Florissant, MO Rate location (89 Reviews) Call Now 314-426-2631

Roto-Rooter Florissant, MO: Customer Reviews & Testimonials

When you need experienced plumbers in Florissant, MO, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Florissant, MO

I called Roto-Rooter because of the fine job they had done for us before. Within a few hours of my call, plumber Jason Cooper was at my door. He assessed the situation, gave me an acceptable bid within the normal range and proceeded to replace my leaky water heater. He did a wonderful job quickly and efficiently; put down tarps to protect my carpeting; put booties on over his shoes; removed and bagged the old unit so it wouldn't dip rust on my floors. Pricing was within norms. Well done.
Kathleen E.
I had to call in to Roto-Rooter to report a clogged drain in my storage room which left behind a mess. I made the call around 9:30 that evening and the technician, Steve, was there within about an hour-and-a-half. I was truly impressed with how quickly he arrived. He was down there for a good 45 minutes and had go pretty deep into the pipes. This has been a recurring problem as a tree in the front yard has roots which sometimes go right into the pipe. Steve was able to cut right through them and pull them out. He was very professional and personable. I truly appreciated how friendly he was as well as how well he explained the situation. I definitely recommend not only Roto-Rooter, but also this branch in Belleville which works around the clock. I give 5 stars for their attention to my problem in a timely manner as well as the professionalism of their technician, Steve.
Stephen H.
Steven was a great drain cleaner very professional. Thanks for taking care of my rooty pipes.
Aaron E.
It's been years since I called Roto-Rooter, but they remembered me and greeted me like an old friend. They arrived in a timely matter. Most importantly the service men were very kind, patient, and competent. I'm old school service is everything!
Annetta S.
Shower, toilet, and floor drain all backing up. Called at 11:15 and John was here by 1:00. He diagnosed the problem, and walked me through the solution. He was very courteous, frendly and I found him to be extreamly informative. I would not hesitate to have John back in my home.
Carol E.
First of all, Mr. Colbert was on time. I appreciated that. I received excellent service and he was professional and knowledgeable . He explained what he was going to do and got right to it. I asked him what I could do to prevent this from happening again and he told me of a product I could use and explained how it worked. I have used Roto-Rooter 2 times in the past, so I was not surprised at the service I received. However, its still very comforting for me to know that when I have a plumbing problem I can call them and know that it will be taken care of in a timely manner.
Linda G.
The gentleman that was sent to my home was really friendly, Antoine I believe his name was. He really listened to what the problem was and didn't just write me off as a dumb female when I described the issues my kitchen plumbing was having. I've dealt with the problem off and on for two years and within a half hour he had the issue resolved! INCREDIBLY happy with Roto-Rooter, I wouldn't call anyone else again!
Gina P.
Roto-Rooter Service Tech, John came to home in St. Charles, MO. He was very professional and courteous. The drain was cleared and the problem resolved very quickly. Overall I was more than pleased with the entire service call. I have used Roto Rooter for years and this is exactly why I continue to use only Roto Rooter.Friendly and fast service all in one!
Kathy H.
Nick Smith (tech#905) was very professional, and took the time to explain what he was doing. Excellent job!
Nasreddine K.
Our toilets were sluggish, sink in bathroom would not a drain and our main drain needed some work. We called Roto-Rooter and our technician arrived within the timeframe quoted.Our technician, Raymond was the best. He was courteous…
Guest G.
Jason came out to our house on Saturday and spent hours making sure that everything was taken care of for us. I didn't think we would get anyone there on a weekend not to mention to check everything so that we new we wouldn't have another issue. He was very nice and explained things to us and it was greatly appreciated.
Lisa B. | Florissant
One word - EXCELLENT! Called Roto-Rooter to have my house to septic tank drain pipe cleared of any grease buildup as a measure of preventative maintenance. Nick, the technician showed up on time, did a professional job, and left no mess. He assessed the situation and provided options with no hard sales pitch. We opted for the jet wash and camera to ensure the pipe was completely cleaned - which it was when he finished. I would certainly recommend this company to anyone needing pluming service and will use them myself again in the future.
Tom C. | Florissant
We received terrific service. Prompt, friendly, got to the root of the problem.
Christopher R. | Florissant
Roto-Rooter has been very helpful! We have an old home with lots of trees in the yard. They have come out to clear our main line when it backed up and now we have them come every so often to keep our lines clean. Steven Brough was the last service technician to come out and he was very kind and cleaned up after he was done, which not too many technicians have done in the past. I definitely recommend Roto-Rooter!
