Reno, NV Rate location (36 Reviews) Call Now 775-345-5300

Roto-Rooter Reno, NM: Customer Reviews & Testimonials

When you need experienced plumbers in Reno, NM, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Reno, NM

Excellent customer care. �Called on a holiday on a Sunday & was taken care of within the hour. �Cannot say enough about the superior service.
Lisa K.
The guy that came out was extremely helpful. He tried using the pipe snake to unclog our toilet but it just wasn't happening. He suggested we replace out toilet because there was something wedged so tightly in our current toilet that he would not be able to get it out. He saw my no shoes sign and made sure to get bootie covers on his boots. :-) He was polite and had a great sense of humor. Even invited him to our BBQ. He was just awesome! He even told us which toilet to get. The american standard Cadet 3. We went with the american standard champion, since it made claims to flush 16 golf balls in one flush. No more clogged toilets hopefully! Thinking about switching out our other toilet after seeing the performance of our new toilet. lol Never thought I would be impressed by a toilet. No military discount but he did give me several pointers on how to save money replacing my toilet. If we did it ourself would save the most obviously. So he told us some tips for replacing the toilet and it was a breeze!
Valarie P.
Roman was dispatched immediately. got to my home within 30 minutes. we discussed the clogged drain pipe in my ground under the downspout and what i know. He then proceeded to analysize the problem, and with the equipment we discovered the blockage, clean the roots out and the water flowed freely. He was extremely professional and knowledgable. A pleasure.
Reb B.
I'm out in Carson City and they were more than willing to come out whenever necessary. After some hold ups (NOT Roto-Rooter's fault) they came out, dug up my pipe, fixed it, and re-buried it in less than a day. They come out when they say they well and the definitely put the time in necessary to make you happy. Extra props to Jesse, the technician, who put customer service first and took great care of us. Will definitely be calling back for any problems!
Andrew T.
I had toilets backing up into my showers and they had it fixed within 2 hours of my calling. Great service and friendly repair man!!
Mary Pat E.
Roto-rooter set me up with an appointment the next day, the plumber (Jesse) was on time, polite, and got the job done quick- I highly recommend them!
Jeff R.
had a main line break into my house. they came out the same and a fixed it. very nice and extremely quick service.
Ashley B.
We can't thank them enough for clearing the kitchen sink drain. The plumper was on time and worked very hard. He went above and below, into the crawl space. (Yuck) It wasn't as expensive as we feared and won't hesitate to call them again, instead of trying to clear it ourselves. Hope we won't need them any time soon, but it's great to know who to call.
Gay B.
We can't thank them enough for clearing the kitchen sink drain. The plumper was on time and worked very hard. He went above and below, into the crawl space. (Yuck) It wasn't as expensive as we feared and won't hesitate to call them again, instead of trying to clear it ourselves. Hope we won't need them any time soon, but it's great to know who to call.
Gay B.
Update: Lindy from Roto Rooter called me this morning and told me that they had indeed sent me by email an invoice for the work performed. I asked her what email address they had used. It turned out to be the wrong email address, and they sent me a corrected email, this morning. Thanks, Lindy!
John M.
A
Excellent service. Had called another service and they gave a three day out appointment for completely clogged sewer line. Couldn't use anything in house. Roto-rooter gave me a 2 hour window same evening I called. Brad called me ahead of time to advise me of when to expect him. Showed up as promised and took care of my problem for immediate needs and advised me of what was needed to prevent future problems. Will be recommending them to anyone I come across that needs their service.
Ken M.
I had toilets backing up into my showers and they had it fixed within 2 hours of my calling. Great service and friendly repair man!!
Mary P.
Called Roto Rooter Sparks again today. As usual they were quick to come and fix the problem efficiently. Jesse was professional and helpful. Lindy in the office was friendly and helpful when scheduling the appointment. You can't go wrong calling this company for your plumbing needs.
Mary Z.
