The Boston Plumbing Experts You've Trusted
For Over 75 Years
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No Extra Charge on Nights, Holidays and Weekends

Boston Plumber, Providing Emergency Plumbing and Drain Service

Boston Plumbing Drain Solutions

Boston Plumbers… Ready to Help Nights, Weekends, Holidays… Anytime!

Plumbing problems rarely happen at a convenient time, that's why you need plumbing service in Boston that you can rely on 24/7. Roto-Rooter has experienced plumbers waiting to help… whether it's a stubborn clogged drain or a bigger emergency, we're here to help day or night, holidays or weekends… at no extra charge! Roto-Rooter offers both residential and commercial Boston plumbing services that you can trust.

Flooded Boston Basements on the Rise

With all of the older homes in our city, Boston definitely sees its share of flooded basements, which is why we offer first-rate drain and pump services; many homeowners and business owners who have problems with drainage, leaks and flooding come to us for our specialized knowledge. You can trust the professionals at Roto-Rooter.

Prepare for the Cold Boston Winter

Before the colder temperatures set in, call our technicians to provide affordable water heater installation. If you're not sure if you need a new water heater, we can make sure your existing heater is operating smoothly. You don't want to get caught with a broken water heater, especially as the temperatures plunge during the cold winter months. Call our plumbing professionals today and get the plumbing service you can rely on. Customers have trusted our services for over 75 years. Let us be the experts you can depend on. We are always here to help.

Your Go-to Plumber in Boston

There's a reason Roto-Rooter has been the plumbing and drain cleaning company of choice since 1935. Our specialty is emergency services, but we can help with sewer and drain cleaning and anything else you may need. Best of all, you know you'll get an honest estimate and guaranteed work. Call our trained customer service representatives in Boston to schedule your service.

Roto-Rooter Plumbing & Drain Services
Manager:

Phone:
617-267-0033
Address:
50 Franklin Street
Unit 407
Boston, MA 02110

Boston Plumbing & Drain Solutions

  • No Extra Charge - Nights, Holidays & Weekends
  • Emergency Service
  • Available 24/7
  • Trusted & Recommended Since 1935
  • Licensed & Insured
  • Full Service Plumbing & Drain Cleaning
  • FREE Estimate
  • No Hassle Guarantees

Serving the entire Boston area including the following communities:

Brockton Brookline Cambridge Cape Cod
Dedham Dorchester Hyde Park Jamaica Plain
North Shore Quincy Roxbury South Shore
Worcester
Roto-Rooter Plumbing & Drain Services
Manager:

Phone:
617-267-0033
Address:
50 Franklin Street
Unit 407
Boston, MA 02110

Customer Reviews

Roto-Rooter 4.9 out of 5 based on 133 ratings. 133 user reviews.
Roto-Rooter
  5 by Marilyn P.
The technician who came to resolve out problem was wonderful. He was very professional and knowledgeable, resolving out issues. Job well done.
Roto-Rooter
  5 by Lewis M.
Technician (Jeff)performed above and beyond the "call of duty". Knowledgeable and polite.
Roto-Rooter
  4 by David L.
Frank was great!
Roto-Rooter
  5 by Pamela C.
Fast service. Very professional, the person who arrived during the time stated, Augustine took the time to make sure I understood the cause for my problem, that turned out to be a grease clog in the basement drain and how to prevent this in the future.
Roto-Rooter
  5 by Pamela C.
Augustine was great he took the time to explain the cause and effect to me. I had a very bad backup in my basement due to grease from the kitchen. He was very very professional, courteous. To be honest I had use your service in the past and was not sure I wanted to use you again. Augustine change my how feel. I will recommend your service to other, who want to have a job done and have piece of mind. He also educated me on prevention with steps to take to increase the life of my drain. Thank you
Roto-Rooter
  5 by David T.
Excellent!
Roto-Rooter
  5 by M J N.
The technician was personable, polite, and knowledgeable.
Roto-Rooter
  5 by Frank S.
The service person was on time, did a good job and very professional as well. Thank you F.J.Serrano
Roto-Rooter
  5 by Dave D.
The technician Van was very helpful. He explained everything he was doing as he did it. He allowed me to watch the process and ask questions, he was very knowledgeable about what he was doing and gave me the confidence that the job was being done correctly. He left me with additional information on how to improve my drain situation and took the time to be sure he answered all my questions. Thank you to Van Dave D’Onofrio
Roto-Rooter
  5 by Michelle S.
Sergey took the appropriate first steps to locating the plumbing problem. He was very polite and explained the issue well.
Roto-Rooter
  5 by Cheryl S.
Excellent service. Very efficient. Thanks :)
Roto-Rooter
  5 by Eleanor D.
I was a nervous wreck since I could not use my main bathroom, knowing there was a clog in the pipe, way down where it needed to be snaked with the powerful machine, and from the time I first called, I was spoke to in a very polite manner by every person whom I spoke with and that alone made me feel at ease!!! The service technician, Gilbert Damas, who came out to fix the problem, was extremely helpful the way he showed me every detail and explained over and over again all the details to make sure I understood everything he was talking about!!! That was great since I am a hands-on person and makes it so much easier to see what is being described if I am shown each and every step!!! I felt very confident with his work and he had my plumbing issue up and running in a very timely manner!!! Thank you for the privilege of sending someone as personable and professional as Gilbert to come out to fix the problem on the same day I called!!! I will definitely call in the future if I have any plumbing issues and will tell my friends as well!!! Thank you, again, for being very helpful!!!
Roto-Rooter
  5 by Lee N.
very informative
Roto-Rooter
  5 by Kevin K.
Tech very knowledgeable and friendly. Good follow though.
Roto-Rooter
  5 by William G.
Technician was very courteous and friendly. Everything was explained in depth. He was very efficient and I was very satisfied with the job
Roto-Rooter
  5 by Veronika B.
You provide excellent and much needed service
Roto-Rooter
  5 by Lina S.
Thank you for your patience and endurance in tackling a difficult job when it would have been easy to decline it.
Roto-Rooter
  5 by Philip R.
The employees are very knowledgeable and courteous.
Roto-Rooter
  5 by Philip R.
The employees are very knowledgeable and courteous.
Roto-Rooter
  5 by Philip R.
The employees are very knowledgeable and courteous.
Roto-Rooter
  5 by Richard S.
Great technician, will not know results of service until next rain storm
Roto-Rooter
  5 by Dann M.
Peter was very thorough, timely, and a great representative for Roto Rooter.
Roto-Rooter
  5 by Laura C.
Very quick and thorough service
Roto-Rooter
  5 by Dennis G.
Our service staff, did not skimp on time, he made sure we understood our proublem and the best way to fix it. My wife and I were truely impressed with Augustine.
Roto-Rooter
  5 by Beth B.
I was pleased that Andy arrived in Ipswich, Ma. right on time to do the work that another technician had given me a bid for. I had recently noticed another problem and I wondered if it was related to the work about to be done. (Talking with the original technician the night before had led me to think that the job might need another look before the estimated job could be done...) Andy listened carefully to my description of the problem and then carefully checked out the additional situation. He took the time to thoroughly explain the entire job, and shared the options I needed to consider. I decided to have the original job done (and he gave me an estimate for the additional problem as it was not connected to the original job). As he worked, I noticed the care with which he did the job. Additionally, I was pleased that my interest in seeing what was involved was welcomed. That helped me better understand what was done, and how he completed the work efficiently and with obvious skill. As he finished, he again gave me the information I would need for the upcoming job and made sure I understood what the best quality work would entail. It was a pleasure to have Andy represent the work that Roto-Rooter can do. Thank you.
Roto-Rooter
  5 by Teana G.
xxx
Roto-Rooter
  5 by Suzy P.
tony was awesome
Roto-Rooter
  5 by Suzy P.
tony was awesome
Roto-Rooter
  5 by Suzy P.
tony was awesome
Roto-Rooter
  5 by Jacqueline A.
