Pittsburgh, PA Rate location (155 Reviews) Call Now 412-793-9200

Roto-Rooter Pittsburgh, PA: Customer Reviews & Testimonials

When you need experienced plumbers in Pittsburgh, PA, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Pittsburgh, PA

My mother has dementia and sometimes clogs the toilet no matter how hard I try to prevent this. But Roto-Rooter has always been punctual and professional and I have gotten the same plumber a few times. He recommended a type of toilet that is guaranteed not to clog and I am thinking about it :)
Cheryl B.
We tried to do the work ourselves but were afraid to cause damage. Dave did the job quickly and easily and his confidence was reassuring to us since we had a significant leak from this sink recently. Perhaps most important, Dave showed up within an hour of calling Roto Rooter on a Sunday and therewere no charges for emergency or after-hours services. This wasa great experience for us and we know the job was done properly.
Sharon T.
We were very happy with the services provided by Roto Rooters. They maintained the time they were to come, and fixed our problem efficiently. Before doing the work explained the process in detail. Very friendly and courteous and charges are reasonable. We are happy to have found Rooter Rooters for all our future plumbing needs.
Aslam M.
(not sure if this is the correct franchise - I called 412-793-9200 - but this is the closest to my house, so I'll put it here)Suspected a blockage in the line going out to the street so I put in the call on a Saturday afternoon.  They promised a 4-hour response time; Ryan actually got there in about an hour.  I explained the situation, he decided what he could do  (and what he could not do), and we came to a price.  He snaked the line, clearing things, and ran the camera down the line so we could both see how things looked.  The service call was just one part of a bigger project at my house, but this part of went well, went quickly, and was reasonably priced.  I'd call them again, no question.
Denis R.
(not sure if this is the correct franchise - I called 412-793-9200 - but this is the closest to my house, so I'll put it here)Suspected a blockage in the line going out to the street so I put in... 
Denis R.
Have to say that JT got the job done. Arrived when he said he would, found and fixed the problem, explained how it could have happened and then cleaned up. Further, when Scott worked through what the mitigation and repair process would be, he was clear, concise and was attentive to pointing out details that might need attention (and which ones would not.) Finally, when Jay and his team came by to do the clean-up - again when they said they would - they handled the work quickly, explaining what they were doing. Im really pleased with the work and would use them again - happy to recommend.
Michael L.
Have to say that JT got the job done. Arrived when he said he would, found and fixed the problem, explained how it could have happened and then cleaned up. Further, when Scott worked through what... 
Michael L.
The work required digging into my concrete floor three places and one hole outside for the main tie-in. They replaced all the lines that were broken, cracked or leaking. Installed a liner in the main sanitary line and connected the floor drain to the system so that it would gravity drain (something that it didn't do before). The men worked for nine days to get all the work competed. They were very good about working around my schedule.
Alice L.
It went very well.. several days before my second floor toilet was stopped up. I thought I had fixed the clog. before going out of town I put some food down the garage disposal . I leave town come home 3 days later and went to basement to do laundry the tubs in basement were full of water with the food from the garbage disposal.. since I was home I knew to call Root Rooter because they will come out as soon as they are available. I didn't want to take a day off to get this fixed. David showed up from Root Rooter assessed the problem and fixed. I was very happy with the outcome and knowing if anything goes wrong they will come back and fix it. my tech was David -3039
Deborah N.
I recently bought my house from an estate, the home sat empty for over a year. For the past 3-6 weeks I have tried ALL of the Walmart and Lowes chemicals with no avail. I even bought my own 25 and 50 foot snakes trying to clear the clogs in the sewer myself. I am ashamed of how much I spent on the do it yourself method...Ryan (1187) and Mat (996) came to my house on Sunday and performed nothing short of a miracle (or three or four!) Using their camera and water jet devices they cleared my main line of roots and hardened debris that was causing my backups and horrible sewage smells. Being a computer guy I am not well versed in plumbing other than what I researched online. Both Ryan and Mat took the time to educate me while they worked, showing and explaining how and where the lines run and why they (original home builders) did what they did. The guys explained why I had the problems I do with my utility tub drain and basement-shower drain and recommending a maintenance plan of pipe shield and root destroyer to maintain clear lines and avoid these issues in the future. I wished I hadn t been so stubborn and called for help sooner. I am very thankful Ryan and Mat for all of their help. If I ever need any more work done, I will be specifically asking for these guys, they made their way on to the Christmas card list for sure.