Roto-rooter set me up with an appointment the next day, the plumber (Jesse) was on time, polite, and got the job done quick- I highly recommend them!
Jeff R.
Got same day (end of day) service in Fernley to reinstall 3 toilets. Good communication, good work.  I would recommend them.
Patricia L. | Reno
Got same day (end of day) service in Fernley to reinstall 3 toilets. Good communication, good work.  I would recommend them.
Patricia L.
Great service! We had a problem resurface that we had gotten fixed just four months ago by another company. Jesse came out to our house in Carson City and was able to show us why the previous fix had not been enough to take care of the issue. He was very honest, explained exactly what needed to be done, and gave us suggestions to help avoid further problems. Pricing was also very good.
Nidsa T.
Great service! We had a problem resurface that we had gotten fixed just four months ago by another company. Jesse came out to our house in Carson City and was able to show us why the previous fix had not been enough to take care of the issue. He was very honest, explained exactly what needed to be done, and gave us suggestions to help avoid further problems. Pricing was also very good.
Nidsa T. | Reno
We had a plumbing back up.  Brad from Roto Rooter worked hard to diagnose the problem (piece of wood went down our pipe during our remodel).  He came the next day, located the wood, fixed the pipe.  We are very happy with his service.
Stacey M.
We had a plumbing back up.  Brad from Roto Rooter worked hard to diagnose the problem (piece of wood went down our pipe during our remodel).  He came the next day, located the wood, fixed the pipe.  We are very happy with his service.
Stacey M. | Reno
I'm out in Carson City and they were more than willing to come out whenever necessary. After some hold ups (NOT Roto-Rooter's fault) they came out, dug up my pipe, fixed it, and re-buried it in less than a day. They come out when they say they well and the definitely put the time in necessary to make you happy. Extra props to Jesse, the technician, who put customer service first and took great care of us. Will definitely be calling back for any problems!
Andrew T.
We had a clogged kitchen sink drain.  After another plumber tried and said he couldn't unblock it we called Roto-Rooter, frantic, on a Friday late afternoon.  Within an hour I had a call back from Jesse and within two hours he was at our house.  He explained what he suggested we do,  went over what he would be billing for and the amounts and then started work.  He was done within an hour and a half, drain snaked, packed up and on his way. I did especially like the suggestions he made with regards to what to put down the garbage disposal and we will be using the bottle of treatment he suggested. Thank you for being available at such short notice and for coming all the way up to Donner Summit on a Friday night.  We very much appreciate it.
Karen P. | Reno
Jesse came out within 3 hours of my initial phone call in Reno, NV. He looked around, listened and had the problem fixed and cleaned up within 45 minutes. I am giving this 5 stars because I spent 2 days trying to fix the problem myself before I called. After spending those 2 days working in toilet water, having someone come out and fix what I couldn't was a godsend. Plumbers earn every cent they charge as far as I am concerned. I was tired of showering and using the restroom at friends houses.
Angel S.
Every time we have guests, our toilets clog up and the bathtub drains slowly. The joys of an older house. Bryan came out and cleared our drains and adjusted the toilets to prevent a disaster over the Thanksgiving weekend.  He is very knowledgable and professional. He did an excellent job of explaining our problems and hopefully has remedied them.
Carolyn N. | Reno
It went great! The plumber (Jim, the manager) came over and I showed him the sinks and explained the problem. He immediately gave me quotes on what it would cost to fix everything and was very transparent about the whole process. He worked quickly and was out of here in 45 minutes. I would definitely call them again!
Cesar N.
A
Thanks to Jim, Bryan and Jessie for great service and work performed at our home in Incline Village.
Ronald P.
The morning started with a pipe backing up sewage into our home.  YUCK!  Called Roto-Rooter and they had Brian out to our house within about an hour.  Brian is extremely competent and very personal.  He diagnosed the problem and analyzed the best way to repair it.  Fortunately, Brian is also a plumber and when he realized our problem required some plumbing he was able to take care of it.  My husband has been in construction over 40 years, and even he was impressed with the quality of the work.  Brian is terrified of dogs and apologized many times because we had to put our dogs inside or outside depending on what he needed to do.  We gladly accommodated his concerns.  A small sacrifice for someone whose help we were so thankful to have.