Amanda N. | Florissant
Sewer Backed up and was cleaned out in no time, Very Nice and Friendly... Thank You Steven
Cecelia M. | Florissant
I am extremely happy with the service I have received from Roto-Rooter. Their service men have always arrived on time and been courteous and efficient. They guarantee their drain clearing for six months, whereas a local company that I have used previously, Edwardsville Plumbing, only guarantees their work for 24 hours!
Peter M.
Roto Rooter saved my Easter!  My sump pump backed up the day before and I called the company that installed it to come out.  They said they would call me when someone was on their way.  3 hours later I called back and they said no one was on call, oops.  Now, it's past 8 at night and I googled Roto-Rooter.  Someone answered the phone right away, and made an appointment for me first thing in the morning on Easter.  Don, the service technician, found the problem in less then 2 minutes.  Don got it drained immediately, and offered to hose it out since it smelled awful.  I couldn't find a hose, so he went out to his truck and got his hose and cleaned the entire thing!  He showed me exactly what the problem was, so I would know what to look for if it happens again.  So grateful that Roto-Rooter was able to come out on a holiday morning.  Needless to say, I deleted the other plumbing company from my phone.  I will only use Roto-Rooter on Washington Avenue from now on!  Jessica StovallBallwin, MO
Jessica S.
Roto-Rooter Service Tech, John came to home in St. Charles, MO. He was very professional and courteous. The drain was cleared and the problem resolved very quickly. Overall I was more than pleased with the entire service call. I have used Roto Rooter for years and this is exactly why I continue to use only Roto Rooter.Friendly and fast service all in one!
Kathy H.
I needed a sales call today as my shower tub was collecting water. Roto-Rooter was able to send someone within 2 hours which I consider very accommodating. The service technician was very friendly and determined the problem right away. When he figured it out, I was pleasantly surprised as I thought i had a bigger problem. He was very professional and I will be recommending Roto-Rooter to anyone that asks. Again, the service technician made the entire experience a positive. Note to management: This technician deserves a raise!!!!!!
Christine S.
Called and within 2 hours a drain expert (Bryan) was on site. Did outstanding job!
Steve M.
I could not have been more pleased with the attention that Jason Brooks gave to my home and the situation with my drain. He is indeed a fine young man and I would recommend him to anyone needing his services. He was very kind and understanding; considering that he was dealing with an 80 year old person who was concerned about the situation facing her. He was most helpful. He upholds the reputation of Roto Rooter to the utmost.
Louise B.
Roto-Rooters Plumbers 10/1/10.Outstanding service in installation of our dishwasher. On time and very efficient. Howard Ploesser is a Roto Super Star.
Rush M.
5 StarsRoto Rooter PlumbersDate of service: 22 September 2010Called and within an hour the Techancian. He ran a cableto free-up the line, examine the line by video to be sure problem was resolved. An excellant job done within an hours time. The technician was friendly, and helpful.
Roto Rooter PlumbersDate of service 9/17/105 stars ratingPlumber arrived within the hour to fix our garbage disposal. He was friendly and efficient and very helpful. Was done quickly and cleaned up any water or spills which were minimal. He explained do's and don't.s about food we should or should not be put down it. I did purchase the drain cleaner and will use it once a month. It is nicely scented and not harmful to the environment. An all natural product. We were once again very happy with Roto Rooter!
Excellant polite service and even offered the Senior Citizens discount without me having to ask. Gave a number of good tips for maintaining the drains.
Roto-Rooter Service 9/9/10I had a severly stopped up kitchen sink that I could not get to drain. I called Roto- Rooter and everyone was so friendly to me! From the woman that took my information, to the person who called and told me they would be at my house within a half hour ,to the service guy that came to my door and repaired my sink. Everyone was very kind and accomodating to my needs and the best part was that they gave me an option for my two hour window instead of telling me they would be here at a time that worked for them. They were able to come fix me and I was still able to get to my meeting for work. A WIN WIN! Thanks Roto- Rooter!˜Happy as a clam!
Tim not only did a great job (opened my drain right up) he was very courteous and knowledgeable. He gave us helpful info on handling future problems, told me where I could find a replacement knob for my wonderful old kenmore washing machine and info on the county lateral sewer program that we might benefit from and with having an outside cleanout installed. Thanks
Roberta B. | Florissant
The young man was on time and very cordial, knew what he was doing and did a great job
Reuben T. | Florissant
I can not remember the persons name who came to fix my problem but he was very professional and pleasant. He explained everything that he was going to do and answered all my questions. He kept everything clean while he did the job and always kept me informed of what he was doing. I was very pleased with his service. Will tell others to call Roto - Rooter.
