North Tonawanda, NY Rate location (36 Reviews) Call Now 716-205-3002

Roto-Rooter North Tonawanda, NY: Customer Reviews & Testimonials

When you need experienced plumbers in North Tonawanda, NY, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter North Tonawanda, NY

Kevin Lamb was my Service Tech. He worked diligently for more than two and a half hours to clear the sewer drain. Mr. Lamb was courteous and meticulous, I would recommend him to anyone.
Rondy M. | North Tonawanda
Excellant fast service!
Paul U. | North Tonawanda
Solved stubborn drain problem. Service was quick clean and well done. I would recommend them for similar issues.
John J. | North Tonawanda
Required drain tile replacement from rear of house to city sewer line at street in order to complete a fencing project. Crew completed all work in a highly professional manner and in 90 degree sunshine without complaint or delay. Price quoted was very fair, and all work was explained at the time of quote. We are thoroughly impressed with the workmanship provided and would most definitely recommend the West Seneca Roto-Rooter staff for work of this nature!
Diane C. | North Tonawanda
I was extremely pleased with Rotor-Rooter! After placing the service call, a representative was at my home within 30 minutes. He was very professional and worked diligently to resolve my plumbing issue. I am also happy with the 6 month guarantee to come back should there be an unfortunate need. I have nothing but praise from the dreaded beginning of my plumbing problem to a great ending with Rotor-Rooter. It's comforting to know that Rotor-Rooter is a service that I can trust. I have already told several people about my great experience. Thank you Rotor-Rooter! Nancy B
Nancy B. | North Tonawanda
The serviceman (Steven W 1392) was at my house within an hour of my initial call on a Sunday afternoon. I told him the issue and had the service working within 20 minutes. I was really satisfied with the prompt service and his professionalism. Thanks again.
Larry J. | North Tonawanda
Our technician Jim 3258 was polite, courteous, good with our dog and very professional. It was nice our work was also under warranty. Shows you that if there is an issue on a service call, they come back and make it right. Very pleased.
Patricia P. | North Tonawanda
Very curtious and professional technician. Work was completed quickly and cleanly. I will have you back again next year!
James H. | North Tonawanda
Albert did a great job! Explained what he was going to do and did everything he said he would! Definitely use again, hopefully not for awhile 😉
Bonnie H. | North Tonawanda
Very satisfied with service technician(Bob W.)
Janet E. | North Tonawanda
The 2 man crew was very informative and polite. They explained everything first before starting the job. They came right away. Would not hesitate to call again.
dana b. | North Tonawanda
Professional, on time and took over the issue like it was his own.... Gave helpful tips and super service. Well woth every penny.
Raymond S. | North Tonawanda
Jim from Roto-Rooter did a great job fixing my sink and was very friendly!
Michele E. | North Tonawanda
The technicians were courteous, knowledgeable, friendly, and expeditiously found the source of my plumbing problem and rectified it. Kudos to them. I would recommend them to anyone.
Dana Marie J. | North Tonawanda
I woke up to water pouring into my basement. I called Roto-Rooter and they were at my house within the hour. They found the source of the water, corrected it and water restoration brought in dryers and cleaned it all up. All of the workers were very professional and knowledgeable. They explained everything in terms I could understand. This is the second time I have called for water issues and both times I was very pleased and will call Roto-Rooter for all my plumbing needs.
Kelly C. | North Tonawanda
I was very pleased that you sent a someone out soon after I called. Frank was absolutely wonderful!!! It was difficult getting to my main line, but he took the time to do it. The last tech (a couple years ago) used a more assessable line and in my opinion he wasn't as thorough. Frank was willing to take the extra time to do the job right! He explained everything to me and was very polite. I will be requesting him in the future.
s h. | North Tonawanda
I found them very helpful and informative about the work that they were going to do. They did a good job. I would call them again for service.
Marlene D. | North Tonawanda
