Providence, RI Rate location (93 Reviews) Call Now 401-228-1063

Roto-Rooter Providence, RI: Customer Reviews & Testimonials

When you need experienced plumbers in Providence, RI, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Providence, RI

Excellent service and very effective, clean, and diligent plumber... They provide a free estimate so shop around and compare; we found the price vs. quality of the work to be the best value overall and are happy with the outcome.
Mms
We were extremely pleased with the work recently at our home! Have used Roto Rooter in the past, and would use again in the future!
Joe P.
My bathtub refused to drain. They arrived THAT DAY, promptly! An extremely polite and efficient team (Tony and Andrew), they went right to work, leaving no stone unturned. It was interesting to watch their little machine do the work in the pipes. As it turned out, there was this tangle of yarn in my pipes - no clue how it ever got there?? They also took the time to explain the workings of the bathtub/sink pipes - the fact that they were older, and had turns to them, which explained the tub's earlier slow drain. For all the work they did, I felt the pricing was extremely fair. The icing on the cake came when Andrew took the time to clean the bathtub! I would DEFINITELY call them again !!!
Judith C.
the technition Enea DeSimone explained what we were seeing iside the pipe via the camera very clearly and used a special sonar probe to determine where the worsr sections of the drainage pie were. UNfortunatlly my cast iron drain pipe was cracked and very deteriorated. He snaked the camera all the way to the sewer. He was very professioal and patient in explaining the damage to my drain.. He spent about 4 hto 5 hours working on the problem He even had his boss come to my house and check out the problem. THey recommended altenatives as to how to best fix the problem. Using the latest and rather expensive equipment and their own experince (both master plumbers) they were quite good at explaining to me what had to be done. If you ever have to have your drains cleared Roto Rooter is my choice based on my experience dealing with them.
Robert J.
A
I had a bad kitchen clog, made the call and Fernando showed up on time. He was friendly, professional, and knowledgeable. He diagnosed the issue, took care of it, and educated us as to how to prevent the same in the future.... I would have him on my team any time....
Ray
Very convenient and affordable. The plumber arrived on-time and was courteous and helpful. Would definitely use again.
Karen
Roto-Rooter's service was prompt and professional
John S.
Excellent technician. Knowledgeable and courteous.
Maryanne F.
Drain clogged, will need to excavate, todays service was mostly exploratory. Snake, camera, wall cutting. Used some sort of wand in the driveway to locate pipes. John and John were very professional and were very kind when they delivered bad news.
Jeremy J.
A
Called Roto-Rooter and had Jim attend on time. Identified the issue as being a loose tap and remedied the situation straight away. He could have ripped us off with requiring a new tap but was honest and said it was not required. Saved us 50% on the repairs. Strongly recommend Jim from Roto-Rooter.
Concerned-Independent
I was very pleased with the service. They were at my house within an hour of calling, and very professional. The problem was fixed in about an hour. They explained everything they were doing and why it needed to be done. I couldn't be more pleased with the service I received.
Christine K.
Roto-Rooter in Bristol, RI, made me a believer. Old plumbing systems are expensive and difficult to maintain, but if you own an old house, you have no choice. You need to make friends with a plumber, someone you can trust and rely on, someone who answers the phone, returns calls, comes on time, charges fair rates, and above all, lets you know beforehand what it will cost before starting. John Alteri with Roto-Rooter in Providence, RI, offers this and more. He's honest and forthright, has a sense of humor, is genuinely interested in the customer and fixing the problem quickly and efficiently. I have worked with Providence Roto-Rooter in the past and can honestly say he's representative of everyone I've worked with so far. If you haven't found someone reliable, willing to come any day of the week, who has reasonable rates, and isn't afraid to take on any job, you might consider giving John at Roto-Rooter a call.
Allen B.
