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Roto-Rooter Washington, DC: Customer Reviews & Testimonials

When you need experienced plumbers in Washington, DC, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Washington, DC

Kam (#855) was wonderful. Although the company was unable to find someone to respond the day I called, which was frustrating (but in fairness was the day of an epic rainfall), Kam arrived early the following evening and worked until 11:30 to find and clear an underground gutter drainpipe that had become blocked with tree roots. There were a couple of downspouts involved, and it was not immediately apparent what direction the pipe went underground, but he was cheerful and persistent, and ultimately was able to find, dig up, cut and redirect the pipe. He even reattached the downspout (which we had moved to prevent water from building up against the house) for us. We would use him again in a heartbeat and will ask for him next time.
Linda K.
water goes fast now, no clot. The technician is professional and careful. He did an excellent job. He was also patient for customer's questions.
Pei Z.
I couldn't believe how easy it was to get them out here. I called a competitor first thing this morning after my sump bump burnt out, and was told they'd be out between 2-6 today (they guarantee same day service.) They then called and canceled at 4:30, and with thunderstorms coming tonight, I was worried about getting a flooded basement. I called Roto Rooter at 6, technician (Chuck) was out here by 7:20, and the job was done just after 8. Chuck couldn't have been nicer, and now I can rest easy tonight!
Mike M.
A couple of days ago, a family member inadvertently flushed a disposable heat wrap she was wearing down the toilet, which became stuck and disabled the flushing mechanism immediately. We live in an old house with just one bathroom, so we really needed to get this toilet working again right away. Two plumbing companies were called before Roto-Rooter who claimed to offer 24/7 emergency service, but said they wouldn't be able to send anyone to our house until the next morning. In fact, one of the companies gave us an estimated time of between 8:00 a.m and 1:00 p.m. the next day! What a relief it was when Lisa at Roto-Rooter said she could send a plumber to our house by 10;00 that evening or earlier (it was just after 8:00 p.m. at the time). Roto-Rooter sent a confirmation email right after they were contacted, and called within 30 minutes of the plumber's arrival. The plumber (Van Nghaka) arrived at 9:15 p.m. Van was very kind and professional and took the time to explain what he was going to do along with the cost for each job. He made if clear that he wanted to try the easiest and least expensive options first. When snaking the toilet proved unsuccessful, Van went back to his truck and brought in a big vacuum, which pulled out the offending heat wrap in just a couple of minutes! Van was also kind enough to let my family member know she shouldn't feel bad, telling her that what had happened was an accident. We had no problem paying the $200 for the job; Van and Roto-Rooter saved us from what would have been a very bad evening! Roto-Rooter is definitely a class act who really came through for us when we needed it most. To everyone who works there-please keep offering the 24/7 service -- it is greatly needed and appreciated!
Veronica W.
After failing to get satisfactory service delivery timeframes from several plumbers, I called Roto-Rooter. I could not believe it when the agent said a plumber would be at my house for service within 2 hours. When Nyi arrived, he was extremely polite and took the time to explain everything to me. He completed the task expeditiously and cleaned up everything. I had nothing to do. I appreciated Mr. Nyi's professionalism and customer service orientation. Job well done.
June A.
While plumbing problems are never fun and one of the last things you want to spend money on, Roto-Rooter made the whole ordeal as painless as possible. I scheduled an appointment late on a Saturday evening for a two-hour window the following morning. I received a call in the morning verifying my appointment and providing a more specific time of arrival which proved to be accurate. Van arrived on time, was pleasant and polite, diagnosed the problem and provided an estimate. The work was completed efficiently and the final price was as estimated - no surprises.  Van kindly answered all my questions. Communication was excellent throughout. Very satisfied.
Tn N.
While plumbing problems are never fun and one of the last things you want to spend money on, Roto-Rooter made the whole ordeal as painless as possible. I scheduled an appointment late on a... 
Tn N.
