San Mateo, CA Rate location (68 Reviews) Call Now 650-349-3005

Roto-Rooter San Mateo, CA: Customer Reviews & Testimonials

When you need experienced plumbers in San Mateo, CA, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter San Mateo, CA

The technician came out early on a Sunday morning. He was extremely kind, courteous, informative, and professional. Stellar job! Thank you so much! Will definitely use again and refer others.
Jessica B.
I'm going to keep this brief. �I was skeptical when I called up Roto-Rooter for help with a plumbing project. �I've never had a plumbing issue before like I was having. �I saw the positive reviews on Yelp and so I called Roto-Rooter. �Making an appointment was easy. �The person who answered the phone was helpful and straight forward. �I set up an appointment for the next morning. �The plumber showed up on time. �Super-nice guy. �And really helpful. �He diagnosed the problem quickly; gave me my options; and applied no pressure with regard to the decision I had to make. �I could go into more details, but suffice it to say that my experience with the Roto-Rooter plumber exceeded my expectations. �I think his name was Timothy.
Shannon P.
Fast turn-around - was out to the house within two hours of calling. On time. Friendly. Professional. Informative.
Monie T.
My service technician Michael Civella (Millbrae, CA) was great! He was very friendly and informative not only of the main issue but additional concerns and corrections that could be made. Terrific service!
Jeffrey L.
Jesus R was here yesterday to my home in Palo Alto. I have had a recurring drainage backup in my toilet and shower for the past 3 months. It gets fixed but then backs up again in a month. Instead of simply fixing the problem, Jesus spent extra hours trying to diagnose the real cause. He called Rich W. to take pictures of the drain pipe and work on a solution. This was all beyond what they needed to do. I appreciate their extra effort with no added charges. Thanks Jesus and Rich ! Lynne
Lynne M.
I was very pleased with the service given by Tim Otis and his apprentice. They were pleasant, efficient and got the job done. They cleaned up everything, which I'm sure is not part of the job.
Sharon M.
Jimmie Hickman, the service technician, was courteous & informative. He performed the work in a timely manner and provided additional input on our aging sewer system. As we had house guests at the time, we were really appreciative of his prompt attention to the problem.
Maureen M.
Had two problems in my upstairs bathroom, toilet was going on every 10 minutes a leaky flap and the shower would not drain properly because of years and years of long hair getting caught up in the drain pipe. Jerry analyzed the two problems quoted me a price I said OK he snaked the drain and replaced the workings in the toilet, he finished in about 2 hours, no bull, clean work out the door.
Michael L.
On last Sunday morning, we realized that our sewer line was plugged. This had happened before, but not for about 6 years. Roto-Rooter was our first thought. We called around 8 and by 8:30, Marcus showed up. Very professional and nice guy. By 8:30 he was finished and all was well. We especially liked how he worked around our plant and bushes near the clean-out. After he was finished, he called dispatch and set up another tech to come out with a camera later that morning to check the rest of the line. That happened by 9:30 and we were all done. You can't do better that that.
Dan M.
I called Roto-Rooter for one of 3 different company's quotes.  The first had been an est. for $14,000, plus $200 for the service call, the other a $12,000 estimate, to pipe burst a new line under the street to the Main line.  Jesus came from Roto-Rooter to give me the last quote of the day.  To my surprise he told me an option I had would be to wait and see if the problem cleared up, maybe I could go another year or so before the work needed to be done.  And, it did clear up over the next few days!! For a $58 service call!!  THANK YOU ROTO ROOTER.  I'll call you when the work REALLY needs to be done!!
Kathy W.
We had a great experience.  We had broken glass in our disposal that jammed it up.  Called these guys and within 1/2 hour, Jay B #409 was at our place.  He was courteous, focused, and worked quickly.  He was patient too as the kids we running around the kitchen while he was working.  He fixed the disposal, no problem, gave us some great tips on how to keep it and the dishwasher drain working well, put stuff back under the sink and was on his way.  Hopefully, we won't need to call anytime soon again, but if it happens, we'll definitely call them again.
Jennifer S.
Showed up very quickly and did a great job. Hard work in a tight space! Told me everything that was happening in a way I could understand. Gave me the price up front, including possible incidentals as they came up. It was really cool to see the camera work it's way through the line 30 feet all the way to the city easement and know exactly what's going on!James was a pleasant, hard-working and left the place spotless.
Katie L.
Third time using Roto-Rooter, great work and friendly.
L P.