Came in a timely fashion. Diagnosed the problem, and fixed it quickly.
Ryan Baum Tech. number 1187 job number 17939707 Outstanding. The technician was very nice, explained every thing so I can understand it. He was on time and work quickly and efficiently. Overall he made this bad thing, good. I will recommend him to any one.
John L.
Had a clog in external drain. Had another Pittsburgh plumbing service come out and tell us we had to dig the yard up. When Vince from roto rooter came he easily unclogged the pipe. He was... 
Eric F.
Had a clog in external drain. Had another Pittsburgh plumbing service come out and tell us we had to dig the yard up. When Vince from roto rooter came he easily unclogged the pipe.  He was extremely helpful, friendly and informative . I would highly recommend them
Eric F.
Courteous, prompt, professional. It didn't matter that it was Saturday - same as a weekday call. My initial tech saw that he needed extra help and was able to call in reinforcements. All were friendly and very professional, did great work. The work was guaranteed, and they saw to it that they did not leave until my problem was fixed to my satisfaction and for the price quoted. And they cleaned up after themselves, treated me and my household the way they would like to have been treated. Thank you Jay, Dustin, Patrick & Will!
Patrice B.
Not only did the technician, Dustin, come out in the middle of the night (seriously, he just left and I'm writing the rewiew at midnight) and take care of my frozen sewer line in sub-zero temperatures, he was extremely courteous. He wore booties the whole time he was in my house, pet my dog, and explained all the prices/options available to me before he started any work. Beyond the technician, this service should be applauded for their dispatch center. After I placed my service call, they called me EVERY hour to let me know they hadn't forgotten about me, but the technician was running late because the previous job was more complicated than anticipated (this went on from about 6 to about 10). They gave me the option to wait till he was done or to be the first stop in the morning. Seriously, how many companies will continue to call back to let you know they ARE still coming instead of making you pester them? Could not be more pleased! Thanks so much!
Jamie J.
On New Years Eve our House Sewer backed up. We called Roto-Rooter. Patrick responded and was able to correct our problem in no time at all. He was friendly and efficient.
Richard N.
We had a sewer back up on Sunday and being the 'semi-handyman' that I am, I tried to unclog it myself.  I used a small drill powered snake and a garden hose to try to blow the line clear but nothing worked.  Then we called Roto Rooter.  John Goldsboro showed up about 1.5 hours after I called them (it was 'next day appointments' with other places).  John came in and we started by discussing his fee.  I mentioned a competitors rate advertised on tv and he gladly matched it.  Then he got down to business.  My house is old with clay (terra cotta) lines all through the floor with the rest of it having been upgraded to PVC (or whatever letters it goes by now).  John was very knowlegeable in old and new plumbing, found numerous breaks & cracks in our clay pipe and offered suggestions on the temporary way and on the recommended way to fix it.  Even telling us what was 'in code' on our plumbing and what was 'not in code' on our plumbing.  (the house was owned by a jack-of-all-trades kind of guy and it was obvious when we bought it that some things weren't in compliance...).  I would recommend John G. for ALL your plumbing needs.  He's very friendly, courteous and knowlegable...I'm very happy with my Roto Rooter experience and gave you 5 stars...
Denny V.
Called Roto-Rooter 24/7 hotline at 10PM for a clogged sewer line that had backed up into the house. They shipped out Jim #1771, at 11:30 at night, and he stayed until almost 2 AM, trying to get the clog. We got it functional for the night, but it clogged again the next day. He said it was either a root or a critter. We set up a morning apt with a camera operator. Patrick # 2575 showed up the following morning, and we found the source. A root, like Jim had said, was-in fact- clogging the line. He located the clog for us, free of charge, and got us open again. He stayed and made sure the source was located properly. I couldn't have been happier with the service I received, and for what I was charged.
C C.
