Buffalo, NY Rate location (405 Reviews) Call Now 716-648-5082

Roto-Rooter Buffalo, NY: Customer Reviews & Testimonials

When you need experienced plumbers in Buffalo, NY, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Buffalo, NY

Jim M. was great! Very professional, explained the process and his findings, gave suggestions for work needed now (nothing, thankfully!), what to look out for in the future, and possible options depending on if problems arose. Used Angie's list coupon for $40 off of job. Went very well and would definitely call back for any future issues.
Ericka S.
Job was done right, on time, quickly. It was a stress free experience with great communication.
Roy G.
Bob, technician #1746 showed up on time, as scheduled. Work was completed promptly, in less than 2 hour. Work included two copper line installations, in addition to 3 shut-off valves. Work looks excellent, and clean up was perfect. Fair price for the work.
Brad F.
This project ended up taking the efforts of 3 different people between the plumber and their restoration folks. They were fast, professional, and set up all their equipment to dry us out so that we'd be ready for new drywall. They also called our insurance for us and sent someone out to Lockport on Sunday morning to remove all their equipment before our son's graduation party that day!
Bruce B.
RJ was on-time, friendly and professional. He explained the problem and options to fix the clogged pipe. Even on a rainy Saturday, he was more than willing to take the time and explain what he was doing and ensured that the job was done correctly. Great ambassador of Roto-Rooter, we will be sure to share our very positive experience with others in need of plumbing and drain service. Thanks again RJ!
Mark W.
called nearly a.m. today 6/26 office answered immediately and knew of my past use. the contact person said a tech would be here before 11a.m. Raymond arrived at 10 -introduced himself indicated up front the cost - checked the area /p[pes/drains involved with sewage back up and determined what was needed. He was polite in asking me to turn water on etc . He was professional and personable in all interactions. He was careful with all the machinery used so as not to create any extra work or damage. Upon leaving he described what the problem was and reiterated possible follow up clean up services. Roto Rooter a super hero He explained follow up services -I asked for your drain product as I had used it in the past. He followed all procedures and processes carefully. S
Georgeann R.
Deborah M.
We had a plumbing emergency on a Sunday night. Roto-Rooter responded by sending out a technician by the name of Mike who was great. He snake the main drain and our problem was resolved. I would recommend Roto-Rooter to everyone. Mike was fantastic and a great asset to his company.
Judy K.
My technician was Mike Marks. He was very professional and informative. He got the problem taken care of quickly. I would highly recommend this service.
Sean M.
We called Roto-Rooter at 4pm Sunday of a holiday weekend. We were so thankful someone was available to handle our call. The plumber arrived within 30 minutes, assessed the problem, told us of their pricing, their 6mos guarantee, the possible hazards he may face and went to work. He did a very thorough job and we were back with a working kitchen sink in less than 30 minutes. Even our toilets are working better! So, thank you Roto-Rooter.
Sara G.
I called Roto-Rooter again because my sump pump, which I had bought from another plumbing firm, quit on me. RR supplied me with one that is far superior, and it made me realize that I really never had a sump pump that was effectively installed before. RR employs some of the best plumbers around.
Elizabeth S.
Service technician was very friendly and knowledgeable. He did a good job explaining the problem, what caused the clog and how to possibly prevent it in the future. Thanks, Tom from Niagara Falls
I called Roto-Rooter on a Sunday night and unfortunately no one could come until Monday morning. Max was on time, explained what he was going to do and was able to remove rather large roots from my drain pipes. The camera tech also showed up very quickly to check my drain pipes. Fortunately, there issues were resolved by removing the roots. Great service! Thank you Max and Jimmy
Excellent service and friendly people - would highly recommend!