Roto-Rooter came on time. Our plumber David was very thorough. He ran into some difficulties but was determined to fix the problem, which he did in a timely manner. My husband and I was very impressed with his patients and dedication that he showed in getting the job done. David was very customer friendly and kept a smile on his face . We will definitely recommend Roto-Rooter, especially David our plumber, to our friends and family.
Darlene M.
Awesome service by Roto Rooter and by Van Nghaka - clean, professional, prompt, and really great about explaining everything
Aileen K.
The first time we called our bathroom sink was completely stopped up. Roto-Rooter sent a great guy who fixed the drain and was very personable. 5 months later the drain stopped again and I called Roto-Rooter to see if I my warranty was still good, which it was. 30 min after I called Lal came to fix the drain. Owning an old house has given me a lot of experience with plumbers- Lal was extremely knowledgable and went above and beyond his duty by giving me some advice about a related issue. He was really nice, professional and did a great job. Roto-Rooter is a little more expensive then your average plumber, but for good reason. I would definitely call them again. Thanks Lal!
Cameo B.
I woke up Saturday morning (March 14, 2015) to a non-working toilet and immediately called Roto-Rooter. They verbally told me what time the technician would arrive as well as sent a follow-up... 
Jeanette R.
I would like to thank Joe Ogle with Roto Rooter for coming out to Hamilton and helping us with a sewer inspection. We had a awful expierence with a different sewer company. Joe ended up saving us... 
Heather I.
Roto-Rooter is such a great company. I've had two pipes burst in the past two years (brutal) and they have been super responsive and prompt in helping to solve the problem. The customer service reps and technicians are super nice and just a joy to work with (especially in stressful times!). Many thanks to the Roto-Rooter team for their excellent work. I truly appreciate it and you have a customer for life.
Megan C.
Such fast & easy service! I called at 6:30a because we had no hot water and someone was at our home by 9a. Zaw was so professional and trustworthy. We had to get a new water heater. He called Nyi... 
Kim B.
They were there on time and did the job, and I was pleased with the work. It was also helpful to be able to call their nationwide line and have themservice my other home in Florida even though I was out of state. In theFlorida location, a pipehad burst and they took care of that very well.
Brenda W.
Accurately found the problem Called in the right workers and was finished in one day.
Larry N.
Though typically having to call Roto-Rooter is not a really for a great thing, I ended up having a really great service experience.  Van was able to come within what I thought would be short notice as it was not only same day, but within a few hours.  He was polite, timely, thorough, fixed another drain issue that I wasn't aware of, and cleaned up well behind the grime.  I made my appointment online and was initially surprised to find a time slot available within 4 hours close to the end of a business day.  Even though the regular price was more than one ever wants to unexpectedly spend, it comes with the territory of living in a home.  Luckily, I even got a discount on my service.  Problem(s) fixed in less than 45 minutes from start to finish.  I'm a happy showerer again.  Hopefully, I am good to go for a while now.  Nonetheless, I was very pleased with the service.
Stephaney F.
I have used Roto-Rooter twice in the last month because of freak drain issues. Each time they came quickly and as scheduled. The staff were very cheerful and upbeat even though it was raining on one trip and they had to pull a dead animal out of the drain on the other. Nothing fazed them and each time the drain cleaning worked like a gem! Nice to have a service that does what it says in the time frame promised! Thanks Roto-Rooter!
Wendy N.
Just received great service from Roto-Rooter. The dispatcher was super friendly--when I asked "Do you have someone available to come out as soon as possible?" he replied, "It wouldn't be acceptable any other way!" He told me that they'd have someone there in an hour to provide a free estimate for our clogged bathtub drain. My past home service experiences (not with roto-rooter) taught me when they say an hour, expect them to arrive in 3 - 5 hrs. The technician, Mal, was there EARLY--he arrived in 40 minutes. He was extremely nice, efficient, and most importantly, successful! Based on the service I received from both the dispatcher and Mal, I'd definitely recommend them to others.
Carrie H.