Oh YES, another happy Roto-Rooter customer am I !! Had two drain problems that were giving me trouble. I tried to clear the problems a couple of times but had limited success so called Roto-Rooter. Well within a few hours the drain problems were gone. Their service man, Bill was his name, was there within an hour or so and had both of the drains cleared and tested within an hour. It was especially reassuring to know that his testing showed both problems were completely solved. Hooray for Roto-Rooter , and thanks Bill !!
John K.
A drainage problem in our bathroom had finally come to a head when we had a huge flood on our hands on Christmas Eve. Roto-Rooter were the only ones answering our calls that night and they sent... 
Dirk B.
A positive experience with a real mess. They came very quickly to a retail establishment and had us back in good shape incredibly fast. Very pleasant and polite fellow. I highly recommend them if you have the need.
Pam V.
I had a clogged drain that was connected to my washing machine and called Roto Rooter based off the good reviews they got. They sent out a tech named Qutaris who let's just say, was not friendly... 
Ruth T.
Today we called Roto Rooter because our sewer line had become clogged. We always call Roto Rooter and have generally had solid, positive experiences, but the technician we got today (Jesus Rosario) was over-the-top great. He had a terrific
Ann M. | San Mateo
We had a backed up drain line to our washing machine and called Roto-Rooter.  The person taking calls initially was very helpful and was able to have a service man come within 2 hours of calling.  Jay, showed up on time and actually called before coming to let us know he was on his way.  He arrived, was very polite and started working on the problem immediately.  We've had other plumbers come out in the past, but I would have to say he was by far more thorough than any other plumber we've ever hired.  I would highly recommend Roto-Rooter and Jay Boundy!
Michelle D. | San Mateo
Couteous phone operator, quick response, and professional and skilled Service Technician, LUIS MELGAR.  Excellent experience.
Mike A. | San Mateo
Very positive experience!  Richard was polite and very professional.  As well as taking care of our problem FAST!!!  Great company have used them for years both personally and with work. Wouldn't call anyone else.  Hard to find any company that will come out within 1 hr of placing the service call.  Thank you Rich! Location: San Carlos
Nicole S. | San Mateo
Called on Sunday afternoon, no plumber until Monday.  No problem, we can wait to unclog line until then.  Promised between 9-12.  Call from manager at 7:40, should be there within an hour.  Showed up at 9:00, done before 10:00.  Plumber tech had been to our house before.  Explained issue, did the service, gave great advice.  Not cheap, but grab a coupon off their website before your appointment.
Brian G. | San Mateo
Great, fast professional service from the phone call all the way through. I always know what the price will be and their plumbers have been uniformly excellent. I live in a "fixer-upper" that has...challenging...plumbing, and frankly, these guys are great!
Sinclair C.
When I called Roto-Rooter about a leak, they came promptly and did an excellent job. What made the biggest impression, though, was the courteous, professional, and highly skilled service provided by the technician, Kameron Tanouye. His clear explanation of the problem and the repair work showed an awareness of the concerns of the customer. Kameron Tanouye's excellent service deserves recognition. He was a fine representative of Roto-Rooter, and I would certainly recommend the company to my friends.
Pnina L.
For the first time in years I needed Roto Rooter. I called, was given a 2 hour window and within 45 minutes a tech was here, John. He let me explain the situation, he then explained what he would do and what it would cost and within minutes the problem was solved. He even discounted the bill. He was very nice and very thorough and even gave me his card with his phone number if i had questions. I will always use and refer Roto Rooter.
Lynne
We had a backed-up sewer line flooding our downstairs bathroom. The response was under two hours as promised with a 30 minute heads-up call. John Cronin was the technician and solved the problem from the kitchen clean out. He was extremely professional and very friendly. Next day - another issue. Unknown at the time - a second blockage in a different location. Same rapid response - John came back out and cleared out the system, this time starting from the downstairs bathroom. He then credited the previous work against the new work scope, which I appreciated and was the right thing to do! Very positive experience - all expectations met!!
Matthew S.
My plumbing was backed up bad. It was coming up in the tub and nothing "I did to clear it was working. I called Roto-Rooter and they had the problem fixed quickly. There service was fantastic. They even gave me a 6 month guarantee on the work completed.
Bill
Excellent service. Here in 40 minutes on Thanksgiving Day! Made my life easier right in the middle of cooking for guests.
