The Buffalo Plumbing Experts You've Trusted
For Over 75 Years
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No Extra Charge on Nights, Holidays and Weekends

Buffalo, NY Plumber, Providing Emergency Plumbing and Drain Service

Roto-Rooter's plumbers in Buffalo provide full-service plumbing maintenance and repairs when you need them most. With 24/7 service 365 days a year, and no added fees for nights, holidays or weekend work, our teams can help keep your business or home running smoothly. Plus, because our Buffalo plumbers live in the areas they serve, they'll not only be there quickly, but understand how the weather, soil and even city regulations might impact your project.

Along with our legendary emergency plumbing services, our skilled Buffalo, NY, plumbers also provide free estimates – so you can budget for upcoming work – and offer a wide range of products for home and commercial use that can help keep your system in tip-top condition. For information about any of our products or services – or to schedule an appointment with one of our plumbers in Buffalo, call 937-496-3997, or use our secure online form

Roto-Rooter Plumbing & Drain Service
Manager:

Phone:
716-648-5082
Address:
Buffalo, NY

Buffalo Plumbing & Drain Solutions

  • No Extra Charge - Nights, Holidays & Weekends
  • Emergency Service
  • Available 24/7
  • Trusted & Recommended Since 1935
  • Licensed & Insured
  • Full Service Plumbing & Drain Cleaning
  • FREE Estimate
  • No Hassle Guarantees

Serving the entire Buffalo area including the following communities:

Amherst Cheektowaga East Aurora Lackawanna
Lockport Niagara Falls North Buffalo Orchard Park
South Buffalo Warsaw
Roto-Rooter Plumbing & Drain Service
Manager:

Phone:
716-648-5082
Address:
Buffalo, NY

Customer Reviews

Roto-Rooter 4.948717948717949 out of 5 based on 273 ratings. 273 user reviews.
Roto-Rooter
  5 by Ollie B.
The office contact person and the service tech sent to my home were prompt and professional. I will certainly recommend your company if I have the opportunity.
Roto-Rooter
  5 by Todd N.
Mike and RJ came out on a Saturday within a few hours. They were professional, polite, knowledgeable and fixed my problem quickly. I will contact Roto-Rooter again and recommend my experience to others. It's good to see younger people that aren't afraid to work and do a job well!
Roto-Rooter
  5 by Brandy K.
Everyone was very friendly. They came way before expected and completed the job. Thanks
Roto-Rooter
  5 by Christine B.
The technician arrived on time. He was knowledgeable and very courteous. He was very considerate of keeping our finished basement as clean as possible.
Roto-Rooter
  5 by Bob S.
scott was a real pro! we will always call roto rooter!!!
Roto-Rooter
  5 by Terry B.
The technician showed up on time, was knowledgeable and done in no time. Also treated for tree roots and got me the $40 coupon I was unaware of. Very happy to be flowing again on a Sunday!!!
Roto-Rooter
  5 by David A.
Mike Marks, #3471, and RJ, #3354, provided us with excellent service. They were efficient in cleaning out our sewer drain to the street. Both gentlemen were professional and polite.
Roto-Rooter
  5 by Lynne R.
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Roto-Rooter
  5 by Susie G.
I guess a 2 hour wait time is okay. Wish it would have been quicker, but you can't always have immediate service. But on the flip side your guys are always great to us and give us excellent service. They kept me informed which was great too. That is why we use your services. We get GREAT SERVICE!
Roto-Rooter
  5 by Kari F.
Jim did a great job helping us on a Sunday evening. He arrived earlier than he promised, quickly diagnosed the problem, and even ran to the store to get the parts he needed to do a fantastic job. We are grateful and pleased! Kari and Peter
Roto-Rooter
  5 by Steve C.
Chad from Roto Rooter is an excellent plumber -- professional, knowledgeable, thorough, honest and courteous.
Roto-Rooter
  5 by Josh W.
Monday AM: Went into the basement to grab a towel for my wife & stepped into a 2" puddle of water near my drain. Looked over to the basement toilet to notice that it was overflowing with water. I spent the next hour sucking up the water with a shop vac & sanitizing the floor. After numerous failed attempts to snake the toilet and drain, I scheduled an appointment w/ Roto-Rooter. Tuesday 7:30PM: Mike Marks showed up and had the pipe cleared within an hour. We're extremely satisfied with the service that he provided for us and we will 100% call him with any future plumbing/drain needs.
Roto-Rooter
  5 by Susan E.
My technician, Jim M, was excellent. He arrived in a very timely fashion. He explained to me exactly what he was doing in checking lines and determining the problem. He was knowledgeable, pleasant and efficient. Plumbing is not my area of expertise and Jim eased my anxiety.
Roto-Rooter
  4 by Robert T.
Technician Ray, #768, was courteous, professional and thorough. As with all Roto Rooter technicians I have experienced over 20 years they take the time to do a good job and are pleasant. No pressure sales, just good honest advice to let the customer make their own decision.
Roto-Rooter
  4 by Christina R.
I'm a returned customer! Always satisfied with service and reps! Very nice people!
Roto-Rooter
  5 by Mary C.
Great, Lance Twoguns was outstanding.
Roto-Rooter
  5 by Jared C.
Was very pleased that technicians were able to come out the same day I called, and after hours. The techs Mike Marks and RJ were excellent.
Roto-Rooter
  5 by Patricia H.
Tech was timely, knowledgeable, and felt he was trustworthy. Have used service many times, and some big jobs, and have always been satisfied. Thanks.............
Roto-Rooter
  5 by Cheryl P.
Service was great. Was a little pricier then I expected although the coupon I found did help a little.
Roto-Rooter
  5 by Laura B.
I had an overnight sump pump issue and was very relieved to had Chad arrive bright and early on a Sunday morning. He was very polite and did a great job replacing the sump pump. I want to thank him and your company for the great service.
Roto-Rooter
  5 by Carol S.
They arrived on Sunday morning within the time frame we scheduled and completed the job quickly.
