Kansas City, KS Rate location (67 Reviews) Call Now 913-982-1299

Roto-Rooter Kansas City, KS: Customer Reviews & Testimonials

When you need experienced plumbers in Kansas City, KS, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Kansas City, KS

It is extremely rare for me to find the time to write a review, but I was so pleased with the customer service and courtesy that your technician (R cenial) provided that I did not want his work and professionalism to go unnoticed. He responded quickly, accessed the problem, and provided a solid solution. Thank you for a positive experience.
Joseph M. | Kansas City
Chris Ladesic 0368 Mr. Ladesic was very professional, friendly, and courteous. We were very pleased with the job he did and would recommend him and Rotorooter to anyone in need of plumbing services. Thank you for your timely and efficient service. Sincerely, Mr. Herring and family.
Jack H. | Kansas City
The service technician Mason, did a great job. He arrived within 2 hours of our call to take care of the main sewer pipe clog, and got everything unclogged in about 2 hours. I was very happy to have the situation taken care of so promptly before it led to more damage.
Brad J. | Kansas City
Very quick response time
frank r. | Kansas City
The technician that came to service my home was very pleasant and respectful to have fulfill my plumbing needs. I would gladly recommend this roto-rooter technician to anyone looking for service
chenika b. | Kansas City
The technician that came to service my home was very pleasant and respectful to have fulfill my plumbing needs. I would gladly recommend this roto-rooter technician to anyone looking for service
chenika b. | Kansas City
Very fast and efficient service. Keith was the plumber we got and he was very knowledgeable and friendly.
Krischelle k. | Kansas City
The technician was wonderful - friendly, caring and totally competent.
Glenda G. | Kansas City
Everything went fine. Larry came out first on Saturday and got our drain cleared enough so that we could use our plumbing. Allen and _____ came out the next day with a video camera for viewing the source of the blockage.
Cordelia B. | Kansas City
From the initial person I spoke with, to the technician who completed the visit, everyone was very friendly and pleasant. The service was very quick as well. It took less than two hours for me to make my first call for a quote, schedule the appointment, have the consult completed, to having the work done. I would definitely recommend Roto-Rooter to anyone needing plumbing services. Thank you.
Alicia A. | Kansas City
Garrett was very efficient in his job. Answered all our questions and worked quickly. The gentleman that came out with the camera explained exactly where the drain line was broke and how they would repair.
Ethel G. | Kansas City
Tony and Garrett were very professional and took care to explain everything for me to understand. I've had Tony before. I knew everything would be okay because of his honesty and loyalty to your company.
Donna S. | Kansas City
The technicians were very helpful and they did a wonderful job.
Michelle C. | Kansas City
I have dealt with Roto Rooter for many, many years. Their response to nee and the attentiveness to our issue(s) has always satisfied us. The technicians are always open about what's going on and the benefits of accessing other services. With the issue with our main drain and after our tech explaining the pros and cons, my husband and I are looking at upgrading our pipelines. Great Job Mark!!
Joy B. | Kansas City
My technician, Jake ${esc.hash}656, was very professional. I was impressed with his knowledge and courtesy.
Sara h. | kansas city
Showed up early which was wonderful, fixed our spewing pipes in the basement even though it was a weird situation and there was no part for it in the van. Patrick went to the store and found what he needed to fix it. It was fixed quickly and completed without a worry. - Kansas City KS
Dacia P. | Kansas City
Sewer line was blocked called Roto-Rooter they came out in less than two hours did an excellent job. Our technician Mark was very knowledgeable and courteous. Did a very thorough job.
Jaime P. | Kansas City
Tony was great. Would request him next time.
Cynthia M. | Overland Park
My technician, Gray ${esc.hash}916, did a excellent job. He was honest, straight forward and explained all my options. His work was exceptional and he did a great job installing the water heater. I will definitely call this company again when I need this type of work to be done. His customer service skills are excellent, you couldn't ask for a better technician.
Myrtle W. | Kansas City
Tom showed exceptional customer service to me on Christmas Eve. I would like to thank him for coming out and doing an outstanding job!
Denise F. | Kansas City
The technician who came to my home, Jim Young, turned my big scarry crisis into a managable problem with a solid and understandable solution! He was exceptionally competant and compassionate about my perplexing sewer pump mystery which stemed from damage caused by another companies technician. I will NEVER go there again!! Though I hope never to have plumbing issues again, I know exactly who to call if I do!! Thank you!