Had a backup in our wash basin, called Rooto-Rooter at 6PM hoping to get a service call the next day. Was surprised when they said they could have someone there by 8PM that same night. Got a call at about 7PM letting me know their guy was running just a little behind on another job but that he would be there. Had another followup call telling me that their guy was just finishing and on his way. GREAT communication.Their technician Mike (#3471) quickly determined that the lateral from the house to the sewer was plugged and needed to be cleaned. Quick, professional and fixed the problem. Very happy.DanGrand Island-NY
A clog in the main line prompted the need to call a plumber. Called Roto-Rooter because I had used them in other states previously. Received excellent, professional service every step of the way - from the initial phone call through the resolution of the issue. Jon S. provided exceptional service making an unpleasant situation as quick and painless as possible! I would not hesitate to recommend or use their services again.
So of course we had a clogged toilet on Thanksgiving morning.  Of course it's never clogged in the 2+ years we have lived here.  Of COURSE we have more than 20 people coming over today for T-Day festivities!  I plunged and plunged no no avail and then finally gave up.  I checked to see if Lowes would be open (this is 7am at this point) and of course they wouldn't be nor would I know what to buy to fix this.On a lark, I called the local Roto-Rooter phone number and someone at the national call center actually picked up!  They took my info and said someone would be there by 9am.  I thought this was a joke.  I had no hope that anyone would show up and was just resigned to sealing off the main bathroom and praying that almost two dozen people would make do with the small half bath.At 8:30am the doorbell rang.  It was the Roto-Rooter man!  I still thought it was a joke but he was dead serious about being a Roto-Rooter man and managed to auger our toilet and get it back to happy and flushing in no time.  He wore little plastic things on his shoes, was wicked courteous, and left absolutely no mess.  Totally saved the day this T-day and I won't hesitate to call them again.
Brandon V.
Worker were very professional, got the job done in a timely manner, cleaned up everything before left
Michael B. | Buffalo
They came so quick and got a long-standing drain problem fixed within a half hour. The plumber was courteous and gave me a discount coupon. I love the warranty that come with it in case the problem returns. Very satisfied
Falena H. | Buffalo
Roto rooter service technician Matt #371 cleared our floor drain efficiently. Water was soon flowing. He patiently and expertly answered my many questions. He was very polite and courteous. Would definitely recommend Roto-Rooter.
Marianne H. | Buffalo
Always arrive on time with a confirmation call first. Guaranteed work or they return for free. Great technicians came to my house and explained everything and did not mind me watching.
SHAWN B. | Buffalo
Very quick service, tech did a great job explaining everything Thank you
Bill C. | Buffalo
Service was amazing fast and done before I knew it will deff use again !!!
Eric H. | Buffalo
You did well Very courteous telephone personnel. Very good and capable technician (Jim) Couteous and quick to the task. Thank You
Samuel A. | Buffalo
DAVID B. | Buffalo
Mike Marks was my service technician, he was very kind and knowledgeable. He did an excellent job and explained what was going on every step of the way. He also made sure to have a camera guy come out to make sure everything was free and clear. I am very happy with the service I received and will be calling back if any problems arise in the future.
steve b. | Buffalo
I like the fact that a late problem was not charged overtime. Technician came at specified time. Also no service charge for an estimate. As a landlord I didn't have to be present, tenant could supervise. I paid over the phone with credit card. Very convenient.
ANDREA B. | Buffalo
Response time was excellent within 1hr! I have been in the customer service field for 28 years and I have to say that the Service Tech (Devin) would be someone I would hire!
Wayne S. | Buffalo
Tom gave us excellent service!! Cleaned our sewer line, and even helped us move a few things that blocked his access to the sewer line. Very nice to work with, and would recommend him to friends and family ant time!
Linda H. | Buffalo
The customer service on the phone was excellent and very helpful. The gentleman that repaired my main water line was very nice and efficient. Will definitely call again if I ever need you.
Tanithe B. | Buffalo
Scott was very thorough & honest about the problem. Things seem to be working well now.l
Regna G. | Buffalo
The service was prompt, professional and friendly. Our Service Technician was great and the problem was repaired quickly.