Roto-Rooter
  5 by Laura M.
Bob the technician's visit was timely and he completed the diagnosis and resolved the roots issue in under an hour, dealing with the cramped quarters of an old basement!
Roto-Rooter
  5 by Laura M.
Bob the technician's visit was timely and he completed the diagnosis and resolved the roots issue in under an hour, dealing with the cramped quarters of an old basement!
Roto-Rooter
  5 by Vicki A.
The technician, Daniel (1781) arrived within the time frame given (even though I had inadvertently entered the wrong street address in my haste to schedule a service call). He was very professional, efficient and friendly - explaining everything in detail along the way. It's been a trying week in this household and a plumbing problem was the last thing we needed! All was resolved quickly and efficiently. I will definitely call Roto-Rooter again if the need arises. Thank you so much.
Roto-Rooter
  5 by Chris K.
Very professional.
Roto-Rooter
  5 by Patrick T.
Mike Marks was our service person who did an incredible job! He was extremely polite and professional. I couldn't ask for better service! Will definitely use your service again! Great job!!
Roto-Rooter
  5 by Patrick T.
Mike Marks was our service person who did an incredible job! He was extremely polite and professional. I couldn't ask for better service! Will definitely use your service again! Great job!!
Roto-Rooter
  5 by Patrick T.
Mike Marks was our service person who did an incredible job! He was extremely polite and professional. I couldn't ask for better service! Will definitely use your service again! Great job!!
Roto-Rooter
  5 by Patrick T.
Mike Marks was our service person who did an incredible job! He was extremely polite and professional. I couldn't ask for better service! Will definitely use your service again! Great job!!
Roto-Rooter
  5 by Robert P.
Courteous, knowledgeable, and professional...high marks.
Roto-Rooter
  5 by Julie B.
We have a family of six including our 4 teenager children. So, we have a very busy household. Our kids are constantly fighting over the bathroom! When our shower started to backup and the toilet wasn't flushing...it was very disruptive to our busy schedules. I had to take the kids to my mothers so we could shower and was not able to do laundry or dishes for the day. After my husband did everything he knew how to snake out the clog...it did not work. So, we called Roto-Rooter at 1:00 am. They were very polite on the phone and more than accomidating with an appointment for that morning. They showed up at 8:00am SHARP! Bob & Mike were very professional,polite and most importantly they knew what to do to fix the problem. They even gave my husband a list of parts he needed to complete the job so this would not happen again. Thank you Bob & Mike for your EXCEPTIONAL service. I would highly recommend Roto-Rooter! Thank you :)
Roto-Rooter
  4 by Carol S.
hopefully our problem is solved. gary and jim were very helpful and professional.
Roto-Rooter
  5 by James D.
Tech was great.Great service.
Roto-Rooter
  5 by Jim M.
Technician did a great job. He was friendly, courteous and informative
Roto-Rooter
  5 by Christina P.
The guy you sent me today (Sunday) was awesome. I think his name was Ray. He was very professional and honest. I really appreciated how nice he was and when he wasn't 100% sure how to do something he called someone else to help him learn. He was great.
Roto-Rooter
  5 by Mary G.
great service
Roto-Rooter
  5 by Rose V.
I was very happy with the service and how helpful your technicians were regarding my insurance claim and how to do things in the proper order. They took photos of the work and kept me informed during each part of the repair process. And, at the end of the day, they left my home clean. I would recommend them anytime.
Roto-Rooter
  5 by Rose V.
I was very happy with the service and how helpful your technicians were regarding my insurance claim and how to do things in the proper order. They took photos of the work and kept me informed during each part of the repair process. And, at the end of the day, they left my home clean. I would recommend them anytime.
Roto-Rooter
  5 by Rose V.
I was very happy with the service and how helpful your technicians were regarding my insurance claim and how to do things in the proper order. They took photos of the work and kept me informed during each part of the repair process. And, at the end of the day, they left my home clean. I would recommend them anytime.
Roto-Rooter
  5 by Rose V.
I was very happy with the service and how helpful your technicians were regarding my insurance claim and how to do things in the proper order. They took photos of the work and kept me informed during each part of the repair process. And, at the end of the day, they left my home clean. I would recommend them anytime.
Roto-Rooter
  5 by Richard R.
I am very satified with the plummer that was sent to my home to fix the problem. Chad was very professional and very helpful. Would recomend your company to family and friends.
Roto-Rooter
  5 by William L.
Very Professional, Customer Friendly.
Roto-Rooter
  5 by Vincent A.
Came within two hours of my call. Very professional, went above and beyond my expectations.
Roto-Rooter
  5 by Brett B.
Great service. Courteous and professional.
Roto-Rooter
  5 by Al F.
The tech was great, very nice young man, very courteous, very helpful
Roto-Rooter
  5 by Dustin E.
Extremely fast response and did a great job
Roto-Rooter
  5 by Kathy H.
Great Technician - knows his job very well, as well as very personable - definitely an asset to Rooter Router. Would request him in the future.
Roto-Rooter
  5 by Nadine S.
Ray was an excellent technician. Very informative, friendly, and polite.
Roto-Rooter
  5 by Gerald R.
Efficient, timely ,knowledgeable and courteous.
Roto-Rooter
  5 by Richard H.
I wanted to complete this to let you know the technician, Chad, who handled my service call was very professional.
Roto-Rooter
  5 by Audrey T.
I've seen Bob (1746) at least 3 times over the last 6 months for various things in my home. Every time he has been incredibly professional, knowledgeable, punctual, friendly, and through. With techs like him I'll be a RR customer for life!
Roto-Rooter
  5 by Elaine Z.
Friendly, professional, and answered our questions
Roto-Rooter
  5 by Elaine Z.
Friendly, professional, and answered our questions
Roto-Rooter
  5 by Keith F.
Arrived fast and seems to have solved the problem
Roto-Rooter
  4 by Kate J.
Max is great!
Roto-Rooter
  5 by Dorothy J.
