Springfield, MA Rate location (26 Reviews) Call Now 413-733-1406

Roto-Rooter Springfield, MA: Customer Reviews & Testimonials

When you need experienced plumbers in Springfield, MA, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Springfield, MA

We had a back-up of our main drain during the day that needed attention as a root was growing in the main drain pipe. Roto Rooter came that evening at the time they said they would and were able to resolve the issue in under 1 hour! This same issue had happened previously and it took another plumbing company 2.5 hours to perform the same work. The technician was friendly, courteous, and efficient, he did a great job! I would definitely recommend their services.
Sue C.
Mike from Roto Rooter saved my day! Our kitchen sink backed up and he was here within an hour of my call and fixed it quickly. He was courteous and professional and answered all of my questions. I will recommend Roto Rooter to friends and use them again.
Pavica K.
WOW! What else can I say. I called Roto-Rooter this morning and within a few hours had 2 wonderful techs ( Al and Aaron) out to my home West Boylston MA to estimate the cost to install a new Shower head and faucet, they looked at it, and told me everything it would cost and the details of the job to get it done. The price was very reasonable for the amount of work that had to be done( cutting a access hole through the tile, installing new pipe etc) once we got the estimate done, they had left to get my shower kit and returned in 45 minutes. They completed the job very well and cleaned the whole bathroom, couldn't tell work was even done.! highly recommend this company and make sure to ask for Al and Aaron for the work to be done.
Rich D.
Joe was good. He explained the issues. Assured me of what was not happening. He addressed the issue within 40minutes.
Kara D.
I was helped by Ton B. Tech# 1496. It took a while but he got my kitchen drain unclogged. He even stayed past his regular shift time at night to finish the job. Good work, Tony! Thanks!
Glu
I called Roto Rooter at 7pm on a Saturday and got a live local person on the phone. I explained my problem, a clogged main line, and was lucky enough to get a time slot the next morning betwenn 8-10am for my house in Fitchburg, MA. The service tech showed up about 8:30am and was very personable. He was up front about pricing, and explained the process he would do very clearly before getting started. He accessed the main line through the basement toilet, and was able to determine I had roots growing in my main line. He was able to clear the entire line, and used the camera to confirm as well as give a full inspection of the sewer lines going to the street. The whole job took about 3-1/2 hours, and was fully worth the satisfaction of knowing what happened, that it was fixed, and how to prevent/fix it from happening again.
Ryan T.
I had a disastrous sewage blockage in one of my branch lines coming from one of my bathrooms over the 4th of July weekend. In addition to that, I had guests expected to arrive in the evening for a get-together and that was the only functional commode in the house. (the other one is currently being remodled) I can usually handle a lot of small emergencies myself but this one required a professional or I would have been literally deep in my own crap. I tried calling several local plumbing services but the only one to come to my rescue over the holiday was Roto-Rooter of Springfield. Their tech, Sergey, arrived promptly and immediately got to work. In my not-so-professional opinion he was up against odds that could have resulted in a disastrous pile on my cellar floor. To make matters worse, the line clean-out was situated directly above my gas-fired heating system in my basement. I think that's a pretty crappy location for it but it's been there since before I owned the house.Sergey did an excellent job of keeping the horridness under control with minimal spillage. He also left everything clean. In the midst of some serious stuff, he remained as professional as ever. This is my second call to this Roto-Rooter. I had used them once about 4 years ago as well to remove tree roots that had invaded the main line that reaches to the city sewer system in the street. That visit was excellent as well with no complaints and again, saved me during an inopportune time.
Scott L.
We had a great experience with recent service. Our technician quickly replaced the outside faucet for a very reasonable price. Would definitely call again for future needs.
Michael
I had a exposed 4" cast iron pipe in the basement with a 1" hole near a coupling. I called Rotorooter and they set up an appointment the next day. Frank from Rotorooter took a look at it, described how he would fix it and gave me an estimate ($650). I spoke with another plumber and had a very bad experience. The plumber claimed he could not give an estimate, the job could run anywhere from $1000 to $1500 because he would have to definitely saw through the flooring and perhaps take out cabinets too because the pipe access was bad. I called Frank back and got an appointment the next day (In general rotorooter is very prompt with service). He fixed it in a few hours (It turned out to be a challenging job because of the access, but Frank took care of everything without touching any of the building structures nearby). He replaced the pipe with another cast iron fitting and charged me exactly the estimate.Rotorooter has very smooth administration. They have electronic records of all jobs and can promptly send you scans of bills and estimates.I would definitely recommend them.
