Cheektowaga, NY Rate location (54 Reviews) Call Now 716-683-4190

Roto-Rooter Cheektowaga, NY: Customer Reviews & Testimonials

When you need experienced plumbers in Cheektowaga, NY, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Cheektowaga, NY

I was given a call to let me know my technician was on the way, he arrived within the 2 hour window I was given. Roto-rooter plumber did a great job unclogging my downspout drain in a timely fashion and explaining to me what was going on, all the possible reasons my drain was clogged and how to prevent it in the future. I highly recommend them
Joshua M.
Had a Slow running main drain. Roto-Rooter came out as scheduled and all went like clockwork. The tech said everything he would do ahead of time, was courteous, and professional. I have used Roto-Rooter in the past and would use them again in the future.
Paul G.
Well, it's never great to have a water tank fail, but service by Roto-Rooter was fast, professional, and efficient. Bob, who replaced the tank, had great customer service, answered my questions thoroughly, and had the hot water flowing in a short amount of time. I'm a little lighter in the wallet, but a very satisfied homeowner.
Sharon M.
Had a 2nd story last drain clogged along with all old cast pipes. Called Rotorooter and set up an appointment. I was hesitate because i and a very hands on person. But Rotorooter called me Ahead of time to let me know the tech was on his way. and Technician #1746 Bob came to my home. He was polite, informative and very patient seeing that i have a 6 month old puppy that wouldn't leave him alone. He came in informed me of his plan of attack and all the warnings that came long with old cast pipes. He ended up being able to snake the drain with ease after my attempt at snaking and drano. as i said Im a very do it my self kind of person so i usually don't like to call in someone to do something for me. But if i had another issue i would have no problems call rotorooter again. Especially if they have other technicians like Bob..
Anthony G.
I called Roto Rooter to get an estimate on a plumbing job which involved a new drainage pipe for under a new kitchen sink. Bob, our tech, was very professional and did the job very well, once we decided to hire them. The cost was about par for a plumbing job, so no complaint there. I would recommend them to friends and family.
James A.
I wouldn't call anyone else with a plumbing problem. Roto-Rooter is very friendly and accommodating when you call they were able to give me an appointment for the day and time I requested and even called to give me updates regarding when the technician would be arriving. When Ray F arrived he was very friendly and upfront. He explained everything as he was working and even called someone else in with a camera to help him further assess the problem (at no extra charge). Also when they were done they did a great job of cleaning up the mess in the basement. They also gave me a guarantee on their work so I can call them for a follow up if needed! -Sarah, Amherst, NY
Sarah P.
My sump pump was making awful noises. We called Roto-Rooter at 7pm on a Saturday night. By 7:30, dispatch was calling to let us know the plumber was on his way. By 8, he was here. By 8:30, he had diagnosed the problem and replaced our 12 year-old sump unit with a new one. The service was exceptional and I would highly recommend this service.
Alan B.
This was my second call to Rotor Rooter in a few months. The first time was to replace my sump pump. They were so nice on the phone, and the plumber came right away.
Barbara C.
This was my second call to Rotor Rooter in a few months. The first time was to replace my sump pump. They were so nice on the phone, and the plumber came right away. I was so impressed with the services, I called them today when my toilet stopped working.  Its a Saturday, and I full expected to wait until Monday for service; but I was told someone would be out in 2 hours!  The plumber Gary was great, nice, helpful and efficient.  I used to use a guy who house repairs as a side job, but he was very unreliable.  It may cost more to use Roto Rooter, but it's worth it.
Barbara C.
I had a problem with a backed up sewer drain. Roto - Rooter staff came out to my residence and assisted my wife while I was at work. They were very professional. The technician cleared what he thought was plugged up and left. However, on the next day, the same drain backed up. The technician again came out to assist my wife while I was at work. This was a stressful event for my family as my wife had to call into work and I could not come home to help. Again the technician was very professional and cleared what he thought was the problem. He helped take the stress off of the situation. He honored the guarantee so their was no charge. That made me feel very good about the company that I was dealing with. On the third day the drained backed up again. It was on a Sunday and I did not know if Roto Rooter had hours on Sunday. I made the call and a technician came out in two hours actually one half hour earlier than expected! This time I was home to observe the technician in action. I observed a professional person who handled himself in a safe manner. We ran a line down the drain and freed up the blockage. After that we ran a camera down a second line and discovered a second blockage (the root cause of the last two days of blockages). We removed the blockage and cleared the line. Once again their was no charge! The take away is this. I had a major problem that caused stress for my family. I contacted Roto-Rooter they solved my problem, which was a tricky problem! They paid me three visits and backed up their guarantee 100%. (no charge). Excellent company to deal with. Courteous, and professional. I would recommend them to family and friends and would use them in the future. The bottom line is the get the job done right!
