Durham, NC Rate location (55 Reviews) Call Now 919-598-0255

Roto-Rooter Durham, NC: Customer Reviews & Testimonials

When you need experienced plumbers in Durham, NC, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Durham, NC

I'm very pleased with their professionalism and commitment to providing quality services. I would recommend them to my family and friends. Great guys!
Jo I. | Durham
Plumber solved our problem. Knowledgeable and good manners.
Conber C. | Durham
Love the immediate service! They said someone could be there in two hours and it was less than that. Another plumber I had called was going to have me pay extra to narrow it down to a three hour window....and then they didn't show up! Roto-Rooter to the rescue!
Diane H. | Durham
Technician arrived sooner than expected and was very quick and efficient. He was very respectful and I felt confident in his work. He seemed very professional and knowledgeable. Was very pleased.
Diane H. | Durham
Our upstairs shower/tub was not draining so I called my friends at Rotor Rooter. John Armor has been here most often and I always present him with a challenge because our home is 50 yrs. old. He worked on it on 4/15/16 and worked very hard to clear the clog. He was using all his magic powers but the job required a more extensive repair. I love to see him trying to put the puzzle together... he's such a joy. John and Pete arrived early and started the big job. John kept me updated me all throughout the job. The bathroom tub/shower works great. I was very surprised I got the senior citizen discount. LOL I have John's # so I can just pick up the phone and he is always available to chat about any questions I need answered. Rotor Rooter is lucky to have such loyal and hard working gentlemen. Thank you so much.
Kathy J. | Durham
Plumber arrived very quickly. There was quick, clean service. Made helpful recommendation. Very pleased with service.
Teresa W. | Durham
Called on a Saturday morning at 9:15, and Roto Rooter had a technician at my house by 12:30 that day. The technician was Wilbert Gilmore from Raleigh, NC; he was efficient, informative, and quick. Fixed the problem very carefully, explaining as we went. Very satisfied customer here!
A.G. C. | Durham
David 2019 was very polite, patient, and thorough. He took the time to clearly explain the steps of the job and update me as he worked. I highly recommend him.
April C. | Durham
The technicians were prompt, professional & courteous. John explained the plumbing problems to me and told me what my options were. They completed the job in a timely manner and were respectful of my house and my crawl space. I highly recommend them.
Pat C. | Durham
Great attention to detail. Excellent customer service. Very good job.
Tim D. | Durham
Prompt and courteous.
Joyce V. | Durham
I enjoyed the professionalism by mark and jack.They came diagnosed the problem repaired and tested my water pressure.
Ricardo L. | Durham
I really enjoyed the professionalism of mark and jack diagnosed repaired and tested the water pressures upon finishing the job.The complete job performance of these technicians is why I have trusted rotorooter through the years for my plumbing needs.
Ricardo L. | Durham
Service was very prompt. Serviceman was very thorough, helpful and went above to explain some critical things to me. Very appreciated.
Rachael P. | Durham
The workers were considerate ,thorough and patience. They took the time to explain any question that was asked.
Inez F. | Durham
I am very please with the plumbing job Jack Fried did at my home. When Jack Fried arrived at my home immediately introduced himself. Them, I started to explain the five tasks I wanted him to look into it. He explained the Roto-Rooter procedure then began to write down the tasks needed to be completed and at the same time explaining and answering my questions. Jack Fried new the answers to all my questions and explained them to me. Jack Fried is an excellent asset to your organization. And if in the future I am in need of Roto-Rooter services I will ask for Jack Fried.
Maria R. | Durham
I like that I was called to let me know the technician is on his way. Service was excellent.
Brenda H. | Durham
Very well done & very professional
Marty C. | Durham
The technician was awesome! Fixed the issue! I'll continue to use Roto-Rooter!
Sandra B. | Durham
Gean Gay was very nice and professional. Very pleased with his service.
Lucille C. | Durham
Technician was on time and very friendly and got me up and running quickly. He also didn't leave until I was confident the problem was fixed.