Roto-rooter was able to get a technician out to our house within hours of us calling. Tom was our technician and he was great. He was patient and thorough with explaining to us our plumbing and the options to fix the issues.
Roto-Rooter
  5 by Jacqueline A.
Roto-rooter was able to get a technician out to our house within hours of us calling. Tom was our technician and he was great. He was patient and thorough with explaining to us our plumbing and the options to fix the issues.
Roto-Rooter
  5 by Breandon S.
My serviceman Stephan H. was very courteous and knowledgeable. He explained to me everything he was doing and why he was doing it. He was able to clear two separate clogs I had when I moved into my new home. I would highly recommend him to anyone in my neighborhood. My service date was 10/20/13, it took me a while to get to writing this review, but it is well deserved. Thanks Steve!
Roto-Rooter
  5 by Sean G.
Service rep. Was great
Roto-Rooter
  5 by George B.
Niko was very knowledgeable. Although what I paid was more than anticipated, I will hopefully be satisfied. I won't know for at least a week how service impacts my home.
Roto-Rooter
  5 by Davie M.
Your technician, Jeff, was on our doorstep within 30 min. of us calling for service. He was professional, helpful, and friendly. He fixed our problem in a timely manner, was helpful in educating us about the equipment he was replacing, and gave us tips on up-keep. Overall excellent experience. Will not hesitate to Roto-Rooter again.
Roto-Rooter
  5 by Luke E.
I just purchased a Town House in Wakefield which was new construction. The last thing I thought I was going to have to do was call a company like Roto Rooter... As I was moving in I realized that my entire third floor plumbing system was clogged. Mike the technician was extremely warm, knowledgeable, and professional. The response time from the first call to when mike then called with an eta to the time Mike arrived was amazing. Mike knew right away what needed to be done and was able to resolve the issue immediately. I could not have had a better experience with any other company. Mike was AWESOME - I would recommend Mike and Roto Rooter to anyone!!!!!!! Thanks Mike
Roto-Rooter
  5 by Catherine K.
Excellent customer service. Very polite and helpful. Did a fabulous job cleaning up after drain was unclogged . I would definitely use Roto-Rooter again.
Roto-Rooter
  5 by Barbara O.
Service technician was well equipped, courteous, knowledgeable, pleasant and respectful.
Roto-Rooter
  5 by Lev G.
The technician was very friendly, knowledgeable,very polite, explained all details and really did great work
Roto-Rooter
  5 by Richard D.
The technician was very professional and explained everything he was going to do. He did an excellent job, was neat and cleaned up when he was done. I was extremely pleased with the service, as it was a Sunday. I will definitely call Roto-Rooter again when I have a plumbing issue.
Roto-Rooter
  5 by Patricia D.
The servicemen who worked at my home over three days were very hardworking, considerate and patient with my questions. They were a credit to your company.
Roto-Rooter
  5 by Carlos D.
Great service
Roto-Rooter
  5 by William G.
We got a swift response to our call. The service technician was very courteous and efficient and solved our problem quickly.
Roto-Rooter
  5 by Adelina G.
Brian,our Service Technician, was extremely knowledgeable and courteous. He explained everything he was doing from beginning to end. A very polite hard working young man.
Roto-Rooter
  5 by John H.
Technician solved a long term problem quickly and gave good explanation.
Roto-Rooter
  5 by Colette P.
Your service person was very pleasant and did work very hard clearing the clogged drain.
Roto-Rooter
  5 by Martin W.
Timely, clean and complete.
Roto-Rooter
  5 by Kristen H.
The service person who served me was excellent and courteous. I would highly recommend your services.
Roto-Rooter
  5 by Tom D.
very knowledgeable and friendly representative
Roto-Rooter
  5 by Tom D.
very knowledgeable and friendly representative
Roto-Rooter
  5 by John S.
thanks again for all your help and a doing a great job.
Roto-Rooter
  5 by Ernest W.
Service person worked very hard to resolve my problem.
Roto-Rooter
  5 by Jenny H.
The gentleman that provided service was very nice.
Roto-Rooter
  5 by Robert C.
Our service technician Sergey was excellent, friendly and very knowledgeable.
Roto-Rooter
  5 by Gina P.
I called Roto Rooter after trying to unclog my toilet myself. Both the technician and I thought this was going to be a quick fix. 5 1/2 hours later the technician was able to solved the problem. Unfortunately, however, not before being covered in poo. Steve H. was pleasent from beginning to end. He was determined to solve my issue. I am not so sure that I would have as much determination as Steve had.
Roto-Rooter
  5 by Cesar S.
I recommend Roto Rooter, for its efficiency, responsibility at work. I am very pleased with the result and attendance with employee
Roto-Rooter
  5 by Vinny G.
I own SERVPRO of Lowell. I called for service for an elderly couple that had a back up you were very prompt and courteous from the second I made the call. Thank you for servicing my client with utmost professionalism. Thank you Vinny Grande
Roto-Rooter
  5 by Barbara B.
I thought the charge of $184.50 with senior discount was quite high for 15 minutes to snake a toilet!
Roto-Rooter
  5 by Barbara B.
I thought the charge of $184.50 with senior discount was quite high for 15 minutes to snake a toilet!
Roto-Rooter
  5 by Ignacio G.