I contacted Roto Rooter in Providence RI about my water heater leaking all over the floors and was able to schedule an appointment for within the next few hours. When the plumber, Jim, showed up and told me I would need a new water heater and he would be able to do it that evening, he allowed me to go buy one while he drained out the old one. This saved me a significant amount of money! With a list of items he would need, I was able to pick everything up and get it back to the house while the old tank was still draining. The process was very smooth and the plumber was really kind, understanding and professional.
Amanda A.
Roto-Rooters Plumbers 05/10/2010.Great service, called early monday morning and they were here within an hour. Tech#728, Wilson Molina came in to clear out the main sewer line. He explained everything as he went along and kept us informed of all of our options. Definitely A+ service. If ever needed again, i will call them.
Dorian W.
II had a clogged drain backing up into my tub and of course it happened on a Sunday. A plumber was dispatched and was at my home within an hour. Chris was polite, professional, explained things clearly, and was very pleasant. Before he left, he made certain that the problem was solved and that I was satisfied.
Sandi C. | Providence
Apollo was fantastic! He was courteous and extremely professional....an asset to your company...thanks for everything!!
JOHN O. | Providence
I had met the associates who worked on my case and I commend them for a JOB WELL DONE, their professionalism monstrated on the performance of the duty assigned make them to be the best. I will recommend your business to all who ask for help. Rotor-Rooter is on my side.
Juan V. | Providence
The techs were polite, prompt and efficient. They saved the day!!!!
Diane D. | Providence
Professional and best service for the money. John performed well with prompt communication and services. No other will touch my plumbing except ROTO-ROOTER. Salute!!!
Nick R. | Providence
Service tech arrived on time. Performed rooter service on clogged main line. Selecting a service provider with sewer line camera was a big plus. Camera showed residual obstruction further down the line after initial restoration of drain flow which would have been missed without the use of direct visualization. I was very pleased with the outcome, and the service provided. The service tech was extremely efficient and professional.
RUSSELL W. | Providence
The workers were very courteous.
Calvin S. | Providence
Came early upon asking if it was ok. Job was less than quoted, always a plus. Dereck was friendly and hardworking. Job area was clean when finished, everything was shown to be working properly.
Kenneth W. | Providence
Excellent service Jim the technician was fantastic
Mark L. | Providence
Today Eddie (alone) arrived and completed the task. He and Eric were here the day before, but we couldn't find the unit shut off valve so they had to return when I found out where it was (in my condo building). Eddie worked so hard at diagnosing the problem and doing everything possible to complete the repair. He was pleasant to deal with and answered all my many questions. He cleaned the area better than I would have! I will request him for my next repair later on this year. You need to know how hard he worked and what a nice job he did for your company.
Linda D. | Providence
We had 2 young men fix our clogged tub and put the right pipes under the sink.they were both very neat friendly and professional. If we need a plumber again we will use Roto rooter I will let my friends know about them
stephanie p. | Rumford
Very pleased with the service we received. James Tavares was great. He answered any questions about the problems we were having with our sewer drain. Very professional person. We would recommend Rotorooter to anyone who is having regular plumbing problems or as in our situation a backed up sewer drain. Bill and Diane Badger
William B. | Rumford
J just had my kitchen faucet replaced by Ed who did an excellent job. The plumbing was in a difficult place and he had no problem with it. He arrived at the quoted time and was very professional and helpful toward future projects. Roto-Rooter is a company I can trust and recomend.
Robert L. | Rumford
This was a call for your Tech to look at a pipe situation before it became a disaster. He assured me my supply pipe to my toilet tank was secure and tightened the pipe connection into the wall. I wanted a professional opinion because it didn't look right to me (loose going into the wall). He was patient and explained what he did until I understood it. He even checked my second bathroom to make sure that pipe was secure. I will definitely use Roto Rooter for plumbing repair should any problem arise in the future. Did I mention I received same day service? That was just like getting a present! Thank you.