Valerie T.
Called Roto Rooter yesterday for a clogged toilet. Dispatch told me that someone was on the way now. Jesse showed up within 30 minutes. We discussed the problem. He told me what he would do and got on with it. He was finished with the job within 15 minutes. He left the area clean and tidy and so far so good for the toilet clog. Overall a great experience and I would recommend Roto Rooter highly.
Mary Z.
We called on a Sunday with kitchen and bathroom drain not draining.  We also needed a faucet tightened and stopper in bathroom sink fixed.  Within an hour JJ showed up, took care of everything (no extra charge for Sunday and/or same day work! JJ was awesome.  I will definitely use them again
Debra B.
They found a mass of roots in my clean out, and at my Septic Tack entrance that had be completely overlooked (ignored) by the prior septic company about 30 days earlier, who were paid to "clean out he septic clean out (twice in 30 days), and to get my septic system working gain, which they said needed to be pumped AND have the drainage system cleaned/replaced! They dug down to the septic tank, opened it at one end, and no standing water, opened the clean out, and saw the standing water less than 6 inches down, excavated the area between the clean out and the tank, to ensure they got all the roots, removed the old clean out, and the side walk around it, cleaned out all the roots and replaced all the soil... something else the other septic company had declined to do (not part of their job .... they only excavate, they don't restore ("the owners generally want to do that") ... FYI, I'm female and single, and over 60. So guess what, I didn't want to do that, but did restore most of that excavated dirt from the prior septic company. Plus, the prior septic company (when I called them to ask them this month, how long their warranty was for the work they had done at my home ... they said 30 days. I was out of warranty! Rotor Rooter clearly stated their work is guaranteed for one year!
Carol M.
A
Bryan come to the house quickly when we called on Friday and gave us the choice of cleaning out the system from the roof vent that day or he would come back first thing on Saturday and install the clean out for us and then get the system up and running. We chose to have the clean-out installed as it was only about $100 more then running the snake down the roof vent. He was prompt contacting us on Saturday morning and at the house before 9AM. The work was done and we were back up and running before 11AM. He recommended scoping the line as well to determine what was causing the problems as the line appeared to be damaged based on the snaking result but since we need to get to the airport that afternoon we decided to call him about that once we returned. Overall we were very pleased with the service and quality of the work and will definitely be calling them to recommend any further upgrades that need to be made to the system once we return from vacation.
Clara B.
A
Called at 8:30amSunday. Had call back within 10 minutes. ETA. 15 minutes. Arrived in that time and done in 20 minutes. Pleasant professional young man arrived and went right to work. Very impressed with whole experience.
Darrylin B.
A
I was on my way out to an appointment when I saw our garage had partially flooded. It was fairly obvious the drain had backed up. I called Roto Rooter while waiting for my appointment & they scheduled it in a perfect time frame. Not only that, Jim called just before I got home to let us know he'd be there within the hour - the early end of the window. Once he showed up, he determined my guess was correct, set up the equipment & got the drain flowing again quickly. My husband & I couldn't have been more pleased with the service.
Candy M. | Incline Village
We called on a Sunday afternoon for a clogged toilet. Bryan took the call and was here when he said he was going to be here. He did an excellent job fixing the problem and he did it quickly. We were very impressed. Thanks for such great service.
Lauren E. | Reno
Raul was professional and worked so hard to clear the kitchen drain. He went above and below, yuck into the crawl space. Thank you for getting my kitchen back!
Gay B. | Reno
Jessie was great to work with. Explained everything and did a through job. I would use them again in a heart beat.
Walter M. | Reno
Jim Patterson
Manager
775-345-5300
Location
,

Back to Top
Business Account Login