I was very satisfied with roto rooter. I called numerous plumbers and contractors on wed/thurs could not get anyone & got stood up on friday called roto rooter at 5:30 pm friday of a holiday weekend.  they were out within 2 hours and did job on spot. Free estimate but I was very satisfied with fair price & guy worked late just to complete job in same day. Very satisfied would definitely call again. A+++++
Basil K.
Fantastic job, great people working for your company. Very friendly and knowledgeable
Charles M. | Pittsburgh
Roto-Rooter has provided consistently good service for us over the past four years. I will continue to use their convenient service. Personnel has been consistently good. Dave most recently helped us out and was professional, honest, and diligent.
Charles P. | Pittsburgh
Good job. Could of been a little better on the clean up. Over all good job and would call again in the future.
Ron N. | Pittsburgh
Have used Roto-rooter in the past.Used today for clogged toilet and drain. Serviced by Zach tech # 3750. Totally professional as in all other visits. Came immediately and went right to work. Will use Roto-rooter again
Robert K. | Pittsburgh
Very patient and knowledgeable.. Mr. Ray Clark was very informative and pleasant.
Tracy S. | Pittsburgh
I was vey pleased with your knowledgeable service when it came to my particular issue.. Mr. Ray Clark was very patient and took his time to explain what was going on and was very pleasant and professional!! Would definitely call again if I HAD to!! Thanks again Ray!!
Douglas S. | Pittsburgh
At first I called Mr. Rooter…. they promised me that they were the cheapest in town. I wanted a second opinion. Don Shock was at my door the first thing in the morning. He was very professional and very well spoken. Mr. Shock explained to us step-by-step what he was going to do and when it all was going to happen. Ozie came later in the day and jetted my lines. He too was very professional explaining the process. Thank you Don Shock and Ozie !
tammy e. | Pittsburgh
Great service, quick and affordable.
Michael K. | Pittsburgh
The service man showed me the problem using a camera inserted into the sewer line, and explained the options I had for correcting the problem. I selected one of the options and received a written quote detailing the work to be done. The work was done as quoted in the time estimated. The service man kept me up to date on the progress, and cleaned up the area upon completion of the job. I am glad I called Roto Rooter, and highly recommend them.
Lester L. | Pittsburgh
Your technician, Zachary #3750 was extremely professional, courteous and knowledgeable. He explained what he would do, cleared the clog, cleaned up was in and out with an hour. I highly recommend Zach for any professional services offered by Roto-rooter. Thank you Zachary !!!
Kathy B. | Pittsburgh
We called Roto-rooter around 12noon in a Monday and the technician arrived within 45 mins. Zach was extremely professional, took care of the clog in our drain, cleaned up and was gone within an hour. I highly recommend Roto-rooter
Todd B. | Pittsburgh
Thank you very much for excellent service! Leo was fantastic. He listened to me describe the problem, and then recreated what I was describing. He checked to see if the shower and toilet were affected as well. He got right to work. He found that the first cleaning made it better but was not happy until the clog was 100% cleared and there was no draining delay. I am very happy with the service provided. Leo was right on time and was a true professional. Thank you very much! I will be recommending Roto-Rooter to friends and neighbors.
Sean S. | Pittsburgh
Excellent fast service. When it was after hours and my toilet backed up, they helped a disaster in my house turn into a wonderful experience
Patricia L. | Pittsburgh
Prompt, Professional, Intelligent service. Identified the problem and fixed it!
Patricia L. | Pittsburgh
A service person arrived within an hour of my call. He was polite, friendly, and willing to explain everything. The problem was solved. Great job!
Robin B. | Pittsburgh
Very happy. Set up the appointment online. Received a confirmation call first thing in morning. Very happy with service. Left my bathroom very clean.
Lisa G. | Pittsburgh
The plumber gave me good advice explaining exactly what was needed and why. This was very helpful in making my decision. They worked very hard and cleaned up after. they were done. excellent work!
John P. | Pittsburgh
Dave was very polite and friendly, did a great job and was neat and professional
Cheryl W. | Pittsburgh
Our plumber (JT) was excellent. He came over at 5:30 PM Friday night and spend several hours working on our plumbing and fixing the problem. He was very knowledgeable and helpful and we are completely satisfied with our experience.