I've been living at this address for about 15 years and always had a main drain back up problem . There are 8 people living in my house ( 4are TEENAGE GIRLS ). This month the backup got worse,, I tried snaking it myself but no success ,,, I was having sewage backing up into my garage ,,I panicked ..I had no idea what to do ,,until I remembered the old ROTO ROOTER commercials ,,, as a kid I watched lots of TV and there commercials where pretty catchy themes ,,So I called them in the morning ,,I must of sounded Panicked because the first thing the operator said was ,,WE will take care of it ,,no reason to panic ,, That made me feel SO MUCH BETTER ..The operator gave me a three hour window , The technician ( Octavio ) showed up explained to me what he was going to do and got right to work ,, After he successfully cleaned out the main drain ,,he gave me some tips and advice on how to keep the drain cleaned ,, he also took the time and explained the different options and guarantees that ROTO ROOTER provided . Roto Rooter you have a customer for life ,,If you have employees like OCTAVIO who take the time to explain and also explain about what services Roto Rooter provides ...IM SOLD ,, Thank you Roto Rooter and OCTAVIO for taking care of my family and my home
Roto-Rooter
  5 by Margaret C.
The man that came to my house was just great and very nice. Called to let me know when he would be there, and was there on time...no waiting around for him. My son was done stairs with him, and said he knew what to do, and did it. just great.......
Roto-Rooter
  5 by Pauline C.
The technician was very knowledgable and methodical. Worked neatly and efficiently.
Roto-Rooter
  5 by Joyce S.
You service person was both polite and knowledgeable. He explained both the process and the results. The entire experience was very positive.
Roto-Rooter
  5 by Paul C.
ALL OK
Roto-Rooter
  5 by Cory C.
Stephen Hughes went above and beyond to solve all of my problems. His exceptional service, professionalism and quality needs to be recognized. It is because of Stephen Hughes that I will recommend your company with the highest regard to anyone seeking your services. Thank you again Stephen - tremendously appreciated. Sincerely, Cory Cabral
Roto-Rooter
  5 by Cory C.
Stephen Hughes went above and beyond to solve all of my problems. His exceptional service, professionalism and quality needs to be recognized. It is because of Stephen Hughes that I will recommend your company with the highest regard to anyone seeking your services. Thank you again Stephen - tremendously appreciated. Sincerely, Cory Cabral
Roto-Rooter
  5 by Douglas M.
Technician efficient and courteous.
Roto-Rooter
  5 by Fran V.
The gentleman that serviced my problem was professional, friendly, neat, and knowledgeable. He also exhibited a great deal of perseverance in dealing with a very difficult situation that many might have simply blown off as too difficult to solve. I appreciated his dedication to solving my problem and would encourage Roto-Rooter to recognize his efforts and his value as an employee of your team.
Roto-Rooter
  5 by Michelle B.
Matt was our service man and he was excellent
Roto-Rooter
  5 by Helena Q.
The service and time arriving were excellent. Could not ask for more. Ed was terrific and knew exactly what was happening and how to fix the problem. Thank you, Ed, and thank you Roto Rooter. Helena Quinlan
Roto-Rooter
  5 by David K.
Gilbert was awesome, he cleared a very tough clog in our Kitchen sink and supplied us with an ensyzme drain cleaner that I used on the rest of my drains after he left. He worked very hard while he was here and really kept the area he was working in very clean . My Wife loved that he wore booties in our house to keep the floors clean. When he left it was like he was never here. A+++++++
Roto-Rooter
  5 by Donald L.
Augustine was the service technician who came. He was excellent; would want him for help again if the need should arise.
Roto-Rooter
  5 by Susan A.
John was excellent. Knowledgable, friendly, professional and left no mess behind.
Roto-Rooter
  5 by W L.
A great service experience resolving our sewer pipe clogging issue (by the excellent service tech Richard) in less than 3 hours from our service call. The entire process from making service appointment through job completion was done in a highly professional and efficient manner. Again a wonderful service that I would recommend highly.
Roto-Rooter
  5 by Dennis L.
Technician was very polite, presented himself well and did the work satisfactorily
Roto-Rooter
  5 by Richard H.
Quick, pleasant, and knowledgeable.
Roto-Rooter
  5 by Bill J.
Technician Peter 1786 was phenomenal. Advice wise, fixing the problems, fast and efficient, extremely pleasant and helpful, explained things, and best tech we've had here in 32 years. You'll be in business a long time with techs like Peter
Roto-Rooter
  5 by Felice G.
My Service technician, Matt Newman, was extremely professional. He explained what he planned to do and even allowed me and my son to watch the operation and have a veiw of the video screen. I was very impressed with Matt's knowledge and as a service manager myself would be thrilled to have a guy like Matt on my team.
Roto-Rooter
  5 by David K.
All three service folks were terrific (Stephen, Mark, and Andy). They arrived right on time; they answered all my questions clearly; they did great work; and they were friendly and professional from start to finish. Mark even followed up by phone after the job to make sure everything was working properly, and with extra tips for longer-term maintenance.
Roto-Rooter
  5 by H B.
I had 3 technicians over the last 3 weeks and they were all great! Mark, the camera guy was the best. He went over and above to fix the problem and he did!
Roto-Rooter
  5 by Jeannette L.
service person did an excellent job and when i called to get service the woman on the phone was friendly and ready to get me help i will certainly call you again
Roto-Rooter
  5 by Brian
Richard is a really nice guy. He works hard and is very thorough. For being a "worker" I was surprised how professional he was. Usually business owners are the only ones like this. He worked fast, was professional and gave me thorough explanations of everything. He is an A+ guy with professional service. Thank you
Roto-Rooter
  5 by Debra C.
Roto rooter was great. Very thorough and explained everything. Highly recommend.
Roto-Rooter
  5 by Rosemary R.