Susan B. | Durham
Desmond did a great job. He was very professional, explained everything very carefully, and fixed the drainage problem . I was very impressed with him, and roto rooter.
Jeff s. | Durham
The technician arrived within the timeframe that I had been given.. He inspected the work that was to be completed and gave me an estimate, and then he got busy. Great job!
Delores K. | Durham
Junior did a great job. Very professional! Explained everything very well. Cleaned up everything nicely. Will definitely use Roto Rooter again.
Robin W. | Durham
The Plumber, Mark Hadlock, was really good and quite professional. He covered his shoes and came right on in and found the problem right away. He was nice, friendly, kind and pleasant as well as a good communicator. He even stayed a few minutes longer to make sure everything was running properly. He left only after he was sure all was working well...DRY!...to my relief. I was definitely pleased with the whole experience with him, so, I would most certainly recommend Roto-Rooter.
Evelyn C. | Durham
I had a sink installed and was very well pleased with the installation. As long as Junior is available, I will always request his service. He is a very pleasant young man and does very neat and professional work. Junior is an access to Roto-Rooter.
Teresa R. | Durham
I called rotorooter Monday 2/1/16 at 8am and a tech Desmond Green arrived at my house within an hour, I was very impressed. Desmond was polite and knowledgable. He located the problem quickly, problem solved. Thanks Desmond!! Much Respect
Tyrone P. | Durham
Your service technician "Kevin" (1718) was beyond wonderful. He was thoughtful, considerate and understanding to talk too. He arrived early, and was finished in a timely manner. Our toilet is better then before. Please give Kevin a good hats off. I will be using Roto-Rooter for my future plumbing needs.
Joanne P. | Durham
Communication from the Roto-Rooter office was outstanding. I received at least 3 phone calls letting me know when to expect the technician. The technician arrived per the phone calls, surveyed the situation and began work. I am very pleased with the professional plumbing work done in my kitchen.
Alice R. | Durham
I needed a sink removed asap because I was having new floors put in the restroom. The plumber was very professional and friendly. He was able to remove the sink quickly. He also gave us some very helpful information regarding the installation of the sink. The builders of this home did not probably install the pedestal sink with brackets, which caused me my problem. On a scale of 1 to 10, I rate John's professionalism a 10. #3956.
Teresa R. | Durham
2 of my toilets made this loud annoying noise after every flush. I called Roto Rooter on a holiday to schedule an appointment and they were able to send someone out right away. The master plumber # 32442, Junior Saunders was very professional and so helpful. He showed me why I was having my problem and fixed the problem expeditiously. He also pointed out some other things that were going on with my toilet. I will most definitely be calling him back for future plumbing needs. I was most definitely satisfied with my service on today. On a scale of 1 to 10, I rate him a 10.
Teresa R. | Durham
We had set up an appointment for a 2PM service call but we're contacted early and asked if a technician cold come out early and that worked well for use. Desmond came to our house and he was very polite and professional. He used shoe covers to protect our house and he was able to fix our problem in about 15 min. Every thing went fine and I will call Roto-Rooter next time we have a problem. Eric U. Durham NC
Eric U. | Durham
they were polite and did a good job.
billy l. | Durham
Luke came, did the job professionally, and was gone. We never had anyone so thorough and expeditious clean the line to the street. He is platinum!
Stanley F. | Durham
Desmond Green rocks. He was on time, very courteous, he explained what he was doing and answered any questions I asked. I keep his card and know I can depend on him with his wonderful smile and personality. He certainly is an asset to the company.
Kathryn J. | Durham
We have been pleased with Roto-Rooter for years. John is our service man and he does an outstanding job each visit. He is very pleasant and describes the problem fully with advice. He is to be highly commended.
Jim A. | Durham
My technician was very knowledgeable and patiently explained what he was doing. His cable broke on a previous job and he did not arrive in the specified timeframe; however, the company gave me a generous discount on the services performed.