The srvice tech was polite and patient with my elderly mother. He was able to replace toilet and my mother is very pleased with the service. Thank you again. Roto Rooter gets the job done!!
Roto-Rooter
  5 by Samantha S.
Jim was awesome, very informative and courteous!
Roto-Rooter
  4 by Larry B.
The service man 'Kevin' was very good exhibiting all of the characteristics of a professional.
Roto-Rooter
  5 by Dennis C.
My sewer line had managed to back up into the bathtub in the middle of the night, leaving my wife and I with it completely unuseable, thankfully I found there was a plumber that can do calls early in the morning (around 7am is when I called). I lucked out even more finding out the two who came out to help were right around the corner, showing up literally 20 minutes after I called. They were prompt, very fast working, and had the line snaked out and running maybe 30 minutes after that (the equipment needed to get the line unplugged took longer to set up then actually clearing the line ironically). I will definitely call them again if another problem arises, their fast and professional manner left a huge impression on me.
Roto-Rooter
  5 by Dianne J.
Gary was my technician, excellent, very informative, and solved my problem quickly. If I have to call on you again, I will certainly ask for Gary.
Roto-Rooter
  5 by Kate K.
Gary was very helpful and cleaned up after himself.
Roto-Rooter
  5 by Mike H.
Arrived ahead of time and clearly explained all that would be done.
Roto-Rooter
  5 by Carrie P.
The technician who came to our house (Jim) was very professional, personable, and polite. He answered all my questions and gave advise on how to maintain our situation. I was 100% satisfied with his service and would definitely recommend Roto-Rooter to my friends and family.
Roto-Rooter
  5 by Audrey T.
Very pleased with the service I received. Techs were at my house within 30 minutes of the time I called and discussed my options fully before work was started.
Roto-Rooter
  5 by Glenn B.
They checked out the leak fixed it and before leaving checked the rest of the pipes for problems great cause it took a load off my mind being we were going out of town for the weekend.
Roto-Rooter
  5 by Paul S.
Bob Warham and Mike his assistant were pleasant, and competent. They completed the tasks in a timely fashion and were helpful in explaining what was needed and why and how to operate a new type of sillcock.
Roto-Rooter
  5 by Dan J.
Mike was very prompt and determined. Has excellent skills and knowledge.
Roto-Rooter
  5 by Kay A.
Fine
Roto-Rooter
  5 by Florence P.
Tough job but he got it done. Better roto rooter man than me.
Roto-Rooter
  5 by Florence P.
Tough job but he got it done. Better roto rooter man than me.
Roto-Rooter
  5 by Michael R.
Problem fixed in a timely and satisfactory manner.
Roto-Rooter
  5 by Frank V.
The Technician, RJ 3354, was professional, pleasant and highly competent. I highly commend him.
Roto-Rooter
  5 by Nancy A.
Thank you for your quick response (as in the past) and professional, efficient service.
Roto-Rooter
  5 by Kristen B.
Dan was excellent. Thank you for great service!
Roto-Rooter
  5 by Susan S.
Tech was courteous, friendly, knowledgeable, and cleaned up when done. Excellent!
Roto-Rooter
  5 by Rosemary C.
Jim M. presented himself well and I was confident and satisfied with the job he did. He answered my questions so that I understood what and where the problems were. Very satisfied with his work.
Roto-Rooter
  5 by Rosemary C.
Jim M. arrived at my house and was very friendly. He answered my questions nicely. The work he did was great! I learned a few things about the house sewer system too and hopefully I can avoid backups like this in the future.
Roto-Rooter
  5 by Jason R.
100% satisfied. Daniel was here within 45 minutes. Identified and fix the problem immediately ~ 45 minutes after his arrival, problem solved. Explained what was wrong and fixing it in language we could understand.
Roto-Rooter
  5 by Anthony B.
Excellent dispatcher(J>C) serviceman onsite within hour of call (KEVIN) within 20 minutes drain opened, snaked out plugged(HOUSE) end first then, street side ensuring drains completely opened explained exactly what he was doing when asked very personable dispatcher and service man quick service greatly appreciated
Roto-Rooter
  5 by Elizabeth S.
Best service out there. They really know their stuff.
Roto-Rooter
  5 by Dene H.
Scott Brown did an excellent job and knew exactly what to do with the down spout drains.
Roto-Rooter
  4 by Jean M.
The man that came to my house was very professional asked me what the problem was. He didn't try to sell me anything I didn't need. He was very helpful.
Roto-Rooter
  5 by Egon F.
Lance did some follow-up service on a shower drain this morning. He was very prompt, courteous, and professional. The job was completed quickly and efficiently...Excellent service!! I have used roto-rooter at least three times prior to today and have Always had an excellent experience....thank you!!
Roto-Rooter
  5 by Egon F.
Service was excellent!! Bob provided an initial estimate and diagnosis of the problem, did the job quickly and efficiently, showed me the problem and how he would repair it, and lastly, cleaned up upon completion. Bob has been to my home on a few previous occasions. He has always been very courteous, professional, and knowledgable. He has always done a great job ay house!...Thanks!
Roto-Rooter
  5 by Johanna M.
service professional was courteous, efficient, thorough.
Roto-Rooter
  5 by Carole E.
Fast and friendly service!
Roto-Rooter
  5 by Lee P.
Had 3 plumbers come out this week, for 3 different issues. All were extremely friendly and helpful. Today we had Bob, who saved us heaps in the long run by getting us a new toilet and putting it in today. This toilet had been giving us years of troubles, never new it was such a simple solution.
Roto-Rooter
  5 by Liz K.
well done work explane what caused problem
Roto-Rooter
  5 by Diana S.
Roto Rooter is my go to plumber to keep my business up and running.
Roto-Rooter
  5 by Janet S.
I was really shaken with the problem we had. But thanks to Daniel's (TECH #1781) knowledge and calming demenior I was put at ease. He assured us the problem was under control and taken care of....he answered all my questions, took time explaining everything I needed to know, making sure I could calm down and was satisfied with his answers. THANK YOU DANIEL And thank you Roto Rooter ... I hope we never need your sevices again, but be sure I WILL not hesitate to call on your company if ever we do..or refer your company to my friends and family!!