Allison G. | Pittsburgh
Service Technician was knowledgeable and had a very positive attitude. He also gave me suggestions on how to prevent this problem in the future.
Marc D. | Pittsburgh
Larone was very knowledgable and a real people person. It took him two days to complete the job and he really seemed to enjoy what he does. We will definitely call him again if we have another plumbing issue.
Dana K. | Pittsburgh
Called on Sunday night of a holiday weekend, came within three hours as promised, completed work and did not make a mess.
John S. | Pittsburgh
Prompt and professional
peter k. | Pittsburgh
My tech was very personable, knowledgeable and professional. I received a call he was on his way and he was right on time. He was respectable of my house and very good with my dog who was determined to 'help' him. I would definitely call them again.
Kimberly S. | Pittsburgh
i like to have Roto Rooter because they can usually come the same day and I feel they have been honest with me
joyce w. | Pittsburgh
Great job. Quick and no nonsense. A job I couldn't complete on my own.
David K. | Pittsburgh
Efficient and to the point-great service!!!
PAT D. | Pittsburgh
Excellent work Great team Expensive
Rich K. | Pittsburgh
All the workers on site did an excellent job and were very helpful. They were considerate of our needs and property. Thank you for the fine work you did.
Dan T. | Pittsburgh
Vince-579 - Showed up at a decent time in the morning (about 8:30) . In - did the job ( cleared the drain in about an hour), explained the warranties, and out. Whole process - about an hour and a half. They were polite and sociable and explain a proper way to manage our drains.
Dennis H. | Pittsburgh
From the minute the service tech entered the door I was impressed. He covered his shoes, protected my floors. Dylan was very polite. He reassured me that he felt he could solve the problem. Gave me an estimate and explained what he would be doing. Went to work and cleared the drain. He ask if I had spray cleaner and cleaned the whole area where is had done the work. Spotless. I will not hesitate to recommend Roto-Rooter to all my friends and neighbors. Thank you so much.
darlene d. | Pittsburgh
JT was great! Fixed the problem in no time! would recommend Roto Rooter to friends...
Marilyn O. | Pittsburgh
Roto Rooter was wonderful we called on a Sunday evening and someone was at our place within a half an hour. Everything was explained to us thoroughly and Stevin was super friendly. Thanks! Highly recommend. It's very nice they are open 24-7
Heather R. | Pittsburgh
`Vince was very courteous, professional and efficient.
Ritsu S. | Pittsburgh
I had a very persistant clog I'm my kitchen drain that nothing would alleviate, Technician Vince was very instrumental in getting it unclogged
Edwin A. | Pittsburgh
Great service. Fast, efficient and professional.
Chris D. | Pittsburgh
Great service on a sewer line back-up. Came out promptly, resolved the issue and put me in touch with the water restoration services team
Jessica R. | Glenshaw
Dustin was great. Answered all my questions & explained what he was doing every step of the repair process. Very happy with the service & would highly recommend.
Maria C. | Pittsburgh
Plumber JT was excellent went out of his way to take care of my plumbing problems. Very good skills. five star experience. Thank You I would recommend Roto Rooter to my family and friends.
Joyce S. | Pittsburgh
I submitted a web request at 12:50 pm and someone was at my door by 4:00 pm, with no extra "rush" charge. Very professional and extremely helpful. I'm very pleased with the work that was done! I'd highly recommend them to anyone and I will be using their services in the future.
Janelle K. | Pittsburgh
Service technicians were very polite and did the task quickly. They explained everything thoroughly and answered all of our questions. Would definitely call you again in the future.
John K. | Robinson Township
This is the second time Ozie Sparks has come to my house for a plumbing job and he has done and excellent job both times. I am very happy with the work I have had done from Roto-Rooter.
Celene L. | Pittsburgh
Our family has had a water line replaced and a sewer line replaced in the past 3 months. Every employee that we have come into contact with have been so amazing, prompt, honest, kind, and hard working. They never once inconvenienced our family and were so kind to keep our family informed about what they were doing. We could not be happier with the service that we have received each time that we needed them. They worked so well as a team to repair our home and were respectful while doing so. We would recommended Rotor Rooter to anyone for any service and will be using them in the future if we need to. Thank you to Steve, Rory, Matt, Jeff, and anyone else that worked on our projects. We cannot thank you enough!
