Virginia Beach, VA Rate location (60 Reviews) Call Now 757-514-3005

Roto-Rooter Virginia Beach, VA: Customer Reviews & Testimonials

When you need experienced plumbers in Virginia Beach, VA, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Virginia Beach, VA

We were so impressed with Roto Rooter. We booked an appointment on their website at 6 a.m. this morning and immediately received a confirmation. About an hour later, they called to confirm and let us know the tech was on the way. His name was Wayne (Tech #108) and he arrived just after 8 a.m. He located the cleanout in the backyard, snaked it out to the street, and was very professional, friendly and informative the entire time. He answered our questions about preventive maintenance and gave us a complimentary bottle of Pipe Shield to use monthly. Plus, they guarantee the work for six months. The entire experience was an A+ from start to finish. If we ever need this service again, they will be our first choice for sure.
Michele M.
A
Outstanding service. Very professional and would recommend their services to anyone.
Angel S.
The Norfolk plumber Barry was very friendly and fixed the issue in a timely manner. I would definitely pick Rotor-Rooter again!!
Joel B.
Professional. Friendly. Everything that we needed! We got this plumbing issue taken care of by Roto-Rooter Norfolk! I definitely recommend.
Lexi S.
I am absolutely over the moon with this service! When I called them, my name was still in the database from 1996! The customer service rep and the dispatcher were excellent - friendly and courteous!!! The plumber, Danny D. was professional, friendly, knowledgeable and all around helpful. Thank you Danny! I will continue to call on Roto-Rooter for my plumbing service needs! Wow, just a great experience all around! It made an otherwise stressful situation a breeze!!!!!!!!
Angelia J.
Brad Milner provided outstanding service in a highly professional manner. He quickly diagnosed the problem, and thoroughly explained why it had occurred and what our options were to fix it. He meticulously set to work taking great care to avoid unnecessary damage or mess to the work areas. He was done in less than an hour. We are extremely please and will not hesitate to call again for any of our future plumbing needs.
John T.
A
Great.
Nancy C.
A
Great.
Elisha Z.
A
We have been using this provider for over 15 years for our home built during the Kennedy administration. We have always found them to be prompt, courteous, efficient, and cost competitive. This last service call went above and beyond our expectations, literally saving us thousands of dollars over what could have been a major renovation to our home. Had we used a "Billy Joe Bob's plumbing." Our technician found that our shower faucets which were leaking badly used and out dated valve assembly. He had never seen before. After sending photos to one of their older technicians, it was determined that this technology had not been used for decades. It was initially thought that they would have to tear out the wall and totally replace all of the plumbing for the shower. Our technicians spent literally hours driving all over town to various plumbing supply houses in order to find the replacement parts, and wound up charging us 50 dollars over the initial estimate to cover the cost of the replacement parts. This level of dedication saved us days of inconvenience and literally thousands of dollars in added expense. I can't imagine another independent contractor going to such lengths versus just saying they needed to perform the extra costly (and profitable) work. I give this vendor my highest recommendation, not only for 15 years of excellent service, but for a true dedication To quality customer service
Jeffrey S.
A
Shawn was great. Professional and courteous, he explained what I had going on and then quickly fixed the issue. He even gave me tips on maintaining my sewage system. Highly recommend.
Michael M.
Pleased with promptness and service.
Sandra L. | Virginia Beach
on time, very polite
Nanette M. | Virginia Beach
Monty was extremely cordial and professional. He is a very dedicated industrious individual who will make sure every thing and completed to perfection!
Carolyn M. | Virginia Beach
Roto-Rooter saved the day! We had 12 people in our house, guests from many places, when the downstairs branch sewer line clogged. What to do? Your man arrived early the very next morning, diagnosed the problem, cleared the line, inspected it with a camera, and we were back in business. That is the fastest service I've ever received for a house problem. We have had other companies service us, poorly, and with delays of many days. I'm with you guys, now and forever!
Thomas L. | Virginia Beach
I had called my home warranty company, Systems Direct, about several issues we were having with one of the downstairs bathroom. The warranty company sent out a plumber from a local company, to checkout our bathroom. Each issues that I called about the plumber said it wasn't covered with the warranty. One of the issues was a clogged sink. Even though it was not covered, I asked the plumber to unclog the drain. He said that he would unclog it for $175. I approved it and he started working. After an hour of snaking with two different kinds of snakes, the plumber said that snaking would not work, the only way to fix the sink was to replace the pipes from the sink to the main drain. That meant going into the concrete slab for approximately $1500 or thru the bedroom wall for $625, which would not include taking down or replacing the wall. Since it was still clogged he lowered the charge to $149.00 After he left, I felt that I had to get a second opinion, so I called Roto-Rooter. The plumber came out, said if he did not unclog the drain there would be no charge. In 10 minutes the drain was unclogger and draining great! Next time I will not waste my money on another plumber, I will call Roto-Rooter first. Thank you Roto-Rooter!!
