Baltimore, MD Rate location (203 Reviews) Call Now 410-864-0435

Roto-Rooter Baltimore, MD: Customer Reviews & Testimonials

When you need experienced plumbers in Baltimore, MD, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Baltimore, MD

The overall service was good. The price was extremely high. The provider dropped the installation price by $175.00 once I said I would pass because I found a better deal. The price was high, but I have no complaints with the quality of the work. I think that the special should be clear that the initial cost is just for an estimate of plumbing services, not $75.00 of plumbing for $25.00. Maybe I'm just dense but it was confusing to me.
Pam J.
A
Great. Quick repair.
Eliasu K.
A
Great. All went well.
Mary S.
A
They were good. I had the same person who came the first time and I didn't have any issues. I had to pay for it out of pocket. He was great. I would request him specifically. He told me how he could cut the price down and was really honest.
Yvette E.
A
extremely pleased with my service. It was late and i had already called two other places who claimed to be 24 hr service but never got back to me! Luckily Roto-Rooter was there. a technician was here within an hour of calling. Fixed the problem and even explained how to prevent further clogging. Kinda wished I had plumber friends, (who doesn't love a plumber) but this is the next best thing ! overall, great experience. thanks Kam#855
Michelle S.
First off, you get what you pay for. I paid $419 to get my storm drain snaked, but after three different flooding incidents and ensuing mold removal, it was well worth it. Jimmy showed up in the morning, on time and he was very professional and friendly. He explained what he thought was going on and how he was going to try to handle it. You couldn't ask for more disclosure. Some places want to make your decision for you, Jimmy was patient and answered all my questions. If I have any other problems, I'll be calling them back.
Chris H.
This is the second time I've called Roto Rooter, last week's call was for my personal residence and to my amazement the manager was able to dispatch someone within the hour. Of course I had already self diagnosed the problem (or so I thought) and anticipated a tremendous expense. 'Min' the RR Plumber, arrived as scheduled, looked at related systems and to my pleasant surprise the problem was much simpler than I feared. He was so calm, ever so thorough, gave the opportunity to test and check over and over, advised on what not to do and what to do to ensure the system operates smoothly. I have encountered some horrible contractors and servicemen lately, but this representative was thoroughly professional in every respect, I will most certainly call Roto Rooter for future plumbing and drain related projects.
Joan G.
6/27/15 We had a great experience with Roto-Rooter today. Michael (Badge 3256) came out within an hour of an emergency call. There were flooding rains and our sump pump went up! This could have been a disaster ending with a flooded basement, but Michael's quick response and quick installation of a new sump pump saved the day. May I also mention this was a Saturday afternoon. We have used Roto-Rooter in the past and will continue to do so. Their price was also reasonable and no extra charge for the emergency weekend call. Thank you Michael and Roto-Rooter!
Renee R.
Our hot water side began leaking from our bath tub spigot. It started as a drip and quickly progressing to a fast, steady stream of water by the end of a weeks time. We called Rotorooter on a Friday around 4pm. By 6:30 pm we had a tech in our house. They told us we would get a phone call within 30 - 45 minutes of the tech arriving. After that phone call, Michael (tech #3256) showed up within the time frame given. He was very pleasant and introduced himself to both me and my husband with a handshake. He immediately went to work in the bathroom, quickly figuring out what was wrong and went to his truck for the parts. He was very open and honest about what was wrong and what he needed to fix. He didn't mind me hanging out in the bathroom with him so I could see how it was done. While he worked, we made pleasant conversation and he explained what he was doing. It wasn't long before he fixed the leaking faucet by replacing the inside pieces. He tested it several times to be sure it was fixed and made sure I was happy. Overall, Michael was such a great tech and was so pleasant to work with. I even checked to make sure that if we needed a plumber again if we could call Rotorooter and request him specifically. It seems like we can... and we would. Great, really fast correction to our issue saving us water, time, and money. Thank you Michael!
Michelle H.
A
My problem was fixed fast, customer service was top noch, and the plumber sent to my home was very knowledgable. Great service all around.
Colleen M.
We called about a clogged exterior pipe on a Saturday morning, and Roto Rooter arrived within an hour. The plumber, Jimmy, was courteous, professional, and identified the problem within minutes. He cleared the block, and re-engineered the drainage pipe so the problem would be less likely to recur. The timely service and quality of the work were excellent.
Carla R.
Van Nghaka is the man!! Very knowledgeable and provided excellent customer service.  Ask for Van!!
Joy D.
Van Nghaka is the man!! Very knowledgeable and provided excellent customer service. Ask for Van!!
