Independence, MO Rate location (64 Reviews) Call Now 816-412-2104

Roto-Rooter Independence, MO: Customer Reviews & Testimonials

When you need experienced plumbers in Independence, MO, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Independence, MO

Thanks to Tom Wilcutt at Roto-Rooter the clogged pipes at my mother home are finally clear. He worked with me on pricing and gave me step by step on what products to use and how to properly use them. I recommend this service to anyone and everyone!
Andrew S.
Justin (Tech number 700) was very helpful with solving our drain issue.
Becky B.
Dave Solomon came out on time and fixed my problem quickly and professionally. He was friendly and courteous. I would definitely recommend them to my friends and family.
Richard F.
The technician from Roto-Rooter, Chris (#3568) came out today to followup on some issues we had with our original service. He was prompt, thorough and fix all issues. We are very pleased with his professionalism and commitment to get the job done right! Thanks Chris from the Ewings!!
S. Ewing
Chris was great, very knowledgeable and honest. Managed to save me a ton of money by finding a reasonable workaround to a bad plumbing situation!
Joseph S.
Excellent job. Everything explained properly. Great cleanup job. Went out of his way to make the job excellent.
Chris B.
came in , did the job quickly, cleaned up nicely and was courteous.
J R.
I always use Roto-Rooter for a drain that clogs annually, have for many years, and other companies I have tried have not been able to clear it, but Roto-Rooter has never had a problem with it. They are quick, professional, and polite.
Je B.
On time and great service. It was very important for the service man to check and double check that the pipes were clear.
Luther S.
We live in Prairie Village Kansas where the sewer lines have a tendency to fill up with roots. Without knowing this after 4 years of being in our home our sewer backed up. We were in a bind as anyone would be when you can't flush or shower or do laundry. The guys at Roto-Rooter were super friendly and diligent in getting the job done. They showed us the inside of our drains with their camera which helped us to better understand where the gaps are in our sewer line.
Jill D.
Josephine Z.
Josephine Z.
We have been using Roto-Rooter for our plumbing services since 2002 with excellent results. On 3/17/2015 we had them come out to fix plumbing under the sink, and serviceman, NICK 399, did an wonderful job, he was very professional and fixed our problem that also could of caused a fire. He was efficient and very pleasant. Will continue to use services of Roto-Rooter
Johna H. | Independence
We had a clogged floor drain in the basement. R'Cittio was super helpful and gave us some great insight. He was great to chat with and we're thankful that he was real communicative and transparent. Jordan later came out and did some more camera work to provide more detailed insight and gave us a great recommendation that we'd consider. Thanks to R'Cittio & Jordan.
Ken C. | Independence
Nick came in and explained my problem and resolved it really quickly. I'm very impressed.
Matthew B. | Independence
Nick and Larry came out to my home in Independence early Sunday morning. Great guys and they know their stuff. I was pretty much without water due to a leak. These guys hopped right in there and got me taken care of n a very timely manner. Very satisfied with the work as well as the great customer service and communication you just don't get often these days. From now on I am calling these guys. Thanks Nick and Larry for your help.
Shawn E. | Independence
Nick tech 399 and Larry came out to fix my drain in the front bathroom. Very professional and handle the job very quick. Would highly recommend.
Linda O. | Independence
I was really impressed with R'Cittio! He was so helpful and polite, laid out all of our options. It was bad news and a big financial blow, but he broke it down to is and helped us to buy a little bit of time to get to the big job that will ultimately need to happen. This was our first time hiring a plumber and we were very nervous and very broke. I won't lie and say it was cheap, because it wasn't. But I feel like I got my money's worth - and I can take a shower without my basement flooding! I trust them and I would recommend them whole heartedly, despite the cost.
Amber L.
I was really impressed with R'Cittio! He was so helpful and polite, laid out all of our options. It was bad news and a big financial blow, but he broke it down to is and helped us to buy a little... 
Amber L.
We are very happy with our service. We love the fact that we have the same technician each time (Scott-3394). No one is glad that a plumbing problem occurs, so it is nice to see a familiar face walking up to the door. Scott is thorough, quick, and offers recommendations so we can avoid needing his services in the future.
Gregory M. | Independence
Excellent service and knowledgeable of problems. Very prompt and responded to all questions.