Roto-Rooter
  5 by Steve Z.
Daniel (#1781) was knowledgable, courtious and friendly. A good experience.
Roto-Rooter
  5 by Patrick H.
Our service technician did a great job!
Roto-Rooter
  5 by Patrick H.
Our service technician did a great job!
Roto-Rooter
  5 by Susan D.
The service roto rooter provided was timely and efficient. Bob, our service technician was able to quickly diagnose our plumbing problems and provide resolution. He was fast, friendly, and knowledgable. I would definitely trust roto rooter for all of my plumbing needs.
Roto-Rooter
  5 by Richard M.
This was in reference to the team that came out on 7/19. They were later than expected, but I was OK with that if they could fix the problems we were having. They did a very thorough job and were extremely pleasant and courteous. The bill was hefty but the problem was fixed.
Roto-Rooter
  5 by Zeyneba R.
The service technician arrived on time as expected and completed the job in a timely manner. They informed me of all actions being taken which really built the trust between myself and the technician. Once everything was complete, the technician cleaned up very well and left my house the way it was. Excellent service from an excellent company!
Roto-Rooter
  5 by Joan N.
Bob W. the service technician was extremely polite and helpful. He explained things clearly so I could understand them.
Roto-Rooter
  5 by Sandra R.
Unfortunately I got to meet more than one person and they were both helpful and were finally able to resolve a very annoying plumbing issue.
Roto-Rooter
  5 by Crystal K.
The plumber did a wonderful job fixing our plumbing issue fast and easy. Not only did he do a great job, he gave some good suggestions/advice to prevent future issues.
Roto-Rooter
  5 by Mary B.
Technician had expertise on accomplishing work.
Roto-Rooter
  5 by Michael H.
The service technician was very polite and new exactly what to do and solved the problem in a very timely manner.
Roto-Rooter
  5 by Ursula H.
The response to our problem was prompt and appreciated.
Roto-Rooter
  5 by Eric W.
tech 1781 Daniel, did a great job. he knew his stuff, gave great advice, estimate, and is certainly an asset to your company.
Roto-Rooter
  5 by Patricia D.
Jason, the plumber, was everything one could hope for in a home service technician!
Roto-Rooter
  5 by Kathleen K.
Chad was professional and great to work with! Thank you for being so accommodating to my hectic schedule!!
Roto-Rooter
  5 by Gino C.
The main reason I called RotoRooter is because I am very impressed with the technician Jim. I specifically ask for him for this job because of his past service. He is very friendly, very helpful and does very good work. I trust him and will always try to get him for any future services.
Roto-Rooter
  5 by Sal S.
excellent service knowledgeable serviceman
Roto-Rooter
  5 by Sal S.
excellent service knowledgeable serviceman
Roto-Rooter
  5 by John S.
Ray F was great, very professional
Roto-Rooter
  5 by Richard P.
We were unsure who to call after my father's plumber said not tonight for a serious problem of blocked pipes. We tried Amherst Roto Rooter and they promised to come out before midnight. They called shortly afterwords to say they were on the way. Ray F was in and out with our blockage solved in no time at all. He was polite, professional and exceptionally nice. We felt the fee was very reasonable and will definitely use Amherst Roto Rooter again! Kathy K.
Roto-Rooter
  5 by Donna J.
Awesome!
Roto-Rooter
  5 by Beth N.
very helpful, friendly and thorough
Roto-Rooter
  5 by Eric R.
the service man was excellent!
Roto-Rooter
  5 by William F.
very nice service person.
Roto-Rooter
  5 by Jose A.
good service nice and clean real profecional
Roto-Rooter
  5 by David B.
very nice and answered all questions.felt the bill was reasonable
Roto-Rooter
  5 by Cy Y.
Devon was very polite, knowledgeable and efficient. He worked VERY hard and got the job done in a reasonable time frame. I would highly recommend him and Roto-Rooter to others for future repairs.
Roto-Rooter
  5 by David V.
My lawn looks like it was never dug-up. Great job.
Roto-Rooter
  5 by Vincent R.
Very pleased
Roto-Rooter
  5 by Ursula H.
The service was prompt and the communication was outstanding.
Roto-Rooter
  5 by Robert J.
Arrived sooner than expected and resolved our problem in a timely manner. thank you!
Roto-Rooter
  5 by Warren H.
Mike was great. I had used another company last year for same service. You guys were much better. Cost was a little more but your guarantee before and after service are a deal maker. Will definitely use you from now on.
Roto-Rooter
  5 by Christine H.
Frank was the tech sent from West Seneca NY location. He was on time and helped me clean my drain and retrieve a toy sword that was dropped in my sewer pipe by a child. It courteous and patient with my tight timeline trying to get to work.
Roto-Rooter
  5 by Jaye D.
We received a call to let us know that the technician would be later than initially promised, so I would still say this was good. The technician was very knowledgeable, worked hard, and was very polite and friendly.
Roto-Rooter
  5 by Steve S.
Great guy. Scott Brown. Did a good job on a holiday!
Roto-Rooter
  5 by Steve S.
Great guy. Scott Brown. Did a good job on a holiday!
Roto-Rooter
  5 by Suzanne S.
I called that day, a pipe was blocked I was pleased they could come that day-that was so important to me. didn't arrive till 930 pm. I realize some schedules are unpredictable. The plummer was professional and cleaned everything up.
Roto-Rooter
  5 by Robert J.
The service techs were very professional and clean. The head tech was patient and explained all the process to me. He suggested other services that can help me in the future to make easier maintenance. I am very pleased with the tech that came to the house and would hope to get him if I ever have any other problems. Thank you.
Roto-Rooter
  5 by Roger R.
great service...very personable.
Roto-Rooter
  5 by Kelly R.