Joy D.
We have had plumbing issues for a few months now and it finally became clear that our regular plumber couldn't handle them when our drains backed up less than a week after they were last here. So we called Roto Rooter for the first time at 6pm on a Monday night because we knew our problem couldn't wait until morning. Neftali arrived about 90 minutes later and was very polite, knowledgable and clean. He snaked our drains with two different blades and made sure everything was flowing before he left. The next morning someone came back with a camera and concluded that we have problems with our main sewer line and it will likely need to be replaced. Roto Rooter gave us an estimate and we are collecting a few more before we make a decision. But so far they've been great and I would recommend them for drain cleaning.
Christine H.
We have had plumbing issues for a few months now and it finally became clear that our regular plumber couldn't handle them when our drains backed up less than a week after they were last here. So... 
Christine H.
woke up this morning to a flooded basement, the drain in the basement was backing up.  Called Roto-Rooter and they send over Max (tech 6672).  Max was great!  He was polite, he quickly narrow down the problem to the pump, however istead of just replacing it he managed to fix it and saved me a great deal of money.  That made the whole situation a little better.  Thanks Max!
Jerry P.
woke up this morning to a flooded basement, the drain in the basement was backing up. Called Roto-Rooter and they send over Max (tech 6672). Max was great! He was polite, he quickly narrow down... 
Jerry P.
It's not often I get to highly recommend a contractor or tradesman of any kind in DC, this is another exception. Thanks to backed-up DC city sewer and water lines, my basement flooded under... 
Summer W.
It's not often I get to highly recommend a contractor or tradesman of any kind in DC, this is another exception.  Thanks to backed-up DC city sewer and water lines, my basement flooded under over one foot of water three times, and my sewage backed up three times.  Very unpleasant, expensive, time consuming, and sad since property was ruined in the basement, etc.Each time, I called Roto-Rooter they were quick to get here, were courteous, and helped us figure out the cause.  Their dispatchers are extremely polite and helpful, and Sam, who came out twice, was polite, patient, and professional.Granted, Roto-Rooter isn't cheap, but on their first visit they fixed a problem created by another unprofessional plumber.  Sam also gave us great advice that countermanded the bad advice of the other plumber and saved us from having yet another flood.Thanks to Sam's persistence and follow through, Roto's camera view of the clog (which they didn't charge us for) proved that the problem was on the city's side.  We were able to get the city to come out and clean their pipes.  Now that the city's clog has been removed, we haven't had any flooding or backups.If you are panicked their staff are kind and friendly and work to really get someone out fast.
Summer W.
Technician was timely for the service appointment. He was professional, courteous, and explained every aspect of what he was doing.
Reginald M. | Baltimore
Gets the job done right the first time. Window time is not all day like some other vendors. Gives some valuable pointers to prevent future problem. Friendly.
Shirley M. | Baltimore
Septic tank back up was the cause of drain problem.
laura s. | Baltimore
Fantastic service and very personable technicians. All were kind clean and courteous ... no complaints!
Howard E. | Baltimore
Service was prompt and problem was solved. Technician was courteous and efficient. Thank you.
Iris M. | Baltimore
Fast, efficient, neat
James A. | Baltimore
Fast, efficient, neat
James A. | Baltimore
Excellent customer service. Great response time to an emergency situation. Professional workmanship. We'll never forget you.
gregory m. | Baltimore
excellent customer service. great response time to an emergency. professional workmanship. will never forget you.
gregory m. | Baltimore
Jimmy (1256) showed up quick, was very professional, and did a great job as well as being personally pleasant in answering questions,etc.
John I. C. | Baltimore
Everyone was great to work with. I will definitely keep Roto-Rooter on my Christmas list. :-)
Kevin S. | Baltimore
The service person came in a timely fashion and was very professional.
jacqueline j. | Baltimore
I called Roto Rooter on Saturday morning around 11 am. I had a representative at my house by 12:30 pm. Mr. Purcell #3755 was professional, helpful, courteous and efficient. He did a very good job. Thank you
LACHONE H. | Baltimore
Fast, courteous service. Very satisfied with my first experience with Roto-Rooter!
Melanie K. | Baltimore
You did well. Everything went as you said it would.
Michael S. | Baltimore
You did well. Everything went as you said it would.
Michael S. | Baltimore
I had used Roto-Rooter in the passed and their service is nothing but top notch. The customer service rep. called me to let me know the that the plumber technician was on his way and he arrived shortly after that. Khma was very professional he asked me what the problem was and got right on it. I only trust Roto-Rooter for all of my plumbing needs.