Linda D. | Providence
Our rep (Edwin ${esc.hash}7109) was on time, with excellent professionalism, expertise and patience explaining what would be done, quoting on the job, seeing the job to its conclusion, explaining both the work done and the billing to us and leaving his work area clean. THANK YOU!!
Rollin B. | Barrington
Rental property at 3 Lyndale Ave, Warwick, RI 02889
John S. | Barrington
Awesome experience! Quick response time and great service.
Mary M. | Cranston
Fernando Monzon did the service. He was friendly, competent, and helpful, and his communication was excellent. Thanks!
Carl B. | Barrington
excellent service provided by nathan nunez. professional, quiet, quick and clean. got the job done for a reasonable price too. thanks again
Christina K. | Barrington
young man named Eric came over friendly, curtious and knowledgable. fixed the problem and on his way.
Peter V. | Coventry
Edwin was terrific. Very professional and personable and knew what he was doing. A great representative for your company.
Mary A. | Newport
Eddie was professional; knowlegable informative. I would recommend him to my friends. And will ask for him again.
Julie B. | Barrington
The service technitions were friendly and professional...I was very pleased with their work
Nancy h. | cranston
Rental property at 3 Lyndale Ave, Warwick, RI 02889
John S. | Barrington
They were quick, explained everything to the owner, and cleaned there stuff up afterwards.
Lisa L. | Cranston
We could not be happier with the service we received. Both the Tech and the Plumber Jim were outstanding. Very courteous, professional and extremely concerned with the issue at hand. Thank you for a job very well done!
Robin P. | Bristol
Rental property at 3 Lyndale Ave, Warwick, RI 02889
John S. | Barrington
PROMPT, POLITE, KNOWLEDGEABLE THANK YOU
Shanix Inc M. | CRANSTON
True pro's who knew what they had to do and took the time to explain every detail. Very pleased with the outcome and would like to thank Jim and Eric again.
Ralph T. | Bristol
They were quick, explained everything to the owner, and cleaned there stuff up afterwards.
Lisa L. | Cranston
I had rooterooter come to my house to repair a leak in my cellar, it also was the wrong trap under my sink, which had to be replaced. well they sent a very nice repair man , Wilson # 728. he was honest and a great worker, cleaned very thing up when he was done. he did a great job. I was very happy with his work. in the future , if I need work done I will ask for Wilson # 728
Beverly L. | Warwick
As of this date, totally happy with the work performed. Service technician, Nathan Nunez, seemed very knowledgeable, efficient, courteous, and very neat and clean performing the cleaning of a bathroom and kitchen drain. Would recommend Roto-Rooter.
Georgia B. | Providence
THe person you sent was very courteous, knowledgable and friendly. The job was done in a timely manner.
Debra P. | Westerly
Jim H. + Ed L. were very friendly and did a really good job. They worked together well. They cleaned up when they were done. Good guy's....
Carmela S. | Providence
Jay Gallogly came to service us. He was professional, knowledgable and took care of the situation in a very timely manner. We would highly recommend Roto Rooter and Jay to everyone! His close attention to detail was very much appreciated and his work ethic impeccable!
Janine C. | Cranston
On time, notified when to expect plumber to arrive. Solved problem in timely manner. Good detail on service provided on invoice. Thank you.
Susan B. | Portsmouth
I wish to submit a review for: Apolo Tech 1853 He was the most respectful & kind Service Technician I have had in over 50 years. I can say that as I am 85 at present. He worked for almost 5 hours on my blocked kitchen drains & made numerous trips up & down my cellar stairs, running machinery, cutting pipes, etc. He gave 100 % to do his job properly & wanted it correct before he left my home. I surely will call him again if I have any trouble as in my estimation, he is a valued employee. I feel he is such an asset to your company, his expertise should be rewarded ! He gets 5 stars from me as an A + employee. (I say this of my own accord without any prompting from Apolo )
Evelyn H. | Cranston
The person who came to do the service was very professional and explained what was wrong.