Thomas Greenwood handled all three of my problems, two of which other contractors couldn't do. I am very impressed, and will call RotoRooter any time I have any problems. I will also recommend you .to my family and friends.
Roto-Rooter
  5 by Glenn L.
Special thanks to Mark Carey for very professional service, and expertise organizing our project. The team he sent to my home on 5/12 was also fantastic...professional, respectful, got the job done asap. Lastly Joe, the tech who came to our home on either 4/21 or 4/22 (can't recall) was also excellent, thoughtful, professional.
Roto-Rooter
  5 by Christine .
Wanted to say thank you for being so knowledgeable and provide suggestions as to how we can conserve water and save money with a new toilet, what are the best brands, and how exactly a toilet works. Thank you so much for educating me besides just fixing the problem.
Roto-Rooter
  5 by Christilne G.
Quick service was greatly appreciated!!
Roto-Rooter
  5 by Kelly A.
Very easy to schedule. Professional, courteous customer service. John, the service technician was friendly and professional. Overall satisfied with the timeliness of the appointment and having the situation resolved quickly :)
Roto-Rooter
  5 by Robert M.
Good work. Nice plumber.
Roto-Rooter
  5 by Rosaria C.
Thank you for the timely manner to get a service man out.
Roto-Rooter
  5 by Julie B.
Joe was friendly and professional. He got the job done and we were very pleased.
Roto-Rooter
  5 by Jackie W.
Sergei was friendly and helpful.
Roto-Rooter
  5 by Mary G.
A few weekends ago on a Sunday night the drain backed up. I checked online and called Roto-Rooter because they advertised their expertise in this area. I was apprehensive as I had read a few reviews that complained about them. My experience was great. They sent a gentleman named Peter out to my house who diagnosed and resolved our problem in a a short time, like two hours. (try to find that anywhere AND on a Sunday) He cleaned the line out, advised us on how to maintain it, and helped clean up the mess. He was very professional and we thank you for sending him. We believe the bill was reasonable considering it was a weekend and after hours. Also, this was a basement drain,not a simple sink problem. The service was superb and guaranteed for six months. Thank you Peter and Roto-Rooter for saving the day. We would definitely call again.....
Roto-Rooter
  5 by David J.
guys did a good job reviewing the whole situation versus just coming in and shoving the snake down the drain. I felt like they knew their "stuff" and when he did decide where the problem was, he was right on target!
Roto-Rooter
  5 by Kevin Susan K.
THE TECHNICIAN WAS VERY THOROUGH AND PROFESSIONAL. LOVED THE FACT THAT HE CLEANED UP AFTER HIMSELF. HE DID NOT FIND ANY ISSUES AND WE FOUND OUT THE NEXT DAY THAT THE CITY WAS RESPONSIBLE FOR THE SEWER BACK UP WE HAD...TO BAD THEY WOULD NOT COMPENSATE US FOR OUR COSTS WE INCURRED
Roto-Rooter
  5 by David S.
Wow! The technician zeroed in on our problem right away & even though it was a tough one, he persevered in solving the problem until it was done. Very polite and knowledgeable as well. Thank you for getting us back in working order!
Roto-Rooter
  5 by Theresa M.
I called at about noon and had a service repair man at the door within 3 hours. They called before he arrived to let me know his estimated arrival time. All I spoke with or met in person were very easy to work with. The serviceman, Lindon, was wonderful. Your team has perfected customer service.
Roto-Rooter
  5 by Eric J.
I was very pleased with your service yesterday . Your drain specialist Jason , did a great job unclogging the sewer pipe. I was going to rent a roto-rooter machine and try to unclog it myself. That would have been a disaster , That man earned his pay yesterday.
Roto-Rooter
  5 by Judith K.
Very efficient system of scheduling and responding. I live in an older building and need plumbing services at short notice sometimes. You are always reliable and available. Your technicians have been invariably polite, knowledgeable and helpful.
Roto-Rooter
  5 by Jeffrey Q.
Great job!
Roto-Rooter
  5 by Peggy M.
My issue required two service visits.However technician Jeff Furtado,his co-worker Roy and their manager Don found the problem and corrected it to my satisfaction.My thanks to them.
Roto-Rooter
  5 by William M.
Technician worked fast and well. Very happy with our experience. When service call was not made during time requested, I emailed and got a phone-call update about when the technician would arrive. Very satisfied.
Roto-Rooter
  5 by David J.
Both guys were professional, friendly and explained to me what they could. Both easy to talk with
Roto-Rooter
  5 by Janet B.
I have no further comments
Roto-Rooter
  5 by Edie T.
The service man was prompt, polite, and very knowledgeable.
Roto-Rooter
  5 by Bradford W.
Excellent service
Roto-Rooter
  5 by Doug W.
Very curtious and professional!
Roto-Rooter
  5 by Meredith S.
Gilbert was great, able to fix the problem. We had first contacted "Winters", they came out and were not very professional, and lacked alot of the qualities that Glibert possessed. I'm so glad that we chose Roto Rooter. I believe that we were told that someone was going to come out with the camera just to make sure, so I will follow up with that.
Roto-Rooter
  5 by Kellee G.
From Dispatch to Service your company is the Best !!! I felt important and secure. Thank you all so very much. Kellee
Roto-Rooter
  5 by Carin B.
Stephen was excellent on both visits.
Roto-Rooter
  5 by Margaret R.
Courteous and focused on success resolution. Would recommend.
Roto-Rooter
  5 by Elaine F.
we were very satisfied with all your help thank you.
Roto-Rooter
  5 by Jim C.
The fact that they came out as fast as they did was fantastic. We had a serious problem and they rectified it.
Roto-Rooter
  5 by Robert P
Technician was professional, pleasant, and thorough. And the service was performed on Thanksgiving. My wife and I are very pleased with Roto-Rooter A to Z.
Roto-Rooter
  5 by Paul M