Kirstin C. | Kansas City
the plumber who did the drain cleaning, R'Cittio, was very professional, friendly and knowledgeable
Matthew l. | Gladstone
Fast and did a great job
Angie U. | Kansas city
Charles was excellent and he provided quick service.
Elizabeth d. | kanada city
Josh was my service technician. he was friendly, professional and appeared to know what he was talking about. His equipment was functioning, he apologized that it was dirty, but the appearance had no impact on its performance. He cleaned up after himself. I felt confident that he was not going to try to hard sales me...selling me stuff that I didn't need. When I asked about a product to prevent tree roots only then did he modestly inform me. Great guy!
Md A. | Lansing
Submitted a request for service online and someone was there in about 30 minutes. Cale P. 1058 was friendly and diagnosed and serviced my backed up kitchen sink quickly. Thanks!
Phil A. | Lees Summit
Excellent service, fast, friendly, knowledgeable technician.
Stan S. | Kansas City
All your technicians need to be like Marcus! He was professional, courteous, and extremely talented. He knew exactly what he needed to do to fix our problem, and did it with a smile. It was not an easy job - at all. Our clog extended hundreds of feet. He took care of it with ease and confidence - making it appear easy. Kudos to Marcus..... and to RotoRooter, for having such an exceptional employee! Thanks to you both.
Connie K. | Kansas City
Your service technician Kile did a great job! Thank you, Rita & Mike
Rita Z. | Kansas City
I was very happy with the service from roto-rooter technician name mark t-number 283.he came in on time and done a great job at my home, and after he was done he explained to me about my service that was done, and what could be done to prevent it from happening again. I was very happy with his professional and his skill do to the job at hand. Thank you roto-rooter. God bless
France D. | Kansas City
Richard was a joy after a very bad experience. He was experienced and knowledgeable, and was an excellent representative of your company.
Martha B. | Kansas City
I have never used your company before but as a first time experience I appreciated it and deff. will keep you in my contacts
Camille S. | Kansas City,
Great technician. Accurate diagnosis of problem, clear explanation of issues, and expedient correction of the problem (plugged branch line under basement floor). I will use him again if (when) issues arise.
Steve P. | Kansas City
Gray, Tech. ${esc.hash}916 did a great job with our situation, and he was very professional and explained everything. I would definitely use Roto-Rooter again in the future, and would prefer to continue working with Gray, if he is available, when our next plumbing issue happens.
Demetrius W. | Kansas City
The serviceman was courteous and did a nice job.
Mary R. | Kansas City
I would highly recommend Roto- Rooter. Justin the technician answered all my questions and was very professional. Thank you, Susan L.
Susan L. | Lansing
Brad Breen? Technician number 1237 was very professional, courteous, and thorough. He explained everything that was needed and gave me a full written account of what was done. Couldn't have received better service.
Ann S. | Kansas City
The service techs, Nick and Dalton, were knowledgeable and worked well toether to diagnose the problem. They solved the problem and cleaned up the area better than any service people I have had in my home before. It is obvious that they have been trained well in customer service.
Sharon W. | Lee's Summit
The tech that came was very friendly and fast. Let us know what he found and patiently answered our questions.
Mary G. | Kansas city
Arsenio was very, very helpful and polite and fixed the problem I will tell all my friends and family about you thank you sooooo much
Charles & Deborah S. | Kansas City
My technician Gray was awesome. Will be using this service again.
Shatisha F. | Kansas City
solved my problem quickly and expertly. showed me what the problem was and why it needed to be corrected.
Wanda w. | kansas city
Service call was scheduled for within 2 hours of my call in. Tech didn't arrive onsite until a little more than 3 hours. Was not a problem, however. Tech was coming from quite a distance away and was very professional when he arrived. Corrected the problem the first time. That's what counts!
Greg R. | Kansas City
Kila was very friendly and performed a very professional service. Talked me through what he was doing the whole time.
Michael C. | Leavenworth
I had a great experience after calling RotoRooter on a Friday evening. Found out our main sewer line had backed up all over the basement floor. I thought we'd have to either wait until Monday or pay a really high fee for a weekend call. But they scheduled us for the next morning and it was considered a regular day. (Sundays the same!) Our service tech, R'Cittio, was very friendly, professional, and walked me through everything before, during, and after. He was able to clear out the debris and show me the video of the cleaned out pipe all the way to the street. With a coupon I found on their web site ($30) the cost was $349. But that has a 6 mon. guarantee included. He also included at no chg a 64 oz bottle of their drain maintenance product and carefully instructed me on how to use it in my floor drain, sinks & laundry line. I fee I really got great service and my money's worth in instruction and customer service.