frances p. | Virginia Beach
I had called my home warranty company, Systems Direct, about several issues we were having with one of the downstairs bathroom. The warranty company sent out a plumber from a local company, to checkout our bathroom. Each issues that I called about the plumber said it wasn't covered with the warranty. One of the issues was a clogged sink. Even though it was not covered, I asked the plumber to unclog the drain. He said that he would unclog it for $175. I approved it and he started working. After an hour of snaking with two different kinds of snakes, the plumber said that snaking would not work, the only way to fix the sink was to replace the pipes from the sink to the main drain. That meant going into the concrete slab for approximately $1500 or thru the bedroom wall for $625, which would not include taking down or replacing the wall. Since it was still clogged he lowered the charge to $149.00 After he left, I felt that I had to get a second opinion, so I called Roto-Rooter. The plumber came out, said if he did not unclog the drain there would be no charge. In 10 minutes the drain was unclogger and draining great! Next time I will not waste my money on another plumber, I will call Roto-Rooter first. Thank you Roto-Rooter!!
frances P. | Virginia Beach
When I had a problem with one of the down stairs bathrooms, I called my home warranty company. The sent out a plumber from a local plumbing company. The stopped up drain was something that the plumber said was not covered with our warranty, but I authorized him to fix it for $175 extra. Well he snaked that drain for nearly two hours with two different snakes. He told us that it would not drain and that we would have to replace the plumbing which would be between $1500 and $700. We would either have to go into the tile floor and slab or through the bedroom on the other side of the wall. If we chose to go thru the bedroom wall we would be responsible for taking the wall down and replacing when the job was done. He gave us a written estimate, I wrote him a check for the deductable and $149 for the clog, since he did not fix it. When he left, I felt that I needed another opinion. We had used Roto Rooter before so I called. It was scheduled, the plumber came out a couple of days later. He was very polite and got the drain unclogged in 10 minutes. I was thrilled. I have since called the other company let them know what happened and they are sending me a refund for the drain they did not unclog. Thank you Roto-Rooter!
frances P. | Virginia Beach
The technician was punctual, polite, and knowledgeable. The technician kept me informed of what he was doing and continued to update me on pricing when modifications were needed. I was very pleased with the service I received.
Carol B. | Virginia Beach
Very professional staff/technicians. Everything was done perfect no if and buts... Will using again for next job.. Thank you
Bobby G. | Virginia Beach
top notch service by an experienced tech who knows how to get down and dirty when the need arises. Had my problem fixed and water flowing in no time! A great job by good people!
victor d. | Virginia Beach
Tech arrived on time was very pleasant and took care of issue in a professional manner
Mike L. | Virginia Beach
Fast, Accurate and Affordable. Thanks to you, our toilet was unclogged in time for the scheduled party
Joy M. | Virginia Beach
Always great service.
Robin W. | Virginia Beach
Great and timely service! Very friendly
Destinie O. | Virginia Beach
Good service. Timely and good cleanup.
Christie L. | Virginia Beach
Serviceman was friendly, informed and explained the issue well.
Christie L. | Virginia Beach
Polite and thourough.
Chris P. | Virginia Beach
I entered a service request around 10:30 am and was serviced by 12:30!
Teresa C. | Virginia Beach
Shawn did a great job with clearing the pipes. The problem is at the road. He said the city will have to finish the job on there side. Thanks for doing a great job! Donna Osberg
Donna O. | Virginia Beach
You were very prompt.
Elaine D. | Virginia Beach
A serviceman was here within 30 minutes of our call. Work was completed in a timely, professional manner. I highly recommend Roto-Rooter!!
Joyce K. | Virginia Beach
Your plumber really knows how to use his tools and explain what he is doing. Thanks for the speedy service. Ken Ita
Kenneth I. | Virginia Beach
My home warranty company sent a different company Monday, said I had roots in the line, and they could not help. Of course roots were not covered in the warranty. I call Roto Rooter Tuesday, and they come out. Robert snaked the lines, and found no roots. He had to come in and snake from the toilet, got the clog fixed, and we are up in running. Robert wrote a detailed report, so I could try to get reimbursed from the home warranty company. He took the TIME to do a great job, and didn't rush to conclusions like the other local company. Thank you Roto Rooter...and THANK YOU ROBERT!!
Michael L. | Virginia Beach
We had a sewer line replaced. Roto Rooter got the job done in a timely , professional manner. We would definitely recommend their services!
David S. | Virginia Beach
The service provided was first rate. The plumber sent was courteous, competent and told me everything that he was going to do before he did anything. He completed the work quickly and professionally.
Donald W. | Virginia Beach
Outstanding professional!
Ron H. | Williamsburg
Great service! Friendly and professional!
Lindsay P. | Williamsburg
Brad did a wonderful job! I will request him again in the future!