James W. | Baltimore
Fast, friendly, efficient
Suzanne K. | Baltimore
The gentleman who came out was wonderful! I recently became a widow and needed several things looked at. Although I originally called for a clogged drain in my bathtub, he spent 5 hours patiently explaining and fixing leaky faucets and a leaky toliet that mu husband tried to fix and never was able to complete due to his illness! My husband always contacted Roto Rooter and I will continue to do so!
Karen K. | Baltimore
I was very happy with my tech# 3755 he was very professional and polite... arrive on time before entering my home he put on his blue slippers .... he looked at my problem and told me what needed to be done... his customer service skills were outstanding.. you don't find that to often these days...
Claudette R. | Baltimore
Roto Rooter offers fast, toilet and effective plumbing support. Chuck was at my house within 45 minutes of my call to the office. He was nice and got right to it. I would highly recommend Roto Rooter to those in their area. A+++
John H. | Baltimore
Outstanding and professional service. The gentleman was fantastic.
Elizabeth G. | Baltimore
Good Job Quickly completed,
Ann B. | Baltimore
The technician was extremely careful as not to damage my property
Joseph L. | Baltimore
The Roto Rooter teams we met during our recent sewage backup were on time, responsive, professional, neat and thorough. I went through this in another house and did not use Roto Rooter. The difference Roto Rooter made was astounding. They were very careful with soil excavation and replacement.
Megan W. | Baltimore
courteous and careful plumber.
Charles B. | Baltimore
A few hours later after dealing with another plumbing company that could not get my kitchen sink unclogged, I called Roto Rooter. It was already 5pm, and I had my fingers crossed that a technician from Roto Rooter would be able to come out and fix the problem that same day. That's exactly what happened! I was told a Roto Rooter technician could be at my home by 7pm; instead, he was able to get to my house in 45 minutes. The technician's name was Charles. He was very friendly, extremely professional, and explained the problem and everything that he was doing. He fixed the problem in no time at all (unlike the other plumbing company that was at my house for over 2 hours). I am more than pleased with the service I received from Roto Rooter. If I have to contact a plumber again, it will be Roto Rooter, and I hope that Charles is the technician that shows up.
Jimmy Y. | Baltimore
2/29/16 Had outside drainage cleaned. The experience was first class on all levels. knowledgable and pleasant service person. Very good explanation of the problem and steps to help prevent the problem in the future. Completely happy
Larry W. | Baltimore
Dwayne did a great job on my plumbing problem. I am satisfied with all of the work they do.
Carol M. | Baltimore
Bask did an excellent job, very professional. Thanks for the prompt service.
Mel S. | Parkton
The service was excellent.
Wilma K. | Baltimore
The Plumber was very knowledgeable an professional. I was impressed when I talked to a live person when scheduling. Customer Service at its best!
Virginia S. | Baltimore
I have been very pleased with Roto Rooter. As you can tell from the records I utilize them all the time. They are all friendly and knowledgeable. Unfortunately, I don't have a google account so I can't try and win the money. But Charles the plumber told me about it. He was very good. I rate him 5 stars as Roto Rooter 5 stars
carol m. | Baltimore
The two guys who came out to fix our burst pipe were outstanding. They were extremely professional, friendly, and stayed out of the way. They did their work quickly and perfectly cleaned the house afterwards (and we have very high standards). Dealing with a frozen pipe can be absolutely awful, but they made it as pleasant as possible.
Anthony S. | Baltimore
I would recommend this company to others. They were very professional--timely, considerate of my time, and informative. Even further, they did not try to sell me a product or service that I did not need. Gratefully, they informed me of the current discounts and coupons which saved me over $300, which is great because who doesn't want to save money!
Michelle C. | Baltimore
My tech, Chris Jones, was fantastic, He diagnosed and fixed the problem in record time and gave me good tips to keep the plumbing here running smoothly, Great guy, great experience.
elizabeth d. | Baltimore
Roto router was fast, efficient and friendly.
anne t. | Baltimore
your worker was very nice and he did a very good job.I,m so glad I call you and you are the best I,v had so far yet.i will call if I need you again. thank you,mrs eldridge
ronald E. | Baltimore
Once again - and so soon - RotoRooter to the rescue. In a misguided attempt to disconnect the outdoor hose, we broke the spigot off in our hands. Plastic, yes, and the water was turned off, but still... I called RR to see if this was within their purview, and naturally it was and someone would be there with in the next 2 1/2 hours. Well within that time frame, Lal Sanga arrived, assessed the situation, had to go get another part, but had it all fixed neatly and with humor within about an hour. High marks for all! And as much as I enjoy these experiences, I am hoping to not have to call RotoRooter again in the near future.
