Kennewick, WA Plumber, Providing Emergency Plumbing and Drain Service

Roto Rooter and John Ball of Kennewick, WA did a great job for us. The toilet and bathtub started backing up at my parents' house in Kennewick, WA while my sister and her husband and two children were visiting from out of town. We called Roto Rooter and they arrived at their specified appt. time. Our technician was John Ball. He was very through, professional and explained things very thoroughly He was very knowledgeable. It was so hot outside, near 100 but he kept on going and figured out that when the city was previously working on an issue with the pipes in front of the house in the cul de sac months earlier, they damaged a pipe that connected with ours. The water had been able to drain slowly but enough to get through when it was just my parents were using water, but when four more people were using that's when the issue occurred. He used a camera and found the issue and marked where the damage was located out in the street which was right under the area where the city had done their work. The city actually admitted they had caused the damage thanks to John's photos, explanation and knowledge. We got lucky, John saved my parents thousands and thousands of dollars.

I wanted to say 2 things. First, I am totally impressed by your professionalism. The crew that came to my house (5 days) were very courteous, respectful and thorough. They did an amazing job and explained all the issues with my system so that I could understand what needed to be done and the expediency of the work needed. They left my yard in great shape and went above and beyond the estimate I was given. Great group of men and very nice. Second, I was reviewing my estimate to get ready for the accountant and I realized one item of the estimate was to drain the septic tank. I had the septic tank drained the week prior to the estimate being created and the work did not having to have it drained a second time. My question then is was I charged for the second draining that was included in the estimate?? I tell everyone what a great job the team did and how impressed I am with your professionalism. Thank you for the service you provide.