Lisa H. | Leawood
Gray did a great job. He was quick and efficient
Rachel K. | Overland Park
John Young, Technical #1458, did an awesome job unclogging my kitchen sink drain. He truly went the extra mile. Very professional, knowledgeable, nice, and honest guy. I give him 5+ gold stars.
Karlin K. | Lawrence
Justin did an exceptional job! Very professional and knowledgable. I would recommend him to my family and friends. Thank you!
Michelle S. | Overland Park
Excellent and fast service. Repaired damaged water line and took the time to explain everything to us. Highly impressed with the service call and on a Sunday. It kept our new floor on schedule for Monday!
Mary Joy F. | Overland Park
The service technician was knowledgeable and efficient. He was friendly and was careful to wear booties in my home - so I gave his service five stars. The only negative was that the technician reminded us (five times) that he didn't charge us and that other (I'm assuming Roto-Rooter) technicians would have charged us $110- even though your website clearly states you offer free estimates with no trip charge. He led us to believe that he was making the decision - not the company - to give us a free estimate and waive the trip charge. Having a technician offer services free outside of what is normal for your business might seem like a positive message, but it made us very uncomfortable. It was so awkward because we kept thanking him after each reminder. I felt like he was using his "favor" as a way to get us to purchase his drain cleaner. We were left feeling so uncomfortable that we did purchase the product. I would much rather deal with someone who follows company policy at all times. He also repeatedly said, I'll be honest with you... which may have been just a phrase he uses - similar to someone else saying, "um", but if someone says he will be honest with me I assume there are other times he is not honest or that others in the company are dishonest. I'm not trying to be picky - but everything the technician says should match the language of your marketing collateral. I do business with larger reputable brands for the consistency in pricing, policy and service quality. Maybe he was encouraged to "be honest" and give us "free services" in order to avoid a zero revenue house call. If so, it did result in a purchase, but made us question the integrity of your company.
Roxann K. | Olathe
Had a crack water pipe leading into our house, call Roto-Rooter, and Kila came out (technician #819) he did a fantastic job. He was very professional and gave some tips on waterlines . Thanks so much..
Frances H. | Leavenworth
Did an excellent job and gave a great suggestion. Would recommend roto-rooter.
Cynthia T. | Kansas City
Did an excellent job and gave a great suggestion. Would recommend roto-rooter.
Cynthia T. | Kansas City
For the first time needing a plumber at my house it was nice to find a company that was quick to respond to my problem.
Danial P. . | Overland Park
RCittio was my techs name. he was very professional and personable. I would ask for him personally if I ever had the need to use your service again. now my only complain is that I cant write a review to win the sweepstakes because I dont do angies list or twitter or any review sheets. help me out - how do I get entered?????
sheila h. . | kansas city
Kenny was great, very competent.
James C. . | Leawood
We called the office at about 9:00 AM to have a drain cleaned that was plugged. The service technician arrived at 10:00 AM. He was very professional and had the job done in excellent time. The technicians name was R Cittio.
Lonny M. . | Kansas City
the service technician tracked up my carpeted floor. he didnt wear booties the entire time he was there. he did offer to clean it but I declined since it is new carpet and I am careful about what chemicals put on it.
Laura L. . | Kansas City
I was pleased with the technician that addressed my problem.
Cameron W. . | Overland Park
Have used Roto Rooter for many years, and the technicians are always polite, efficient, and knowledgeable.
J Edd B. . | Overland Park
Excellent service provided be Mike.
Robert B. . | Mission
Chris was our technician. He has worked with us a couple of times now. He has been outstanding- always professional, easy to work with, works hard to find and fix the problem. It is never enjoyable to need a plumber, but Chris puts us at ease about the issue and is very thorough. We are very impressed with his efforts and really appreciate it!! We just wanted to say think and let you know how much we appreciate his work.
Chris M. . | Shawnee
I appreciated your technicians professionalism. He was very knowledgeable and a great troubleshooter. Thanks for your help!
Neil F. . | Olathe
Came out today and finally got the problem solved. Very much appreciate the service and attention to detail the Richard provided today. Thank you very much
Lonny M. . | Kansas City
Our service man was very helpful and fixed our problem quickly! Thanks Roto Rooter!
Gordon M. . | Overland Park
Mike was very nice and professional.
Elizabeth G. . | Lawrence
Our service man was prompt , knew his job well, conducted himself very professionally.i would call Roto rooter again if I had to
Susan R. . | Olathe
Brett Munsey
Manager
913-982-1299
Address
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5000A State Avenue
Kansas City, KS 66102

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