Kaushik G.
Both plummers did a great job an didn't give up. Pulled out a lot of debris. I will use roto rooter from now on.
David G. | Springfield
Roto Rooter came to my aid with in hours of my call. The service tech was kind friendly and did his work quickly and did not leave a mess.
larry B. | Springfield
Very polite and helpful technician. Well satisfied with service received.
Katherine R. | Springfield
Great service and quick. Very good at cleaning up after themselves
Jessie R. | Springfield
Pete (#1760) our technician was excellent when he got to our house and was helping to diagnose our problem. Even though it was something he couldn't fix right then he gave us different options on how to go about repairing the problem (which included using Roto-Rooter as one option). With his help locating the source of the problem the fix was quick with a few dollars in parts. I would definitely recommend them to anyone. Pete also apologized on the timing of his arrival approx. 3 hours after estimated. He also worked around my three small children and entertained them by explaining what he was doing and the tools he used in "kid-speak" so they could understand.
Peter S. | Hampden
Pete (#1760) our technician was excellent when he got to our house and was helping to diagnose our problem. Even though it was something he couldn't fix right then he gave us different options on how to go about repairing the problem (which included using Roto-Rooter as one option). With his help locating the source of the problem the fix was quick with a few dollars in parts. I would definitely recommend them to anyone. Pete also apologized on the timing of his arrival approx. 3 hours after estimated. He also worked around my three small children and entertained them by explaining what he was doing and the tools he used in "kid-speak" so they could understand.
Peter S. | Hampden
Great Service , on time and knowledgeable technician ..would use again
Lori M. | Springfield
I thought that the technician Chet was excellent because being a female, I don't quite understand everything, but he explained things to me and made me feel comfortable. I will always call on you again!
Sonya M. | Indian Orchard
Mr. Havell #4149 did a fine job, clearing up a messy scene. He was quick, efficient and friendly. I have used Roto Rooter a couple of other times before and have always received good results. I will continue to call when I have a problem. Also I have recommended you to neighbors when they had problems and they have used you too. Thank you.
Carol N. | Huntington
Tom was very understanding about my situation, he is a hundred percent peoples person.excellent customer service skills along with work skills. A very down to earth person, love his attitude to the job, good job!
june h. | Springfield
the plumber was very much up to the task. He repaired the wax ring and did a marvelous job. Thank you.
Pierre P. | Indian Orchard
They came in, wore booties, very clean. Very polite and respectful. I will be recommending the to all our friends. They also were able to come by within an hour and half when all other places gave us at least 24 hour wait. hey quickly resolved the problem for us. Thank you Mr. Preniqi and friend..... you guys were great
Susan P. | Springfield
Burim and Harell arrived on time and were pleasant and explained the work that we needed. We especially found the camera view of the outdoor pipes informative since it showed significant roots in our pipes. They were able to take care of this in a quick manner, and answered all of our questions.
Kathleen F. | Springfield
I had a flood in my kitchen and did not know what caused it. Roto-Rooter came and diagnosed the problem immediately. (foreign object in disposal which backed up dishwasher). The plumber was very professional, kind, reassuring, and a pleasure to work with. I could not have been more satisfied with my experience with RotoRooter.
Nancy W. | Wilbraham
I WAS VERY SATISFIED WITH MY SERVICE. THEY ARRIVED IN A GOOD TIME FRAME.I LIKED IT THAT THEY CALLED 30 MINUTES AHEAD. THEY WERE PROFESSIONAL AND COURTEOUS.THEY ALSO EXPLAINED THE WORK.
Nancy C. | Haverhill
The fact that they came out as fast as they did was fantastic. We had a serious problem and they rectified it.
Jim C. | North BIllerica
Stephen H. did a great job. very pleased...thorough, straight forward and good attitude
Justin Z. | Medfield
Joe DeLicio
Manager
413-733-1406
Address
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87 Carando Drive
Springfield, MA 1104

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