Joliet, IL Rate location (19 Reviews) Call Now 815-280-0150

Roto-Rooter Joliet, IL: Customer Reviews & Testimonials

When you need experienced plumbers in Joliet, IL, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Joliet, IL

Had a major plugged shower drain.  Andre #8971 tried from the shower, and then had to go to the basement and unhook pipes to get to the clog.  He was very nice, and even hooked us up with coupons to lower the bill.  Excellent service!
Kimber F.
Great experience overall. Assessed the situation, gave me reasonable options, and did a good job of correcting the problem. Would definitely use them again if the need arises.
Terry M.
Manny and his co worker worked so hard clearing the pipes. Manny explained things and answered all our questions. He was very patient We are seniors and asked a lot of questions. I was very impressed and would not hesitate to call again. Deb and Don Lurz
Deborah L.
I called a plumber to service my main sewer line and after rodding my line I continued to have sewer backup. The plumber came back out 2 more times to rod the line again and during his final rodding he misdiagnosed my problem and recommend that I break my concreate to service a collapsed line. I called to get a second opinion/diagnosis and they rodded my line with professional equipment, they cleared the drain and I have not had any problems since! And guess what…I didn’t have to break my concreate. I did not want to call a “Big” name company at first because I thought they would be money hungry and attempt to rip me off HOWEVER they were the complete opposite…very honest and professional at a reasonable cost.
Coach J.
We have had our sewers cleared of roots several times.The company schedules quickly and was able to get the job done each time. The second time the same technician Keith came, he remembered where the problem was and began work outside before even ringing the bell. Overall, a great way to get rid of a problem you never want to have.
John H.
I had a sewer line blockage in Blue Island, Il. They gave me an arrival estimate of 1pm-3pm and came out at 12:45pm and routed the lines. They were fast and professional and didn’t skip a beat. I would definitely recommend
Michael R.
Great service and on time.
Tom L. | Joliet
Kelly arrived on time.He was professional and personable. Offered some plumbing tips. Stayed until problem was resolved to my satisfaction.
Richard S. | Joliet
I was pleased with the quick call back to schedule as soon as possible. They were able to come that same day. The service man was polite and explained what the service included also. I would highly recommend them again!
Dawn J. | Joliet
Don was such a nice helpful guy. We really appreciate all the help. What we feared would be a couple thousand problem turned into a $150 problem! What a relief as we are not even month new first time home owners!
Tawny S. | Joliet
I called because my washing machine was overflowing when it drained and they came out that very morning and fixed the problem quickly and efficiently. Chris (#3393) was a great guy, professional and knowledgeable. He quickly identified the problem and got the job done. I will definitely call Roto-Rooter back for any and all of my plumbing needs in the future. Very satisfied customer here. Thanks!
Braden M. | Joliet
Joe did an excellent job. His # is 1071 Ticket # is 1879-6723 Also, Joe gave suggestions on how to fix my toilet regarding proper shimming, caulking, etc. He was very helpful in all areas and solved my plumbing problem(clogged drainage pipe).
Thomas W. | Joliet
I started to see an issue developing regarding a drain issue in my lower level of my finished basement. Felipe was knowledgeable on troubleshooting where this problem was occuring and why this was happened. The tesing he performed determined that a portion of a drain line had becomed 95% clogged. Felipe's work cleared the problem areas and Felipe gave me great advice to prevent this from happeining in the future. Felipe's work was performed professionally, timely and his attention to detail on ensuring the machines used did not create unnecessary "messes" in our home. Seriously, this was an excellent experience with roto rooter.
George K. | Joliet
Mike-2722 was professional, courteous and did the job in a timely fashion.
John R. | Downers Grove
My technician was thorough and answered all of my questions. Overall, an excellent experience.
Daniel B. | Homewood
Job completed is a timely manner.
Jim L. | Carol Stream
The service tech took his time to evaluate the situation and was able to fix my plumbing issue without a major issue as I thought it was. So it was less money for me to pay that he saved me.
Sandy S. | Glendale Heights
After two people from Roto Rooter had worked on our plumbing problem within few weeks, the problem persisted. I wrote to Roto Rooter and they scheduled and sent a third person who did a marvelous job. We are happy about how the 3rd person namely Mr. Jonathan #3403 worked on it. He came and checked underneath the kitchen sink with deep interest, showed where the mess was left by the first worker, and then brought in a machine to clear it away. We noticed then that the 2nd person who had come did not even show much interest but just ran the water fast, and had seemed to be in hurry and saw nothing wrong with it and had gone away; but Not Jonathan! Jonathan was thorough with his work. He first made me sign the paper work before he performed and explained what would be company's responsibility and what would not be. He said, "I want to see a smile on your face before I leave." And sure enough he did put a smile on our faces. He did cleanse the inner part of the pipe under the kitchen, the gunk that was left by the first person who worked on it. The Kitchen sink is now working well and the water is flowing smoothly as it used to, prior to the first person 'working' on it. Thank you, Roto Rooter, for looking into our case seriously and sending the right person, Mr. Jonathan/3403 who knows his job, loves the job and was there to perform to our satisfaction. Kalpana Sharma
Kalpana S. | Lansing
Extremely responsive. Explained options and pricing before beginning work. Very nice and excellent customer service.
Shira W. | Chicago
Paul Cecil
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