Matthew F. | Pittsburgh
Vince went above and beyond to provide customer servive. If we have other plumbing issues we will call for him. We will also recommend to everyone we knoe.
John B. | Pittsburgh
Very happy with service; will use Roto Rooter in the future and will recommend to others. Thank you!
Mary M. | Pittsburgh
Andrew was very neat with his work and prompt with his response to my service call. He was professional, knowledgeable and explained the issues he found while doing his work. Thank you again for your help and response.
cheryl m. | Glenshaw
Very happy with the work performed.
Jeffrey V. | Pittsburgh
our technician Chris was very nice, polite and professional. He explained everything well and work seemed to go smoothly. I have never had a workman leave an area as clean as he did.
Kelly S. | Pittsburgh
Discovered a clogged drain on a Saturday night bringing water into the basement. Roto- Rooter advertises 7 day a week service. I called early Sunday morning, had a technician at my house and the problem fixed within a few hours Sunday morning. Excellent service!
Nancy L. | Pittsburgh
Technician #1344 Chris Vissichelli was fantastic. He was friendly, professional, cleanly, and did excellent work. Could not have asked for a better experience
Dan G. | Pittsburgh
On Friday, December 18, 2015, Chris (#1344) unclogged the toilet at my home. Since it was very clogged, Chris had to use an auger. It was very hard work. The drain is unclogged and working fine. I will call Roto-Rooter for any future plumbing problems.
Barbara B. | Pittsburgh
Thoroughly completed all work and of course with older house and plumbing there were a few road blocks, but the technician plowed through getting all of the work completed with professionalism and he was courteous.
Danielle N. | Robinson Township
Very fast comming out for my sewage clog. Chris my service man was very professional and refused to leave until he fixed the problem. Even after the issue was resolved with my clogged line, he continued to make sure it was cleared. Great job!!! Number one in my book Chris!!!!
Chris R. | Pittsburgh
I called at 6:00pm on a Sat night. The plumber (John) was there by 7:20. He was kind, professional, educated and informative. He fixed the problem right away. I am grateful for this excellent service!
Michelle C. | Pittsburgh
Ozzy and Chris were fantastic, professional and efficient. Very classy guys!
liz L. | Clairton
Hello...To whom this may concern....I had the most Wonderful experience using Roto-Rooter...I just want to let the people on the top of this ladder know that the plumbers that came to help me were incredible and awesome Don & Matt also Ray too I can tell you that these guys work hard there was no stopping with them they continued work throughout the days they were here solving my problem I never have seen such hard working men like these guys they were so very helpful and got the job done these guys deserve a raise they gave me a card about writing a review for a contest/sweepstakes if anyone deserves the winnings I'm saying that these guys deserve it they went above and beyond to get the job/work done for me they were very kind and polite I'm so very thankful for these men they really really work hard i will highly recommend roto-rooter to everyone i know that needs this kind of work done Thank You from the bottom of my heart hope you all have wonderful days ahead and a Happy Holiday season Bridget Lebo
Bridget L. | Pittsburgh
your company is great, your employees are just as great as your company, i will tell everyone and anyone about your company
debora D. | Pittsburgh
I had main drain problem ..... the plumber who so call fixed my problem 7 years ago messed up. the last part of my drain was terracotta pipe tree roots grew into pipe. So your guys came out cut away roots and sleeved that one and only joint. I think I will be good for as long as I live here....thanks to Vince , Don , Russ. Murrysville office
joe n. | Glenshaw
Roto-Rooter did a great job. They came out to assess the problem and did what they say they would when they said they would. Fixed a huge problem someone made and did it right.
John M. | Crescent
Roto-Rooter was a lifesaver! We were unable to use any water in our house due to a clogged inside sewer pipe. They were here 20 mins after i called. They fixed the problem and cleaned up after themselves. Vince was wonderful! Would highly recommend Roto-Rooter! And i already put my positive experience on FB! :-)
Peggy G. | Pittsburgh
From Scott Bartek who came and helped me open a claim to jay and his crew on the tear out to Shawn and Loren with the plumbing they all made this mishap as smooth and stress free as humanly possible. From their knowledge to their friendliness I could not be pleased more. These guys did an outstanding job and left a very positive reflection of your company in me. These are the types of people you need dealing with the public. Well done guys. THANKS!!!
