Jamaica, NY Rate location (42 Reviews) Call Now 718-263-2391

Roto-Rooter Jamaica, NY: Customer Reviews & Testimonials

When you need experienced plumbers in Jamaica, NY, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Jamaica, NY

I needed service ASAP yesterday as my toilet did not flush at all. Bill Nasen was on site very quickly to assess the problem to be that I had a full cesspool. He made a phone call back to the dispatcher to get a pump truck to come and pump my cesspool. Within hours my cesspool was located and pumped (in very cold temperatures mind you) and treated with chemicals so that we could use our bathroom and sinks again. Of course when you are dealing with plumbing issues they will never be made pleasant but this guy went above and beyond to ensure that we had service before the end of the business day.
Sean M.
They came in a timely manner. They checked my main sewer line for roots with the camera system the tech brought with him. My pipes were root free. I wound up being a clogged trap.
Daniel M.
Great service. Arrived when they said they would. Very professional. Cleaned up after themselves. Overall a very good experience.
Peter F.
My first and only choice and when it comes to plumbing! Fast, courteous and trustworthy. They get the job done right the first time and when they leave you can rest assured that the problem will not return! Great Work!
Frank A.
Bill Nasen and Sean were on the scene in my apartment yesterday digging my cesspool up for a possible full cesspool after my toilet had gone down and would not flush anything at all. Bill diagnosed the problem as it being a full cesspool and called immediately for there to be a truck to come pump it out. They were fast and courteous and Bill had even come back after his last service call to help Sean finish up and to make sure that our service was back before the end of the day so we were not inconvenienced any more by our toilet problems! I would definitely recommend Roto-Rooter to anyone in need of plumbing repair!
Tina P.
The plumber from 114 W Main St, Smithtown, NY 11787 arrived in an hour of calling. The job was done right and fast.
Donald P.
Dear Roto-Rooter, Thanks for providing the comfort that your people are available and help me take care of our plumbing problems any time of the day to suit my time convenience. Though all your techs are nice, I always prefer Mr. Gary who is familiar with my needs. He is very friendly, punctual and professional. Keep up the good work! Raj Bhalodkar Jericho (Long Island), NY
Raj B.
We were in need of a plumber when our sump pump went, but were not expecting anyone to make it quickly or even the same day due to the 10 inches of snow that just fell. We called Roto-Rooter in Smithtown and were relieved when they informed us someone would be over within the hour. Surprisingly, within 30 minutes, Ken G. and his helper were at our door! After about an hour of work the job was done! Thank you Roto-Rooter for such prompt attention and for Ken and his helper for battling the storm and slippery roads to get the job done! We will definitely recommend Roto-Rooter to anyone in need of a good plumber!
Maria L.
The service provided by Dan 1515 was excellent and very professional. Although he could not solve the problem (he was not equipped for that), After extensive probing he was able to determine the cause of the blockage in the sewer line. I was satisfied with his work.
Enzo B.
Tech (Patrick) was friendly, courteous, and professional I would ask for him again. He arrived quickly, and did a thorough job quickly and cleanly.
Peter K.
Charles (#1296) was great! He kept us updated on arrival time, was very thorough, very polite, a real gentleman and he was able to explain exactly what he needed to do and why. you guys rock! Thank you!
Alan N. | Jamaica
Charlie (1296) came to my house today after my husband broke a pipe while trying to snake out a clog himself. I am very thankful he was able to come on a Sunday!!! he did the job perfectly. Addressed all our concern and was so nice and clean in every aspect of his work. Very happy with the results!!.
Jean P. | Jamaica
Service man was here quickly (2 hrs) and was very friendly,did a great job
Maria S. | Jamaica
Since we had used them previously, We called them in to our Farmingdale home on 12/12/14. We needed someone to unclog our line as we had a party that night. They were at our home within an hour. Our plumber needed to get to the trap but was covered with multiple items and told him that if he wanted I could move the items and he could come back and check the line. He said that he would help me move all the items so that he could get to the main trap. After that he continued to snake the line. They were very prompt and helpful.
Kim A. | Jamaica
Alex 53 was very helpful and very efficient. He helped my family with a chronic problem with the first floor bathtub. He explained short-term and long-term solutions to this problem. I highly recommend him.
Juliet H. | Jamaica
Had a huge problem in my basement last night and I made a call and they were there in no time. Dan-1515 did the job with no complications and no surprise "additional" cost.
Kevin S.
Roto-Rooter Plumbing did a great job from placing the service call to shaking the technician's hand at the door. Their customer service over the phone was top notch and the plumber they dispatched (Marc) did a great job of explaining our options and everything that went along with the cause and solution to our issue and what to look out for in the future. I would highly recommend them for their professional, friendly and prompt service.
