Vancouver, BC Rate location (58 Reviews) Call Now 604-463-4861

Roto-Rooter Vancouver, BC: Customer Reviews & Testimonials

When you need experienced plumbers in Vancouver, BC, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Vancouver, BC

The service technician arrived on time and was quickly able to repair the problem we were having. Excellent job.
Wayne M.
I had a drain problem in my home here in Surrey. I contacted Roto-Rooter and they had someone out first thing the next morning. The technician Vincent surveyed the problem and with his specialized camera located a severe problem in our piping, and was able to unclog the system. Vincent was very helpful and explained to us what had to be done to fix the problem, and made all the arrangements for the work to be done. We were very pleased how he conducted himself and how he thoroughly explained to us what needed to be done. Thank you Vincent we are so happy to be able to flush again! We will recommend you to everyone!
Jenn S.
Had a plugged line last night but got great service on a late night call. I will definitely call back the next time we need something.
Ted B.
Roto-Rooter were amazing. I called around midday and R-R arranged for somone to come out on the same day. Leslie at the office and Nezih the technician were both extremely pleasant and efficient to deal with. Nezih was in and out in less than 10 minutes. Thank you for fixing the problem so quickly and pleasantly. Thank you! I highly recommend Roto-Rooter.
Nicholas C.
prompt professional service and expected results. Vince was great. Thank you from Deep Cove Brewers & Distillers.
Brad S.
I had Cheya From roto rooter come to my house today to change two flappers and snake two lines. he was GREAT. highly recommend roto rooter!!
Archie K.
Had an intermittent leak: they came on site and recommended what I could do to try and isolate the leak (minimize the holes in the wall to find leak in plastic piping). No charge for that visit. Found the leak a while later and Jack came and fixed it; he came the next day as well to replace some leaky (original and unserviceable) taps with better ones as well. Fast, friendly service. Would hire them again.
Mike T.
jack helped with my plumbing problems recommend!
April J.
Jack was very professional and friendly and fixed my plumbing problems very efficiently. Highly recommend.
B H.
nice polite knowledgable guy - jack overcame obstacles quickly and effectively - great job!
Lora B.
We had a back-up in our downstairs bathroom. The service man came out, did an awesome job & gave us the proper diagnosis. We would not hesitate to refer Roto-Rooter to our family & friends.
Jewel S. | Vancouver
Terrific service and they came right away. Vince was the best! We'll use them again for sure. Fixed all 3 problems quickly and gave us advice as to how to avoid them in the future.
Morning S. | Vancouver
Vince showed up with a smile ; politely inquired about the problem ; said "well we'll get these drains cleaned". He proceeded to get down to business, explaining every step. I will definitely call Roto Rooter from now on for any drainage issues (and ask for Vince!)
Bob R. | Vancouver
Excellent experience using Roto-Rooter for replacing our main sewer line. First arrived same day to fix a blocked sewer line. Once they determined that the line needed to be replaced, offered a discount on replacing the line due to the previous work to unblock it. Quick and efficiency. Workers were helpful and polite. Have no reservations recommending their services to anyone.
Wendy C. | Vancouver
Woke up to no water. Gave Roto-Rooter a called, and Vince came and took a look. Had to get a part the next morning. The job was done quick. I was impressed with the tips and information he gave us. Thank You!
Jessica M. | Vancouver
Big thanks go out to the fantastic service that your company was speedy using the online booking feature and when your technician arrived he did a great job! Michael was very helpful giving me the tips and tools I need to make sure my drains run smoothly! Thank you so much!
Michelle S. | Vancouver
Hello Manager / Owner, Just wanted to express my opinion on behalf of the Condo Council about the excellence of workmanship by your crew under the supervision of Vince O’Reilly. Our liaison was very impressed with the detail and thorough manner in the work completed in our building. We have prepared for this cleaning every 18 months, but discovered through the very efficient Vince that some work was not completed to standards by other companies. In the future we will be looking to you for proper maintenance. PS - Hope that Vince will still be available in about a year and a half.