Joel R. | Buffalo
the man who came was very polite and professional. He. told me everything he was doing when I asked and also explained everything. He even showed me the camera and what it looks like in the pipes. That was very cool.
John B. | Buffalo
Prompt service, especially late in evening. We are very pleased,
Aimee E. | Buffalo
On October 2 my basement sewer line was plugged. My dad called Rotorooter and they sent Steven W, he was polite and Respectful and Professional he unplugged the sewer line and gave us Professional advice. We would like to Thank Steven W and Rotorooter for all your help.
Rufus F. | Buffalo
I called roto rooter for an emergency drain clean on Friday, and thought that we were all clear as the water was flowing down the drain as it should. The following night, my tenet contacted me that there was standing water in the tub during a shower. Sunday morning I called Roto Rooter and was told I would have a service person over within one and a half hour. The service man, Scott Brown#851, arrived sooner and got right to the problem drain. He was very professional, made sure to care for my tenants apartment with care and cleanliness. He explained everything he was doing and engaged me in the repair process; which I thought was refreshing for a change. He spoke to me, not down to me and was very reassuring that the problem would be solved. Everything was efficient, fast, and correct; no leaks no more clogs. He even presented me with an opportunity to fill out this survey. ( the first call I didn't have this presented to me) I know that I can ask for Scott Brown #851 specifically if I have any future plumbing issues. My house is very important to me and taking care of my tenants, in a timely, accurate way without inconveniencing them is paramount. That is the kind that Mr. Scott Brown#851 provided to me. In my profession, customer service is my number one goal; I provide the best and I expect the best, and that is what I got. I am completely delighted, and relieved that I can start my Monday with great piece of mind! Thank you very much Scott Brown #851 is an asset to your organization! Sincerely, MaryAnn Fatta
Maryann F. | Buffalo
Matthew Gilbert #371 quickly restored my toilet to working condition. He was prompt, polite, efficient and capable. I am very pleased. Sandy
Sandra O. | Buffalo
Was very pleased with both service (office), and service technician. He immediately found the problem and fixed it. Would not hesitate, to call again for service,, if ever needed. Good job, Thank you,,,,,,,,,,,,,
Patricia H. | Buffalo
Great job ! Your man was on time and went out of his way to to do things I hadn't even thought of. At a time when confidence in home improvement "professionals" is low you guys have renewed my faith that there are still qualified people out there. I had talked to two other plumbers before choosing you to do the work. I have already recommended you to three other people. Thank you. Gregg G..
Gregg G. | Buffalo
RJ was great. He came and got things moving!!
debbie j. | Buffalo
Service was quick, friendly and he explained what happened and got the job done!
Frances P. | Buffalo
Good service....tech very good fast and friendly
Tom B. | Buffalo
Gentleman came before the time frame that the rep on phone gave us and was able to fix our issue within a little over an hour which to me was great work!
Heidi M. | Buffalo
Extremely professional, friendly, efficient staff who installed sump pump and left no mess for us to clean prior to closing the sale of our home.
Therese D. | Buffalo
Scotty did a great job and new exactly what he was doing. Also a pleasure to chat with. Thanks again Scotty!
Bob G. | Buffalo
Our serviceman was professional, fast and answered all of our questions. I would highly recommend.
John K. | Buffalo
Bob Warham was wonderful. He was patient and very educational about the issues at hand. He even cleaned up after himself. I was very happy today.
Erica C. | Buffalo
I called Roto-Rooter to solve the problem of a nasty clog in my kitchen sink drain. They sent out Matt G. 371 to fix the issue and he was not only very knowledgeable and efficient in getting the drain unclogged, he was friendly and most helpful in explaining how to keep the drain flowing in the future. I have had Roto-Rooter in my home on several occasions for plumbing problems and they have always done the jobs well. I highly recommend them.
Mary H. | Buffalo
The plumber was quick and efficient . Also told us about the online coupon.