Rob A.
I live in a hundred year old home on the North Shore of Long Island (border Queens/Long Island). One recent evening I heard a dripping sound but as it was raining, I figured it was on the outside of the house. Much to my dismay however, the next morning I realized the dripping was actually water leaking through the walls from a 3rd floor toilet, through the floor boards and through the ceiling of the 2nd floor. I was in a complete panic as I ran upstairs to try and assess the situation as the toiler was now overflowing and water was everywhere. Not only was there a slow leak from the toilet, but it was now overflowing in the walk-in shower with no possible end in sight. I rigged up some sort of gizmo to abate the flow, but knew it was only a matter of time before it really became a disaster. The first plumber I called came and assessed a very grave situation, requiring "at least two full days of work, tearing up the floor and the ceiling below" which would also require a carpenter and a lot of money...but he wasn't able to do it. The 2nd plumber walked into the room, looked around and walked out saying the job required a very skilled plumber(?)...At this point, I was incredibly frustrated and concerned for what could be happening. Around 6pm the doorbell rang and there was ROTO-ROOTER's Everett Smith (Angel Plumber!) Not only did I NOT expect a plumber to make house calls after 5pm but never could I have imagined one who would not leave until he (alone) fixed the job to completion. With years of plumbing school experience under his belt, here was a man that not only knew what he was talking about, but had a solution and saved me money. He was incredibly knowledgeable and explained both the problem and his resolve to the issue before he made a move. He provided me with an advance cost estimate and broke it out line item by item assuring I understood what and why he was doing all he did. As it turned out, the job was not as grave as Plumber #1 nor Plumber #2 conjectured. And not only did Everett completely fix the issue, but he was incredibly competent, thorough, conscientious, cleaned up better than I ever could have imagined, extremely respective of me and my home, personable and caring, meticulous and passionate and took pride in doing an excellent job. The proof is in the pudding and I've never had a better "plumber" experience before. I HIGHLY recommend Roto-Rooter & Everett Smith.
Bridget S.
The best service ever timely prompt and efficient Louie tech number 1372 was the best plumber that I ever had the chance to work with I am located in Massapequa New York and he came within 15 minutes of my call of a sewer mainline overflowing when he found it wasn't the main he still cleaned it up then removed my toilet and pulled out a 2 foot rag that was dropped into the line during construction which was the culprit.  He even carried the old broken toilet out to the curb for me and cleaned up quite thoroughly I am very impressed and I give my highest recommendations and ratings to Louie number 1372 thank you brother
Nycskyline H.
My recent Roto-Rooter service call was professional, punctual, courteous, and clean. Roto-Rooter lived up to its reputation.On Thursday, January 2, 2014, I noticed that the water level was not going down in our toilets after being flushed. I knew it was not a toilet issue, but probably a clog in the sewer line. I called Roto-Rooter and was given a service window of four hours. I then received a call back, informing me that a technician would be here in forty-five minutes. The customer service aspect of this experience thoroughly impressed me. I can t tell you how many wasted hours I have spent through the years waiting for appointments! The majority of these companies do not keep the customer informed or when they do, it s to let the customer know that they need to be rescheduled. This was especially important since we were expecting a snowstorm later that day that ended up dropping ten inches of snow! Our technician (Joe) arrived, introduced himself and displayed his credentials and then effectuated the repair. Upon completion, Joe troubleshooted the repair several times to make sure that we were satisfied before he departed. Once again, we were up and running (flushing)!This was actually the second time we called on Roto-Rooter. The first time was on October 28, 2012, the day before super storm Sandy hit! Imagine our luck, needing service both times right before a major storm! No need to imagine, though, that Roto-Rooter was ready, willing and able, and our troubles went down the drain!
Keith
My recent Roto-Rooter service call was professional, punctual, courteous, and clean. Roto-Rooter lived up to its reputation. On Thursday, January 2, 2014, I noticed that the water level was not going down in our toilets after being flushed. I knew it was not a toilet issue, but probably a clog in the sewer line. I called Roto-Rooter and was given a service window of four hours. I then received a call back, informing me that a technician would be here in forty-five minutes. The customer service aspect of this experience thoroughly impressed me. I can't tell you how many wasted hours I have spent through the years waiting for appointments! The majority of these companies do not keep the customer informed or when they do, it's to let the customer know that they need to be rescheduled. This was especially important since we were expecting a snowstorm later that day that ended up dropping ten inches of snow! Our technician (Joe) arrived, introduced himself and displayed his credentials and then effectuated the repair. Upon completion, Joe troubleshooted the repair several times to make sure that we were satisfied before he departed. Once again, we were up and running (flushing)! This was actually the second time we called on Roto-Rooter. The first time was on October 28, 2012, the day before super storm Sandy hit! Imagine our luck, needing service both times right before a major storm! No need to imagine, though, that Roto-Rooter was ready, willing and able, and our troubles went down the drain!