Kevin S. | Pittsburgh
The technician was friendly and competent.
Sara J. | Pittsburgh
Technicians were friendly and thorough in their work
Karl B. | Pittsburgh
The Tech (Devan) Tech ${esc.hash} 1184 arrived right on time. He took the time to listen to us and fixed our problems. He was very knowledgeable able his job. We were very happy with him. I would recommend him and your company to everyone I know.
Loretta R. | New Kensington
My service from start to finish was a good experience for a such a frustrating situation. When the tech Ryan (${esc.hash}1187) arrived at my moms home he was very professional and polite. I will call them again if I have problems. Thanks Ryan for making a bad day better.
Billie E. | North Huntingdon
your company is one of the best i have ever had to deal with, after waiting for 8 hours for another company to come they called and cancelled on me at 4:00 pm said they would be here by 11:00 am, not knowing what to do i said ok the more upset i got knowing now i was going to have to go all night without a toilet i gave you a call at 5:30pm and within 45 minutes there was a man at my door name was Jason i think his # was1026 from your company he was so nice,friendly, and concerned at how upset i was and told me what he would be doing with in a short time he had my toilet working again Jason was so understanding and caring to what my day was like he treated me like a friend or a family member not just a customer, your company is a world -class great company Thank You so very much Debbie
Debora D. | Pittsburgh
Loren Tech# 3021, Rico Leon and the restoration team were fantastic. By far the best and most professional group I have ever met. Loren did an amazing job to identify the probelm at the source and stop the leak. Rico and his team identified the hazardous damaged water areas and took the steps necessary to remove the damage area's and put in the fans and dehumidifers to dry. For finding a terrible situation with the pipe leak and water damage Roto - Rotters team worked fast, efficiently to correct the problem. I greatly appreciate all they did. I woudl highly recommend them to anyone to use if they want the job done right and professionally.
Joshua Z. | Pittsburgh
Your personnel (Ray Clarke, Vince and Damon) recently performed a sewer line repair at my house. This correspondence is intended as a testimonial to their work. I have posted a similar review on Angies list. I gave you an overall A rating (excellent) in all areas. Details Recently I noticed that the sewer line was leaking water at the point where the 4” PVC pipe exits the basement foundation wall. For example, on running the washing machine I saw water leaking out and running down the inside of the basement foundation walls. Over the past 6 months I had noticed that the foundation wall in that area was wet, in spite of all my attempts to fix the outside rainwater drainage system (proper grading of soil, installing indoor sump pump, outside French drain, new larger capacity gutters and downspouts). I got two free estimates. Both used cameras to inspect the blockage. One estimate was for about ${esc.dollar}3000 from an A-rated Angies list plumber (of two other A-rated plumbers contacted, one could not begin work until September and the other said this was too large a job for him). The first estimate proposed to put a "stent" inside the pipe (also called trench-less repair). This would not involve any digging. The other estimate was from your company, Roto Rooter, that is B rated by Angies list (but they are referring to other Roto Rooters, not the Murrysville one): Ray Clarke did the camera inspection. He proposed to replace the sewer line from just inside the basement to the point where it connects with the outside sewer line that runs about 50 feet (under my front yard) to the main municipal manhole near the street. He told me that after repairing the shorter section he would “camera” the 50 foot run, and that my costs could go up if there was further damage in that line (jumping ahead, I was lucky, that section of the pipe was fine). Roto Rooter’s estimate was much higher because it involved extensive digging instead of stenting. Somewhat like the difference between open heart surgery and a stent operation. Knowing something about the history of this house (it was built in 1989 and I have lived here since 2002) I selected Roto Rooter and I am so glad I did. After digging they found an 8" mismatch between the level of the pipe that penetrated the basement foundation wall and that of the 50 foot line that ran to the municipal manhole. The basement pipe was 8" BELOW that of the longer line: water does not like to go uphill. This problem, which was present from the very beginning of the construction of the house by DeCesare, would not have been solved with the stent solution suggested by the other plumber. The digging also revealed extensive blockage of the pipes, mostly from caked