BT (Tech # 1079) has been providing excellent plumbing service for my residence over the past few years. He is the technician I will request each and every time. He is thorough and does a very good job. He also is very good at cleaning up and explaining what he did.
Brian T. | Washington
Victor was great and if I am in need of your service again, Victor would be the one.
Paula R. | Washington
The telephone receptionist was most pleasant and understanding of my issue. She treated thes sue with the utmost urgency. The technician, Mr. Conrad, arrived shortly after notification that he was enroute. He was polite, courteous and professional. He assessed the problem, determined a course of action and resolved the issue to my satisfaction. I am thankful that your company was able to assist me during this emergency.
Les M. | Washington
Our plumber was fast efficient and courteous. We had a plumbing emergency on a Friday night. What could have been disastrous turned out to be just an annoyance.
Sharron M. | Washington
Mr. Thong was very good!
Ronald H. | Washington
Techniction fantastic
L Michael C. | Washington
Roto-Rooter has been great. They are very responsive and quick to come to the house.
David D. | Washington
I am a daycare home provider with toddlers who love to wash their hands alot so they stay in the bathroom well it was stopped up because one of them put wipes in the toilet oh boy then it stopped up backed up wzter all over the place i called them such a kind gentleman came talked to me about everything that happened and he explained what needed to be done he did it cleaned the water up with wet dry vac and threw out the wipes and hauled out the trash very neat and clean. He was kind and told me the next thing to handle so i would not have mold and mildew he called the gentleman and he came over from restoration to tell me what else needs to be done so now i will make arrangements for restoration to come clean up the area i was so worried at first but he assured me that it will be ok. Thank You for your great service and kind men.
Terri B. | Washington
very helpful,very professional.they took the time to make sure everything was checkout. Service person was Van and another guy,excellent
graciela s. | Washington
I was happy with the service received from Roto-Rooter, from the ease in making an appointment that fit my schedule, the on-time arrival of the service technician, Lal Sailo, his professional attitude and service, and the quality of the work. I thought the pricing, which was quoted up front, was high, but after receiving the service and seeing the quality of the work, I was very satisfied. Also, the 12 month warranty on the work and the 6 month warranty on the drain were welcome add-ons. I will use them again,
Craig W. | Washington
The service technician was fantastic
Brad W. | Washington
A serviceman arrived within approximately two hours after my call to have my rear drain cleared. Phone calls were received to assure his arrival. The clogged drain was cleared and water run through for an extended period. Thank you for the prompt and efficient service.
Becky F. | Washington
I have to say that I was extremely pleased with our service, it was fast, friendly, diligent and very precise. Thank you I will surely use you again.
Chiara S. | Washington
Your plumber Victor was very professional and clean up his mess after completing the job. My husband and I will want him to do other plumbing jobs for us in the future.
Florence J. | Washington
Fast, friendly, quality service
Linda G. | Washington
Our service technician went right to the source of our problem and gave us his diagnosis and estimate. We are exceptionally please with that the problem was resolved.
Clemmie W. | Washington
The service I received was very professional. I would recommended ROTO-ROOTER to all I come in contact with will need plumbing service.
Cathye Y. | Washington
Helpful, informative
Dave G. | Washington
The drainage pipe that goes from my backdoor to the alley was backed up with sand, gravel & leaves. The Roto-Rooter Technicians came to our house and within a hour they had unclogged the pipe a the water was running freely. Great Jobs Guys!! I would definitely recommend Roto-Rooter to my neighbors!!
James S. | Washington
I had a water issue under the kitchen sink....water went everywhere...called Roto Rooter second but should have called them first. There was no assessment fee and someone called continuously to give an update on arrival of the plummber.. David the plummber arrived and he was awesome.
Angela B. | Washington
Tin our plumber was great. I am a senior living on a fixed income. My only issue is your pricing.
Mary D. | Washington
Technician was prompt, courteous and professional. Cleaned underground gutter drains, described what he found, made recommendations on what to do next.
M H. | Washington
You may use my testimonial but please do not use my first name. Use CJ instead. Thank you.