Robin D. | Florissant
On time and courteous. No complaints, will use again in the future.
Jeff O. | Florissant
The young man who was sent to address our problem was very courteous and professional. He did a thorough job in solving the problem.
Ruth R. | Florissant
Service person was very aware and concerned on fixing the problem correctly. Tried several methods to get our sink unstopped and would not stop working until he found the solution, checked for any leaks and we were pleased with having an unclogged sink. This happened on a Sunday morning, when I thought getting a plumber would be next to impossible and guest arriving that afternoon. I called Roto-Rooter first thing in the morning and they had service to us the next available appointment. Problem was resolved before guest arrived. Thank you Roto-Rooter
Reginald H. | Florissant
Fast, knowledgeable and friendly service.
Donna D. | Florissant
The young man was very professional and made sure our pipes were cleared and that the issue was taken care of before he left.
Jonny Ann D. | Florissant
We had a clogged garbage disposal. Matt Robb answered our call and fixed it right away. He was very professional and exceptionally nice. It was outstanding service.
Daryl S. | Florissant
Great service, they were able to use payment over phone so I didnt have to leave work, and got it fixed same day.
Lawrence M. | Florissant
Called and had someone in my home within 90 minutes. Cleared my clogged lines quickly. Very satisfied with the service I received.
Barbara B. | Florissant
Matt does excellent work. He replaced both of our toilets in less than 2 1/2 hours, which included transit time going to the warehouse to pick up the 2 new toilets, which he didn't expect to have to replace when he came to look at our problems. He did an excellent job on clean up too. I would recommend Matt anytime.
SCOTT P. | Florissant
I called to reorder the Pipe Shield. They delivered it within 1 hour. Antoine was professional and friendly. I asked him a plumbing question, and he was very helpful with the issue. We've used the Pipe Shield for 1 1/2 years, and it works very well.
Maryann R. | Florissant
Excellent. The technician (Joel Reynolds) was very polite, capable, and professional......... everything anyone could hope for from someone working in their home. I recommend him, and Roto-Rooter, very highly and will continue using their services in the future whenever needed.
Lyle M. | Florissant
The plumber technician was was efficient and informative,his work was was neat and clean.He gave me the estimate and stayed in within the proposed quoted fee.Work was done promptly and friendly, I was a satisfied customer. Thomas C
Thomas C. | Florissant
Our technician was polite, kind and very helpful. He was one of the best service technicians we have had in a long time. Kudo's to him, and please share our thanks with him for his courtesy.
Sharon M. | Florissant
On time, professional, and courteous. Diagnosed the problem immediately and accurately. Seemed to care about the quality of service he was giving me.
Sharon M. | Florissant
I woke up to water leaking in the basement. Called Roto Rooter, they took my information, dispatched Keith called to let me know that he was on the way. Took care of the problem. Paul showed up to assist in the assessment of the water, and appropriate measures to take. Two techs showed up and the recovery started. Thanks!
Tim H. | Florissant
I had a problem with water coming from the sewer...Thad checked out the situation - said what needed to be done....and completed the job....problem was corrected and I haven't had any problems since....I will certainly call your company when I need other types of plumbing services.....
fern m. | Florissant
technician was a very nice person
Andrew T. | Florissant
Antoine arrived promptly with a wonderful smile on his face. He was professional and a great representative for your company and quickly set our minds at ease. He assessed the plumbing problem and went right to work. He resolved our problem quickly and was a very pleasant person to have in our home. If I should be in need of Roto-Rooter in the future I will be sure to request Antoine be the gentleman sent to help us.
Vicki B. | Florissant
Our immediate trouble was corrected. We have learned of additional work that needs to be done. We are searching for answers to some questions befor we decide on our options. Thank you so much for your fast and quick solution to our situation.
Bonnie F. | Florissant
Excellent fast service.....thank you so much for being open on Saturday.....unable to use kitchen sink until you arrived. Excellent and very courteous service repairmen. Would highly recommend your company
Bonnie F. | Florissant
Excellent timely service. Friendly and competent service person.
Patricia H. | Florissant
Very professional and friendly. Knowledgeable and quick service.
Deborah B. | Florissant
I was very happy with the prompt, courteous, and professional service and that the drain clog in the garbage disposal and sink was fixed completely.
Tracy C. | Florissant
I had plumbing issue on Sunday afternoon and called Roto-Rooter. They sent out a technician fairly promptly and the issue was resolved quickly and to my satisfaction. The technician was courteous and efficient.