Stephen had a long difficult day and although we were his last client, he was still very friendly, extremely professional and informative about the challenges he was facing. It took him over two hours to complete what turned out to be a very difficult job, but he was still friendly, thorough and very professional at the end of what had been a very long day. We could not have been more pleased with Stephen and his service. Outstanding job.
Roto-Rooter
  5 by William V
We received service on a Sunday night, at my elderly Mother in Laws house. The young man was very courteous and professional and had the problem diagnosed and repaired very quickly. Flawless.
Roto-Rooter
  5 by Jay J
They came same day called and arrived within time frame Beverly after we received a call saying there were running a little late. It took about an hour and the problem is completely fixed. They cleaned up after themselves. They were very friendly and polite.
Roto-Rooter
  5 by Nick C
Ed was very kind and respectful of us and our home.
Roto-Rooter
  5 by Julia L
We had a Tankless Water Heater installed and are very satisfied with all aspects of installation! Technician was very knowledgeable and explained everything!
Roto-Rooter
  5 by Judith D
Service was handled quickly and with expertise. The technicians diagnosed the situation, recognized the problem and fixed it satisfactorily. They certainly know their job and do it well!
Roto-Rooter
  5 by Philip M
Knowledgeable and sociable service.
Roto-Rooter
  5 by Rich W
My service tech Stephen was extremely knowledgeable and helpful. I felt as though he genuinely wanted to help me fix the problem with my backed up pipes. He was quick and efficient and I would highly recommend him to anyone needing home plumbing service.
Roto-Rooter
  5 by Jo Ann N
I was in a panic when I called and the receptionist was very thoughtful and promised to try to get someone out quickly and she did. Andy, the service man who came was very helpful and pleasant and did a great job. It was as good an experience as these things can be. I will of course check in the morning to make sure all is well, but Andy assured me that if there was a problem all would be resolved. Thanks so much, it was a nasty job and how this man could do that and remain so pleasant is service that is worth using and recommending again.
Roto-Rooter
  5 by John M
The personnel were professional, thoughtful, careful, fast, and friendly. Made a bad problem not so bad.
Roto-Rooter
  5 by Valerie R
Mike was great! He was very concerned about providing us with the bet quality work that would result in the least disruption. He was friendly, and careful in explaining everything. You need more Mikes!
Roto-Rooter
  5 by Patricia R
Ed, was extremely understanding. My husband was due home from heart surgery after 10 days in hospital It was Thanksgiving - My kitchen sink,set-tub, shower were blocked.I was having dinner for 10. Thanks to Ed, we had a wonderful day.
Roto-Rooter
  5 by Joyce B
We were pleased with the service, courtesy, and professionalism of your technician.
Roto-Rooter
  5 by Michael R
Jeff was totally professional. He went to work right away, and was dilligent and the equipment and the solutions to fix the problem. Im as happy as a clam in high water over his performance and his competence. He also told us that since we have roots in the pipes to use a different kind of toilet paper that disolves quicker...what gem of a guy! He deserves a bonus : ) Please tell Jeff that I wrote a glowing report regarding him. How I wish every tradesman was of his caliber. He is boon to your organization. I cant say enough--send this to the big boss, ***PLEASE***. Happy Holidays from a truly, very, very satisfied customer
Roto-Rooter
  5 by S G
Tom was great--articulate, polite and patient. He was teaching a new tech, and I could tell he was doing a good job. He explained what our drain problem was and made sure we understood.
Roto-Rooter
  5 by Lauren B
technician 589 i think it says was AMAZING! Great friendly guy. thank you.
Roto-Rooter
  5 by Corinne L
Sergey #439 was very nice and professional
Roto-Rooter
  5 by Mark M
Great job Thanks
Roto-Rooter
  5 by Paul S
what a great person to have in my home wonderful workman personality and great sense of humor
Roto-Rooter
  5 by David C F
David was very professional and was all business. The problem cleared in no time at all!
Roto-Rooter
  5 by Nancy S
The technician was knowledgeable, courteous and professional.
Roto-Rooter
  5 by John T
Thank you for fast response and fast - efficient- expertly accomplished Job. Your technician was wonderful and explained the ork that neeeded to be accomlished. He did the work quickly but thouroughly. Thank you
Roto-Rooter
  5 by Edward M
Technician Robert was the best. Awesome attitude and service...all on a Sunday days before Christmas. Thank you.
Roto-Rooter
  5 by Cynthia C
Aaron was our service person, he was very quick and helpful. He has been here before also.
Roto-Rooter
  5 by Scott N
Many thanks for your comprehensive service, knowledge, and professionalism. Your prompt, efficient remediation is much appreciated!
Roto-Rooter
  5 by Richard P
I have to pay a particular comment to the technician Peter. In addition to being knowledgeable and professional he was a friendly and a pleasure to chat with. Peter made sure our issue was completely resolved and was meticulous about making sure he cleaned up every drop of water. He made a tough issue much easier to deal with.
Roto-Rooter
  5 by Shinae K
The technician arrived before schedule and did an excellent job. We called Roto Rooter around 4:45 on 12/23 (two days before Christmas!) and received an ETA before 7pm. The technician called around 5pm to let us know he was on his way and was there before I even got home at 5:15. We had a clog in the main line of our sewage. They had to drain the line and clear out the clog. They were clean, efficient, and double checked their work. I am extremely impressed with the prompt response and their excellent work ethic. We will recommend to anyone and will use them again if needed!