Michael N. | Buffalo
Ken was excellent cleared the sewer line with the snake Clean and efficient
Margaret C. | Buffalo
Our technician, Matt Gilbert, was extremely helpful. He showed up right on time, listened to exactly what the problem was and was very thorough in fixing it. He also educated me on how to monitor the situation so it doesn't happen again.
Kevin B. | Buffalo
World class service by Tech 3258. He should get a raise.
James M. | Buffalo
Technician Tomm #1075 was an absolute professional who quickly solved my issues and made recommendations for future solutions.
Mike C. | Buffalo
Service was excellent, tech was courteous and I am very pleased with Roto Rooter.
Nancy R. | Buffalo
Quick and efficient work.
mary s. | Buffalo
The technician arrived promptly, and solved the problem directly. Explained what he did and advised us as to the state of our issues. We are now loyal Roto-rooter customers.
Adele G. | Buffalo
Mathew was a class act. He smiled the entire time he was here . Super professional. Explained all the steps he was taking to fix the problem . He was very knowledgeable of his trade and tools. He even made sure my bathroom looked better then it did when he first arrived . He was amazing you guys are lucky to have him . And whoever his boss is they deserve a pat on the back too. Worth every penny even with my coupon:)
Elizabeth W. | Buffalo
Serviceman was very knowledgeable, and was able to answer all questions that I asked him friendly and polite. Able to answer any questions that I asked him resolved the issues in a timely manner
Claudia F. | Buffalo
Jim McNeill very professional would recommend jim to everyone. Thank you
Judith M. | Buffalo
Ore P.was Steve W., He knew what he was doing, and did his work w/ speed .thanks.RM
Rosalie M. | Buffalo
Within the time given to me. Courteous. Very neat, cleaned up after. And explained all the questions that I had.
Kimberly I. | Buffalo
Great service from a very competent employee -- well informed, polite, and efficient. He took our job at short notice and explained everything, providing options and possible outcomes for anything he undertook. No issues, wonderful job.
Jackie D. | Buffalo
great service! Very pleasant repairman.
Susan E. | Buffalo
Fast response, great service, nice technician, thank you.
SHAWN B. | Buffalo
We had a water backup problem in our basement. We contacted Roto Rooter and they sent out a technician in a timely manner. Jason assessed and corrected the problem in a professional and courteous manner...he was very knowledgeable and was a pleasure to deal with.
Todd B. | Buffalo
The services were very timely. The technicians were very nice and explained everything clearly. I would recommend Roto-rooter. For $7500 I think that the inside old water pipe should have been removed instead of left dangling in the basement. I understand that repairing the landscaping is not part of the job but there was a 6-8 foot trench in the front yard and now I have a mound 2 ft high that is the length of the trench. There has to be a better way to replace the dirt in the hole to minimize that mess.
Michelle F. | Buffalo
The service was creative, and strongly satisfied.
jean Bosco . | Buffalo
Great service , sent someone over quickly as well as fixing the problem quickly. Efficient!
Debra K. | Buffalo
Roto-Rooter service was great, I highly recommend them to anyone.
Mark F. | Buffalo
Fast service, at the house in about two hours. Jim was great. Took the time to show me what our issues were and gave us a recommendation to keep our lines clear. Would definitely use again and recommend them.
Rose B. | Buffalo
Great service, excellent technician, fast...
William P. | Buffalo
the seviceman was great and very friendly
mark f. | Buffalo
very fast and efficent
Keith K. | Buffalo
great service :) the technician extremely knowledgeable as to what had to be done to repair the leak in the pipe attached to my hot water tank. The repair was done quickly and he cleaned up any mess that was prior to his repair visit.
dolores o. | Buffalo
Jim service tech 3258, was very helpful and explained everything and advised what should be done to cure my problem
Edwin C. | Buffalo
Its fortunate that when plumping problems pop up (and they usually do at the most inconvenient times) roto-rooter get the job done quickly and efficiently. Appreciate the prompt and knowledgeable service.