John B. | San Mateo
GREAT SERVICE. BIG PLUMBING PROBLEM FIXED IN AN HOUR
JAMES J. | San Mateo
Two service repairmen arrived within the timeframe I was quoted and prior to that, Roto Rooter kept me informed as to their arrival time. The job turned out to be more than anticipated and required additional time and effort on their part and they handled it beautifully and with thoroughness and professionalism.
Susanna J. | San Mateo
Got the job done. I like the 6 month gaurantee!
Catherine s. | San Mateo
Excellent communication. Extremely knowledgeable work. Guaranteed.
Christopher S. | San Mateo
Plumer did a great job and got it done!
Lowell S. | San Mateo
The technician, Tim, was very professional, knowledgeable, and helpful. We were extremely satisfied with his work.
E. D. | San Mateo
very professional, friendly, he know what he's doing very happy with his service
lotomata f. | San Mateo
THE TECHNICIAN THAT CAME TO OUR HOME ON EASTER SUNDAY WAS CLEAN, KNEW HIS JOB WELL AND EXPLAINED EVERY MOVE TO OUR SATISFACTION. HOPEFULLY, OUR WASTE WATER PIPES WILL REMAIN OPEN FOR SOME TIME TO COME.
John S. | San Mateo
Keith and Alex were both great! We had a clog, but it also was due to the city sewer system. Keith and Alex cleared the line, ran the camera down it to see what else was going on, and found that the city line was also stopped up. We called the city...they came, they saw, they cleared. Very happy with the service of these 2 excellent techs. Retired from the trades myself, I can tell when the people are good or not, and these guys were good. This is another reason I have used only Roto Rooter for years. Thanks again to Keith and Alex for the great job.
Cyril C. | San Mateo
The young man who came to work on my plumbing was right on time, very efficient and cleaned up everything before he left. I hope he stays with the company as I would love to have him for service again when I need it.
Sharon D. | San Mateo
Luis is quite experienced. He knew what the problem was immediately and promptly fixed it. He advised me how to prevent this problem again. I will ask for him next I need Roto Rooter's assistance. I called Roto Rooter and Luis was at my home 1 hour later. Amazing! Definitely will recommend Roto Rooter again, asking for Luis 1st! Thank you for all your help.
Audrey G. | San Mateo
The technician came out early on a Sunday morning. He was extremely kind, courteous, informative, and professional. Stellar job! Thank you!
Jessica B. | San Mateo
Octavius was great. Professional and thorough.
Matt H. | San Mateo
James Johnson came to my home exactly when he said he would be here. Very conscientious and did absolutely outstanding work. The job was done right, fast and completely. If we ever need service from Roto Rooter we will insist on James be the person that we request. Fantastic work. Thank you.
Brent K. | San Mateo
I thought the serviceman who came yesterday afternoon was great. He explained everything and gave me some very good tips on how to avoid plugging up the toilet in the future. He fixed the problem in no time and there was no charge. I really appreciated his help.
Anne D. | San Mateo
The worker was efficient & very nice to deal with. Thanks Roto Rooter
Nancy S. | San Mateo
Both young men who work at my house this month were great , they both new there job well.
Joann M. | San Mateo
I HAD REQUESTED FOR SERVICE FOR EARLY MONDAY MORNING. I RECEIVED AN EMAIL RELY FROM A REPRESENTATIVE. THE EMAIL SAID SOMEONE WOULD BE OUT ON MONDAY BETWEEN THE TIMES 8-10. I HAD REQUESTED SERVICE AT ANOTHER ADDRESS, SO I HAD TO CALL AND INFORM THEM OF MY CURRENT ADDRESS. I SAID THAT THE EARLIER THE BETTER. AT 7:30 I RECEIVED A PHONE CALL FROM THE SERVICE TECHNICIAN JAY BOUNDY. HE CAME IN AND WAS VERY PROFESSIONAL, COURTEOUS AND EFFICIENT. FIXED MY PROBLEM QUICKLY. I AM VERY PLEASED AND KUDOS TO ROTO ROOTER PLUMBING, STAFF AND SERVICE TECHNICIANS
Arlene C. | San Mateo
Fast, efficient & knowledgeable service. The plumber adjusted the 2 low-flow toilets I recently purchased from, and had installed, by Home Depot.
Elizabeth B. | San Mateo
We had a clogged kitchen sink. After cleanup, we notice small leakage below the sink. We called up next morning. Another service men came and fix the problem by noon time. We were very impressed by their efficient service.
