Buffalo, NY Rate location (303 Reviews) Call Now 716-648-5082

Roto-Rooter Buffalo, NY: Customer Reviews & Testimonials

When you need experienced plumbers in Buffalo, NY, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Buffalo, NY

Jim M. was great! Very professional, explained the process and his findings, gave suggestions for work needed now (nothing, thankfully!), what to look out for in the future, and possible options depending on if problems arose. Used Angie's list coupon for $40 off of job. Went very well and would definitely call back for any future issues.
Ericka S.
A
Job was done right, on time, quickly. It was a stress free experience with great communication.
Roy G.
A
Bob, technician #1746 showed up on time, as scheduled. Work was completed promptly, in less than 2 hour. Work included two copper line installations, in addition to 3 shut-off valves. Work looks excellent, and clean up was perfect. Fair price for the work.
Brad F.
A
RJ was on-time, friendly and professional. He explained the problem and options to fix the clogged pipe. Even on a rainy Saturday, he was more than willing to take the time and explain what he was doing and ensured that the job was done correctly. Great ambassador of Roto-Rooter, we will be sure to share our very positive experience with others in need of plumbing and drain service. Thanks again RJ!
Mark W.
This project ended up taking the efforts of 3 different people between the plumber and their restoration folks. They were fast, professional, and set up all their equipment to dry us out so that we'd be ready for new drywall. They also called our insurance for us and sent someone out to Lockport on Sunday morning to remove all their equipment before our son's graduation party that day!
Bruce B.
A
called nearly a.m. today 6/26 office answered immediately and knew of my past use. the contact person said a tech would be here before 11a.m. Raymond arrived at 10 -introduced himself indicated up front the cost - checked the area /p[pes/drains involved with sewage back up and determined what was needed. He was polite in asking me to turn water on etc . He was professional and personable in all interactions. He was careful with all the machinery used so as not to create any extra work or damage. Upon leaving he described what the problem was and reiterated possible follow up clean up services. Roto Rooter a super hero He explained follow up services -I asked for your drain product as I had used it in the past. He followed all procedures and processes carefully. S
Georgeann R.
Fine
Deborah M.
A
My technician was Mike Marks. He was very professional and informative. He got the problem taken care of quickly. I would highly recommend this service.
Sean M.
We had a plumbing emergency on a Sunday night. Roto-Rooter responded by sending out a technician by the name of Mike who was great. He snake the main drain and our problem was resolved. I would recommend Roto-Rooter to everyone. Mike was fantastic and a great asset to his company.
Judy K.
We called Roto-Rooter at 4pm Sunday of a holiday weekend. We were so thankful someone was available to handle our call. The plumber arrived within 30 minutes, assessed the problem, told us of their pricing, their 6mos guarantee, the possible hazards he may face and went to work. He did a very thorough job and we were back with a working kitchen sink in less than 30 minutes. Even our toilets are working better! So, thank you Roto-Rooter.
Sara G.
I called Roto-Rooter again because my sump pump, which I had bought from another plumbing firm, quit on me. RR supplied me with one that is far superior, and it made me realize that I really never had a sump pump that was effectively installed before. RR employs some of the best plumbers around.
Elizabeth S.
Service technician was very friendly and knowledgeable. He did a good job explaining the problem, what caused the clog and how to possibly prevent it in the future. Thanks, Tom from Niagara Falls
Thomas
I called Roto-Rooter on a Sunday night and unfortunately no one could come until Monday morning. Max was on time, explained what he was going to do and was able to remove rather large roots from my drain pipes. The camera tech also showed up very quickly to check my drain pipes. Fortunately, there issues were resolved by removing the roots. Great service! Thank you Max and Jimmy
Jenp
Excellent service and friendly people - would highly recommend!