Char M. | Washington
The response to my after-hours call was prompt, the issues were diagnosed and addressed quickly, and the service technicians were courteous and efficient.
David M. | Washington
The service was prompt, well done and the plumbers were careful not to track into my home. I have had to use your service 3 times this year for three different sinks. The wet weather has caused unusual backups. Mine is an older house. They clean-up after the proceedure. I am well pleased and would recommend this company.
Barbara J. | Washington
Our repair person, Sailo, was prompt, efficient, extremely courteous and careful to clean up his work space after completing repairs. He took time to explain and to diagram what he had done and to facilitate communication with DC WASA. We will not hesitate to call RotoRooter again if we require emergency plumbing services in the future.
Alix J. | Washington
Plumber arrived well before expected. Expeditiously got to work and showed me the problem areas. He fixed the problem in less than 2 hours and cleaned up after himself.
Julie B. | Washington
Roto-Rooter you're my hero! Thank you so much for cleaning up the disaster! Every other plumbing service in the D.C. area was closed after I got off work, but technician L.K. arrived within 30 minutes of my call, and cleaned up the whole thing within 2 hours. They really know what they are doing. Professional, friendly and thoughtful! I highly recommend Roto-Rooter for any working family who needs a quick fix for anything!
Huanbing X. | Washington
Our Service Technician arrived on time and was very courteous, professional and friendly. He explained everything he was doing and went over the pricing to make sure there were no surprises. He was great.
Deniece G. | Washington
The plumber arrived in less than 2 hours and did a great job unclogging our drain. He also explained to us what preventative measures we can do in the future. Plus we got a senior citizen discount. Great service!
Ayodele L. | Washington
Service was extremely prompt and complete. The call taker was courteous and helpful. The Technician responded promptly, was very polite and answered all of my questions. He also took his time and did a very good job replacing my water heater. I could not have asked for more. Thank you.
Tim M. | Washington
My experience wa exceptional. My plumber L was very knowledgeable and did all he could to solve my issue which is much bigger than expected and therefore not finished but I would recommend them to anyone and will definitely use them again!!
Anitra S. | Washington
James Lian #2629 was my technician. He was efficient, courteous and a real professional.
Homeyra B. | Washington
The plumber was very professional friendly and he cleaned the area after the job was completed
Selby S. | Washington
Van is incredibly courteous, professional and clear in his explanation of the underlying problem and action taken to resolve it!
José R. | Washington
wilbur j. | Washington
James is wonderful. First class fellow
Tom K. | Washington
Very professional hydro-jetting service.
Richard L. | Washington
Great easy to use online scheduling. Immediate response. Called ahead of the appointment and most importantly, was on time. And all The work was done in a timely manor.
Larry H. | Washington
Mr.Nyi (2408 ) gave superior service. He explained everything he had to do. He was very efficient and clean. I will continue recommending roto-rooter to all my family and friends.
vicki w. | Washington
James was great. Kind and knowledgeable. He even swept a little bit when he was done!
Carmela V. | Washington
great service. come in earlier than expected very professional
ledda m. | Washington
Fast, professional and courteous!
Shara W. | Washington
The technician was knowledgeable and helpful. He provided options along with considerations to think about what would be best for us at them moment. I appreciated his honestness, and his thoroughness in completing the tasks.
Brenda O. | Washington
Technician was very professional. Arrived as scheduled. Dis excelent job fixing what turned out to be a more complicated problem than anticipated
John R. | Washington
The Technician that unclogged my shower drain was very professional and he performed the needed services in a very timely manner.
Horace A. | Washington
Paul Khai was great! Many thanks for coming so quickly..
Nikki L. | Washington
Water restoration crew was very professional and on time. They completed all work in one day although they weren't scheduled to come out. And they returned as scheduled to retrieve their equipment. Awesome work.
LaWanda W. | Washington
Kam was great - very helpful and professional.