Christine F. | Buffalo
Mike the plumber did a great job he let me know everything that he was doing, best drain cleaning job I've had thank you sending someone who cares about the job he's doing great job Mike and Go to Rooter.
Carl Smith S. | Buffalo
RJ our plumber did an awesome job snaking out the roots that are growing into our old sewer line. Took him less then an hour. Very personable and professional young man. Would have that guy working for me if I had a plumbing company! Overall very impressed with the handling of our situation and look forward to using Your company again.
Edwar M. | Buffalo
Matt my plumber was extremely professional but what impressed me the most is how reassuring he was that everything would be ok. Also he took the time to educate us on how to avoid problems like this from happening in the future and how important it is to keep up on our plumbing maintenance. When he left 2 of my neighbors who where there asked for his name and number because they were so impressed with him. I will never call another company to help out with any plumbing issues in the future.
FAWN G. | Buffalo
We were very satisfied with the professional and prompt service that we received.
David W. | Buffalo
The service was fast and complete.. The service man was polite and very informative. I was glad I called Roto-Rooter
Beth M. | Buffalo
Bob was very helpful and kept me posted throughout the process. From the initial estimate to the completion of the project. I would recommend him for any job and plan to schedule him for another job when the time comes. thanks!!
Jeff B. | Buffalo
i gat the quick help
karolyne t. | Buffalo
Arrived in a timely manner, completed job and did a good job at cleanup. Would use again.
maryann l. | Buffalo
Ron was here in an hour after our call. Friendly and fast service. Our kitchen sink was unplugged and running great in a flash. Thanks Roto Rooter!
John M. | Buffalo
I was very please with the prompt and professional service performed by Albert.
BILL H. | Buffalo
Fast, excellent service. The technician, Tom, was great!!!
Melissa Z. | Buffalo
Matt was waiting as I arrived home from work. Very nice professional young man. Service was completed quickly. Very satisfied with his service
Cheryl C. | Buffalo
Steve showed up on time, showed me what he was going to do, and did an excellent job clearing the blockage from our sewer. I would use Roto-Rooter again.
Ray A. | Buffalo
RJ, our plumber did an awesome job, very personable and was very friendly. Would use your company again.
Edwar M. | Buffalo
The plumber was efficient and curtious
Marilynm F. | Buffalo
The young man was efficient and professional He stayed until job done and explained things to my satisfaction I was very pleased with his job and would request him again
Madonna W. | Buffalo
Both guys were very knowlegeable and professional
Gary B. | Buffalo
The tech was polite and answered all my questions. He did an excellent job. I was very pleased with the service.
Norma R. | Buffalo
Great service. Would hire them again if needed.
John E. | Buffalo
The service was very fast and the work was great. The plumber that came out was very nice and professional and fixes what our previous plumber had botched. We were extremely happy with our experience.
Dan K. | Buffalo
Woke up to my sewer backing up on a Saturday morning. Called RotoRooter at 5:30 am and they came at 9:30 and 1/2 an hour later I am all clear. They were prompt, efficient and offered tips on how to prevent this in the future. Tomm P (1075) was great! Love having the 6 month guarantee. Thanks Roto Rooter!
Barbara W. | Buffalo
i called on saturday afternoon to fix a clogged tub which i had been trying to unclog for 2 days. the phone rep took my info and set up an appt for about 7 pm. but then i got a call back saying the plumber was on his way for about 530 which was even better. the plumber daniel showed up and explained the problem and the 3 different solutions, we decided on one and he fixed it in about 15 minutes. he made some extra suggestions how to prevent it so it would stay unclogged for a longer time. he was quite helpful and mannerly and friendly, it was a good experience.
david c. | Buffalo
The workers were great and very nice. Very knowledgeable and answered all questions. I am definitely using roto-rooter again if I have issues.
Scott H. | Buffalo
Tech was very efficient. Was careful to put plastic booties on each time he walked through my house and when he pulled drain-cleaning machine on carpet.
William E. | Buffalo
Duane Stehlar
Buffalo, NY

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