Arlington, VA Rate location (50 Reviews) Call Now 703-741-7627

Roto-Rooter Arlington, VA: Customer Reviews & Testimonials

When you need experienced plumbers in Arlington, VA, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Arlington, VA

Outstanding service today. I had an "emergency appointment" with another service. When they missed the 5 hour window I called and they basically blew me off. So I called roto-rooter Manassas VA and within 1 hour of my call a tech, Nick, was at my house. He was extremely professional and knowledgable. He walked me through what he thought was wrong, discussed my options and then went to work quickly once I made my informed decision. While working he used booties to keep my house clean and cleaned all the areas he'd worked in after fixing my issue. I highly recommend them and will use them in the future.
Gus S.
Matt O.
I had a great experience from making the appointment online, to status calls and then the repair. �All done well and very professionally. �Nice technician, too.
Amy B.
Diego was excellent. He was respectful and worked diligently and efficiently. He explained everything and did the necessary work.
Daniel G.
Only needed a shower head installed, but I did not have the tools or expertise. Denzel Q. arrived on time and did a great job. Very professional. Employees help to make the reputation of any company.
Robert G.
Our sewerage backed up in our basement one evening. I call Roto Rooter about 7:30 PM. Young Kim was at my house before 9:00 PM and quickly assessed the situation. He clearly explained the steps to clear the drain and promptly unclogged it. He then gave me tips to help keep it clear. Young was very professional and curtious. I will definetly call Roto Rooter for future plumbing work and problems.
Jim M.
These guys are awesome. We had an emergency situation at our house when the connection to the city sewer was completely clogged. It was a Sunday afternoon, we called our regular, trustworthy plumbers, unfortunately all we got was an answering machine with no option for emergency service. I called Roto-Rooter and within an hour David arrived at our house, diagnosed the problem, and fixed it. Granted, it wasn't cheap but the prospect of not being to use the shower, water, or toilets for a day or two, especially with guests in town, was unthinkable. David was extremely polite, professional, and courteous.
Nelson J.
Williams came over my home to repair an outdoor faucet. He was polite, pleasant and accommodating. He fixed my faucet quickly and correctly.They are located in Manassas, VA. I would call them again when I need an efficient plumber..
Athalyn R.
Outstanding service, outstanding work. The gentleman they sent not only knew what he was talking about, but was able to explain to me in a language that I understand. He not only fix the problem I was having, but explain in detail why I had the problem and how to prevent it from happening again.
Sherman M.
I recently relocated to Centerville, VA from Sumter, South Carolina. It was very difficult with two children as a single parent. As we are getting settled into my new place, my daughter noticed water in our basement. I went into total panic mode, not knowing anyone in the area, scared that I wouldn’t have money to cover the cost, the list goes on. I called two companies and immediately I knew they were not the plumbing company of choice. I called Roto-Rooter and immediately, the customer service rep ease my fears and calm me down and said six simple words “We will take care of it”! I heart rate slowed down and my comfort level increase in this company. A person name Victor Elian called and told me that he will be over in less than an hour. He showed up in 30 minutes along with two other reps from Roto-Rooter. They immediately identified the problem, corrected the problem and started cleaning. My daughters and I were headed out of town to visit relatives but delayed our trip and Roto-Rooters worked with our schedule, even meeting us at 7 am on Sunday morning to pick up their equipment. I highly recommend this company for any small or large job. It’s been proven that customer service is their number one priority, and they perform excellent work. Thank you Roto-Rooter for helping ease my first major plumbing experience seem like a breeze. Thank you!
Vongretchen N.
The drains in my utility room, and outside my back door, needed snaked due to some water/sewage backup. While snaking the utility-room drain, your technician ran into resistance at 41 feet. He attached a camera to the snake to find a 2.5" x 3" rock lodged in my pipe causing the blockage. I watched on the monitor as he pushed the rock through my pipe with the camera, approximately 60 feet to the main pipe. He got to the root cause of my problem, for which I was very appreciative!! I have always found Roto-Rooter excellent, and this certainly makes you super excellent!! Once the drains were cleared, a couple of guys came out from your restoration services group and did an excellent job cleaning up the basement area that had been flooded. Thank you!!
