Lansing, MI Rate location (47 Reviews) Call Now 517-321-2100

Roto-Rooter Lansing, MI: Customer Reviews & Testimonials

When you need experienced plumbers in Lansing, MI, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Lansing, MI

I had a clogged drain and John tech #84 came out and was punctual and explained the situation and showed me where the problem in the drain with his cool camera gadget. Very in formative and friendly.
We had a build-up of water in our basement that was rather worrying. I called Roto Rooter and they sent John (84). His knowledge of everything from stop #$%$ to drain traps was very impressive and he identified that there was a back-up in the main drain. Watching him work was fascinating. He was fast, efficient and friendly and fixed the problem rapidly and - best of all - cleaned up afterwards! The staff who answered the phone when called for hep were also friendly and helpful. I would wholeheartedly recommend Roto Rooter to anyone with plumbing issues in the Lansing, MI, area. Our disaster was averted and the job was done extremely well.
John was fast, friendly, professional and efficient. He took the time to explain things to me and replaced our sump pump! We will definitely use to to rooter again!!
Kickin K.
We had unwittingly built a long closet of shelves over the clean out and I thought we would have to empty it and take out the bottom shelf, but John was able to scrunch himself under the bottom shelf to do his work. My drains now are clear. He gave me an estimate for Roto Rooter to dig up my front yard to repair the broken sewer line, and recommended I get other estimates. We discussed pouring Root-X in the toilet annually in the future, to keep the main line clear.
Penelope L.
Fast, amazing, and knowledgable service. John(84) and Billy(86) were wonderful to work with. I will highly recommend Roto Rooter for anyone who is having plumbing issues. Thanks for your time and excellent service:)
We experienced a plugged drain Monday late afternoon and couldn't use our plumbing. Being in our 80's we needed help but the first six plumbing companies we called told us they couldn't get to us until Wednesday morning at the earliest. We next called Roto Rooter and received assurance that we could have service Tuesday morning which gave us much encouragement. Chuck and Billy arrived Tuesday morning and cleared the problem quickly and efficiently. They also signed us up for continued maintenance service to assure problem free plumbing in the future. We are most satisfied and recommend Roto Rooter Plumbers highly. James & Helen Person, Lansing, Michigan
Jim P.
Roto-Rooter of Lansing, Michigan is my hero! When I encountered a clog in my basement drain they were here promptly and remedied my problem. My technician John Smith (#84) was friendly, knowledgable and talked me through each step of the process. He was thorough and cleaned up after himself, which is a huge +++++ with me! He also informed of of what I could do to remedy the issue of the tree roots in my sewer line. I will definitely use Roto-Rooter of Lansing any time I have a plumbing issue! Also, love the fact they have coupons!! Thank you Roto-Rooter of Lansing!!
I had a major plumbing issue that surfaced late on a Friday night. They came out and worked late into the night and then came back the next day in horrible, freezing weather and fixed my issue for me. Excellent service and very honest.
Andrea H.
Timely, efficient, and honest. I no longer need their service as I replaced the drain from the house to the street. Recommend.
Charlene D.
My main basement floor drain was clogged up with debris and they came out and cleared it all up for me. Ron also gave me some good advice for how I might be able to address the problem in the future if other issues arise. Good service if you’re looking for a trustworthy plumber.
Eric D.
The company was easy to make an appointment with-they worked with my availability. They called to tell me when the technician was to arrive and he did come promptly. The technician was prompt, polite, knowledgeable and did quick, clean work. He also asked several times if I had further questions or concerns. Alleviated one concern I had and told me about a few other services that were available that I might want to consider in the future. The price may have been high, but I didn't do a lot of shopping around with a pipe that was leaking-I wanted it fixed ASAP. I will consider them in the future for other services. Great to work with.
Beth D.
Came out on Memorial day. Determined it was a septic line problem. Recommended septic tank service. Very professional. Tech's name was Ron Abbott.
John B.