Peter L. | Millbrae
Greetings to whom concern: The service by Luis 0211 was very impeccable. I didn't know exactly why my water was coming back up, but Luis knew not only why and how to stop it. As well as, why it ever started. And, gave me advice so it wouldn't happen again. Thank you, Shawnee
Shawnee S. | San Mateo
Kevin, the technician whom helped with our problem was very friendly and fixed the problem even going out of the way to get the products need to fix the problem. We will definitely be calling Roto-Rooter for future problems.
Zhixia N. | Atherton
My service technician, Mr. Luis Galindo dispatched from the East Palo Alto branch arrived on time, and was incredibly proficient and professional. In addition to quickly assessing the root cause of my backfilled sink, as my neighbor and I share a common pipe, he suggested a look at my neighbor's sink confirming his assessment. In addition to solving my problem, Mr. Galindo provided precious advice to me and my neighbor as to preventative measures to minimize backfill recurrence. In addition to being utterly competent, Mr. Galindo was both patient and personable making this a very pleasant visit. Kindly express my gratitude to Mr. Galindo for a job well done, and should I require future assistance, I will be sure to request Luis Galindo! Best regards, Dan Berger
Dan B. | San Mateo
This rating effort was the only thing I did not like. very helpful technician explaining the problem
Charles P. | Palo Alto
Your technician, Marcus Oliver, was very courteous, professional, and did a great job of explaining what he was doing. Thanks, Daniel Hackett
Daniel h. | Menlo Park
Depending on which appointment? I work for Barbara Oshman and hire who I want so this my expierance with Ryan Reis. He was very helpful and smart about getting the job done in a fashionable time! I will continue to request him for more service calls.
Renee L. | Atherton
Jay B ${esc.hash}409 was very helpful and was on time.
Andrew B. | Hillsborough
My serviceman, Jay, was very pleasant & knowledgeable ... resolving my problem in an efficient manner. He also offered some helpful preventive plumbing applications.
Susan M. | San Mateo
Very thorough in diagnosing and solving problem
John K. | San Mateo
Scout did a great job in fixing problem.
Henry S. | San Mateo
Phillip Tang was our service technician, he was off at 6:30 but he agreed to help us out and got to our house around 7:30, so we wouldn't have to wait until the next day. Initially he said he thought we'd have to replace the disposal, but he was able to clean it out and it works fine. He was very polite and fixed the back-up in our kitchen sink in a timely manner. I would recommend and use him for future needs.
Sally P. | San Mateo
Luis is very thourough, professional, and knows his stuff. I trust him and he does good work. Honest, works at a good pace, cleans up after himself. Worth asking for him specifically when you want a good job done.
Maryjane G. | Menlo Park
Your Technician, Jay B. was ontime, put on his shoe protectors before entering the house, very polite. I explained the issue and Jay told me what he was going to do and proceeded to work. He explained what had occurred in the kitchen sink pipe and gave me tips on what I could do to keep the pipe clear without harsh chemicals. I was having a tough morning, he stopped and gave me a few words of encouragement. You have an employee that should be appreciated for his hard work and offering support to a customer. He cleaned up the area and left everything the way it was before he started his work.
Leila a. | San Mateo
Fast service and very polite .pleasure to do business with.
Joel H. | Pacifica
Jimmie Hickman (ID${esc.hash} 5943) is not only a great plumber, but a great representative for Roto-Rooter. Got right to work, showed us exactly what the problem was, and gave us great advice how to avoid the problem again. If we have another plumbing problem… Jimmie's our man!
John G. | San Carlos
Jay B. was excellent, courteous and extremely capable. I would definitely recommend him.
Lise O. | San Mateo
MY FIRST APPT WAS CANCELLED LAST MINUTE. OTHER THAN THAT I WAS VERY HAPPY WITH THE SERVICE I RECEIVED. THE TECHS WERE GREAT. THE SERVICE IS WAY MORE EXPENSIVE THAN I REALIZED, WOULD HAVE BEEN NICE IF I HAD BEEN ADVISED OF THE COST WHEN I MADE THE APPT. THE GUYS WORK HARD AND I APPRECIATE THEIR TIME.
Gail B. | SAN MATEO
Ryan was really helpful and knowledgeable. Thanks
Albert t. | palo alto
Jim Hick, ID, R5943 was excellent in every respect. He was thorough, explained everything, and left the area clean.
Diana J. | Menlo Park
Excellent and knowledgeable tech
Robert Y. | San Mateo
Mike Fitzgibbons
Manager
650-349-3005
Address
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428 Peninsula Avenue, Suite 3
San Mateo, CA 94401

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