Steve
Had a backup in our wash basin, called Rooto-Rooter at 6PM hoping to get a service call the next day. Was surprised when they said they could have someone there by 8PM that same night. Got a call at about 7PM letting me know their guy was running just a little behind on another job but that he would be there. Had another followup call telling me that their guy was just finishing and on his way. GREAT communication.Their technician Mike (#3471) quickly determined that the lateral from the house to the sewer was plugged and needed to be cleaned. Quick, professional and fixed the problem. Very happy.DanGrand Island-NY
Dan
A clog in the main line prompted the need to call a plumber. Called Roto-Rooter because I had used them in other states previously. Received excellent, professional service every step of the way - from the initial phone call through the resolution of the issue. Jon S. provided exceptional service making an unpleasant situation as quick and painless as possible! I would not hesitate to recommend or use their services again.
Joanne
So of course we had a clogged toilet on Thanksgiving morning.  Of course it's never clogged in the 2+ years we have lived here.  Of COURSE we have more than 20 people coming over today for T-Day festivities!  I plunged and plunged no no avail and then finally gave up.  I checked to see if Lowes would be open (this is 7am at this point) and of course they wouldn't be nor would I know what to buy to fix this.On a lark, I called the local Roto-Rooter phone number and someone at the national call center actually picked up!  They took my info and said someone would be there by 9am.  I thought this was a joke.  I had no hope that anyone would show up and was just resigned to sealing off the main bathroom and praying that almost two dozen people would make do with the small half bath.At 8:30am the doorbell rang.  It was the Roto-Rooter man!  I still thought it was a joke but he was dead serious about being a Roto-Rooter man and managed to auger our toilet and get it back to happy and flushing in no time.  He wore little plastic things on his shoes, was wicked courteous, and left absolutely no mess.  Totally saved the day this T-day and I won't hesitate to call them again.
Brandon V.
Came right out, within an hour or so after calling. Our service technician Tom P (cannot make out his name but think it's Tom P) was friendly and courteous. Unblocked the drain and everything is working again. Thanks!
Jim M. | Buffalo
Clear explanation of problem and possible solution, fast solution, all done cheerfully.
Barbara M. | Buffalo
The crew that did the work were so kind and gentle with my garden -- that was all I cared about. They dug up the plantings in the line of fire and set them aside for replanting afterwards. We knew the work had to be done several years ago and they made me feel much better about it. The only curiosity, which worked in my advantage was, the estimate given on Saturday was reduced by $1400.00 on Monday. I like to think if we had contracted for the bigger dig on Saturday, Roto-Rooter would have corrected the figure on Monday.
Jill W. | Buffalo
I have used Roto Rooter in the past and they have always been and continue to be very helpful and courteous. The tech fixed my problem (clogged drain), answered all my questions and offered advice as to how to keep the drain running clearly in the future. I will definitely call Roto Rooters again.
Alison S. | Buffalo
your rotorooter employee was one of the most courteous & helpful person that i've dealt with in a long time. thanks so much.
robert t. | Buffalo
Always a pleasure to do business with a true profession. Matthew Gilbert (#371) was not only tactful in his presentation, but also highly efficient in completing his assessment and job in a timely manner. I would love to do more business with Mr. Gilbert on any plumbing problem I may have in my home. Sincerely, Rodney A. Collier
Rodney C. | Buffalo
Ken # 2826 was great he came into our and was very nice and professional did what he had to do and at the end he gave me $40.00 discount off the bill that helped me out a lot. Thank you again, Elizabeth Hydrusko
Elizabeth H. | Buffalo
Mike M got to the "Root" of the problem, roots in my sewer line that were making the water back up into my basement. He snaked it from the outside of my house and pulled out the biggest root, I was amazed. Very friendly and was there within an hour!
Laurie K. | Buffalo
Very prompt, courteous and professional service
Susan B. | Buffalo
On Thanksgiving afternoon we called for a service man. Matt #371 came to the rescue. unclogged our plugged pipes (kitchen) he was professional , courteous. when and if necessary would like him to take care of our problems Thank you The Ciesliks 135 Delray ave west Seneca n. y. 14224
Donald C. | Buffalo
Matthew Gilbert came the night before Thanksgiving and was incredibly helpful. He went over and above to help my parents and was on time, professional, and patient.