It was already around 7:00 p.m. on a Friday night when I heard a hissing sound that turned out to be a broken pipe from all of the freezing cold weather. We called Roto Rooter and they were able to come out right away. Ron Abbott was very prompt, super courteous and funny and was very respectful in our home. He cut and capped the leaking pipes, cleaned up before he left and explained everything he was doing as well as offering some pointers to avoid further issues. I would highly recommend RotoRooter in the Lansing, MI area and especially Ron!
Chris G.
The Technician for Roto-Rooter showed up on time. He listened to my explanation of the problem and then explained the solution and repair. He was professional and courteous. I was please with the result and the service provided.
Bruce J.
Your technician was neat, polite and knowledgeable. He showed me what he found and explained the options available. Thank you.
Lynda M. | Lansing
Caleb came out within 1/2 hour of our phone call. Problem was worse than we thought. He rearranged their schedule for the next day and he was there early in the morning. Two others joined him part way through the day and they worked very hard to get our basement problem taken care of. They knew we were planning to leave for a camping trip and they made sure our minds were at ease knowing that we would have a dry basement when we got home. Thank you so much for your prompt, courteous and professional service!
Rick and Laura C. | Lansing
Roto-Rooter is awesome very friendly fast they gave us a huge discount because our stuped home Warranty company backed out on paying for there service after they were all done. I love this company good honest people. This is our plumbers for life.
Christopher S. | Lansing
AAA+++ service called toilet was pluged they had a tech here in 30min job was done in about a hour first class service tech was great AAA+++
Michael l. | Lansing
11/21/15 - We called Roto-Rooter in a panic because all our plumbing started backing up. Our son and his family were here for a family wedding and everyone was trying to get ready. My husband called several places in town but no one could come until Monday. Then we called Chuck from Roto-Rooter and he saved the day. He came right over and while snaking the drain found with a camera part of the tiles underground looked as though they had disintegrated. He continued taking care of the issue at hand quickly and got us back to normal in no time. He was fast and courteous and we were even able to attend the wedding! 12/09/15 - We had called Roto-Rooter just a few days before this date and quickly got an appointment to have our plumbing dug up in our front yard to take care of the disintegrated tiling that Chuck had found. Josh and crew were on time, very professional and kind. They let me know exactly what they were going to be doing and how long the job should take. Josh went out of his way to make sure that we were satisfied with the job before they left. We won't waste our time calling anyone but Roto-Rooter from here on out. Great service and great people working for them!! I have recommended them to several people already. Thanks Roto-Rooter!!!
Craig D. | Lansing
Good job - quick, courteous.
Mike B. | Lansing
tech explained the job, is friendly,informed,water flows pretty good with no back ups.
James k. | lansing
Your staff made everything go smoothly since we were trying to do this from a long distance away for my daughter.
Tom r. | holt
Chris and co-worker did a great job. They were very professional. They let me no in advance of the work what the possible charges would be. They got the job done quickly. They cleaned up after themselves. All in all a great experience.
Kevin S. | Okemos
People have told me the best advise is not free. When I called Roto-Rooter, I knew I was going to pay a little bit more, but the previous service I was using was not solving my problem. From the moment Ron Abbott (Tech ${esc.hash} 73) stepped in my house, he was unloading sound wisdom to solve the problem beyond the backed up drain line. I walked away raving to my wife about how much knowledge Ron unloaded on me to help solve the bigger problems we had. Thank you for you wisdom and knowledge.
Art T. | Lansing
On 11/13/14 I contacted our area Roto-Rooter technician, Charlie Reed for plumbing and drain issues. Mr. Reed was knowledgeable, well educated and provided me with valuable information and tips to keeping our plumbing in good condition. The service was way beyond what I expected. Thank you for your excellent customer service and plumbing and drain experience. I will recommend your services to anyone with pluming issues.
Bob R. | Lansing, Michigan
Ron Abbott was prompt, efficient, helpful, and friendly. A very good experience.
Paul C. | Lansing
Prompt, great service. Encountered a complete mess and fixed it! Problem explained and alternative remedys.
