he kept a clear head, and just kept on moving forward, no attitude, no complaining etc. Clearly, Brian is a great service tech, and I commend all his effort today. I will recommend Roto-Rooter to others. I feel he is an absolute role model to others in your employ. When I call in a year from now I may request Brian, and hope at that time he has a much smoother and quicker job. He deserves a very enthusiastic "Atta-Boy" for today's efforts. Please pass this review on to Brian. Sincerely, Theodore Lucas

Zach came out and snaked my main sewer line. He was very kind an knowledgeable. He didn't hesitate to answer any questions I had and seemed to enjoy his job (wasn't grumpy and wanted to go as quick as possible). I wouldn't hesitate to call Roto Rooter and have Zach service my sewer. Thanks again Roto Rooter!!!

Kevin was awesome! Our appointment was his total priority. He was timely, professional, knowledgeable, personable, conscientious, respectful, and just plain good at what he does. Our issue was not catastrophic, thank goodness. But, it was important to our family to have it repaired quickly. Your company gives Kevin the right training and tools, and he uses them very well. Thank you, Kevin and Roto-Rooter!