Tyler, TX Rate location (73 Reviews) Call Now 903-597-7755

Roto-Rooter Tyler, TX: Customer Reviews & Testimonials

When you need experienced plumbers in Tyler, TX, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Tyler, TX

After long term absence of usage of a bathroom, a new toilet and tub had been installed. After a couple weeks of usage, raw sewage started backing up into the tub. The technician, Bill, arrived within an hour of the initial phone call. He scoped the line, found the blockage and cleaned the line without having to pull the toilet or do any work in the bathroom on top of the new fixtures and tile. Prior to doing any work, he located the point of entry for his equipment, explained what he was going to do and gave me a price. Based on the equipment he had at his disposal to use and the fact the work was minimally invasive and no fixtures had to be pulled, the price of $210 was very agreeable.
John H.
I called the morning of 6/12/2015 and within 4 hours, I had a service technician at my home to give me a quote. He snaked my pipes and peashooter, had everything back working within the day. I was extremely pleased with their services and will use them again in the future.
Katherine S.
Everything went well. Matthew was courteous, efficient, and effective. His professionalism was most excellent due to the manner in which he conducted himself. He answered my wife's questions thoroughly and took his time doing so.
Andres P.
Recently I has a sewer drain get stopped up. Roto Rooter was the only plumber to not charge a fee just to come out. Then they didn't charge by the line.But the main reason I prefer roto rooter is because they are a corporation with set prices. Instead of the local plumber that charges me what he thinks he can get out of me, I always know I'm getting a reasonable price.
Scott J.
The toilets weren t working right so we called Roto Rooter in Tyler. Zach was very prompt and knew exactly what needed to be done. He was friendly and explained everything that he was doing. I would definitely recommend Roto Rooter to everyone and be sure and ask for Zach.
Ryan from Roto Rooter serviced our sewage line day after Thanksgiving. The mainline was backed up, rendering our washing machine, dishwasher, shower, and toilet useless. Not ideal when you have family over! Ryan cleared the obstruction and ran a camera through the line. He fixed the blockage and gave us an estimate for replacing the main line (roots, rust, and bellies). All pipes worked well as soon as he finished. Thanks!
Sarah R.
They came out to help my mother in her time of need! I my self would call Roto-Rooter if I have any problems! I know my mother would again as well!God Bless, and thank you!Flint, Texas
Had a backed up drainage line and needed someone quick. They had someone out in 2 hours. Really good service. The tech was very knowledgeable. The company followed up afterwards to make sure everything was satisfactory. Will do business with them again if the need arises. Can't go wrong with this outfit. Thanks for your service.
Dan S. | Tyler
Greg was fast to respond to my Aunt's house to fix her stopped up pipes. He was very pleasant and seemed to be very knowledgeable about his job. Also Dana answered my questions gave an on the dollar amount quot. customer service was a 10
Shirley L. | Tyler
David was friendly and professional, Top noch
Brad V. | Tyler
The plumber was very prompt and upfront with information. Very satisfied with service.
Martha D. | Tyler
Greg, did a great job. I have used him before and he is the best plumber I have ever used. Please let him know he is greatly appreciated.
Richard E. | Tyler
The plumber was very nice and upfront with information. Took care of my problem very quickly.
Martha D. | Tyler
Called Roto-rooter Friday morning and they had someone come out the same day. He found our problem within minutes, fixed it for us and was on his way. I was very happy with the results and would recommend Roto-rooter to anyone who has plumbing problems.
Brandi K. | Tyler
Setting up the appointment was simple and fast. Service was prompt and complete. Representative who came to the house to do the work was friendly and professional.
William B. | Tyler
All employees have been professional service providers. Service is always prompt and communication is excellent.
Janice M. | Tyler
We needed service immediately and you responded within hours. The technician, David, was courteous, neat, and TIMELY! He was efficient and very thorough in correcting our plumbing problem. He volunteered valuable information to help us avoid future problems. It was obvious that he takes pride in his work!
Alice M. | Tyler
Fantastic, fast service! Will never call anyone else. Martha Larison
Martha L. | Tyler
Fantastic , prompt response ! Will never call anyone else! Thank you!
Martha L. | Tyler
On February 1st I had a kitchen sink plumbing problem. I called one plumber and they couldn't come till the following day. A friend recommended me to Roto-Rooter. I called them and they had someone out to my home within 2hrs. First thing Greg did was put shoe covers on his shoes to protect my home. I then told him my problem and what we tried that was unsuccessful. So he then went to the line that the issue was with and unclogged it in a very timely manner. He was also very helpful in telling me how I can prevent the problem for later on purposes and things to help maintain a good working plumbing line. I would definitely recommend this company and Greg to future customers.
Linda P. | Tyler
We called Roto-Rooter early in the morning to take care of a back-up in our master drain. The lady on the phone was courteous and booked a technician to come out that morning. Greg, our technician, came out and quickly solved the problem and then gave us tips on how to keep our system healthy. Greg was great ... polite, friendly, and professional. He explained everything he did and why it needed to be done and how to help prevent similar problems in the future. He made a plumbing repair about as pleasant as it could be.