Susan S B. | Baltimore
Chuck came out on Christmas eve to fix our sump pump and get the ball rolling for the restoration . He was very professional and did a great job, we are so thankful for you guys. our Christmas could of been ruined but you guys helped save it. chuck #737 was our service guy.
Lindas M. | Sparrows Point
Tech 1037 Tony Occorio came to our office to clear our sewer. He was very polite and professional in everything he did. He did an outstanding job. When we have any future problems, I will request Tony to due our service. Thank you, Ron Cavey
ron c. | Baltimore
Our technician was friendly Professional did a great job. Cleaned up !! Showed up on time Asset to company Thank you roto rooter you saved thanksgiving for me
Victoria R. | Baldwin
I was very pleased with the quick and flexible scheduling for my sewer line backup. The technicians were very polite and professional and informed me of each step in the repair. I appreciated them being straight forward when discussing a potentially large problem. Thank you for the service
Stephen M. | Baltimore
I was very happy with the service I received during Purcell's visit. I had a plumbing problem on the weekend and Roto Rooter came within 4 hrs of me contacting them Purcell came in told me what he needed to do, told me how much and then got to work. He was so nice and fast. Will definitely use you again.
Roberta D. | Baltimore
Technician #3755 was an absolute sweetheart. Great workmanship, awesome presence. Was very helpful took the time to explain what happened and why my house was built in the 1920's. He also was very consciencious and made sure the work area was cleaned and left better than found. Is a real asset to ROTO ROOTER. Sincerely Ann Spooner
ann s. | Baltimore
Technician #3755 was an absolute sweetheart. Great workmanship, awesome presence. Was very helpful took the time to explain what happened and why my house was built in the 1920's. He also was very consciencious and made sure the work area was cleaned and left better than found. Is a real asset to ROTO ROOTER. Sincerely Ann Spooner
ann s. | Baltimore
Chuck Spidell (737) did an excellent job! He overcame some difficult problems when cleaning my shower drain and I will definitely request him the next time I need your services. Jim
James K. | Kingsville
Great and timely service. Tommy Bond was my jetting specialist prompt and professional! Two thumbs up. Got the job done and fast.
Chris I. | Baltimore
We were impressed by the service, particularly with the technician William. He arrived on time, was very personable and immediately assessed the situation and took care of our problem. A really good representative of your company.
George W. | Baltimore
Jimmy was great! Very patient and good at explaining what he was doing and the problems we had.
Mark B. | Baltimore
We were in a serious bind. After arriving from a week away we came home to a mess. Waste water from the sewer system had flooded part of our basement. The members of Roto-Rooter team that came into our home listened to our concerns and it was clear they knew how to resolve the problem and clean-up the mess. All of this was done in one day-- Amazing! Thank you Roto Rooter!
Alisha P. | Baltimore
Jimmy was friendly, professional, thorough and a real pleasure to work with. He is a true asset to your company.
Susan S. | Baltimore
Olu is so knowledgeable of his trade and the next time we need any plumbing services, we will try and request for him to come back. He was very courteous and professional and awesome customer service demeanor! We give him our utmost recommendation to everyone and hope his supervisor can see this comments.
Larry L. | Baltimore
Very Good Service. Easy to talk to the service man.
Laverne B. | Baltimore
The service was professional, friendly and thorough, despite the fact that it was late at night and on a holiday weekend.
Marilyn H. | Baltimore
Service tech was very knowledgeable about the problem and offered suggestions on root control in the future. Dependable service you can trust.
Lori K. | Baltimore
very fast service and great tech
Dora S. | Baltimore
Timely response and very professional , a quick and accurate evaluation of the problem. complete resolution and repair.
Diane M. | Baltimore
Service Technician Ronny Rice was a skilled professional. He was able to rescue two cleaning rags which was wash down the toilet with wash bucket water. He got them at 30 feet in.
Robert w. | Baltimore
The technician was friendly and knowledgable. He checked my water for severe leakage and made my day when he confirmed it was not my home that was causing the leak thank you so very much.
Theresa h. | baltimore
I am completely happy with every aspect of my experience with Roto-Rooter.