The service person was very knowledgeable about my problem and the best approach to resolve it. He was very thorough, much better than the last service member when compared to my current situation did not do the job right. I'm glad I gave Roto Rooter a second chance. They redeemed themselves.
Roto-Rooter
  5 by Shelley F.
The service was excellent and the technician was very nice and explained everything to me. I will deffinetly tell others to call Roto Rooter for their repairs
Roto-Rooter
  5 by Anne A.
The guys were terrific. They showed up right away, were professional and pleasant, and fixed the problem quickly.
Roto-Rooter
  5 by Richard B.
Service was fast and technician was great.
Roto-Rooter
  5 by Jody R.
Excellent
Roto-Rooter
  5 by Robert C.
This was the second time we called Roto-Rooter for plumbing service. Jason was the Technician both times. He is extremely knowledgeable in his trade. He did an excellent job in determining the problem and performing the necessary work to fix the problem. He was on time, in fact he was early to arrive and an hour later the problem was solved. Roto-Rooter is an all around great plumbing service which we will call again if needed and I would recommend them to anyone needing plumbing service!!!
Roto-Rooter
  5 by Rick O.
Just want to say that service tech 1761 was awesome!
Roto-Rooter
  5 by Clara H.
Service men are professional, friendly and courteous.
Roto-Rooter
  5 by Bridget T.
This is the second time this same fella came for 2 different problems. He is a very pleasant person to work with, always smiling, and explained everything he was doing. He didn't leave a mess, either time, and they were very messy problems.
Roto-Rooter
  5 by Bridget T.
This is the second time this same fella came for 2 different problems. He is a very pleasant person to work with, always smiling, and explained everything he was doing. He didn't leave a mess, either time, and they were very messy problems.
Roto-Rooter
  5 by Bridget T.
This is the second time this same fella came for 2 different problems. He is a very pleasant person to work with, always smiling, and explained everything he was doing. He didn't leave a mess, either time, and they were very messy problems.
Roto-Rooter
  5 by Lisa P.
Mike was a great guy and fixed all our problems in a timely fashion. He always had a smile on his face and was a pleasure doing business with.
Roto-Rooter
  5 by Joann S.
Bob was wonderful! He was on time and explained everything he was doing. He took the time out to suggest things that we do to prevent problems in the future and addressed all of our concerns. It was a pleasure having him come out and work on our plumbing issues.
Roto-Rooter
  5 by Donna L.
Great, fast, friendly professional service!
Roto-Rooter
  5 by Kevin B.
the time I called to the time the job was completed was 2 hours. Incredible!
Roto-Rooter
  5 by Mark K.
Frank Casper our servoce tech was excellant. From the time he greeted me at he door until he said good bye. His workmanship was top shelf and his knowledge was amazing. If I ever need your service again it's FRANK CASPER for me and my wife. The blockage was resolved extremely fast especially with the basement filling with water. Thanks again Rotor Rooter !!!!!
Roto-Rooter
  5 by William G.
Chad Herkey showed up when promised and diagnosed the problem and fixed it in minutes. He was very personable and helped me understand how to avoid blockage in the future. Great job.
Roto-Rooter
  5 by Barbara S.
This is the second time I've used roto rooter in the past few months. The first was to replace my sump pump, and I was so happy with the job, I called them when my toiled stopped working. Everyone, from the person taking my call to the plumber who arrive were sooo nice. And the service was amazingly prompt.
Roto-Rooter
  5 by James K.
Quick service after my initial call. Job was done right - technician very informative.
Roto-Rooter
  5 by Marnise R.
Service tech was very professional and friendly. He's also stated he would contact the city for the slugginess of the sewer as well. The city should be maintaining the sewer system as well due to the non biodegradable items floating on the system. Quite professional in explaining how the sewer system is set up and how things flow. Also purchased the pipe shield liquid from roto rooter. I have used your company 3x's. Appreciate the service. Prices have been affordable.
Roto-Rooter
  5 by Peter C.
Lance was on time, thoroughly explained the problem and offered potential solutions to prevent this from happening again in the future. He was very helpful, informative, & courteous.
Roto-Rooter
  5 by Joseph R.
Are technician Jim was outstanding. He was very informative. Had answer for every questioned ask. Rotor-Rooter has a great person working them.
Roto-Rooter
  5 by Herbert H.
Service Technician was knowledgeable and thorough, gave clear explanation of problem and alternatives, and made extra effort to fix the problem.
Roto-Rooter
  5 by Tom R.
Service was excellent
Roto-Rooter
  5 by Barbara P.
Nothing to add
Roto-Rooter
  5 by Benedict G.
Two servicemen had to come out to fix the problem. Very difficult job but they kept at it and were professional and courteous at all times.
Roto-Rooter
  5 by Scott M.
Chad was extremely helpful & knowledgeable. Solved the problem quickly and was a pleasure to work with.
Roto-Rooter
  5 by Lisa S.
Although Bob was not at my house during the time frame provided me for my appointment, his work was excellent and very much appreciated. Am happy with the service provided.
Roto-Rooter
  5 by Larry H.
Your service man #3127 was just excellent! He kept me informed of every thing he was going to do. The work was perfect,fast & clean. Even got my military discount. If I have any more problems roto rooter will be my first call. Thank you for E X C E L L E N T service and work.
Roto-Rooter
  5 by Lawrence H.
Your service man way TOPS! He kept me advised of everything he was doing. It seems like I need to call ROTO ROOTER at lease every two years to keep everything running OK. THANK YOU for the fast and GREAT service. SFC LAWRENCE HELD USA Retired PS: See you in about 3/4 months for a new hot water tank.
Roto-Rooter
  5 by Susan Z.
Jon S #1393 gave excellent information on each step of the service. He also explained problems that could arise in future. Very courteous and informative.
Roto-Rooter
  5 by Richard W.
thank you for working until 1:00 on a saturday night.
Roto-Rooter
  5 by Deborah D.
Roto-Rooter
  5 by Brandon V
I cant believe this guy showed up at 8:30am on Thanksgiving and fixed our clogged toilet ASAP. Thanks so much you guys rock.