Alice C. | Durham
Fantastic service! Technician's arrived well within the time frame promised. They were very helpful in explaining what was going on, and friendly too! I would definitely recommend them to others and would call them again if I ever had any problems.
David R. | Durham
Only prob was that first tech sent didn't know how to repair the prob. I had to wait an extra day for the right tech, William, who was outstanding!!
David N. | Morrisville
Pansy D. | Chapel Hill
Pansy D. | Chapel Hill
Steve is an outstanding employee. You are no better than the people who work for you and he represents you well
Kerr L. | Raleigh
As always, Roto Rooter answered my request for service promptly. Luke, the plumber who came to my home, immediately diagnosed the problem and fixed it for me. I was extremely pleased with the service and the repair.
Margie S. | Durham
Desmond is great! He was very professional and thorough in getting the job done
Erin R. | Durham
I wanted to let you know how pleased I was with my technician, David Guin. He not only came out late at night after I got off work so I could leave for my vacation the next day, but he worked until 8 replacing my hot water heater after I got back from the beach. He was friendly and knowledgable, and made sure I had all the information I needed regarding my choices for replacement. I was really impressed with him, and wanted to make sure everyone there knows what great service he provided.
Michael A. | Durham
I just couldn't get past the up-selling and wanting to do more. I could barely afford the job he did. I would love to do all the things that need doing but when you're just barely making it, all this "extra" help is upsetting.
Joann I. | Durham
Roto-Rooter Plumber John Armour arrived on time, and completed all the requested work in an efficient manner. He was pleasant and professional. He explained everything he was going to do and provided an estimate before starting the work. Because he was able to complete the work in less than the "book" time, he was able to deduct a significant amount from the total due. We will call Roto-Rooter again in the future, and if John Armour is available we will be happy to see him. If not, then we would hope to have our service done by some one as professional as John.
David C. | Chapel Hill
Francine & Ed p. | clayton
Roto-Rooter Plumber John Armour arrived on time, and completed all the requested work in an efficient manner. He was pleasant and professional. He explained everything he was going to do and provided an estimate before starting the work. Because he was able to complete the work in less than the "book" time, he was able to deduct a significant amount from the total due. We will call Roto-Rooter again in the future, and if John Armour is available we will be happy to see him. If not, then we would hope to have our service done by some one as professional as John.
David C. | Chapel Hill
I was ensured that the tech would arrive around 7:00, unfortunately another job delayed him. I received a complimentary call every hour until he arrived. I truly appreciate that. Thank you, looks like I will be needing some serious work done to the pipes, not because of something I did, but because of someone else short comings.. I think the ball fell somewhere else now I have the problem. Only income in this house is mines. I know God will make a way somehow. This problems has to be fixed if I am going to keep this property. Been here 27 years. I am so thankful. Merry Christmas and my prayer for you and yours a very prosper New Year to you all.
Priscilla H. | Wake Forest
Carol, whom I first spoke to, was friendly and professional and explained everything to me. I was surprised and happy that someone would be able to go to the address within a couple of hours. David was my technician and he got there before the estimated time and finished the job quickly. I was able to give him my credit card number for payment as I am out- of-state. The fact that he was finished so soon really eased my mind because I thought I was going to have to carry my cell phone to an appointment where it would have been very inconvenient. He called back before I left home.
Martha H. | Durham
Wayne Newsome arrived and stayed all day until the job was DONE! He helped me handle the landlord who was giving me problems when I was trying to get it approved for repair. Then, when my dog ran out the front door into the street, he went and got him too. Lastly, he was clean and tidy. Even told me to use antibacterial cleaning supplies after he was done because of the work that had been performed. I couldn't have asked for a better plumber! Great guy :)
Julie D. | Raleigh
I am very happy with your work. Done fast and on time. Thank you
Sueli T. | Durham
Jack Fried explained what was wrong with the toilet and fixed without any problem. he was polite and nice with us. it didn't take long at all. carol
Carol m. | Raleigh
Jack Fried came to our house and worked very hard to solve our problem. He was very nice and professional.
Angie M. | Durham
Durham, NC

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