Joseph W. | Buffalo
Did a great job clearing my pipe to the street. Scott new what he was doing.
John W. | Buffalo
Prompt service,good job,and friendly serviceman.
Robert C. | Buffalo
The representative was timely, and very professional explaining what he was about to do and what I should do after he left. There were no questions left for me upon his departure.
Archie L A. | Buffalo
My service tech was cordial, on time and very efficient. I always rely on Roto-Rooter as I know the job will be done right the first time. I have never been dissatisfied with my bill - always fair. I highly recommend and wound not use any other service.
Jeanne B. | Buffalo
I called roto- rooter to unclog my drain. The plumber Ken, was very professional in performing his work . The response was quick an in no time the problem was solved. He was courteous and cleaned up when the work was done. I highly recommend roto-rooter.
Gerald R. | Buffalo
Pleased with the team who worked on our problem. They were nice to work with.
Carolyn D. | Buffalo
I was very please with the prompt and professional service performed by Albert.
BILL H. | Buffalo
Fast, excellent service. The technician, Tom, was great!!!
Melissa Z. | Buffalo
Matt was waiting as I arrived home from work. Very nice professional young man. Service was completed quickly. Very satisfied with his service
Cheryl C. | Buffalo
Tech was polite, knowlegable, and efficient. Very nice guy
Larry L. | Buffalo
Outstanding service, very informative on how to solve our on going problem. We will continue to use your services in the future. Thank you!
Jeffrey E. | Buffalo
Albert did a good job replacing the pipes in our house. He was very polite and hard-working, and we were comfortable having him in our house.
Timothy M. | Buffalo
My Technician's name was Matt Gilbert #371 he was very good kind and knowledgeable!
TAMARA B. | Buffalo
The technician was very nice and knowledgeable. I plan on using your company in the future. Thank you for your service.
Tamara B. | Buffalo
Excellent Service and Scotty was so helpful too. Keep up the good work!
Al L. | Buffalo
Service was awesome-same day. Very pleased with everything. Plumber was very pleasant. Repairs were done promptly.
Sue S. | Buffalo
Very professional and courteous
Nancy M. | Buffalo
They fixed the kitchen sink draining problem without making any mess all around. It was very clean and professional service.
Sonjoy D. | Buffalo
Everyone who came to my house was prompt, respectful, and gave me very straight forward and honest answers. The jet service of 5/01 was extremely efficient.
David G. | Buffalo
Quick friendly service.
Michele M. | Buffalo
Had a back up in my basement they came right out with in 30 min at 8:00pm .Would tell everyone to use them Service tech: Tom D, great job
Pamela F. | Buffalo
The tech, Ken, was courteous, listened to what I had to say, recognized the problem and repaired it to my satisfaction.
Gary T. | Buffalo
The gentleman sent by Roto-Rooter was excellent. He did a great job and solved our immediate problem. He also arrived about two hours after we called and was very careful about keeping things as clean as possible. If needed we would request to have him service any new problem.
Kathleen H. | Buffalo
Grew work. Literally had a plumber at my house 30 minutes after I called. Amazing.
paul L. | Buffalo
Matt Gilbert #371 is an excellent person who represent your company very well and you need more Service Technician like him. He was clear and honest in his explanation as to the cause of the problem today and then solved it. I will always use your company. Thank You Roto-Rooter!
Paul M. | Buffalo
Prompt, efficient, job well done. Roto Rooter is my go to plumber,
Joseph F. | Buffalo
Service call this evening was done by RJ; arrived promptly to a flooded basement; cleared the main line; and discovered the cause of the back up; offered additional items that could be done to prevent problem again in the future as well as restoration. Would use again.