Stephanie R. | Independence
service was prompt and got the job done and cleaned up.
Judy P. | Independence
Showed up at the time stated that they would be there. ..very polite and informative service person. ..great service.
Greg B. | Independence
very professional and courtorus
William V. | Independence
Fast, professional, and affordable service. I appreciate the work that was done!
Lecianna C. | Independence
I believe Jim/Tech #1458 did an exceptional job. He explained his procedures clearly and exceeded my expectations. Thank you.
Sally K. | Independence
Steven was very professional down-to-earth explained everything and never gave up because we had a very tough job
Sharon H. | Independence
Steven was very professional very polite down to earth explaining everything everything as he went I had a very difficult block he stayed with it until the job was done I would call them again
Sharon H. | Independence
We just had a very heavy rain last night. So of course my sump pump decided to go out and I had inches of water in my basement. I called Roto-Rooter and a couple of guys were out within a couple of hours and my new sump pump was installed within an hour to hour and a half after that...and this included going out to buy a new sump pump. The gentlemen were very professional and efficient and I'm quite happy with their service. Now I get the joy of basement clean up and trashing of personal items...fiddling with dehumidifier and fans for a week..etc. Not so happy about that, but that's not Roto-Rooters fault. Thanks for your excellent and swift service.
Chris C. | Independence
Very pleased this evening with the service we received from Allan Schellenger (1512). Very pleasant and hard working young man. He was able to get our drain open and running. Will definitely call roto-rooter for any plumbing or drain needs and recommend to family and friends.
Amos L. | Independence
Richard came in and cleared the drain blockage very quickly. First class service.
Steven M. | Independence
Absolutely top notch. Technician was wonderful, did a great job and left everything clean!
Sharon S. | Independence
Very professional, friendly and informative.
Lisa W. | Independence
I recently had a leaky faucet which need repaired or replaced. This, of course, occurred at a time when repair was needed quickly. After calling several local plumbers and being told it would be one or two days before they could look at the situation, I called Rotor-Rooter. The operator advised that a technician would be there that evening. The technician, Jared, arrived two hours before promised. His demeanor was friendly, courteous, and professional. After he assessed the problem, we discussed the merits of repair versus replacement of the leaky faucet in my kitchen. I chose a new faucet from a selection on hand. The replacement was done in a timely and professional manner. Thanks for a great experience.
Charles D. | Independence
Years and years of greasy sludge had clogged my basement drain pipe. My Roto-Rooter technician, Justin, spent over an hour working thru the mess. He was very friendly and professional. I am sooo very happy with my decision to go with Roto-Rooter!
Lisa D. | Independence
The technician was very efficient and professional. He got right to the root of the problem and did a great job
CRAIG H. | Independence
The Technorati arrives promptly, identified himself and promptly assessed the problem and outlined the plan. He did so in a timely manner. He answered all questions. I appreciate his pleasant and helpfulness.
Dianne T. | Independence
Came out very quickly and repairs my problem to my satisfaction for a reasonable charge
James C. | Independence
The technician was professional, friendly and knowledgeable.
Cameron P. | Independence
Larry 301 showed up and offered to fix my thermocoupler like I had asked, but recommended that I might buy a new water heater because of it's age and some shady plastic pipe connectors. I honestly believe that he saved me more money by recommending a new one, because the old one would maybe have lasted another year. I now have Peace of Mind for 6 more years thanks to him. I'm very happy to report the kids all have baths now and clothes are washed, water is cleaner and hotter than ever. Plus, this new one is very quit, never thought I'd say that. His professionalism was at the top of his game that day. I would definitely recommend him to my friends and family. In 6 more years, I hope he comes and installs the new 50 gallon we will be going up to, because my kids will be teenagers and we all know they need even more showers. Thanks Larry! Sincerely, Ed
Edward R. | Independence
Justin showed up on time, and even more surprising, I got a call that he could come earlier than appointment time... which was great. Justin examined the issue and went right to work. He offered me an additional service - cleaning main line and I went with it as it had been a while. He was very professional and dealt with all the problems one at a time and successful addressed everything. I would call again in a minute ! !