Roto-Rooter
  5 by Theodore J K
Technician did a very thorough job with everything.....also showed great respect for our property.
Roto-Rooter
  5 by Katherine W
The technician was very friendly!
Roto-Rooter
  5 by Barry W D
They were very courteous and cleaned everything up after they finished the job. It took longer than they anticipated but the clog was removed perfectly. Great job.
Roto-Rooter
  5 by Marietta V
EXCELLENT !!!
Roto-Rooter
  5 by Jane L
Rep very pleasant &helpful
Roto-Rooter
  5 by Jane L
Rep very pleasant &helpful
Roto-Rooter
  5 by Danielle M
Very professional and courteous. Arrived promptly on a Sunday and took care of the problem very quickly. The only plumbing service for this family.
Roto-Rooter
  5 by Danielle M
Very professional and courteous. Arrived promptly on a Sunday and took care of the problem very quickly. The only plumbing service for this family.
Roto-Rooter
  5 by David A K
My plumbing issue was in a crawl space under a home built in 1902. The cellar walls are field stone and are knee knockers to get in and out of the crawl space opening. I have done some work under there and can appreciate what your people went through to fix my problem. The two service people were very professional and very communicative on what the situation was.
Roto-Rooter
  5 by Sharon M
My husband is disabled so any plumbing problem is a big worry for me. I called your number and was helped promptly. Everyone was so friendly and professional! Within an hour or so of my phone call the problem was fixed, worries gone! I have called your company in the past and have always received good service. Thanks again!
Roto-Rooter
  5 by Peter G
Having used Roto-Rooter for the past six years to take care of any plumbing problems for my small business has taken a load off of my mind. The service technician arrives on time, is pleasent and explains all the problems he initially sees so I know what to expect. The job is completed in a short amount of time and done properly.Great service and I will be using them in the future.
Roto-Rooter
  5 by Thomas B
Great Job for such short notice on a Sunday night.
Roto-Rooter
  5 by Bob N
Good service
Roto-Rooter
  5 by Norm B
Service was excellent.
Roto-Rooter
  5 by Phil C
Fixed the problem fast.
Roto-Rooter
  5 by Carl R
I would recommend roto rooter to my friends
Roto-Rooter
  5 by Bob L
Was not charged for a late evening call. Technician was friendly, courteous and professional. Problem was taken care of . Reasonable rates.
Roto-Rooter
  5 by Tonia P
mr james mcneil was very professional, courteous, & knowledgeable. he fixed our toilet and left the bthroom clean and dry.
Roto-Rooter
  5 by Nicholas E
The service was outstanding. I was amazed at how quick the response time was. The plumber who came to my house was very knowledgeable, friendly and professional. The job was done right and he took the time to clean everything up before leaving. This guy should be setting the standard for customer service everywhere. I was disappointed with the cost of the service. I had the same work done a few years back by Roto-Rooter and it was significantly cheaper. Other plumbers in the area offered to do the same work for less. I stuck with Roto-Rooter because of the reputation and the fact that they would have the tools to do the job right even if it turned out to be a bigger issue.
Roto-Rooter
  5 by Mary P
Rotor rooter has a very good service And wonderful workers
Roto-Rooter
  5 by David Z
Your service person was a local, which I liked. So he understood that living in the area you have to work outside at 26 degrees at 8:00PM. No complaints he went right to work and fixed our problem within minuets. He was a great guy. Thank
Roto-Rooter
  5 by Bonnie T
Service tech professional
Roto-Rooter
  5 by Sean H
prompt and helpful
Roto-Rooter
  5 by Marlene K
I forgot to give you the coupon and was I called you credited me the coupon. Thank you.
Roto-Rooter
  5 by Gene K
Our service person Jim McNeil was very professional, knowlegeable, friendly, and personable. We were very happy with the service we recieved.
Roto-Rooter
  5 by Richard M
Your service Technician, Daniel , Technician # 1781, was very competent and informative. His work was excellent and he took the time to explain to us what he was doing. He made the necessary repairs and improvements to our system in a timely manner and cleaned up after his work was completed. Over all, our experience was very positive. I shall definitely use Roto-Rooter again and would recommend it to my friends.
Roto-Rooter
  5 by Glenn C
Your service tech Mike was not only knowledgeable and very professional as well as very friendly. He explained exactly what he was going to do and how he was going to resolve my plumbing problem. He was at my residence within 1 and a 1/2 hrs. from the time I called. Excellent response time !!! Thank you for your professional service.
Roto-Rooter
  5 by Jeannine H
Our service person arrived on time and was able to diagnose and fix the problem quickly. He was courteous and respectful of the fact that I also needed to be in the same room while he worked as I also work in that same room from home. He was thourough and very helpful explaining everything. I would highly recommend this company and would use them again.
Roto-Rooter
  5 by Arthur R
Your technician was very friendly, courteous and worked quickly. Very knowledgeable in what he was doing. He also provided us with material to take care of fat and soap build up.
Roto-Rooter
  5 by Tom C
Got the job done, same day. Exceeded expectation.
Roto-Rooter
  5 by Liz Z
John #3258 was an excellent technician. He evaluated the problem immediately and told me what needed to be done and best of all he cleaned up afterwards. Definitely would use Roto-Rooter again for my plumbing needs.
Roto-Rooter
  5 by Diana A
Scotty B arrived promptly and diagnosed the problem immediately. He was extremely professional and courteous. Based on todays service, I would definitely recommend Roto Rooter.
Roto-Rooter
  5 by Mario T
job well done
Roto-Rooter
  5 by Jim B
Great customer service. Very professional, on time as scheduled and quality work. Highly recommended.
Roto-Rooter
  5 by Thomas B
Albert was a pleasure and a great technician - very experienced and helpful.
Roto-Rooter
  5 by Rand H
Excellent service under poor conditions. Technician was on time and very thorough.
Roto-Rooter
  5 by John D
MR. TWOGUN WENT THE EXTRA MILE IN HELPING US WITH OUR HOT WATER TANK..