Anita C. | Florissant
We have used Roto-Rooter a few times in the 39 years we have been in our house. In 2014 and 2016 the company inadvertently "dropped the ball", but resolved the dilemma to my complete satisfaction. On the last job licensed plumber Sergy, was very calm and patient, professional and through in his explanation of the problem, and sincerely apologetic with a kind, personal gesture of flowers for an error made on his part. Representatives Brenda, Chad, Amber, and Mike also listened patiently and were very accommodating and pleasant when I made the original appointment, called at midnight and 1:00 a.m. about the new problem, and acceptance of the resolution. Having serious health issues, I did not need the additional stress and Sergy must have sensed this because I did not disclose this information to him. About three weeks ago my sister used Roto Rooter and she too was completely satisfied. I will continue to call Roto Rooter for my plumbing needs in the future. I certainly appreciated Sergy's empathy to my plight and hope the disclosure of his gift will not cause any problem for him. Thank you
Jeannette B. | Florissant
Antoine was excellent...he explained everything to me, and did exactly what needed to be done. Cleaned out the lines and left the work area as clean (or cleaner) as when he started. He was here within the time frame given. I would recommend Roto-Rooter to anyone. Thanks for a job well done.
Janet G. | Florissant
I was able to get, from dispatch to the tech who performed the work, a constant and clear line of communication. Everyone was courteous and polite despite being completely swamped all day long. I highly recommend Roto-Rooter for all jobs big or small. Very professional staff that helped us with our drain issue even at 9:30pm, the night before Easter.
Jason P. | Florissant
All of the people from the scheduler to the plumber to the helpers were friendly and polite. The job got done quickly and professionally.
Heather F. | Florissant
Great experience. Prompt, professional service. Problem fixed in no time.
Steven T. | Florissant
Great experience. Prompt, professional service. Problem fixed in no time.
Steven T. | Florissant
Marion was 100% professional! He explained the cause of the problem. Then, he was quick and professional with correcting the situation. Also, he explained things to be aware of due to the location of a tree in the front yard.
Joan C. | Florissant
Steve Brough was a very knowledgeable and polite service tech. He could answer any that I asked of him. I would highly recommend his service. He was one of the best service people, I have ever had contact with.
Gregory K. | Florissant
I have been completely satisfied with the service I have received so far.
Tim W. | Florissant
I like how they have talked me thru every step.
Tim W. | Florissant
Matt was great. He explained what needed to be done and gave us our options. He performed in a courteous and professional manner. When the job was completed he left the area clean. Thanks again for fixing our problem. I would definitely recommend Matt to anyone requiring a plumbing problem
Patricia M. | Florissant
First class drain opening service. Very professional and friendly.
John B. | Florissant
The Roto-Rooter tech that came to our house was awesome. I was so impressed that he was so neat. I thought I would have a mess and I did not. Please, please, if I need to call again, please send this tech back to our house. Happy New Year!!!!!
Sandra R. | Florissant
First time we had to use them. They were a lifesaver, especially on Christmas eve after midnight. After the initial call, Steven B, the technician arrived within 30 minutes, he assessed the situation and got right to work. He was very courteous, efficient and did an excellent job. First impressions are always the last impression. Steven B was a good representation. We would definitely recommend this company.
rodney b. | Florissant
As has been the case every time I have used your services, my plumber was prompt, professional, friendly, and understanding. He was dedicated to getting through my stubborn main line blockage and was great at explaining the next steps that needed to be taken.
Genevieve P. | Florissant
Steve did a great job--was on time and got the main basement drain fixed within an hour. Highly recommend.
Lawrence M. | Florissant
I truly appreciated the professional; friendly; and expertise service rendered by the service rep (MARCUS); who found the problem, explained details clearly, and performed service needed accordingly. First and Foremost; AFTER placing my "UREGENT CALL" to your dispatch , I was informed waiting time frame would be within 4/hrs., and I would receive a call to be NOTIFIED when a service rep was in the way and I Thanked the dispatcher for providing me details what to expect. Within 10-15/minutes AFTER ending my call with the dispatcher; I received a call back stating a "service tech was in my area" and would arrive within 30/minutes. I was truly HAPPY and RELIEVED when (MARCUS) arrived so promptly; located the problem; explained details of my problem; then RESOLVED the problem upon my acceptance of service to be rendered. I was overwhelmed considering the fact; I had a party scheduled for next day when I discovered the problem of raw sewage back up on my basement floor which was RESOLVED in a timely manner beforehand; which allowed me to continue with my "party plans" preparation without DELAY. Thanks so much for responding to MY PERSONAL "urgency" as explained; which entailed professional service rendered through your service rep (MARCUS) which gave me FULL CONFIDENCE I was in GOOD HANDS that subsequently eliminated my concerns being a 73/yr., old senior citizen at your mercy. OVERALL.....I would NOT hesitate to refer friends, family, neighbors to Roto-Rooter in time of URGENCY and/or any plumbing needs necessary. Many Thanks FOR COIMING TO MY RESUE when I CALLED for HELP!! Sincerely, LeeAnna Jefferson
LeeAnna J. | Florissant
This is the second time this year Ive had Roto Rooter to my house to unclog two seperate drains. Each of the young men were VERY polite and did a great job. I even requested the first plumber but he was not on duty today. These gentlemen come highly recommended!