powdered soap (we use liquid soap) presumably used by the previous owner. The Roto-rooter plumber assigned to my job (Vincent) had studied the photographs of my property and noticed the tight space in which they would have to dig. Therefore he selected his experience excavator equipment operator (Damon). The work took two full days with a two man crew: Vince and Damon. The digging unearthed a car battery that had been dumped next to the foundation walls! Needless to say, leaking sulfuric acid next to the foundation is not a good idea. Vince came up with a clever solution to preserve my existing French drain system and protect it from otherwise inevitable setting of the soil in the dug-out area (the French drain would have ended up with a dip in it). I was very impressed with his knowledge of the plumbing business and his attention to detail. Vince and Damon tried their best to protect my existing plants, but there was some damage to the lawn as is expected from this kind of work (this was clearly specified in the contract). There was no damage to low hanging gutters and other house parts. He also fixed an improperly installed downspout. The original sewer construction had a single U-trap vent on the outside. This does not meet current plumbing code so I could not have sold the house without correcting it. Roto rooter replaced it with a new U-trap and two additional cleanout spouts to make it easier to clean out any future blockages – now it exceeds all applicable codes. They had the installation checked by the municipal authority (FTMSA). Finally they back filled the dug-out area with crushed stone (to minimize settling – the original builder did not bother to do this) and the rest with soil to higher than ground level (to account for settling). For simple plumbing problems the A rated providers are probably fine. My house, built in 1989, has a history of problems related to poor construction. Two other houses in my area have similar sewer related issues. Given the number of shortcuts the builder took, I would not trust plumbing issues to anyone other than this Roto Rooter.I had considerable difficulty getting the other plumber to return phone calls and commit to a start date, as he was too busy. Roto rooter started the job one day after I agreed to their price. Incidentally, this is my fourth experience (over 15 years) with this company, and they have all been positive. Now my basement is dry and I say let it rain, let it rain! I can finally proceed with finishing the basement. I believe their work has added to the value of my property.
Dev C. | Murrysville
Bill was very nice and did a very good job at clearing our main line. Everyone from the scheduler to the technicican was very polite and efficient.
Eve M. | Pittsburgh
Brooke was very pleasant and professional.
Jeremy E. | Pittsburgh
Ryan Baum Tech did an professional job resolving the problems we were having with our pluming. Ryan and the entire staff did an incredible job and we cannot thank them enough. We value the work they did and the professionalism they put into doing a quality job. Keep up the good work! Tech 1187 / Job ${esc.hash} 17962314.
Tim B. | New Kensington
They fixed our clogged stacking system and it works like new. Thank you!!!
Laura K. | Pittsburgh
my repairman's name is vince, from the brownsville rd office. he came twice in 3 days, so I want to give him the credit for both visits. His number is 579. He was very friendly and courteous. And he did a great job!
Jan b. | Pittsburgh
Technician was knowledgable, helpful, and pleasant.
Nancy s. | pittsburgh
The service I received from Roto-Rooter was great. Your serviceman, Jay, showed up on time. He was very professional and helpful, and was able to correct my problem immediately. I will certainly use your service in the future if needed.
Bill C. | Monroeville
Brooke (Tec${esc.hash}1552) was pleasant and very knowledge, she explained the problem and my options. Did a great job, Very pleased with service.
Sam R. | Robinson Township
The plumber was excellent!
Abrey F. | Pittsburgh
David was prompt and solved my plumbing issues quickly. Very pleasant experience.
Kathy B. | Pittsburgh
Dustin and Anthony would not rest until our unique problem was resolved. They were professional, helpful and so knowledgeable! Roto-Rooter is my go to from now on, without a doubt!
Brian N. | Murrysville
I called Roto-rooter and within a few hrs Ryan was out to help us try to clear the basement drain. He asked a few questions, gave us price/guarantee and got to work. We worked together to help figure out what was causing blockage. He was here for over 3 hrs until we got it cleared. He told us what to get to fix the outside issue. He was very friendly and helpful. Would recommend your services to others. Thanks Ryan for all your help!
Michelle A. | New Kensington
Mike Merz
756 Brownsville Road
Pittsburgh, PA 15210

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