Melissa K. | Washington
Kam, Tech. No. 855, was right on time, and diagnosed the issue very quickly. He provided some astute insight to another water issue in this poorly maintained house, and I shall contact Roto Rooter again in that regard. When living in Seattle, I had Roto Rooter come to my rescue several times. The company is definitely one that answers the phone and can make a commitment when you need one.
Newton S. | Washington
Kap diagnosed the situation, ensured that the situation was stabilized, and gave me direction for further action.
Jane C. | Washington
This is for Mr. James Liam #2629. this man really knows his job and it is very amazimg how neat he is. If I ever have another problem I will request him. He is a model employee of yours. This man needs to be rewarded for his knowledge and workmanship, because he is very good at his trade. If I had a business I would love to have employees like James. Please let Mr. James know how I appreciated his very fine work. He explains and tells you everything that has to be done and why. James keep up the good work and you will be rewarded. Thank You for your and his service: Maxie Stallworth
Maxie S. | Washington
I was very pleased with my Roto-rooter experience. My shower was clogged and the sink was having trouble draining. I had no problem scheduling an appointment for the following day online. They called about an hour before they were scheduled to show up to make sure it was still okay to come for the service and actually said they could get there 30 minutes early which was awesome! Jan Nghaka Service Technician #1503 was very friendly and professional. He reviewed the situation and explained the problem very well. He was very open with the pricing and was able to get the job done in under an hour. I have to say, this was probably the easiest and most efficient customer service experience I have ever experience. I will absolutely use Roto-Rooters for all of my plumbing and drain services.
Emilie P. | Washington
The agent arrived earlier than quoted. That was great!! He was efficient and knew exactly what he was doing. He explained the procedure and what he will doing to me and my husband. He was fast and cleared our clog within half an hour. He advised what we should not be put in our toilets. He also called WASA to inform them that he had to go more than 50 feet before our drains were clear. The next day DC government was out and cleaning the leaves from the sidewalks and drains. It was amazing. Job was well done. His name is Van #13628 I will tell my friends of the wonderful job done and just two days after Christmas!! I had a house full of people too!!!
Gwendolyn F. | Washington
The services provided by Roto-Rooter were excellent. The plumber was professional, courteous and pleasant to work with. Mr Zaw fixed my issue and cleaned up so that everything was back to normal no time. Great job!
Carolyn C. | Washington
Very fast response. Technician was thorough and did a great job explaining everything. Very pleased with the work.
Will A. | Washington
Maung (employee number 1425) just came to fix my toilet, which had been running. He gave me a quote, fixed everything in 30 minutes and was such a wonderful person. I never write reviews, but this was just the kindest man who did wonderful work and was genuinely concerned for me. What a kind and good person he is - a true testament to your company.
Natasha R. | Washington
Van did a great job. No problem with the three-handle tub shower faucet that he installed.
Sizwe D. | Washington
I want to commend Min #1461 for doing a GREAT job. We had both a stuffed kitchen sink and a dinner party. He was polite, efficient and effective. Could not be more pleased. martin j. sherwin
martin s. | Washington
Van (#3628) showed up on schedule, is courteous, knowledgeable, professional and efficient, thoroughly explained what he'd do, fixed the problem quickly and kept the site clean.
g s. | Washington
Service was quite prompt. It's a relief to get someone to come within two hours. The tech spent time investigating the source of the mysterious flooding of bath water through the ceiling. He was professional and thorough, yet had a great sense of humor and personal side to him. He's a great asset to the company and I wouldn't hesitate to call Roto again and request this technician.
Sarah T. | Washington
On Sunday, October 11,2015 we placed an emergency call for a blocked external drain. I am writing regarding the excellent service provided by RotorRooter technician- Van Nghaka. Mr. Nghaka was courteous, professional and cleaned the area after finishing the repair. And tested the drain to ensure the blockage was completely cleared. Thank you Mr. Nghaka and RotorRooter. D. Thompson, Board President 1901-07 15th Street Cooperative
D T. | Washington
I am writing regarding the excellent service provided by RotorRooter technician- David Bochung. Mr. Bochung was courteous, professional and cleaned the area after finishing the repair. Thank you Mr. Bochung and RotorRooter. D. Thompson, Board President 1901-07 15th Street Cooperative
De T. | Washington
Chuck (737) was professional, prompt (great employee for your company). Plan to use your restoration services.