Linda N. | Baltimore
Please convey my thanks to all the men and women that helped bring success to my sewer line project last week. I'd also like to compliment your following employees that worked on my sewer line. Last week they provided excellent and fast service. Charlie ${esc.hash}13-0737, Drain Cleaner Paul Hyde and Rob, Camera Specialists David Kerr, Plumber Nick Hofman, Backhoe Operator I am highly pleased with the professional and friendly manner in which your technicians serviced my problem. David and Nick did an excellent job with the care they provided for my lawn. Because of their effort, my lawn is back in shape as it was before the construction. Also, I couldn't believe how quickly they completed the job. I now have peace of mind and lack of stress because the sewer line has been replaced and is free of obstructions. I will be recommending Roto-Rooter to my relatives, friends and associates.
Charles M. | Baltimore
Our technician was very professional and thorough. I appreciate the work he did to solve my problem at a very inopportune time - Christmas time with a house full of relatives!!! Thanks again.
Carolyn B. | Baltimore
Arrived in a timely manner. Service man was courteous and diagnosed the problem. Fiexed it in a timely manner.
Diane M. | Baltimore
Excellent technician!
Lauren D. | Baltimore
The service technicians were very professional and knowledgeable.
John M. | Baltimore
I like using Roto Rooter because whenever I call I can get a technician to come out that day.
Jenice y. | baltimore
Charley was informative and helpful and courteous. Thank you for wonderful service! Please tell Charley, Anne
Anne T. | baltimore
Jim Deruchie performed professionally, timely, mannerly and informatively. Great guy and a pleasure to do business with.
Elizabeth T. | Baltimore
The plumber/technician arrived at my location on-time. He was very courteous and polite. He completed the job and cleaned-up after he was finished. I was very satisfied with the service.
Ben A. | Baltimore
i was really impressed by the professionalism of the guy who repaired our sump pump... i am amazed...you are always there when i need you...
Louis C. | Lutherville Timonium
I would like to thank Chan for his professionalism and hard work today. He went above and beyond to help us clear our plumbing and explained everything as he was doing it. He also cleaned up the mess before he left. Thanks again, Chan! (1074)
Kathleen W. | Lutherville Timonium
Technician was on time, very professional, knowledgeable and focused. He took the time to explain the diagnosis and the process to resolve the issue. Cleaned up after himself once completed. Was very easy to set appointment (on-line) and the response time was outstanding. Will definitely use them for future issues.
Martha J. | Bowie
The Roto-Rotor technician, Van, who visited my home was professional, knowledgeable, and accomplished is task quickly. Clyde R. White
Clyde W. | Clinton
I would like to rate my repairman who goes by the initials BT-- he is a great technician, very reliable, neat, helpful and caring. I would recommend him above all other technicians because I had a very difficult installation and he got the job done without hesitation. Please give him this feedback- promote if possible- shake his hand and let him know that he is making a difference!!! Doreen
Doreen M. | Gaithersburg
Extremely professional ,very prompt,and did a great job after 2 other co.s came 3 times part of Home Shield couldn't fix problem.
martin h. | Pikesville
Tech was on time. He was very experienced indvidual and took care of the issue.He walked through the house and pointed out some other potential issues which may have to addressed in the near future. Overall great experience.
Fallak S. | Capitol Heights
My service technician, Jimmy, was knowledgeable, professional, and a good guy. We had a tough clog and Jimmy diligently worked his process- finding multiple clogs on the way, He was a guy I would trust with any future issues and a true ambassador to the Roto-Rooter brand.
Mike F. | Westminster
Kap was my technician. He was extremely helpful, made appropriate recommendations for services needed, and was very neat. I would utilize Roto Rooter for future plumbing needs.
Patricia M. | Accokeek
Our problems started on Monday, they came, fixed it, and cleaned up the mess. It happened again on Wednesday, so they came, fixed it, and cleaned up the mess. Then they came in with his bigger camera and he started the process of finding out what was causing these backups further down the pipe. We finally found it; rocks in the plumbing! It was such a weird thing, but i'm glad they got it! HUGE thanks to Mark Adams, Jim Rupp, Tony Occorso, and the guys they brought with them for sticking with us and getting everything fixed. Everyone here is glad to have working plumbing again!
Beth S. | Chevy Chase
I must say that I received excellent conversation in reference to the evaluation of my concern, the recommended solution, and the completion of the job. I was not forced, nor pushed to make a decision. All questions were answered in a professional way. I was so pleased, especially since this was the first time with your company. I must say Thong Hung was so pleasant. He showed me the issue, the bad sump pump since I had never seen one, the new one, and other part that I had no ideas of what I was looking at. But after Thong gave me a brief overview, I was well informed. I can not say enough about this young man. He should be commended for his knowledge and skills.
Dottie C. | Upper Marlboro
Ben Demaline
Manager
410-864-0435
Address
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812 W Patapsco Avenue, Suite I
Baltimore, MD 21230

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