Kenneth K. | Coventry
Let me take the opportunity to commend Wilson Molina for his professionalism and dedication to duty. Our drainage system backed up on Thanksgiving Day. We would have had to cancel a gathering of a dozen family and friends, except that Wilson came out within a few minutes and cleared everything up. Two points are worth adding. One, he provided some training so that we may be able to handle small emergencies ourselves in the future. And two, he was extremely pleasant, especially considering he was working on a major holiday. Wilsons efforts reflect great credit on your organization.
James H. . | Barrington
Very professional service!
Ken K. . | East Greenwich
Wilkins, tech #1147 was very knowledgable about the problem at hand. He arrived before the scheduled time and proceded to solve my problem immediately. Worked very diligently until he was satisfied that the issue was solved and was exceedingly friendly. I will definatly call roto rooter back if I ever have another problem.
wanda b. . | providence
Prompt response to my emergency call on Thanksgiving Day. You were not my 1st call, but your receptionist was considerate and helpful and assured me someone would arrive within an hour, which was true. Another company could not promise me when I would hear back and said it could be several hours. Apolo was great in spite of it being Thanksgiving and the awful backup problem we had in our basement!
Lori W. . | West Warwick
I called and Rotor-Rooter responded within about 2 hrs. The service man knew what he was doing and left with the job well done.
Anthony C. . | Providence
techian explained every thing.IHe made us feel comftable and waqs very friendly and professional. He appeared to give the feeling of a relative and his work was outstanding. berore he left heexplained every thing and how to use the rotor router fofmula.
adolf r. . | providence
Best plumbers/technicians i have ever worked with. I feel so lucky that i called rotorooter.
Shawn M. . | Jamestown
The dispatcher understood that my need was urgent and promised a technician would arrive asap. When James #7432 arrived, he listened, understood and started to tackle the problem right away. James was polite and had great patience with us. I would definitely use Roto-Rooter again Thank you
Roberta Z. . | North kingstown
Wilkins our service technician was very promp and professional. He did an excellent job diagnosing and correcting the problem.
Amanda T. . | Woonsocket
Outstanding performance by Travis, our service tech, who was informative, neat, efficient and thoroughly professional. He more than anything else is a reason to call you again.
C Richard P. . | Warren
My main drain suddenly failed mid-day on Saturday, 12/21/13. We had water backing up in our basement. I called Roto-Rooter. Wilkins Henderson arrived within an hour. First thing I noticed about him was how polite he was and extremely pleasant. He took my problem off my shoulders on put it on his. He had the clog in my drain fixed in less than 20 minutes. I cant say enough about how skillful and professional Wilkins is. The service I received was nothing short of world class.
Gregory L. . | Cumberland
As VP of Timberlane Condos, we have used Roto-Rooter several times. The tecks are very knowledgeable, and experienced to get the job done right the first time.
Roland R. . | Smithfield
The technician was great. Im in the retail business and the service provided was top notch. Hopefully we dont need to call again but if we do we would ask for him again.
Bryan M. . | Rumford
I thought John was great, and coming out the same day etc.. He really worked hard to fix my situation, and I greatly appreciated it.
Dawn C. . | Oakland
I thought John was great, and coming out the same day etc.. He really worked hard to fix my situation, and I greatly appreciated it.
Dawn C. . | Oakland
Enea was excellent! He was very thorough, and explained in detail everything he did. What a great experience!
Barbara B. . | N. Providence
Your assigned plumber was great
Michael O. . | barrington
Joel was a pleasure to work with
Kerri S. . | North kingstown
The repair was made just one day after we called, and on a holiday, which was great.
James G. . | Exeter
I was surprise of the amount. I did not know the amount till the gentle man came in and told me the amount before he the job. I really need the service. So I paid my bill Thank you
Gertrude L. . | East Prov.