Lane B. | Tyler
David #118 was our plumber. He did a great job! Gave us an estimate upfront. He was very personable. He cleaned up afterward and did a very good job; better than most.
sam l. | Tyler
A short note to report that Greg Ralston did a very professional job, and I am very satisfied with his work. This was a repair job of outside plumbing that was performed a year & a half ago by another local plumbing company. Greg's work required not only fixing the problem, but also fixing the bad job was done by the other company. I will now use only your service for plumbing jobs.
Richard E. | Tyler
JULIE B. | Tyler
Rotorooter was great! We called and Greg was at our house within an hour on Christmas Day to clear a clogged drain! Greg was courteous and knowledgeable. He took his time even though he had a house full of family waiting on him at home. He took time to give advice to avoid future problems. We had called another local company, who advertises anytime service, earlier in the day and their plumber never even called us back. Greg, and Rotorooter was great! We will definitely use them for all our future needs.
Andy M. | Tyler
The serviceman was very friendly and got his job done and cleaned everything up. Within 2 hours of calling Roto Rooter there was a serviceman at my door. Could not have asked for better service.
Charlene S. | Tyler
On late Friday afternoon we discovered our water heater was out and leaking water! I called Roto-Rooter answering service. They took my information and said someone would contact me!? I wasn't sure when! About 5 minutes later, Donnie called me said he would come right out! When he arrived he looked at the problem and gave us a estimate, we agreed and Donnie went right to work. He is so professional, knowledgeable and friendly. Donnie completed the job in a very timely matter. We Thank Donnie for a job well done! ( The other company I called still hasn't bother to return my call) Thank you Roto-Rooter! Pam
Pamela A. | Tyler
I have been using Rotor Rooter for years to take care of my plumbing problems at my home and rental property. They are very courteous and prompt. I can depend on them to be honest and do the job right the first time. Bill and Zack are the best.
Rick R. | Tyler
First day did not show up while waited all day rescheduled next morning arrived in 20 minutes excellent job Doyle C Barnes
Doyle B. | Tyler
Very Efficient, Professional. After our call here within minutes. Will call them Every time! Donny and his helper just knew what to do! Thank you
Eagle Creek Ranch P. | Tyler
I call with brief reason for service and with in 5 minutes got a call back that the serviceman (Greg) was en route to my home. Left work on my lunch break and upon arrival he had the problem located, drainage problem solved and suggested solution to the problem. Very detailed, professional and informative. I do recommend Roto Rooter. Thank you. Ms Tucker
Merlinda T. | Tyler
Greg was very prompt, courteous, and competent. He did a great job under inclement weather circumstances.... We are very pleased with the service overall, and will be contacting Roto-Rooter again if we have problems.
James L. | Tyler
Came Right out and solved plumbing problem even after hours. Employee was very kind and knew exactly what to do to fix problem. Would recommend to anybody.
Helmerich & Payne F. | Bullard
Great service. give the service man a raise!!!
John S. | Tyler
Extremely professional. explain what needed to be done to correct the problem, and then afterwards showed and explained the work done, I will recommend this company to all that I will have a chance to. I will be calling them any time that I ever need their services again. Can not say enough about them, They were great. Nice to see we have real professionals out there.
Tom C. | Tyler
Service agent very nice and explained the service and fixed the problem. Very satisfied
Judy C. | Tyler
Have used your services (rooter) several times on rental units. Your men are very professional and careful around the area they are working. I have your ${esc.hash} in my phone so look for a call from me if I have a problem
Ronny J. | Tyler
James, the technician, was very polite and professional.
Donna G. | Tyler
Your service technician Zac out of the Tyler Texas office is a very outstanding individual. He is a motivated, dedicated, great employee for your company. He is respectful, and I recommend Zac for promotion, bonus, raise, anything you can provide to this guy would be wonderful. I request him when I need service. Having Zac employed with your company is great for your business. So please take time to show your appreciation to him Thanks!
Mike R. | Longview
The technicians were clean and professional and they were thorough with the job.
Laura B. | Gladewater
Great technician. Very professional, nice, and did a great job. Respectful of keeping everything clean.
Neysa R. | Tyler
Zach was very polite, friendly and knowledge, as were all of the other employees.
Bill S. | Tyler
This is the most reliable company I have ever worked with. I trust them totally when they say they will be there at a time. I highly recommend this company, and I appreciate their reliability, honesty, and workmanship Great Company, Great employees. They will always get my business first. Tom Copeland
Tom C. | Tyler
Very professional. Called to let me know they were on their way and arrived promptly. Fixed my problem. I am happy.
Patricia W. | Holly Lake Ranch
Service representative was very polite and helpful.
Johnnie F. | Tyler
He arrived earlier than I was expecting and that was very nice. He was a very nice person. I enjoyed talking to him. And he did a great job and it was reasonably priced.