Kathy P. | Independence
Mark #283 was just the best. He inspected EVERYTHING...fixed all I needed done, and was very helpful with suggestions to fix the remaining problems that existed. He went above and beyond to help me. Friendly, funny, and he worked his butt off in the 2 1/2 hours he was here. I have had nothing but great service from Roto Rooter everytime I have needed help. Keep up the good guys are the best.
cheryl c. | Independence
Drew was on time, courteous, and did a very thorough job. Even cleaned up the basement floor.
Linda M. | Independence
Dwayne (3453) was on time and very courteous. He explained what the problem was and what he was going to do to fix it. After he fixed the drain he also cleaned up the floor around the drain.
Faith D. | Independence
The service provider was Tom Wilcutt. He was very courteous & professional. He took time to explain the variety of programs that your company offers. Plus after completion of the service, he cleaned up the work area! Although our situation was not an emergency, we appreciate the timely service that your company provided.
Angelo M. | Independence
Michael was honest and thorough with determining what our problem was. I appreciate him being up front with what the problem was.
Rebecca M. | Independence
DWAYNE was the most professional person that has ever came to our house. He covered the inside of sink area with newspaper. Cleaned outside of our pipes. Answered all my questions. Was cheerful. He deserves a raise. Please send him next time.
Brendan M. | Independence
Roto-Rooter actually showed up early. That is not my normal experience when scheduling an appointment. They fixed my plumbing problem promptly.
Nedra J. | Independence
Fantastic job! Tech was professional and super fast
Bruce L. | Independence
I had problems with an older model toilet. Larry (301) arrived even earlier than expected which worked out well for me, of course. He was extremely knowledgeable, helpful, and polite. The work exceeded my expectations. I will definitely using Roto Rooter in the future and will ask for Larry in particular. Additionally, the person I spoke to on the phone to make the appointment was equally polite and helpful. It was a good experience overall.
Sheila B. | Independence
The first guy on day 1, snaked my backed up line, and got it flowing, but couldn't get the camera thru my odd sewer design under the basement. an RR "service mgr" came out and did get a camera in, but mis-diagnosed the problem and i knew it, but thot the real plumbers that were to show up on day 2 would get some real answers. I was right, Mike and John were THE BEST: informative, patient, logical and respectful. they found the real problem and together we devised a plan that satisfied my needs if not my wallet. the proposed work was necessary, I knew what to expect when they showed up on day 3, they were accommodating and respectful of the neighborhood (outdoor excavation by the street) and were done before day's end. They did a great job.
otto m. | Independence
Fast responding to my problem, service was fast neat and friendly.
Hazel L. | Independence
Very pleased with the service
Angela C. | Independence
the tech was very efficient and polite made us aware of what he was doing made the repairs we would definitely recommend them to any of my family thank you so much
darrel f. | Independence
We have used Roto Rooter on several occasions and have always been pleased with their service. The guy that was here today was really a nice person. The work was completed and he cleaned up when he was finished. Thank you for a job well done.
Lee G. | Independence
Your technician was very clean and very nice. Walked me thru the problem and got it fixed right away.
Dominic D. | Independence
The young man that came to our house, Kevin, was so polite. He was suffering from an injury from the last job and was in pain. He did a great job.. The only thing i did not see on our bill was how long the service was guaranteed for. We have used Roto Rooter for many years. Thank you, Mrs McBride
brendan M. | Independence
Justin (#700) fixed a problem drain that several other plumbers could not fix. He worked very diligently and was very polite and easygoing. We will call RotoRooter the next time we have a problem.
Jean B. | Independence
Justin tech #700 did a very nice job and was very courteous and quick.
Kitt T. | Kansas City
I was happy that I was able to get a service technician out the same day I called. Tech. R'cittio did a great job in clearing up my clogged drain & answered all my questions I had. Thank you.
Luz H. | Kansas City
I am always pleased with the timely manner in which my calls to you are answered. The technician was excellent.
Joahn R. | Gladstone
Justin explained everything and did a great job.
Peg H. | KC
Tom was awesome, very professional and knowledgable at the same time. He was able to tell me what the problem was and assure me that he could fix it for me. I would definitely use roto rooter again due to his fantastic service.
Tiffany S. | Kansas City
This technician explained what needed to be done, gave me a quote and then cleared the branch floor drain. He even cleaned up the mess! Very pleased and I would definitely use Roto-Rooter again!
Jeff C. | Lee's Summit
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