Bernice T. | Buffalo
Your techs arrived right on time and were very knowledgeable , friendly and courteous. They diagnosed the problem and had our old water heater replaced very quickly. I would call you again although I hope that I won't have to.
Brian B. | Buffalo
Thank you for the quick response.... We had a serviceman at our home within the hour.
Margaret I. | Buffalo
Job was not so easy. Nick was great! Got the job done.
Chris S. | Buffalo
Great service. The worker was friendly and explained everything.
herschel c. | Buffalo
On time, neat and clean, informative.
William G. | Buffalo
Nice service man. Very informative and very conscientious .
Erina G. | Buffalo
Nice service man. Very informative and very conscientious .
Erina G. | Buffalo
Rotor-Rooter came in an hour.Jim McNeil was very professional and helpful.
Karen H. | Buffalo
Did thorough job. Very pleased.
Peter B. | Buffalo
It was Easter morning I had out of town people staying at my home plus 23guests coming for brunch and NO working bathroom!!! Thanks to rotor rooter and there wonderful service Easter Sunday was a hit and no one knew what panic I went through hours earlier.
Sandra S. | Buffalo
Prompt, courteous and knowledgeable!
Mary Jo S. | Buffalo
The first time Roto-Rooter came out the guy did nothing, just sold us a Roto-Rooter drain cleaner that really didn't do anything. This was the second visit and this time the gentleman did a great job unclogging our drain. It works great!!!
Ronald R. | Buffalo
WATER RESTORATION Your restoration technician CHRIS TIMINERI-TWOGUNS This man came into our home and did a wonderful job, he and his crew were very professional and courteous. Bonnie and I would like to thank ROTO-ROOTER and all your staff fore making our mess a home again. Thank you, George & Bonnie
George W L. | Buffalo
First of all, bravo on your hours at no extra charge. I discovered water in my basement on a Saturday eve. and only called Sunday morning to find out hours. Instead I was able to set up an appointment for that day with a verification phone call for the time. Jim came out and wasted no time finding and resolving the problem. I have asthma and was concerned about the smell, mildew and possible damage to the basement. He discussed the water restoration department with me and made the call for me. The next morning that crew (Brian et al) came out. Brian helped me look over my insurance plan again and we put in a call for a claim.The guys who did the work were polite and efficient. I am and plan to be a repeat customer. Nadine Pilato
Nadine P. | Buffalo
technician was very nice and explained everything he was doing. he also was very neat and cleaned up after himself. I would definitely use your company again.
david e. | Buffalo
All work was done quickly and efficiently, and permanent fixes were suggested.
MH k. | Buffalo
Jason #1762 was the best repair person we have ever had at our house,he was informative,clean,very friendly and an all around great plumber.More companies should have people like him,they would be more profitable.We love roto rooter and will always hire them first for our needs.Thank you for your work and sending jason.
Kenneth B. | Buffalo
I needed a replacement sump pump. The plumber showed up within the time frame given and the work done was very good and done in a timely manner. I found out later that my old sump pump had a lifetime warranty so I had to call the serviceman back and ask him to return my old unit. He did so without complaint.
joyce m. | Buffalo
the service was exelent the tecnitian showed respect and expertise and was very nice, thank you for the quick service
elba p. | Buffalo
The technician was very nice, on time, neat and very efficient. I was pleased that he was able to handle my plumbing issue quickly.
Mary H. | Buffalo
Very professional, came right out to my house and fixed a major plumbing problem in a short amount of time
MICHAEL D. | Buffalo
As always I was extremely pleased with Roto Rooter's prompt and efficient service regarding my latest plumbing emergency. Service technician Bob was exceptionally friendly and personable.
Janice M. | Buffalo
good job, paid to much though.
Reider S. | Buffalo
Great service. Cost told to me up front. Polite and friendly.
