Richmond, BC Rate location (20 Reviews) Call Now 604-270-1396

Roto-Rooter Richmond, BC: Customer Reviews & Testimonials

When you need experienced plumbers in Richmond, BC, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Richmond, BC

The serviceman who came out, I'll refer to him as "C", did a fantastic job, of course, but went ABOVE & BEYOND in customer service and actually contacted our municipal waterworks to arrange for a permanent solution to the problem, given the invasion of roots was directly effecting city equipment. "C" made life a whole lot healthier and easier for our household and that man deserves a serious bonus, in my opinion. At any rate, "C" shines bright on Roto-Rooter and does their enduring reputation a great service. The founder would be proud!
Lynda D.
My kitchen sink became clogged on Saturday. I called my home warranty company who sent one of their contractors on Thursday.  The technician came out and snaked my sink 3 times (using a basic snake you find at a hardware store like I have). He never took the pipes loose to check further. He made the determination that I needed the high powered jet spray to break loose the debris in my pipes (which he didn't have). He contacted the warranty company to advise that they needed to contact me to send another company. I never received a call from the home warranty company.  My sister recommended I call Roto Rooter and I did.  They were "Johnny on the Spot".  Evan came to my home, took a look at the situation and went right to work.  He advised that there was no need for the high powered jet, as the sink only needed to be snaked (correctly). It took him less than 15 minutes to unclog the drain. He ensured that he put something down to avoid any draining spilling onto my kitchen cabinet and floors.  He was very professional. I'm officially done with the home warranty company! If ever I have a plumbing need, I'm definitely giving Roto Rooter/Evan a call!  I won't hesitate to recommend Roto Rooter to family and friends.
Amanda H.
I had some guests at my home and the toilet and shower started backing up. Evan came out and cleared it up. He did a great job and was very informative. I would definitely recommend your company.
We had a plumbing issue with one of our toilets. We made an appointment online with Roto-Rooter. Right away, we got an email reply with a scheduled time a technician would come out. The service technician's name was Teveris. He was prompt and very professional. I explained what the problem was and he was quick and efficient with the service call and fixed the problem within 10 minutes, I was very pleased with this service and would recommend Roto-Rooter to a family and friends.
Chris L.
They were OK, but kind of expensive.
Lester B.
I had another Company came to take care of clog pipes in my home from my home warranty and they left after two hours without fixing the problem and charging me the service fee. But I called Roto-Rooter from Richmond and they came out the following day. Mr. Gerald #117 came and have the situation under control in no time. Thank You! Roto-Rooter and to Mr. Gerald for his Service.
The employees were gentlemen. They completed the work in fast order. We were pleased. Thank you!
Cathleen C.
I enjoyed working with Shawn. He was very informative and a hard worker. I will definitely recommend your company to my friends and family. Thank you Roto Rooter. I live in the lakeside area so I hope everyone seen your truck, and uses your company for all there plumbing issues. Thank you again Shawn.
I called to report my broken disposal about 10:30 AM.  They quoted me 3-5 PM same day and arrived before 4 PM, calling ahead to say they were on the way.   Gerald was very friendly and professional and installed a new disposal the same day.  Everything is fixed and working great.   I have used Roto-Rooter in the past and definitely will again.  Thanks!Donna D.Glen Allen, VA
Blue C.
Our house was built in the sixties and apparently the plumbing is occasionally given to clogging of its arteries.  Well, the washing machine drain gagged, followed closely by the bathtub drain and the the pipes under the kitchen sink (which had been badly plumbed to begin with) sprang loose and, well, you get the picture.  A call was placed to Roto-Rooter Plumbing & Drain Service of Richmond, VA on Wednesday afternoon and Evan arrived at 9:30 the following morning.  We pointed out the problem areas, he nodded, had an up close look at the pipes in the crawlspace, gave us his estimate (which we ok'd) and went straight to work.  He took apart the tub drain connection and cleared out the clog (just "snaking" it would have left a small hole in the plug which would only have stuffed up again).  He then replumbed the pipes under the sink in a much better configuration, and "snaked" the washing machine drain. He gave us a "pipe sludge eating" treatment solution for the washing machine drain, we gave him his check, shook hands and he was on his way. The entire service call took 2 hours.  Evan was calm, pleasant, knowledgeable and professional.  And neat.  There were only a couple drops of water on the floor to be wiped up with a paper towel. This review is written 5 hours after the visit.  I may update a little further down the road. Let you know how the repairs hold up.In summary: If the house once again "blows an artery" in the (hopefully far future) Evan's getting another call.
Pat C.
Everything went well. Very quick in dealing with the problem. I rated the price as. Since this was a weekend call I couldn't complain too much. Was worth it to get the toilet operational.
John T.
I received top-notch service from Roto-Rooter. The technician, Shawn was very professional, explained the entire process, worked reasonably within my schedule. From start to finish, I felt that Shawn was honest and professional with his service calls. I felt comfortable with Shawn from the initial handshake through and following the parting handshake. Roto-Rooter is fortunate to have him as a point of contact.
Our technician Andy - 1264 was excellent. Thanks for the outstanding Service on Sep. 13th, all was delivered in a friendly, timely and professional manner. We will certainly use Roto Rooter again! Inv # 17909713
Gabriele K.
Everything Is Going Good.
Joyce Y.
Arrived promptly. Used cameras to determine extent of damage to pipes and then cleared line of tree roots which we're causing water backup. Did a thorough job and charges were fair for the work done.
Jeffrey G.
Very quick and speedy service. I didn't have a clue which plumber to call in the Richmond area. Looks like I picked a good one. Did exactly what they said and fixed the problem promptly. Just a little on the pricey side, but well worth the quality of service. Tim and Jeff were great!
A Google User
Jeff was the plumber that arrived for our emergency weekend call to cleanout a clogged sewer line, and a fews days later to jet spray our sewer lines out. He was extremely knowledgeable and explained every step to me in great detail. His professional friendly attitude and personality was exceptional. I will definitely recommend this plumber to my neighbors in Richmond, VA.
A Google User
I Mrs margaret l Johnson of Richmond Va would iike to thank you for comming to my resident on a short notice ,service i recieved was rated as excellelant ,the plumber was very helpful, professional, and courteous, will tell other people if asked were to locate good plumbling establishment. thank you .Mrs M.lJohnson.
Steven T.
I dithered calling a plumber but as both toilets in my place became problematic I requested a service call. Call was arranged for same day I requested which I did not expect. Plumber Chris was personable, knowledgeable and efficient. I am both pleased with service and relieved the problems are solved.
Hans B. | Richmond
Thank you for sending the service attendant that you sent. He listen to my concerns and fixed my drainage problem. Please let him know hoe much I appreciated his service and knowledge
Ron H. | Richmond
Richmond, VA

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