Excellent service, very friendly, polite and professional. Very quick response time, when other plumbing service appointment was 2 days away. Serviceman tested and explained repair and suggested how to keep well maintained. Will certainly recommend them to anyone.
The representative on the phone was great. He told me when the technician would arrive and was very courteous.  When the technician Chad came, he was very thorough, arrived on time, and solved my problem efficiently. I ended up needing a new sump pump.
Maritza B.
Matthew Gilbert did a great job for me. He is very professional and well mannered. It was a pleasure doing business with him.
Shirley M. | Cheektowaga
Called rotorooter with a backed up sewer line, Tom the service technician was here in less then an hour and had the issue resolved quickly and efficiently. Thank you
Tabitha P. | Cheektowaga
Very professional! Very timely response, which was extremely appreciated! Great service!
Jeffrey R. | Cheektowaga
I don't know if this went through the first time but I wanted to make sure to leave a message of our positive experience with your Tech.Jim McNeill Tech #32 was very polite , helpful, arrived in a very timely manner. He was very patient explaining things to us. And we look forward to doing business with him again. thank you.
james d. | Cheektowaga
We had a wonderful experience with Jim Mcneill Tech #32 . He was very informative and knowledgeable. Also very kind and patient while explaining things to us. We look forward to doing business with this man again . thank you.
james d. | Cheektowaga
Very professional technician cleared our drain quickly and efficiently
Richard B. | Harris Hill
A job well done By Bob,a man that knows his job!
Sandra J. | Harris Hill
20-18667781 Ken, came out and gave us an estimate and was able to come back the next day for the job. He was very thorough, knowledgable and polite. The quote was reasonable and he stayed within the quote. He was very clean and professional and I would highly recommend him and if we need service again I would request him. Thank you, Tim
Tim M. | Harris Hill
Dakoda was a life-saver! Holiday weekend and our basement flooded. I called several plumbers. Roto Rooter had a live person answer the phone, quick response time, and was able to diagnose and fix the problem quickly. Dakoda was professional, courteous and I cannot thank him enough for getting the water out of our basement!
Mary Jo W. | Harris Hill
Mike Marks was my service tech (3471). He did an excellent job! Was professional, on time, and got the job done in a timely manor.
colleen c. | Harris Hill
My compliments to the local Roto-Rooter staff and workmanship. Both the office person taking my call and the Plumber, Scott Brown, were friendly and pleasant to talk to. Scott arrived approximately 2 hours after my call, discussed the problem with me, and did a great job snaking out the slow drain, testing for proper flow rate, and cleaning up after the work was completed.
Ronald P. | Harris Hill
The tech was very courteous, friendly, and knowledgable. Even on s tough job he handled himself very well and got my plumbing issues fixed.
Jay S. | Harris Hill
Our fifth of an acre pond was flooding onto Sheridan Drive (a major local artery) due to clogged drains. Roto Router came in about an hour, calling before they came. Employee, Mark, was pleasant and had both drains reopened properly within about an hour. This morning, the level in the pond has receded by about 5 inches. Hooray! And their work is guaranteed... even better! Nancy Turgeon
Nancy T. | Harris Hill
Today(03/14/2016) we replaced 1st floor bathroom sink and faucet, supply lines and P-trap. Check for leaks was also performed. All was done very professionally and with the utmost dispatch. Installer was excellent! We would highly recommend Roto Rooter and James M. anytime!
Marshall F. | Harris Hill
We had Jimie and he was excellent! He knew exactly what the problem was and how to fix it. He did so very fast and very efficiently! I want him to install a new bathroom sink and faucets with supply lines in our downstairs bathroom, so today after he left we went to Home Depot, where we bought a new sink, faucets with popup and two short supply lines. We will call you tomorrow to set up an appointment to have Jimie do the work. Thanks for everything and for having such a polite and knowledgeable employee!
Marshall F. | Harris Hill
Both gentlemen were very good. They explained in detail the problems. The first one - I think his name was Chad showed us the problem with the pipe lines and explained what not to put in the disposal etc. The second one - Daniel I think- took pictures out side and also explained in detail the problems. Excellent service. Thank you!
Maris B. | Harris Hill
They did great! And came at 9 pm. His ID number is 18601983. Give this guy a raise.
Dong N. | Harris Hill
Daniel , (1781), the service technician was very courteous , informative, and did a wonderful job in 'snaking' out my air vent that was plugged up. I am very pleased with the outcome, job well done... Joe R.