Roto-Rooter
  5 by Rose A
Joe Rocca, the technician who fixed my clogged drain, was very persistent. It took him three hours and four tries with the snake to unclog my kitchen sink! I would like to commend him for his hard work and impeccable professionalism.
Roto-Rooter
  5 by Kathleen L
We did have to wait but the wait was worth it. It was New Years day. The two techs were professtional and curtious and appolegetic for our wait.They also answered questions about future work we want to have done. We will use Roto-Rooter again.
Roto-Rooter
  5 by David S
The employee who arrived was very personable and knowledgeable.
Roto-Rooter
  5 by Steven C
Thanks
Roto-Rooter
  5 by Tim S
The initial problem was believed to have been a block in the line in our basement. The first person to arrive was Augustine employee # 3194 (we think). He arrived promptly and actually stayed at our home for quite sometime. He was beyond courteous and his professionalism would vastly out do many people I have used for various services. My wife and I were so impressed by his manner and attention to detail that we would truly like the corporate offices to know just how valuable of an employee they have working and representing them. Also Mark who was called in the day after to camera the line was also a tremendous representation of how extraordinary employees can make any difficult issue a pleasure as far as assuring us he would be able to complete the repair in a timely manner. Again I must commend these two diligent workers on a job well done and complete customer satisfaction. Please be sure and pass along our complete gratefulness. I believe these two men deserve far more than some kind words written via internet. Thank you and we are truly grateful for your service. P.S. I believe Mark employee #is 541.
Roto-Rooter
  5 by P S
Fantastic experience, from the online chat to schedule the appointment through the completion of the job. Hakim was very helpful during the chat and the technician was prompt, courteous and tidy. Roto-Rooter has created the perfect platform to expeditiously complete plumbing repairs. Bravo!
Roto-Rooter
  5 by Susan A
Damien and Ryan were extremely professional and were able to rectify our situation quickly. They answered our questions thoroughly and were technically proficient in all phases of their service. Could not be happier with the service we received, especially on such a fridig day.
Roto-Rooter
  5 by Jeanne S
The Serviceman was Stephen H and he was wonderful. Cant say enough about him. From start to finish. I will always call your company because of him. Thank you
Roto-Rooter
  5 by Ron F
Technician was very friendly and explained what he would do to fix the clogged drain. When that was fixed he went the extra mile and tightened my shower head and cleaned and adjusted the sink drains. Top Notch service!
Roto-Rooter
  5 by Mary T
Your plumber was so nice. He had a horrible job to do and did it fast and perfectly.
Roto-Rooter
  5 by Dian L
Service technicians were prompt. They were respectful and kind. They worked quickly to resolve the problem and I would call them again for any plumbing issues! I used Roto Rooter 3 years ago and had the same positive experience. Thanks again for solving a problem that I could not.
Roto-Rooter
  5 by Juan G
The Technician Mike made sure that he was not leaving until problem was taken care of. I witnessed him work his tail off, it was a tough clog but he got rid of it and we have resumed normal life. Thanks to Mike and Roto Rooter our home smells a lot better today. Thank you Juan & Gloribel Gonzalez
Roto-Rooter
  5 by Scott F
the technician quickly assessed the problem and got to work right away to resolve the issue. He was polite and neat. Much appreciated!
Roto-Rooter
  5 by Harriet G
First tech, Mark 5801, worked hard to fix as much as possible, diagnosed additional problems, & ordered the camera. Mark Carey 541 followed with a sensitive concern to our particular needs, excellent service, and a timely resolution of the broken pipe. Phone call to the 1-800 number between the service visits was courteously handled; however, those managers consulted did not appear to understand the gravity of the emergency at my home.
Roto-Rooter
  5 by Jeffrey B
Mark Carey Id# 541 was very informative and very nice. He was a great professional! I valued his candor.
Roto-Rooter
  5 by Helen D
Professional in every way! I am most appreciative of the high quality of service that was provided by your company and, of course, the plumber, Gilbert. Thank you for his courtesy and expertise.
Roto-Rooter
  5 by James T
THE TECHNICIAN GOT DELAYED AT HIS FIRST JOB, BUT THE OFFICE CALLED AND EXPLAINED IT TO ME. THEY THEN CALLED BACK TO TELL ME THE TECH WAS ON HIS WAY. I DIDNT MIND THAT HE WAS LATE BECAUSE I WAS KEPT INFORMED.
Roto-Rooter
  5 by Chris M
excellent all around
Roto-Rooter
  5 by Igor B
Id like to thank the leadership of Roto-Rooter Co. and specifically Frank Cormo and Augustine Edeh (for preveouis service) , our technicians, for their professional skills and the level of communication with the customer. Igor Burdenko
Roto-Rooter
  5 by Linwood F
great work and very personable serviceman
Roto-Rooter
  5 by Johnathan F
Ken Was Very professional and also very informative and answered all of my inquires. Normally I Find It A Burden To Have To deal with service technicians But In this case it wasnt in the least bit a burden.
Roto-Rooter
  4 by Steve P
Service Person was very coordial and addressed the problem quickly
Roto-Rooter
  4 by Robert A
Mark, the technician, was wonderful and did an amazing job. He is a fine example of a professional to model in your company. The part that needs work is the back end. I placed a time online for service between 2-4. I received a phone call from you around 4 saying he would be late, around 5, and I would receive a call. At 5:15, I had to call you back and try to track down a time. I was on hold for about 10 minutes. The technician showed up around 6. I understand things happen as the plumbing issues are dynamic, but you can do much more for the customer by being proactive in setting and managing our expectations.