Mary Ellen C. | Buffalo
great job from Dakota, fast and friendly
renee w. | Buffalo
Our technician Ken # 2826 was fantastic. Polite and professional. And he was able to help fix the drain issue in our basement !
Jamie H. | Buffalo
Scott Brown was a super Tech. He was on time explained what he was going to do and fixed the problem fast, from the time I called to the time he finished was 1 1/2 hours.My original plumber never got back to me so now I will go to Roto-Rooter from now on. I
James m. | Buffalo
came out when told us you would the tech that came out (Mike Marks) was curtious and answered all our questions fixed our clogged sewer trap and line great service
Michael B. | Buffalo
I called Roto-Rooter this Saturday morning thinking I would have to wait until next week to get an appointment. I couldn't believe it...a technician was out to my house within an hour. Matt Gilbert (#371) was the plumber who responded to my call and I can't say enough about the advice he gave and work he performed. I learned he is fairly new with the company and I was very impressed with his knowledge, efficiency and politeness. It was a pleasure doing business with Roto-Rooter and Matt Gilbert. Thank you!!
Kathy B. | Buffalo
We were very pleased with the work and friendliness of Albert Richter.
William H. | Buffalo
Very great service! Our plumber was professional, and efficient. Worth every penny we paid! Would highly recommend!
Timothy M. | Buffalo
I would like to commend the three service men - Ken, Jon , and Dave W for the outstanding service rendered when called to our home for a plumbing issue . All three were professional, courteous, friendly and even laughed at our corny jokes. The first young man, Ken, arrived promptly and explained clearly how he would proceed. When it became evident that the issue was more complex than it originally appeared, he called Jon and the two of them worked diligently together without complaint. They both had the attitude that they really wanted to help.It became necessary to call yet another expert , Dave W . He also came promptly the next morning and very early to accomodate our schedule. We appreciated the personal concern and hard work these technicians performed.They worked well together and Roto-Rooter can be very proud of them .They were very professional and did a superb job !!!! During the whole visit we were treated with respect and dignity. Thank you!
Jeanette B. | Buffalo
The plummer was very knowledgeable fixed the issue as,well as gave suggestions on how to prevent the issue from recurring in the future.
Marca B. | Buffalo
Very friendly and courteous service. Solved problem and recommended future services that might be required.
Brett B. | Buffalo
The service technicians were extremely courteous and knowledgeable. They completed the service in a timely manner and did a very good job.
Cindy C. | Buffalo
Very happy with the service provided!
Brent M. | Buffalo
Representative arrived on time and on schedule. Was very friendly and knowledgeable. Helped us identify the issue and offered a perfect solution. Great job!
Timothy H. | Buffalo
The plumber Tomm Page was professional, friendly and polite. Tomm accessed the situation and explained the process of the job he would be completing. Tomm arrived within the time frame Roto Rooter rep said he would. Once again thank you Roto Rooter for your service as I have used your comapany in the past.
Marnise R. | Buffalo
Prompt professional helpful patient.
sue f. | Buffalo
We had plumbing emergency + Roto Rooter sent Bob to home asap. He did very good job to repair the leaks.
Kate L. | Buffalo
great plumber/tech thorough and knowledgable
james s. | Buffalo
Prompt service . Thank you for your expertise and good work. Price was fair also. Very happy with overall experience .
Kathryn W. | Buffalo
Roto-Rooter staff is always professional, courteous and surprisingly quick for the jobs that have to be done.
Aleida L. | Buffalo
He new what he had to do and was in an out quickly couldn't ask for anymore. Here on time as well 😊. That's why I call them.
Jesse T. | Buffalo
Wonderful experience overall!Jim Ackley was great and was available to answer all of my questions and concerns. Raymond and his son worked very hard to remove the tiles in my basement and sanitize it! Thank you to the entire Rotorooter team!
Kerrie H. | Buffalo
Duane Stehlar
Manager
716-648-5082
Location
Buffalo, NY

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