Joseph R. | Harris Hill
We were able to schedule service at our convenience and service technician arrived on time and did a thorough job.
keith g. | Harris Hill
Mike Marks (tech# 3471) came out at 11pm on a Sunday, he cleared out the main sewer line and was finished well within an hour. He was straight forward with the service fee and got right to work. The tech was polite, clean and easy to work with, I would be happy to have him at my house anytime to do needed repairs/work. The work on snaking the sewer line was very quiet and didn't disturb any neighbors late at night. If all techs were like Mike Marks having emergency work done would be a much less painful experience. Thanks guys.
Matthew P. | Harris Hill
excellent response and excellent friendly service from their technician
Pat R. | Harris Hill
Representative was nice, on time, friendly. Did a great job. The only complaint is that I was told that part of what we paid for was to have someone look at the sewer line with a camera and tell us how it looked. I was told that someone would contact me and I have yet to hear from anyone. I will give it a few more days before I call to complain but if that is part of the bill I shouldn't have to complain,it should be done asap.
Darcy L. | Harris Hill
There was a buildup of grease in the sewer line which Roto Rooter cleared out allowing the waste water to flow again. I also purchased a gallon of your product for keeping sewer lines clean and clear. Thank you for being there when we needed you. It's nice to know we can rely on you.
Marshall F. | Harris Hill
Scott Brown came in and did a wonderful job. Very satisfied with his work.
Harvey S. | Elma
Service was easily arranged, My appt was in the 6-8pm time slot. I rec'd a call from the dispatcher at 5;30 and Jim arrived at my home at 6pm. He was nice, neat, fast, and on his way, with the job accomplished by 6:20. What more could I ask for?
Dana j. | Buffalo
Very happy that I called on the service of Roto-Rooter to take care of my parents water break problem.
Peggie C. | West Seneca
Prompt service, courteous technician. Repair completed without mess. Definitely recommend to others.
Dave K. | Hamburg
The technician was very polite and cleaned up after himself. Also showed me what my clog issue was and how to prevent it. Very helpful.
Nicole s. | Depew
Jason the service tech was great. I would use Roto Rooter again.
Joel p. | hamburg
Courteous and knowledgeable technicians did a great job
Michael s. | Lockport
Mike and RJ were awesome!! They are professional, honest, clear in what they needed to do to fix my plumbing problems and how much it would cost. They cleaned up so nicely then showed me all that was done and why. I won't be calling anyone else for my plumbing issues. Thank guys so very much for all your hard work. Wendy
Wendy K. | Cheektowaga
Our drain has backed up many times over the years. We have had it cleaned many times but never did any service clean the dain that was hard to reach. Roto Rooter dove in and the drain works better than when the house was built. Thanks
Joe P. | Buffalo
Had 3 plumbers come out this week, for 3 different issues. All were extremely friendly and helpful. Today we had Bob, who saved us heaps in the long run by getting us a new toilet and putting it in today. This toilet had been giving us years of troubles, never new it was such a simple solution.
Lee p. | Clarence
Wonderful service! I would recommend Roto-Rooter to anyone who needs plumbing work.
Jaimee J. | Buffalo
Came within two hours of my call. Very professional, went above and beyond my expectations.
Vincent A. | Grand Island
Excellent,prompt service tech was very courteous and explained everything.
Thomas l. | Buffalo
I was very happy with the service and how helpful your technicians were regarding my insurance claim and how to do things in the proper order. They took photos of the work and kept me informed during each part of the repair process. And, at the end of the day, they left my home clean. I would recommend them anytime.
Rose v. | williamsville
Everyone was very friendly. They came way before expected and completed the job. Thanks
Brandy k. | angola
The main reason I called RotoRooter is because I am very impressed with the technician Jim. I specifically ask for him for this job because of his past service. He is very friendly, very helpful and does very good work. I trust him and will always try to get him for any future services.
Gino C. | buffalo
RAY F. and Jon S. were excellent; They pinpointed the issue and resolved the problem without added costs or add-ons. They were professional and took extra care to explain what they were doing and the costs involved. I will highly recommend Roto-Rooter to my friends and family
Gemma L. | Buffalo
James 3258 was Excellent
Linda F. | Cheektowaga
I am 100% satisfied with Roto Rooter. The plumber arrived at my house within a half hour of my call. I had several problems that I had been putting off. James corrected them in a professional and timely manner. I highly recommend Roto Rooter.
Joseph R. | Buffalo
Duane Stehlar
3859 Union Road
Cheektowaga, NY 14225

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