Lindsay P. | Williamsburg
A few week ago, I had a shower that was clogged. I had been struggling with it for two days. Gerry came promptly and had it unclogged in less than an hour. Today, I had a clog in my kitchen sink that was complex. I was so glad to see Gerry again. It put my mind at ease. He has extremely excellent customer rapport and does phenomenal work. He is the superhero of the plumbing world. Thank you so very much! It is a breath of fresh air to be able to call for service, have it taken care of that day, and not have to worry about whether or not someone may show up or do a good job like many other agencies I have used in the past.
Holly P. | VIRGINIA BEACH
On 12/18/2014, I needed emergency repair for the leaking kitchen sink water supply line. I could not believe that Roto-Rooter was able to send me a repairman within 2 1/2 hours after I called! Somebody even informed me that the plumber was on the way to my house. The repairman was very courteous and professional. He gave me an estimate that we agreed upon (I even got a ${esc.dollar}40 discount because this is my first time to call Roto-Rooter). Anyway, the repair was done & the repairman even cleaned the mess. I'm so happy that I will call Roto-Rooter again to install my new dishwasher.
Enrico G. G. | Virginia Beach
Great job will call again.
Matt C. | Williamsburg
Technician very personable, clean and rapid response
Roger S. | Norfolk
Ernie was FANTASTIC! He took time to explain everything and answered any and all questions. He and the company offered a very fair rate and backed the work with a 5-year warranty. I used to have a different "regular" plumber. Not anymore, it's Roto-Rooter and more specifically, Ernie. I had my whole house re-plumbed because of another quest leak. Ernie took his time, methodically planned the replacement of pipes, minimized cuts, and saved me additional money in the long run (Sheetrock/plaster). I'm grateful to him and the company!
Dan S. | VA Beach
The tech was friendly, professional, and Did a great job
Les s. | willismsburg
Prompt great service! Service tech was in and out, clean and friendly! Very knowledgeable and shared information on step by step details of what need to be done, was done and how it was done! Two thumbs up!
Jay E. | Virginia Beach
Our Tech., Alonso, was one of the Best reps sent to us by RR. Not only could he fix the problem we were having, he, when asked, was able to suggest a fix that would keep us running well into the future. He worked quickly. When he was finished, not only was it fixed, it was more accessible & a beautifully functional rework of our plumbing. Alonso was able to correct the current issue as well as prevent us from having any more problems for some time to come! My ONLY issue was not having been called prior to the arrival of the Tech. Having a "special needs" family member makes it important to get that advance 'arrival' call.
Linda W. | Virginia Beach
I have used Roto-Rooter several times and have always been pleased with the service.
Harold B. | Yorktown
Shawn was very pleasant. He found the problem and fixed it in a timely manner. He also told explained what was wrong and how he fixed it. Gave us information on how to maintain it.
Jerry M. | Virginia Beach
Thorough and performance was quick to reach a solution. Very determined and professional. Technicians Andy and Sean were very polite and solved our drain problem.
Jerry D. | Virginia Beach
Brad did a wonderful job! I will request him again in the future!
Lindsay P. | Williamsburg
Nathan was amazing, he made sure that everything was fixed before he left. I could not have been happier with the service that I received from him today.
Rhonda C. | Virginia Beach
Wayne was extremely helpful and courteous.
Patricia H. | Portsmouth
Very polite personnel from the start of the project until it was complete, Gave me a projected time time=table and worked very close to it. Tech's were very capable. Individual fielding the initial call set the tone.
James B. | Portsmouth
William was very polite and customer oriented, took care of the problem quickly and provided information about the condition under the house as far as moisture and structure caused by the leak.
Brenda B. | Va Beach
I have 21 rental homes and BOD president of Manchester Village Condo Association with 68 units. We will be using your company from now on, Shawn Prunty, and his assistant, Monty, did the job that they were sent out for and much more, explaining to me through the camera what I have been having problems with for several months and I was not able to get information from other companies and spending many dollars uselessly. Cootos to these employees.
Francis H. | Virginia Beach
Alonzo was wonderful. We love him and so do our dogs. He really is a great person and made sure we understood what work he was doing. You have a great employee, thank you.
Linda M. | Virginia Beach
Got exactly what I wanted.
John L. | Virginia Beach
I was shocked when the technician was at my front door about 20 after I placed my service call. The area was kept very neat and they were in and out very quickly. I would highly recommend this company to all my friends and family.
Bill B. | Springfield
The service we received this morning was far more than I would have anticipated. A young man named Shawn came out. He snaked the system and put a camera through as well. What’s more he gave us information as to what is causing the problems and we have a game plan to follow.
Joey P. | Virginia Beach
Committed technician, helpful, knowledgeable, and friendly.
Mark W. | Fairfax
Brady Howard
Manager
757-514-3005
Address
Google+
509 Viking Drive, Suite B
Virginia Beach, VA 23452

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