Fred Z. | Vancouver
On Sat No 7 , my wife discovered a flood in our basement, coming in through the basement door at the back of the house, early afternoon. The drain at the bottom of the stairs was backed up so the water was spewing into the basement at quite a rate. Frantically, I tried calling several plumbers, but it wasn't until I called Roto-Rooter that I was told someone could be out that evening. However, to our delight, we received a call from your dispatcher about an hour later saying a technician was on his way. When he arrived he checked the sump in our driveway where he discovered the water wasn't flowing to the street storm sewer. He quickly pumped out the water & the water at the drain subsided immediately. He then cleaned out the conduit to the street and inspected the drain tile around the house which turned out to be ok. He allowed me to use your wet-vac to deal with the water in the house as well. He was courteous, professional & efficient. I was totally pleased with the outcome and would recommend Roto-Rooter to my friends. Good job!
Bill H. | Vancouver
We arrived home from vacation to find water in our basement! Not a lot but sufficient to be very concerned. A call to the office resulted in Viktor attending within a couple of hours. His assessment and recommendation was provided in a concise and professional manner. We went ahead with a total re-plumbing of our house. The project is now complete and we are very happy with the quality of the installation done by Viktor and Jack. Throughout the install, everything was fully explained to us which provided as high level of confidence. Great job!
Monica R. | Vancouver
I called Roto-Rooter because a toilet in our apartment in New Westminster, BC, was at risk of flooding. The shut off valve was not turning off the water to the toilet. At the same time, the fill valve was not working to stop the water from rising in the tank. Nezih came to our apartment by early afternoon to help us. We were so impressed because, instead of just jumping to a quick solution, he took the time to figure out the source of the problem (too much pressure in the pipes for the building as a whole). He worked to correct that first, so that the problem wouldn't return. Then he did an outstanding job of fixing the problems in our unit. He was so knowledgeable, friendly, and supportive. We will definitely call Roto-Rooter (Maple Ridge) again!!!
Deborah B. | Vancouver
We had an urgent issue with our sewage pump and called roto-rooter. The plumber got to our home within an hour and fixed our problem in another hour! We got quick and friendly service. Thanks, Kody!
Gloria S. | Vancouver
Great job and excellent service with a friendly and capable plumber! We had George come by to help unplug a basement toilet that had been fed too much toilet paper. He worked cheerfully and efficiently. While he was there, he helped replace the old tank flapper valve on the basement toilet and another toilet. He worked efficiently while amicably answering any questions I had about toilet maintenance. I'd recommend using their services :)
Joseph L. | Vancouver
We arrived home from a month away to find our kitchen sink plugged. After many self attempts to do it on our own we called Roto Rooter Maple Ridge. They were at our home within 2 hours and did a great job - and it was Saturday, no weekend surcharge! I would definately recommend them.
Margaret T. | Vancouver
One of our office building washrooms is plugged and retail tenant called us, so my husband called a very "no helping" plumber from Craigslist, the guy just wanted to change to new toilet and walk away, thank God I noticed the other 2 empty units were also plugged, so we phoned Roto-Rooter, Viktor Schneier came and spent quite a while to help us to clear it. Believe me, my heart is bleeding when Viktor told me they charged by the hours just like lawyers, but Viktor is very details and very very experienced, he pointed out the problems and of course lots of dirty works, plus he draws all lines to show us where seems to be the MAIN issue. Finally done and he cleaned everything, tenants and I were happy and I think we use good value to pay Viktor. Thanks to Roto-Rooter for having such an experienced specialist. I hope I don't need to call the jobs in few years, all the best to Roto-Rooter and Viktor.