1): Had a Technician (Dave S. - 978) come to home on 12/10/15 for quote for Gas fired Hot Water Heater (see invoice # 20-18520016). He seem overwhelmed with replacing existing 40 Gal Hot Water Heater per local code requirements. Got quote & schedule installation on 12/12 2) : Dave S. returned on 12/12/15 for 2nd look-see. He said must get parts & Hot Water Heater (This was about 9:00 am) He never return or called back !! 3): I called (716-694-2075) to see what was going on with Technician (Dave S.) Dispatcher do not known. (This was @ Noon ) Should be back in one hour. 4): I called back after the one hour. (This was @ 1:00 pm) Still NO technician. Should be back @ 2:00 pm. 5): I called back @ 2:30 pm. I was NOT Happy & I was getting the runaround and shoot the hold day waiting. If no technician come within 30 minutes, I was going to cancel the work order !! 6) A New crew came finally @ 3:30-3:45 pm (Dan & Troy) & installed the 40 Gal Hot Water Heater per local code requirements (adding holding tank to the existing piping, see invoice# 20-12/12/15. 7) The new crew did a fantastic job with complete cleanup. 8) I would recommend Dan & Troy very highly, but then to comes to Dave S., I would NOT recommend him at all.
Edward S. | North Tonawanda
Jim was so courteous, professional , and knowledgeable that I felt completely confident that my plumbing issue would be resolved. He also offered helpful information to prevent future problems. I had used another plumbing company in the past and was less than pleased. I will definitely use Roto-Rooter in the future for any plumbing needs.
Marcia B. | North Tonawanda
Jim was so courteous, professional , and knowledgeable that I felt completely confident that my plumbing issue would be resolved. He also offered helpful information to prevent future problems. I had used another plumbing company in the past and was less than pleased. I will definitely use Roto-Rooter in the future for any plumbing needs.
Marcia B. | North Tonawanda
AAA service. The techs were RJ 3354 and Rich 2075.
James S. | North Tonawanda
The techs did a good job, cleaned up and were proficient in their job.
James S. | North Tonawanda
Tough job but he got it done. Better roto rooter man than me.
Florence P. | Depew
Great service and very helpful.
Chris F. | Niagara Falls
My tech Jim M #3258 was here on time explained what the problem was and how he would make the repair. He completed the job fast and correctly and I was back in good shape
Joseph L. | Harris Hill
Daniel (${esc.hash}1781) was knowledgable, courtious and friendly. A good experience.
Steve Z. | Tonawanda
service tech was very good
Philip M. | Niagara Falls
very knowledgeable and proffesional.
Troy p. | Cheektowaga
Excellent dispatcher(J>C) serviceman onsite within hour of call (KEVIN) within 20 minutes drain opened, snaked out plugged(HOUSE) end first then, street side ensuring drains completely opened explained exactly what he was doing when asked very personable dispatcher and service man quick service greatly appreciated
Anthony B. | west seneca
The service man was amazing . He knew his stuff, you guys should give him a raise
Mary H. | Buffalo
Jon Stachura was very professional,informative and friendly.I would insist on having him back every time.Thankyou Roto Rooter for an excellent experience.
Brenda L. | West Seneca
Anyone who has ever experienced a plumbing/drain issue would agree that these things seem to happen at the most inconvenient times. Of course, right? Ours was in the early evening hours of a cold and rainy Saturday when we noticed the utility sink filling with rising water. Thankfully Roto Rooter was able to dispatch a tech quickly before any messy overflowing occurred. It was Jim M (${esc.hash}3258) to the rescue! I must agree with previous reviewers in that he was professional, friendly, knowledgeable and very patient while getting the job done. Kudos to the guys at RR who are willing to respond to calls at crazy times and all kinds of nasty weather! You are appreciated:)
Kelly S. | Amherst
I just wanted to let you know we had Mike (#3471) and RJ (#3354) out on Sunday to replace the hot water tank. Both guys were awesome! Please let them know that they are doing a great job and they will have me for a customer for life.
Nicholas H. | Buffalo
Mike M and his partner were excellent for my basement water restoration clean up. they are the hardest workers i've ever met in my life. and did above and beyond --the best workers ever --and so courteous. AAAAA+++++
Sharon S. | Cheektowaga
This is the second time this same fella came for 2 different problems. He is a very pleasant person to work with, always smiling, and explained everything he was doing. He didn't leave a mess, either time, and they were very messy problems.
Bridget t. | eden
This was in reference to the team that came out on 7/19. They were later than expected, but I was OK with that if they could fix the problems we were having. They did a very thorough job and were extremely pleasant and courteous. The bill was hefty but the problem was fixed.
Richard M. | East Amherst
Duane Stehlar

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