Sharon F. | Flint
Zach is very careful not to make a mess, offered 2 options and explained what the costs would be for both, very personable. He is an asset to Roto Rooter
Lois E. | Winona
Initial service call basically diagnosed issue and provided a course of action: replace faucets in M-bath. We purchased faucets and scheduled service for Thursday 9/3/15. We received a call from Denise and were advised a need to re-schedule for Tuesday 9/8/15. By 10:00 a.m. Tuesday I had not been advised of ETA for service. I called and talked to Denise. Shortly after, Denise called back and advised ETA to be about noon. Service technician arrived about 3:30 p.m. I reviewed work to be done with technician Bill Knight. The project of replacing two bathroom sink faucets began and quickly became more difficult than expected. Bill began his diligent work and completed the installation very satisfactorily. We traded some good conversation and discussed the process with options. All went well. Bill is to be commended for his intensity, humor, quality of work and friendliness. Thanks, Bill!!!
Lynn T. | Longview
We called the night before, and were told they couldn't come until the next day. It was after 6:00 P.M. the next day before service was here. The young man who came was awesome. Quick job, and very professional. It was the advertised....24 hours a day....that concerned me. Again, the technician was awesome! The phone people were nice too, but, you might want to hire more people...or don't advertise that you can send someone, "right a way" when in fact you can't.
Brad C. | Hideaway
Bill was excellent and went right to the work clearing the drain.
Jimmie H. | Tyler
The person that answers your phone is very professional. She was very good keeping us informed to when we could expect the technician. It was nice knowing, we will call again when needed.
David B. | Flint
You should do all you can to retain the serice man Bill Knight. I would like to always make sure I am able to use him. We have 5 rentals, our home and a doll shop. We were extremely pleased to work with him
Richard G. | Tyler
I have used your servie for 25 plus years and will continue to use Roto Rooter. Service men are very friendly, knowledgeable and professional.
Lois E. | Winona
The technicians were clean and professional and they were thorough with the job.
Laura B. | Gladewater
Matthew provided prompt, professional and friendly service!
Jared S. | Tyler
Greg was very informative and thorough. He was very professional. He fixed an issue a previous plumber did not.
Tom K. | Tyler
the tech was very professional and thoural and cortius
Sam s. | Hawkins
Matthew was very knowledgeable of our problem. Explained things that he was doing to correct the problem.
Lynn S. | Longview
The plumber / technician Bill Knight and Denise in the office provided courteous customer service and quality work. The office manager and Nick may want to consider an improvement in attitude, ego and more pleasant delivery of their attempts at customer service. Thank you, Lynn Turquette
Lynn T. | Longview
Very pleased. Called after 12 pm and the technician arrived at 3 pm the same day. The technician spent 5 hours at my house installing 2 water heaters and remained professional and very courteous the entire time. Thumbs up to Greg!
Doris C. | Tyler
Very pleased. Called after 12 pm and the technician arrived at 3 pm the same day. The technician spent 5 hours at my house installing 2 water heaters and remained professional and very courteous the entire time. Thumbs up to Greg!
Doris C. | Tyler
Very pleased. Called after 12 pm and the technician arrived at 3 pm the same day. The technician spent 5 hours at my house installing 2 water heaters and remained professional and very courteous the entire time. Thumbs up to Greg!
Doris C. | Tyler
My service person (Mr. Greg) was very professional and knowledgeable of his job. He assessed the job quickly and informed me of the exact cost. There was ABSOLUTELY no hidden charges/fees. I'm very pleased with their service and if the need arises again, I will definitely call Roto-Rooter. Plus, recommend them to others. Satified Customer ~ Karol
Karol H. | Longview
Extremely friendly and knowledable. Fixed the problem quickly.
Daron H. . | Longview
I coulld not find a place on this web page to enter into Rotrooter.com/sweepstakes. Please enter me. The service was beyond what I have been used to by another company who serviced me for more than 30 years. They messed up and lost me as a customer so I thought I would try you. It was a great experience and I will recommend you to othere. Thanks.
Jan W. . | Tyler
My service technician, Ryan, was extremely efficient and polite. He explained everything thoroughly and did a great job!
Serrena J. . | Tyler
Ryan did an excellent job. He left everything clean and neat. He was respectful and professional. Thank you Roto-rooter.
Laura M. . | Tyler
Ryan Cosley was excellent!
David M. . | Whitehouse
Service was prompt and the technicians were really nice. The work was completed fast and the rates are reasonable. Ill definitely call Roto-Rotter again.
Beverly R. . | Henderson
Service Technicians were extremely courteous and informative. Large job...they kept me and my Maintenance team up to speed on the diagnosis and the progress of the repair. This was extremely helpful as 230 residents were without water and needed continuous updates. Thank you.
Catheryn C. . | Tyler
I received very good professional service. The service person was very nice and respectful.
Brenda L. . | Tyler
Though not an emergency, both the dispatcher and plumber were courteous, understanding, and efficient. Work to be done and cost were fully explained. We will recommend this Tyler company to our family and friends.
Herbert C. . | Longview
Zach did a wonderful job of fixing the problem and answering all our questions.
Ruby W. . | Longview
Mike Jensen
1033 N Northeast Loop 323
Tyler, TX 75708

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