Roto-Rooter
  5 by Carole G
I didnt realize that there is no extra charge for holidays, weekends and nights. I will definitely call Roto-Rooter again!!
Roto-Rooter
  5 by Kathy W
Timely and prompt service
Roto-Rooter
  5 by Donald Z
James McNeill was extremely professional. Would highly recommend.
Roto-Rooter
  5 by Sandy F
From the very beginning my experience with Roto-Rooter was amazing. Very efficient , friendly,and super professional. Scott my service man was filled with knowledge and explained everything he was going to do. He was respectful of my floors and actually put on booties . Shocking! I will for sure refer my family and friends to Roto-Rooter. A one service. Sandy West Seneca NY invoice # 1755-9264
Roto-Rooter
  5 by Eugene P
We had to call on New Years day. Extraordinary response!! Saying we are pleased is an understatement. Jim was really great.
Roto-Rooter
  5 by Barbara O
Both Technicians were polite and knew what they were doing. They made sure to explain each thing that had to be done. Sewer breaks are never fun but Albert made the process a very successful experience. Thank you.
Roto-Rooter
  5 by John G
Technician was great. Phone service was terrific.
Roto-Rooter
  5 by Michael H
Service was fast and the tech who resolved my issue was excellent
Roto-Rooter
  5 by Janet L
Very Good Service
Roto-Rooter
  5 by Laurie R
Technician was great! On time, very friendly, explained everything. I was very pleased with the service.
Roto-Rooter
  5 by Daniel C
very friendly and professional service man. you should give him a rasie.
Roto-Rooter
  5 by Ray T
Thank you Bob and Ken!
Roto-Rooter
  5 by Karl D
Tech knew what he was doung and cleared clogged kitchen drain on a Friday evening. Very polite and professional
Roto-Rooter
  5 by Neil B
Could have been cheaper
Roto-Rooter
  5 by Anita S
I just had a new toilet installed and the men did a wonderful job! They were very very helpful and cleaned up after themselves. I would recommend roto rooter to anyone!
Roto-Rooter
  5 by Amy C
The technician was very good. He was so thorough and explained everything excellently.
Roto-Rooter
  5 by Thomas C
FRIENDLY, INFORMATIVE TECHNICIANS. EVEN OFFERED ME SENIOR DISCOUNT WHEN I DIDNT KNOW ABOUT IT. A SATISFYING TRANSACTION
Roto-Rooter
  5 by Frank B
The service tech was knowledgeable and courteous. He finished the job quickly and efficiently. I am a roto-rooter customer from now on.
Roto-Rooter
  5 by Melodie A
The service tech, Payton, was so professional & polite. We appreciated his honesty in regards to our situation and were grateful he was able fix our problem. You definitely have an asset in him. We will request him by name for any future plumbing needs!! Great Job!
Roto-Rooter
  5 by Dianne C
The service man was very good and answered all my questions.
Roto-Rooter
  5 by David W
Everyone was courteous and cooperative in accomplishing the task.
Roto-Rooter
  5 by Frank B
Service tech was courteous and knowledgeable. He identified the problem immediately and corrected it. The bill was reasonable and the work was solid. You have a new customer.
Roto-Rooter
  5 by Jason I
I couldnt ask for better service on a Sunday night. Both technicians were polite, patient, knowledgeable and courteous.
Roto-Rooter
  5 by Mark T
The technician was very thoroughly despite the fact that he was working outside in a wind chill of near zero degrees.
Roto-Rooter
  5 by Theresa D
The plumber who came to our house was extremely nice and was able to identify the problem in just a few minutes and had our drain cleaned and running in about 30. This included cleaning the flooded floor. ----on a Sunday morning!
Roto-Rooter
  5 by Michael H
Pricing was higher then I expected but the tech was amazing, extremely professional and helpful. Would recommend him definitely as well as the service.
Roto-Rooter
  5 by Gary P
Called to get here even ahead of scedule which was a plus. Our tech Frank is the best ever. Nicest guy and definately an asset to you guys. Above and beyond for sure. Will never call private plumber again.
Roto-Rooter
  4 by Rich M
Technician was great! Professional & courteous
Roto-Rooter
  5 by Nancy C
Very professional manner and cleaned up appropriately.
Roto-Rooter
  5 by Steve K
Your service technician (Devin-#1186) is the main reason I will be calling you for any future needed services offered. He was extremely polite and made sure I understood everything he was going to do and did.
Roto-Rooter
  5 by Debbie R
Devin did a great job, very satisfied with the service.
Roto-Rooter
  5 by Nancy M
I have to tell you that the lady who first took my call on Friday(1/23) was extremely friendly, welcoming, and courteous..as if she actually did want to do business with me! Very nice! Within 15 minutes another nice lady called to say the service tech was on his way. Very quick service. The service tech, Rio Vaughn, was phenomenal. He was very courteous, respectful, polite, professional looking and explained everything along the way. He got my problem solved with no interruption in my business. And he also explained the importance of maintenance on my plumbing lines. I would absolutely call you again for service!
Roto-Rooter
  5 by Walter S
I was very impressed with the quality of the service, the willingness of technician to explain problem;his expertise in solving it. The dispatcher was very friendly and helpful in making the appointment and the response time on a snowy Saturday morning was very impressive.
Roto-Rooter
  5 by Darryl R
It is rare to find such professionalism today! I called late on a Sunday afternoon and was told a service technician would be at my residence within two hours at no additional charge for being a Sunday. Ray F. arrived on time, listened to the description of the problem, and said he would fix it with confidence. As he is a veteran of two tours of duty in Afghanistan, he was refreshingly polite, respectful, and courteous. The outdoor sewer line problem was fixed in less than 30 minutes! Thats how you do business folks!
Roto-Rooter
  5 by Michael B
Jason was very professional and efficient. Was very well satisfied with the work that was done.