Patricia b. | TOWSON
Min did an excellent job. He provided great service & excellent customer service. Please reward him for his excellent service.
Mithun B. | Silver Spring,
Found the problem, and fixed it in less than 10 minutes.
J. C And Louise S. | Severn
We will need some follow up work. This is and evaluation of the first segment.
George F. | Silver Spring
Our technician Min was fantastic. He diagnosed the problem correctly (that it was in the main line not the house line). He called WSSC, waited until they arrived and then cleaned the house lines. He explained what was going on ahd how it was going to be fixed, he was very thorough and professional.
Kalyani C. | Sillver Spring
The man instilled confidence in his job and that made me feel confident the job would be done well. So far, so good. Thanks.
Janelle P. | Fernandina Beach
Thong Hung arrived on time - and quickly diagnosed the problem. He worked quickly and took care of the problem within an hour or so. My drain is running clean again - and its all thanks to him. He also took the extra time to educate me on how to prevent these things from happening in the future which was a great help. Thanks!
Matt D. | Huntingtown
All of the Roto-Rooter personnel are extremely courteous.
Joan J. | Silver Spring
Roto-Rooter Service - 19FEB15 Jeff ${esc.hash}1174 and Joe ${esc.hash}1381 did a fantastic job of clearing out my clogged drain! Jeff really stuck with it and made it happen. Joe used the camera to verify the clog was gone. Excellent work - arrived quickly and worked hard! The option of using the roto-router site to write a review should be on the write a review plumbers hand out to customers. I'm not interested in signing up for social media sites. Overall- great service - poor review writing procedure.
Tim K. | Towson
Don Smith was extremely helpful and professional. Pleasure to work with
L R. | Severna park
Problem found and corrected in less than 5 minutes!!! Superb technical support. J.C. Sharp
J. Carlton S. | Severn
I really do like and appreciate the attitude , as well as the professional skills of your company. Ted Strong Jr.
Theodore S. | Silver Spring
Kap did an excellent job. He was quick and thorough as well as careful cleaning everything that was needed.
Andrea Z. | Waldorf
Victor, technician ${esc.hash}2064 exceeded all of my expectations. He was very courteous,knowledgeable and got the job done quickly. I am a landlord. I own several properties in Maryland and Washington DC . I Manage all of them myself. I have extensive experience in drain cleaning. I have professional augers and other tools for cleaning drains. I have had to use them often in the course of managing my properties. For weeks now I without success, had been trying to unblock a kitchen drain that my former tenants had treated during their stay, as though it were a grease trap. I have always been able to overcome any plumbing obstacle that a tenant forced me to face. Unfortunately I had never encountered such an impossible job as this one. This was definitely my kryptonite. When Victor arrived, He assured me that he would not leave until the drain blockage was clear. After all of the work that I had done, I was skeptical. He added that he that he had never encountered a drain that he could not clear. After about an hour the job was done. My sink drained perfectly; and the area where he did the work was immaculate. I'm done with doing my own plumbing. From now on I'm calling Roto-Rooter.
Conrad M. | Silver Spring
I just wanted to tell you that Service Technician ${esc.hash}1146 Maung Nu is excellent. He is polite, professional, and phast! lol I was informed by Mr. Maung that we hadn't call for service in 18 years! I realize that good work means less repeat customer calls. But I can at least guarantee that I will spread your name around. Thank you so much
Wilbert L. | Silver Spring
A valve that was installed back in January was leaking. The serviceman, Thong, was able to fix it within minutes. We have experienced friendly and efficient service with Roto Rooter.
Blake K. | Lusby
Ben Demaline
5125 MacArthur Boulevard NW, Suite 13
Washington, DC 20016

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