Keith T.
Was having problems with toilets and drainage in general backing up into my downstairs bath tub (in a high ranch). Local regular plumber said I needed a sewer cleaning service. Called Roto-Rooter, in Smithtown, NY. They arrived within the 2-hour time window given (same day) and quickly assessed my situation. The problem was where my house connected up to the sewer system right near the house. Small roots had gotten into the connection between the house plumbing and the sewer piping. They used large motorized augers to clear the pipe at the clog, and also made sure that the piping was clear completely out to the main sewer line (about 100 feet). They also used a camera snake (included in the price) and I was able to view the entire length of piping while they made sure the pipe was completely clear. I can't even say that the price was too high for the amount of work they did. Overall, I am very satisfied with the service provided.
Bob P.
I called Roto-Rooter in Smithtown when we were experiencing plumbing problems in our 1st floor bathroom. They said they'd send a plumber shortly, and Tom arrived a little while later. He found the problem right away and got right to work. He was very courteous and professional and explained very clearly everything he was doing. In no time at all we were up and running again. Thank you Roto-Rooter and Tom:) The Gioia Family
Caitie N.
We had a frozen pipe to our only working shower. After calling several plumbers and getting only one response with an estimate of $550 we called Roto Rooter. It never occurred to me that they are a full service plumber. They got back to us in less than an hour and were at the house in less than an hour after that. Bill and Sean diagnosed the location of the blockage and had us running in less than 40 minutes. The $310 charge (with use of coupon from there web site) was acceptable. I will certainly call them for any of our future pluming needs.
Robert T.
Called Roto Roofer and technician Dan came out and was very informative and understanding.
Jeannette W. | Jamaica
Manny & Frank along with their wonderful crew were awesome! Not only were they professionals but lovely people. Thank you Roto Rooter for sharing your team with my family and I.
Dawn T. | Jamaica
Service men were very helpful and knowledgeable
Dawn T. | Jamaica
Paul #7197 was extremely helpful and professional. I will definitely my friends and family about my experience and have them use Roto-Rooter again.
SOO MI L. | Jamaica
Kevin showed up on time. Was very professional and efficient. Rotorooter will be my choice for all future plumbing needs.
Jennson C. | Jamaica
I felt the technician was very prompt, courteous and professional.
Eloise H. | Jamaica
Tech's were courteous, efficient, arrived within time provided and cleaned after themselves very well.
Celida E. | Jamaica
Excellent professional service
Susan D. | Jamaica
This is the fourth time i have used the service...this last time in 15 years..how good is that..thanks roto rotor for your excellant service... not many can say this.
Sandra S. | Jamaica
The service technician, Osern2853 was terrific. He was knowledgeable about the product which he delivered to me. He showed me how to use the product and the different pipes and drains. He also explained to me on the signs or sounds that I should look out for in the event I will need additional services of the company. I will recommend him to my friends and neighbors. Thank you for sending him to me. Donna Ealey
Donna E. | Jamaica
We had a true emergency: at 9PM, the night before we were to leave on vacation, the ceiling pipes in basement began gushing water onto the floor.. We immediately called Roto-Rooter. Despite the late hour, they came and within a couple of hours the problem was fixed..
Frances L. | Jamaica
Our technician, Everett, was excellent! He was patient with questions that we had regarding the work and explained what needed to be done.
Marisa C. | Jamaica
Responds, Actions, Professionalism and Courtesy are excellent. Definitely I will recommend to use ROTO ROOTER for their service. I am satisfied.
Shible A. | Jamaica
sometimes great service and sometimes its hard to get a plumber when needed. we r on contract for three sewer cleanings a year
wendy F. | Jamaica
Alex 53 did an incredible job, hard but had the patience to finish strong. The snake was stuck in the sewer line but for more than an hour he pulled and pulled. Finally, he got it. Though he was sweating all over but all we wanted was to release the line of the snake. "I will get this out." He did not give up, no matter how tough things got. What he run into was totally unexpected. He faced the challenge with gladness. Thank you! I appreciate your hard work, time, and effort to get my family our peace of mind. God bless you and restore to you all that you lost for our sakes.
Badiana A. | Jamaica
Alex 200, the technician, went the extra mile to clear the clog rather than removing the toilet. He is to be commended for his dedication to customer service.
Donald M. | Levittown
The gentleman Andrew was spectacular there aren't words I can use to tell how happy I was with his performance
Michael C. | Medford
The technician was professional and courteous.
Howard G. | Albertson
Michael Fisher
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