Fayetteville, NC Rate location (48 Reviews) Call Now 910-488-3274

Roto-Rooter Fayetteville, NC: Customer Reviews & Testimonials

When you need experienced plumbers in Fayetteville, NC, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Fayetteville, NC

First time I ever got a company to show up on time to a service in the Fayetteville area. Very quick service also.
Misty D.
The entire process from booking the service appointment to completion of the service call was by far the best service experience I have had. Appointment was booked online to fit my schedule. The technician was on time, courteous and neat. I will call this company first for any future plumbing needs.
A Yahoo User
Very happy with the service. They called prior to arrival and it ended up being earlier than expected. Tech was good in asking many questions, and checking things out. I appreciated not being ripped off!
A Yahoo User
Jay responded to the service call and he was fantastic. He took the time to explain what the problem was, without making me feel like a complete idiot. And showed me how to avoid it in the future. I was totally satisfied with the service.
A Yahoo User
The entire experience was pleasant. The lady on the phone was nice and courteous. She was able to schedule a plumber to fit my schedule. I received two phone calls the following day to alert me of the plumber's proximity to my home. The Plumber was very professional and friendly. He explain my options and the process in great detail. I felt proper informed to make my decision. While I hope not to need a plumber again, if need I will call Roto Rooters once again. A big thank you from Lillington, NC.
Tj C.
This is the first time I used Roto-Rooter. I am very pleased with the service I received. The operator was very friendly and helpful. I received a courtesy call when the technician was en route. The technician arrived on time and was professional and friendly. He provided quality service in a short amount of time. He gave good advice and suggestions for other plumbing issues I also had. His friendly gesture convinced me to use Roto-Rooter again, specifically Brandon, to address other plumbing issues. I'm glad I called!
Pat W.
As a member of the Armed Forces stationed in Japan it is important to know who has your back at all times. So when I received a phone call the other night at 0300 (3am) from my mother who lives in Fayetteville, where my rental property is. Saying that my renters had been having a problem with the toilet backing up every time they drained the tub. I honestly had no idea who I could call that would have my back, living all the way in Japan and my house being in Nc I though I was doomed. So my mom called Roto Rooter on a saturday morning and was told someone would be there in 45 min or so 25 min after she got off the phone a Roto Rooter representative by the name of Brandon Ellis knocked on the door. Little did I know that in the next few hours Brandon would become someone I could count on as just much as one of the men I serve with on a daily basis.I spoke with Brandon via Skype while he was there and he told me what he thought the issue was and how he was going to handle it that I had nothing to worry about. Brandon went above and beyond the call for helping me and my mother out with our situation. At one point Brandon was about to pack it in and give up on the job and have me call someone else. When he saw my mom arguing with my property manager on why she wasn t there taking care of this situation that this wasn t her job. Brandon went to his van and grabbed his shovel and started digging to find the problem. Brandon was extremely knowledgeable, respectful, and considerate on making every effort not to cause damage to my property when it came to using a snake. He spent good 3-4 hours making sure that my mom was taken care of ensuring that he would help her take care of everything. After all was said and done Brandon came to the conclusion that the problem wasn t in my plumbing it was in the plumbing between my house and the water main at the edge of my property line. Meaning that PWC would have to fix the issue. Brandon called PWC and waited very patiently for a PWC representative who took approximately 45 min to show up. Once PWC showed up and cleaned the main with a high pressured hose everything was back to normal. Brandon s efforts reflect great credit upon Roto Rooter and himself as an individual. I will defiantly be calling root rooter back in the event I need any plumbing work taken care of. Thank you Brandon and Roto Rooter for your service to a very appreciative service member and his family!
A Yahoo User
All my sewer lines showed signs of being stopped up leaving the house. I called the Fayetteville, NC plumber, Roto-Rooter at approximately 11:00am. They arrived approximately 1 hour later and identified where the main sewer line was stopped up. This only took as long as it took Roto-rooter perfectional to setup his equipment. He found the problem at the demarcation point where PWC and my property line meet. He identified the exact spot and the depth. I was amaze at how quickly the Roto-rooter perfectional arrived and identified where and what was causing the sewer line to clog up. And to top it off he without and delay contacted PWC of the problem and that it appeared to be on PWC side of the demarcation point. Roto-Rooter and PWC got together and verified exactly the depth and distance from the street man hole the clog portion of the pipe was. Using their optical TV monitor saw that a tree root was the cause. PWC called and scheduled a crew to come out and replace the pipe the next day. Thanks Roto-Rooter (James). During the holiday part of the year you did a great job. I and my wife did not experience any lost of service during this work. This I rate as a five STAR JOB !!! *****
A Yahoo User
Roto-Rooter has been an execellence vendor for plumbing services at my location in Fayetteville. Each plumber has come quickly and peformed efficiently. Each technician has displayed himself as courteous and professional. I will definitely continue to use Roto-Rooter of Fayetteville in the future and recommend to all.