Cindy C. | Lansing
Very efficient and effective. Good work done in a timely fashion.
John R. | Lawrence
Your service man Don was polite, professional and courteous. He was knowledgeable about what needed to be done to clean (water jetting my field drain.) He took the time to explained what he was going to do, and how he was going to do it. After he was done he recommended the root ex to help kill the root ends that may have been left in the drain tile. In fact he took the time to help me to put the root ex in my drain. When he was finished he ask if I was satisfied with his work and asked if there were any questions he could answer for me. Before he left he thanked me for using root rooter. I will recommend root rooter to all my friends. THANK YOU FOR A JOB WELL DONE. You deserve a five star rating. Mr. Gerald Brown.
Gerald B. | GrandLedge
Josh was very calm and persistent with our repair. He was able to explain what he was doing and what he completed. Thank you.
Bruce J. | Lansing
Great job Technician Ron was great and on time
Steve m. | Lansing
If you ever have a plumbing problem, and you want good service, good price and great people Call 1-800-get-roto (1-800-438-7686) We recently had a plumbing problem and called Roto-Rooter, they sent out Charles who not only fixed the problem in a timely and friendly manner and when he was done he cleaned everything up to perfection. What a company WOW!!!
Phyllis And Phillip M. | Mason
Matt was a professional delight! He was thorough and went above and beyond for a rental property we own. He worked so hard and was very kind to my tenants. To quote my tenant, "He was FANTASTIC." Thank you so much!
Debra R. | Lansing
The two technicians arrived within the given time frame, and spent several hours working to ensure that my sewer line was clear of a major root infestation we had discovered. They gave clear instructions for followup protection with root killer, and left my basement clean and dry, unlike a competitor I had used previously.
Aaron O. | East Lansing
Service person was very knowledgeable and thorough in his work and his explanation of what the problem was and what he was doing to repair it. He was excellent in his job performance.
Joann C. | Lansing
We appreciate the prompt response when we called for service...many thanks!
Robert P. | Lawrence
Ron Abbott was prompt, efficient, helpful, and friendly. A very good experience.
Paul C. | Lansing
Josh was very thorough. He explained what he was doing, and had lots of options on how to fix the problem. He did the whole job in less than an hour.
Patricia O. | Lansing
Your team did a really, really good job and I'm thankful my call found its way to people who know what they are doing and are professional, friendly, and helpful.
Cynthia F. | Lansing
Excellent service. They arrived promptly. John the service man was very efficient, informative, worked quickly to solve the problem and cleaned up afterwards. He also gave me an estimate on some future work I may need done. Would not hesitate to use them again.
Carole W. | EastLansing
The serviceman, Ron Abbott, was fast, friendly and efficient.
Steven M. . | Holt
charles reed was the technician and he is very good at his job. the value of his work is excellent. we could not have asked for a better person and company. all we can say is excellent excellent excellent. job well done.
antonio b. . | Lansing
this is one of the very best companies. we can not say enough about service. the technician was charles reed. we are beyond please with the full service from this company. so dont look any where else. this is the best company with the right technicians who care about the all the work they do. excellent excellent excellent. job well done….
antonio b. . | Lansing
We have found this company to be an extremely accommodating company, and the technician who came on site really cared about the service he was rendering. We couldnt be more pleased.
Paul T. . | Lansing
Tech was very fast at getting out, He had awesome knowledge and Got the Pipe Fixed in no time at all. Will Def Call Again If Any Problem Will Occur. Thank You Roto-Rooter Tech
Walt N. . | Morrice
Ron Abbott was recommended for the job, and he came through with bells on! Hes pleasant to interact with, seems to know his business and does a great job. What more do you need from a service provider?
Sarah P. . | Lansing
Ron Abbott was my service tech. He was professional, pleasant and extremely knowledgeable. A+ Service!
Suzanne B. . | Lansing
Aaron Sklapsky
2900 Alpha Access Street
Lansing, MI 48910

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