Marie E. | Vancouver
Had Victor from Roto-Rooter in this evening to diagnose cause of gurgling, poorly draining toilet and sinks. He was great! He was diligent, professional, knowledgeable, courteous, clean (yes!) and solved the problem. Happily, my main drain is unblocked and normal life can resume! I was especially appreciative of the post-job cleaning up of not-so nice mess. My dogs however, were disappointed that there was not more mess left for them, but they at least got to lick the plumber. :-)
Marnie B. | Vancouver
Had a plugged mainline. Hanif and Cheya arrived super quick. Found the blockage right away. Awesome service. Highly recommend.
Bob R. | Vancouver
Cheya was Great. After fighting with a plugged toilet for two weeks and spending money on gadgets, plungers and compressed air, I finally swallowed my pride and contacted roto rooter. Cheya was here the next morning and took all of 10 minutes to get everything flowing again. Highly recommend.
Jeff B. | Vancouver
Viktor the Maple Ridge plumber is very pleasant and acknowledged our request to respect the renovation underway in our house when he worked on our plugged toilet. Work was done swiftly.
Catherine C. | Vancouver
I had Cheya From roto rooter come to my house today to change two flappers and snake two lines. he was GREAT. highly recommend roto rooter!!
Archie K. | Vancouver
nice polite knowledgable guy - jack overcame obstacles quickly and effectively - great job!
Lora B.
Had great service, very quick response! Cheya was very professional and did a fantastic job! Would definitely call again.
Ruth D.
had a service call at my home 1644 Woodland drive. Cheya got right to the problem and fix us up. Will always recommend them H.Heed
Madara U.
Roto-Rooter arrived when they said they would and Viktor quickly discovered the reason for the flood in our crawl space. He removed all the roots in our perimeter drainage and tested with the camera to verify that the PVC drain tile was clear of all obstructions. Not only was he proficient at his job, but he was very friendly and concerned that the job was done right. Roto-Rooter wasn't cheap, but I will continue to use this company every couple of years to ensure that the tree roots are kept at bay.
David H.
Victor came to 2255 Cypress Street, to inspect main sewer line. He video inspected the sewer and located the problem accurately. The line runs well and smooth now. I recommend Roto-Rooter to everybody.
Michel A.
I guess you never know when a pipe will break and pour water into your apartment.  So even though I doubt a Yelper will read my review looking for an emergency plumbing service, maybe they will keep it in mind next time something does go incredibly wrong.I called the Vancouver phone number out of the telephone book,  604-736-1323, and after suggesting calling the fire department if it's a major house flood, they came in 12 minutes flat to northeast Vancouver.  Thank goodness.The guy who came to the rescue was from this Roto-Rooter, James Howl, and he did a great job.  Yes, I have a hole in my ceiling, but the pipe was fixed (replaced) in about 2 minutes and there was no way I could have done it by myself.  He was so helpful in that stressful situation!!  I needed an expert and definitely got one.
Emily S.
Your technician are nice.He explains well enough what to do and give us the best option to be done.
Samuel Y. | Vancouver
Mario was great! Patiently explained everything as he went and solved our plumbing problem. Very respectful of our home too. First rate experience.
Richard B. | Vancouver
Service was good, problem fixed.
Mj A. | Vancouver
Vince O'Reilly (Service Technician) with Roto-Rooter, Invoice No. 167553 came to our residence and provided excellent service. He was very pleasant and efficient and the work was done in 1 day. He installed a new water pipe and removed the old rusty one. I have recommended him to our daughters who live in Langley and Richmond, B.C. Thank you.
Gloria R. | Vancouver
Right from the ability to make an online appointment (which they followed-up and confirmed) to the service provided by the technician (Joe Kunic) 10 out of 10. Highly recommend
Paul B. | Vancouver
Great, prompt service. Fixed a problem that's been an issue for a while. Vince was great.