SERVICE PERSON WAS EXCELLENT ENEA DESIMONE
JOHN F ALLEN & SON I. . | WARWICK
Wilkins Henderson did a great job of explaining what he perceived the issue to be and his plan to resolve it. He was very professional and courteous. Great to do business with you!
Heather T. . | Coventry
Fernando was our service rep and was a very nice guy. Thank you!
veronica b. . | newport
I would like to thank Travis for the job he did at my house.. I had a clogged line.. Travis not only cleaned the line but clearly suggested how to correct the problem. Thanks Big guy Glenn
Glenn T. . | Woonsocket
The service technician worked very hard to resolve my problem and did it!
willie m. . | cumberland
Travis was great, helpful and informative. excellent service
andrea c. . | portsmouth
The serviceman who responded to our call, Derek Perry informed us from the start what he was doing and what our problem was. He left his information in case we had any questions or further concerns. This our first dealing with Rotor Rooter and we will more than likely use them again.
Nora D. . | Cranston
The service was superior to any other plumber we ever had. He did all that we asked and took the time to explain what he was doing. Cleaned up after. Well worth it. I wont go anywhere else, they have always taken good care of us. Very professional. Thank you!
Janice B. . | Exeter
Having a clogged toilet is no fun, but Fernandos kindness and knowledge were welcome in my home. He did a great job, with a smile on his face, to boot!
Victoria S. . | Providence
Service tech was very professional got the job done quick and even explain what caused this to happen :) very satisfied! Thank you!
Cindy P. . | Providence
The service tech was friendly and knowledgable .
RICHARD A. . | NORTH PROVIDENCE
Called at 10:00 a.m. On Saturday and Service tech (3712) Jay Galloshy arrived with-in 90 minutes. He performed service in a timely/professional/sanitary manner and saved us from making a huge mess had we attempted to resolve the issue on our own. Jay explained the issue/resolved the issue and provided an easy to understand plan to follow so we can avoid any future issues. I would gladly recommend him to anyone.
Romelle B. . | W. greenwich
Jim did a great job in a very unusual circumstance. It turns out we had 10 or more of cast main drainage pipe that was iced-up solid. Had to cut it out and replace before being able to deal with the original blockage. Quite a hard days work - Jim was very neat and pleasant throughout.
Kevin S. . | Wakefield
Technician was very professional and kept me informed every step of the way. Great Service!!
Peter L. . | East Providence
Service Techs Apolo # 1853 and Fernando # 3132 were professional, courteous and clean. They completed the work as quickly as possible.
Charles V. . | Warwick
John was very kind and listened to my explanation of what I thought the problem was. He went above and beyond to fix my clogged pipe. He stayed outside in the cold, trying to find my trap on my snow covered lawn and was able to free up the clog. He also gave me advice about how to keep this from happening again. I am very happy that I called Roto-Rooter and would recommend it to my friends and family. Thank you.
Kate C. . | Warren
I am so happy that I called Roto-Rooter of Providence as a plumber to fix my clog. John Altieri was kind and very patient with me and listened when I tried to explain what I thought the problem was. He even went above and beyond by staying outside in the cold trying to find my house trap. I would recommend Roto-Rooter of Providence to my friends and family if they ever need a plumber. Thank you so much!
Kate C. . | Warren
Great Experience! John Altieri is a very helpful, thorough plumber and I am very grateful he was able to fix my plumbing problem. Thank you so much!
Kate C. . | Warren
Wilson and Sean were very professional, letting us know exactly what needed to be performed to clear the drain and explaining everything very thoroughly. They answered all our questions and worked very fast to take care of our problem. Thank you for such wonderful employees.
Armand S. . | Rumford
Jim answered all my questions and is a very nice person.
Crystal R. . | West Warwick
Serviceman was very knowledgable and took time to explain process.
Claire D. . | Cumberland
Christopher Miller
Manager
401-228-1063
Address
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1195 Broad Street
Providence, RI 02905

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