Jamie T.
The pipes under my kitchen sink started leaking a while ago...Roto-Rooter plumber to the rescue (same-day even though I lived quite a ways from Fayetteville no less)! The technician explained my options and various pricing. He understood my financial situation in did not try to talk me into an unnecessary repair. He was courteous and professional, quick and neat...I will definitely use Roto-Rooter again.
Heather V.
Even though it took some time, the service tech did a great job in resolving my plumbing issue! I especially love the fact that he showed me the camera footage as well as explained in detail the next course of action recommended to completely resolve any future problems related to today's services rendered.
Cynthia R. | Fayetteville
Great work, show up lest then hours , after the phone called. Did the work in the timely manner. Will call again .
Nat A. | Fayetteville
The experience with Roto-Rooter was extremely convenient, timely, and professional.
Nowell H. | Fayetteville
Devaris the technician was knowledgable and very professional at his job. He made sure the problem was completely resolved before leaving.
Daryl W. | Fayetteville
Marlon was a great worker
J J. | Fayetteville
service was very good, called that morning and had service done the same morning. was quick as can be considering I had a corroded kitchen faucet which proved to be difficult to get off. he kept everything clean and was very polite
Ruth W. | Fayetteville
On a Sunday morning we had a sewer line backing up into the house. After reading the reviews for this company, I decided to give it a shot. Devaris was here within 1 1/2 hrs of my initial call. He was very professional, and quick to fix the issue. The fee was reasonable for an emergency, last minute call on a Sunday morning. Thank you very much, Devaris!
Karen J. | Fayetteville
the young man that can to my house was very nice an respectful. I enjoyed him while he was here.
PATRICIA S. | Fayetteville
Service was very prompt. Servicemen were very polite and helpful. We are very satisfied with their service and will call them again if needed in the future.
Xin T. | Fayetteville
George came out to our house at 8:30 on feb 29th. He was stuck at a job across town and was running late but still came to our house since we couldn't use our water. When he got there you could see he had a long day and was tired. He treated us like we were his very first customer of the day. So nice so companionate. To his time with us explained everything and was so nice. He was amazing to work with and after his day that Monday he needs a raise!! He gave 150% and was very knowledgeable! Thank you for his help!!
Christina J. | Fayetteville
Mr. Timmy Hair was a wonderful knowledgable Technician. He new exactly how to fix the problem quickly and efficiantly. He has wonderful Customer Service skills as well. Very polite and explained everything as he was fixing the problem. Gave me an estimate ahead of time just in case as well, so that I would be prepared. He is a wonderful assett to your company and because of him, I will recommend Roto-Rooter in the future to many friends. Thanks again. My Invoice number was 89583
michelle h. | Fayetteville
Excellent work. Super professional technicians. Very pleased
Bettye C. | Fayetteville
I am 100% satisfied with the service I received. The tech was running late and the company informed me - which I appreciate. That shows respect and concern for me. I did not get the feeling I was waiting for nothing. Once Mr. Hair arrived and began working on my problem, he explained to me step by step everything he was doing to unclog my drain. He also gave me information to keep my drain clean . He is truly a professional.
Christine B. | Fayetteville
Technical very professional
James B. | Fayetteville
I want to personally thank the technician George for the outstanding job he did and the way he handled himself to make me feel comfortable. I will use roto rooter for any further plumbing needs.
Christopher M. | Fayetteville
Jay did a great jog explaining everything to me. i would have never thought about the snake coming up through and breaking the toilet. yes im happy with the choice i made going with roto-rooter.
Wayne D. | Sanford
Brandon was very professional and completed the job in a short amount of time. I was very impressed with his knowledge. He made sure everything was working properly and clean once finished. I think I have found the plumbing service I will continue to use in the future.
Deborah J. | Spring Lake
Repair service was highly outstanding as well as your customer service. I have not had a repair service who stayed with the job as completely as yours, especially the follow up on the repairs performed. I will definitely be a repeat customer for all my plumbing needs and will highly recommend your company to all my friends.