Star T. | Vancouver
Michael did a great job explaining what he thought the problem was, what he was going to do and getting the problem fixed with a minimum of fuss. The dispatcher was also courteous and able to provide a reasonable 2 hour timeslot for thee arrival of the technician with the right equipment. A followup call from the dispatcher confirmed Michael was enroute and Michael did arrive within the time slot quoted. Thanks for a job well done.
Gifford J. | Vancouver
Mike (#473) was courteous, knowledgeable and quick in resolving 2 separate issues in our upstairs and rental basement suite bathrooms. Very reliable service, though a bit later than expected due to rainy conditions.
J-M T. | Vancouver
Excellent same day service re scoping our drain tiles. Chris is a personable, knowledgeable technician.
Jim H. | North Vancouver
Chris did not hesitate to get someone else with more experience when he realized the job was a little more difficult. Chaya was to the point and knew what needed to be done. I was very pleased with the way Chris cleaned up the site. Nothing was left messy. Great experience.
Janet D. | Tsawwassen
After years of constantly re-cleaning our sewer line, they recommended a proper repair. They didn't charge us for the 1st visit and completed the whole job exactly as promised in one day! Very pleasant crew, cleaned up perfectly.
Jane O. | Vancouver
I give this review five stars and would give it five more if I could. The service I received was outstanding from the first call to the call centre, to the minute my plumber arrived at my house. Nezih was professional, tidy, helpful, informative. He ensured that follow was done and that the job was done correctly. Nezih handled a delicate, sensitive, stinky situation with professionalism grace and a sense of humour. I would not hesitate to recommend Roto-Rooter to family and friends. Thank you! Sent from my iPad
Barbara F. | Vancouver
He came within the time frame that I wanted hi to come. Great service!!
Winnie C. | Vancouver
Victor was very informative and solved the problem effectively. He went above and beyond what was expected.
Vesna M. | West Vancouver
We have been very satisfied with Roto-rooter from the first time we called them. Everyone that has come here has worked very hard to fix our problems and have been successful. We will always call roto rooter.
Shirley m. | vancouver
My main floor of my Apt Building(Owner)I had problems with toilets,sinks and bathtubs.I called "Wendy" and she responded with a Technician within the hour."Nez" found the problem and showed me my problem with the camera he used.All in all I would use Rotor Rooter again and I was very Satisfied!Wendy also did a wonderful job by getting the technician (Nez)to my building quickly.And it was a Saturday! Thank you Wendy Collins
Wendy C. | Vancouver
The service provided by Viktor Schneirer (450) was a complex one that took quite a while but it was totally satisfactory. Omer Esen.
Omer E. | White Rock
I give this review five stars and would give it five more if I could. The service I received was outstanding from the first call to the call centre, to the minute my plumber arrived at my house. Nezih was professional, tidy, helpful, informative. He ensured that follow was done and that the job was done correctly. Nezih handled a delicate, sensitive, stinky situation with professionalism grace and a sense of humour. I would not hesitate to recommend Roto-Rooter to family and friends. Thank you! Sent from my iPad
Barbara F. | Vancouver
Good service provided
Len P. | Coquitlam
I had the pleasure of having Cheya be our service technician today & he was great:) a very wet day in Vancouver he was happy & confident although running late due to the weather - the operator also called several times to let me know that he had been delayed & would there asap. thank you Maple Ridge Rota Rooter:)
Suzie D. | Vancouver
We were very happy with the service and support Vince O'Reilly gave us when he installed a new toilet in our home. He was knowledgeable, courteous and informative. We will not hesitate to call Rotorooter, Maple Ridge if we find ourselves in the unfortunate need of your services once again.
Michael M. | Coquitlam
Grandchildren flushed plastic bottle down toilet. Roto-Rooter was able to retrieve bottle without messy removal of toilet. While they were on site I had perimeter drains video inspected and flushed. Great job; I would recommend them to anyone.
Larry H. | Surrey
The technician arrived on time and fixed the problem in less than an hour. Very satisfied with the service
Dragana S. . | Vancouver

Back to Top
Business Account Login