Roto-Rooter
  5 by Wendy P
The guys were very pleasant and clean. I like the plastic slippers they use over their boots. They cleaned up after and removed all trash and asked permission to even park in my driveway. As cold as it was outside, they declined my offer of making them hot chocolate. Very professional and able to answer all my questions. I am very pleased.
Roto-Rooter
  4 by Rukmani S
courteous; cleaned up after the job; was focused and didnt take breaks though he worked for nearly 5hrs or so.
Roto-Rooter
  5 by Herbert H
Technician was friendly, explained the problem in detail, presented options, project completed in fine working order, and cleanup was thorough. Altogether, great value for the money spent.
Roto-Rooter
  4 by Paul N
ok
Roto-Rooter
  5 by Lisa Ann P
The technician, Ray, worked so hard in the snow trying to find where I told him I thought our sewer cap was. We have had your service out here for this same problem twice before, and both times they went through the opening in our front yard but it was hard to find with all the snow, as I wasnt really sure of its location. That poor guy shoveled almost all of my front yard looking for it! Lucky for him a neighbor came over and told us there was another access point near the curb. He found it, and quickly solved our problem! After he left I felt bad that I didnt tip him, I honestly wasnt sure it was something you do, but if anyone ever deserved one it was Ray!
Roto-Rooter
  5 by Polish Falcons N
VERY GOOD SERVICE, QUALITY WORK.SERVICE REP WAS EXCELLENT.WILL CALL AGAIN AND TELL OTHERS. THANK YOU.
Roto-Rooter
  5 by Susan R
My experience was excellent beginning with my call and speaking with Dawn. Took my information quickly and was able to set up an appointment with hours of my call. She was pleasant and helpful. Scott Brown 851 was my technician. Very personable and informative. Took the time to listen to my issue and develop a plan. He stuck to the task until the drain was opened after pulling out a wad of roots. Spoke about copper sulfate to help clear them and gave me heads up about the smell. Would call on Roto-Rooter again for future needs.
Roto-Rooter
  5 by Norman J
none
Roto-Rooter
  4 by Joanne H
The service technician was very friendly and professional. The dispatcher that I spoke with was also very friendly and professional. Far better than the last dispatcher I spoke with.
Roto-Rooter
  5 by Daniel C
Tech arrived within the hour was very smart knew all types of fausets and was very nice would recommend again.
Roto-Rooter
  5 by Daniel C
Tech arrived within the hour was very smart knew all types of fausets and was very nice would recommend again.
Roto-Rooter
  4 by Heidi M
Service tech was great I just was told I could have got job done a little cheaper than what I paid.
Roto-Rooter
  4 by Ruby S
Doug and Jim were very pleasant and professional.
Roto-Rooter
  5 by Thomas K
Devin did a great job both times he came to our house over the last two months. Sears had two repair man who did not know what they were doing.
Roto-Rooter
  4 by Russell B
The quote to take out a toilet and put in a new one seemed a little high
Roto-Rooter
  5 by Robert M
The service technician, Ray F., was efficient, thorough and very personable. I would request him the next time I require some type of plumbing service.
Roto-Rooter
  5 by Denise F
The person who initially took my call was very helpful and a pleasure to work with. She was empathic about my circumstances and exhibited the best customer service I have seen in years.
Roto-Rooter
  5 by Karen F
Not sure, want to get other estimates. Tech technician Jon, was very knowledgable, explaining everything that needs to be done.
Roto-Rooter
  5 by Maria G
Very happy with the service. I had a coupon from Angies List which made the experience even more pleasant
Roto-Rooter
  5 by Audrey T
Although all service requested could not be performed due to my choice of materials not all fitting together properly and other repair worked in. The technicians who came out went above and beyond to try and make it work. Then gave me a crash course to be able to finish it once I had the proper parts. Extremely pleased with the service I received.
Roto-Rooter
  5 by Dan M
Got this off Angies list…didnt know you guys did plumbing work
Roto-Rooter
  5 by Karen S
Our emergency occurred on a Sunday, and it was great to know Roto-Rooter could get there in a decent amount of time on the weekend!
Roto-Rooter
  5 by Ceclia S
great service by the tech!!
Roto-Rooter
  5 by Don P
Both guys that ended up having to come to my house were excellent. Very professional and helpful.
Roto-Rooter
  5 by David D
Technician was excellent and did a fantastic job. I will definitely recommend your services to others. Thanks!
Roto-Rooter
  5 by Dave K
Technicians were great
Roto-Rooter
  5 by Mark S
Service tech was extremely knowledge and diligent. Extremely pleased with service. Thank you.
Roto-Rooter
  5 by Sean E
Although a technician was unable to make it out on the day I called, and arrived much later than expected on the following day, the service provided was exceptional. Daniel and his partner were very knowledgable and professional. They were thorough, and cleaned up all residue from the job. They get an AAA+++
Roto-Rooter
  5 by Noreen R
The service fellow was extremely polite and very knowledgeable. He certainly is an asset to your company!! Thank you
Roto-Rooter
  5 by Candice Y
Very pleased with the service we received!!
Roto-Rooter
  5 by Steven P
Technician fixed our problem fairly quickly.
Roto-Rooter
  5 by Kenneth J
ray was great and gentleman that helped him out was great as well. even directing me to online coupons. in and out in no time and quickly accessed the problem correctly. I am extremely happy with the service
Roto-Rooter
  5 by Sharon B
FRANK WAS GREAT HE REALY DID A GOOD JOB VERY KNOWELEGABLE
Roto-Rooter
  5 by Sara K
no comment
Roto-Rooter
  5 by Kevin And Kathleen S
Guys were really fast and efficient.
Roto-Rooter
  5 by William B
good service
Roto-Rooter
  4 by Stephen C
Being late wasnt the technicians fault
Roto-Rooter
  5 by Larry D
Jim, the individual that came out was EXCELLENT His knowledge and the way he related to the problem and us was SUPERB. He was thorough and explained everything. I owned a retail store for 21 years and I realize the importance of a good customer relationship. He is definetly and asset to your company.
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Memberships:
BOMA of Western NY,Western NY Restaurant Association
License:   #254
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