Michelle T. | Florissant
Steve did a very good job explaining the problem and fixing it. I would like to request him again for any problem I might have. Thank you for your services.
anthony A. | Florissant
I was hesitant to schedule on line but it was a fantastic experience. The confirmation e-mail arrived quickly. Promptly at 8:00 I received a very polite and efficient phone call letting me know that my technician Ken would arrive within 30-45 minutes and he did. Ken was efficient, courteous, and knowledgeable, He worked quickly and efficiently to get my heavily clogged pipes open and draining. He explained the problem and offered the suggestion to use Roto rooter's Pipe Defense. I was really impressed with this technician. He is a credit to your fine establishment. Thanks also for the $40 off coupon. Being retired, every penny counts. In closing, let me thank you again for your spirit of excellence which is so rate in companies these days. Believe me, I will recommend Roto Rooter to anyone looking for some one honest and affordable. Have a blessed day. Barbara Balderas
Barbara B. | Florissant
THE TECH did a wonderful job was able to fix my Kitchen sink and i will call u guys again if be Thanks Sarah Asaro
Sarah A. | Florissant
THE TECH did a wonderful job was able to fix my Kitchen sink and i will call u guys again if be Thanks Sarah Asaro
Sarah A. | Florissant
It was after 8 p.m. on a Sunday and the back up form the drain in my basement was horrendous. I called Roto-Rooter and within an hour everything was cleared up. The culprit...tree roots. I am thankful that you have 24-hour service. The technician was very courteous and explained exactly what the problem was and what he was going to do to resolve it and set about doing it. Thank you so much.
Barbara B. | Florissant
It was after 8 p.m. on a Sunday and the back up form the drain in my basement was horrendous. I called Roto-Rooter and within an hour everything was cleared up. The culprit...tree roots. I am thankful that you have 24-hour service. The technician was very courteous and explained exactly what the problem was and what he was going to do to resolve it and set about doing it. Thank you so much.
Barbara B. | Florissant
I was very pleased with the service and care of my home by the service technician. We would not hesitate in calling on them again.
Floyd G. | Florissant
The guy who came was on time and very efficient
James C. | Valley Park
The telephone contact was very efficient & friendly. We were amazed at how quickly the techs got out to the house to fix the problem on a Saturday evening! Not only did they fix the problem but they offered a solution to prevent a repeat down the road.
Katie Dean B. | Manchester
Ariel was great! Very fast and friendly.
Christoph h. | st. charles
I have called Roto-Rooter for all of my Plumbing Emergencies as well as small faucet installations and they were extremely helpful....I will continue to call on them every time I have any plumbing problems. I also like the fact that you do offer an on-line coupon to help make your service affordable for senior citizens.
Calvin M. | St Louis
Every time I call for service I have been treated very well. I keep your number handy because I know I can count on you. The service I need is extremely important to the community because it unclogs a portion of our street, which could become dangerous if untreated. Thanks
Tony d. | st louis
Very good, courteous service.
Brenda S. | Florissant
Thank you Roto Rooter! I had the best service from my Service technician Patrick. He was able to fix my drain clog and also gave me some great advice to keep my drains clear so I don't have this problem again. I also bought the pipe shield preventive maintenance treatment. I had no idea such a product even existed. Again thank you to Patrick for being such a help and being so nice.
Kim M. | High Ridge
Gary Grzyb attended to my needs by using the camera approach to diagnose my problem. He and his associate were very kind and understanding. I was very pleased with their service.
Louise B. | Bridgeton
Kevin was on-time, listened to me explain the problem, and fully explained his solution and the cost. Kevin very efficiently performed the work an with-in 20 mins I had water running freely through my clogged gutter drain pipes. He saved me from having to dig up the drain pipes and replace them. My back really appreciated that.
Michael K. | St Louis
The service technician did let us know that he was running behind schedule which was appreciated. He also completed the job in a timely manner.
Anita j. | florissant
The process was quick and easy-and it works!
Dan N. | St. Louis
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