Roto-Rooter
  5 by Dolores M
Efficient technicians. Initial tech, Dan, quick to diagnosis issue and set up of second tech, Joe. The second tech used good judgement assessing the situation and dealing with blockage at hand. He was timely and on target telling me to call DPW immediately because issue was a city line. He waited til city came, troubleshooted and ultimately solved us a huge problem. I definitely would use your company again refer others. thank you! Dolores Mueller
Roto-Rooter
  5 by Kerri S
Tech was very helpful and prompt.
Roto-Rooter
  5 by Patricia D
The young man who fixed the clogged main line was an exceptional and capable customer service rep. He was polite and took the time to explain the problem what he did and recommendations. He was polite and considerate. He deserves an Atta Boy…good job
Roto-Rooter
  5 by Paul D
Technician was professional and friendly. Knew the problem right away and completed work in a timely matter.
Roto-Rooter
  5 by Mark A
Gilbert Damas was pleasant, knowledgeable, professional and a pleasure to do business with.
Roto-Rooter
  5 by Melissa G
The tech who came out to my house was excellent!! He explained everything so well. Please make sure his superviosor is aware of this. John # 15-5796
Roto-Rooter
  5 by Allen F
Gilbert Damas came to our house 7 months ago to address a problem we had with a blockage. He was so professional and knowledgeable that when we had another problem today, I specifically asked for him to come and take care of the problem. Again, he was courteous, professional and certainly knew what he was doing. He left everything clean and most of all, working perfectly!! What a great employee and a great ambassador for Roto Rooter.
Roto-Rooter
  4 by Dan B
All 3 svc men were very professional.
Roto-Rooter
  5 by Kathy S
problem resolved correctly and efficiently
Roto-Rooter
  4 by Patricia S
Will be calling back because the problem is still not resolved, but gentleman was very friendly and courteous.
Roto-Rooter
  5 by Carol M
Was impressed that the technician walked up my long, steep snow covered driveway when his truck would not make it up.
Roto-Rooter
  5 by Dan M
The tech was professional and respectful of my property
Roto-Rooter
  5 by Garry B
Plumber Jeff Dulude did an expert job and was very pleasant. Glad to meet him.
Roto-Rooter
  5 by Garry B
Plumber Jeff Dulude did an expert job and was very pleasant. Glad to meet him.
Roto-Rooter
  5 by Donna J
My techs were professional and efficient.
Roto-Rooter
  5 by Claude D
Besides the fact that he did a terrific job, we were impressed that he was thoughtful in closing the door when he went in or out of the house, and also shook the snow of his boots when coming in.
Roto-Rooter
  5 by Chris B
We were visited by 2 technicians.. the first was unable to clear the clog but suggested a alternative treatment. the second technician was able to clear the clog and scoped the line to be certain... Both were extremely professional and i got the sense that their ultimate goal was to work as a team to solve our problem. Overall they exceeded my expectations and I couldnt be more satisfied.. a phone call from the first technician to follow up was also an unexpected surprise... Excellent job RotoRooter
Roto-Rooter
  4 by Bob M
No problem with the service, just the cost
Roto-Rooter
  5 by Dianne L
Service person was very polite and knowledgeable and fixed our problem within a very reasonable time. Very satisfied.
Roto-Rooter
  5 by Tom P
Quality was greatut a little cosly
Roto-Rooter
  5 by Sandra S
Matthew Newman did an excellent job. He was very professional, polite, and thorough. He did an excellent job and represented your company well. Thank you.
Roto-Rooter
  4 by Orazio A
The leaking shower faucet was fixed in a timely manner, although it was fixed the shower faucet is now very hard to turn its really tight, can anything be done to fix it?
Roto-Rooter
  5 by Shirley P
The service worker Aaron was fantastic. He was explained every step. This was the first time I needed to call for something like this and from the first person I spoke to until Aaron fixed the problem were nothing but helpful and polite. If I ever need help again I will be Calling.
Roto-Rooter
  5 by John M
I was quite pleased especially with the expertise, thoughtfulness, professionalism, skill, and friendliness of the personnel.
Roto-Rooter
  5 by Aleksander C
Promised time frame was between 2pm and 6pm. Technician, although we received 30min notification, arrived around 7pm. Other than that, technician was very knowledgeable and courteous, knew what he was doing, and got our problem fixed.
Roto-Rooter
  5 by Lisa C
The tech, Joe, was knowledgable and friendly. He did a great job.
Roto-Rooter
  5 by Scott W
Frank was a professional in every way. Good people too. I would reccommend him and his work to anyone. Scott
Roto-Rooter
  4 by John V
Service tech Van was really nice to work with!
Roto-Rooter
  5 by Tom M
Steve 105 was an excellent representative for your company and should be highly commended
Roto-Rooter
  5 by Sharon B
The technician was very professional and friendly. I was very satisfied with his work. He made sure that I was completely happy with the job before he left. Excellent service from beginning to end with the company.
Roto-Rooter
  5 by Edward M
Damien was awesome! Personable, professional, and prompt. What more could you ask
Roto-Rooter
  4 by Christine B
great service
Roto-Rooter
  5 by Judy W
Gilbert Damas was excellent!
Roto-Rooter
  4 by Sharon W
Your technician Steve was very professional and has a great sense of humor. I liked that a lot, to know that you can talk with a service person who doesnt TALK DOWN TO YOU and make you feel stupid and laughs along with you.
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Memberships:
Apartment Association,Property Management Association
License:   #15435, #15597
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