Paul L. | Fayetteville
Our service technician, Timmy Hair (0196), is to be commended for his work performance! He was very knowledgeable, hard-working and eager to help us with our plumbing problem. His conduct was friendly and professional. Definitely will request him again if the need arises!!
Michael S. | Erwin
Excellent service as always.
Maria C. | Fayetteville
Mr. TIMMY is a very friendly and respectful gentleman. He took the time out to show and explain to me what was going on with my dwelling. I f I should ever need assiistance, He would BE THE ONE I ASK FOR TO COME OUT AND ASSIST ME. He did A GREAT JOB..
Alesia G. | Raeford
Jay arrived promply and courteously greeted me and explain the whole process of what he would be doing. He went prepared and had everything with him as he proceeded to crawl under my house. He found the problem quickly and repaired it and checked to insure that there were no other leaking and finialized the process. He also told me about the Roto Rooter Pipe Shield and how to use it. I purchased a botttle and will use it to insure that I do not have any problems latter from a slow flowing or clogged drain. Thanks Jay and Thanks Roto Rooter
Edward T. | Saint Pauls
He was early and I loved that
Shirley M. | Laurinburg
Your technician, James, was terrific. Got the burst pipe fixed (in below freezing weather) quickly, and offered advice on how to keep my pipes healthy. Thanks!
Randy H. | DUNN
So pleased with quick response. Tommy Hair was very helpful and obviously very skilled for job. He initially quoted a cost then reduced the cost when he realized it would not take as long to complete. I will definitely call on Roto-Rooter for any future needs. Thank you so much for the prompt and courteous service.
Margaret B. D. | Hope Mills
I had a water line break, I called a few places and they all said we can be out tomorrow. I called rotorooter and in a hours time the service technician was there and already working. The technician was very nice and got the job done and the water line fixed in about a hours time. I am definitely going to use them again. Thanks a million.
Douglas G. | Fayetteville
Great service, problem solved! Thanks!
Jack J. | Fayetteville
please do not call..the service was great Thanks
Maria T. | Raeford
Jay, the serviceman, was extremely friendly and knowledgeable of his job. He is an asset to your company and I will request him if I need your services again. My dog even liked him...lol
Carolyn h. | fayetteville
Very pleased. Called to let us know when to expect tech, plus called to explain delay. Problems resolved and fixed in a timely & professional manner.
Candy A. | Southern Pines
Price seemed high...however the tech did give a senior discount on labor. He was very nice.
Mary b. | fayetteville
Our service man was Jay #186, and he was great in getting things done for us. He worked until he solved the problem. Will call for him again if needed. Thank you, Jay! You saved the day!
Patricia P. | Southern Pines
I usually don't write reviews, but this company deserves the exception. This was my first time using Roto-Rooter Plumbing & Drain Services and I can tell you that I will definitely use them again and recommend them to friends, co-workers and relatives. Recently, Mr. Strickland (Roto-Tooter contractor) fixed the sink and water supply upstairs in my second bathroom in Fayetteville, NC. He showed up on time, and also called before he came, to make sure I was home. He explained exactly what he was going to do after looking at the problem and making an estimate. He was very polite and careful with his work. He communicated every action and kept me informed at all times. I couldn't say anything better of Mr. Strickland. Mr. Strickland did a really good job, quality service and was very professional. I would recommend Mr. Strickland and Roto-Rooter Plumbing & Drain Services, and I'm sure anyone would be satisfied if they use their services. That's the main reason why I am writing this review.
Ernie H. | Fayetteville
The technician had great customer service and was very helpful.
Shauna B. | Coats
Hassle free scheduling of service call with online appointment tool works for my busy schedule. Technician was prompt and completed the work in a timely, neat, professional manner. Will be my first call for any future plumbing needs.
Margaret D. | Fayetteville
I was really impressed with what was done. I was unsure about the charge thinking it was high but after seeing every thing he did I got a good deal I think. My tech Dean was great very professional he worked neat and clean and fast. I would like to send u a pic of his work if u want.
Cynthia D. | Fayetteville
Service Tech provided resourceful information about the situation and what needed to be done to rectify the problem.
Ishan W. | Fayetteville
i have been using roto-rooter for years and will continue to do so. Service and work are great.
Timothy S. . | Fayetteville
Kilo Krahn
315 Dunn Rd
Fayetteville, NC 28312

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