April M. | Arlington
My water heater went out. I called Roto-Rooter first. They came in and fixed it very quickly. They are true professionals. We also found the basement was flooded. The Water Heater expert immediately called the Roto-Rooter Water Restoration manager that is also very skilled. The work was done promptly and correctly. I now have hot water and a dry basement. I recommend Roto-Rooter to everyone I know.
Raafat N. | Arlington
Thank you, thank you! Landscape drain clogged. Yard under water. Technician showed up on time, was very professional, and...... water is now running freely through the drains! I will always call Roto-Rooter for future issues!
Jutta J. | Arlington
Only company able to come within an hour of my call. Tech very personable, polite, and made sure area cleaned after the work. Will definitely use them again and recommend to my friends.
Mo E. | Arlington
Devon came out to replace a broken sewer line. he was very professional and knowledgeable. explained what had caused the break and installed a fix that would prevent it from happening again.
Haryoung L. | Arlington
Last night our kitchen sink backed up and nothing we did fixed the problem. We called Roto-Rooter first thing morning and less than two hours later they were at our door. Prompt, professional and got the job done. He even gave us tips as to how to avoid the problem happening again and left us with a jug of solution to keep the pipes clean. I would most definitely choose this company again for any future jobs.
Kendra G.
This morning DIego with the Manassas, VA Roto-Rooter helped with our sluggish kitchen drain. He explained the problem and reviewed our options and associated costs. He was timely, respectful of our home, worked quickly, explained what he was doing and showed us different plumbing parts. I believe Roto-Rooter is a more expensive vendor but you certainly get what you pay for and we'd gladly work with them again. We are located in Fair Lakes.
Sarah S.
Devon came out to replace a broken sewer line. he was very professional and knowledgeable. explained what had caused the break and installed a fix that would prevent it from happening again.
Haryoung L.
After cleaning my parents drain, they scheduled a scoping session to find out where the repeated problems were occurring. Brought in the scope, set it up, ran the pipe, and got everything ready before they called us in. Then they walked us through exactly where the "dip" and the "bend" in the pipe was. They used equipment to locate the camera head through the ground and put flags up in the yard to mark the trouble spots. Very clean, very professional, very friendly. We could NOT be happier. Service Call 18134903 ensured we would call them WHENEVER we have a problem from here on.
Mark W.
I have used them on several occasions this year alone and they have never failed me. They r very reasonable in pricing in fact lower then others. They r professional, on time and through. Won't give my business to anyone else
R P.
Customer Services skills outstanding from start to finish (phone conversation to make an appt, I received a call the morning of my appt and given a estimated time arrival, technician who did the work exceeded my expectations...He was professional, polite, explained what was wrong and what was needed to fix it, cleaned up when he was finished... He informed me of the warranty.
Deborah B. | Arlington
Excellent service and excellent response to my call, which was on a very hot Saturday. The technician was professional in every respect and did an outstanding job.
george b. | Arlington
Excellent, friendly service.
Gregory B. | Arlington
James did a great job. He quickly diagnosed the problem and repaired my plumbing. Very personable and professional.
Lois S. | Arlington
Arrived on time, quickly diagnosed the issue and gave estimate. Completed the work quickly, and no extra charge for a holiday weekend
Matthew T. | Arlington
I fully realize that I paid a ton extra, but it was worth it for same-day service on a Saturday. Did a sump pump replacement in advance of bad weather plus a toilet fix I'd been procrastinating on for six months. Ernesto was prompt, courteous, efficient, and knowledgeable. So nice to have everything fixed!
M s. | Arlington
You've got a customer for life. My bathtub drain was clogged for the last 3 days. No other company was willing to come out and Roto-Rooter came through on the same day. I'm writing this review solely because of the technician who came out to see me today. Jon Diaz of the Manassas Branch went completely above and beyond the call of service today. He showed up at 6:45 pm, got straight to work, was friendly, respectful, and despite a tough clog did NOT quit. He stayed over 2 hours until 9 pm to get my drain sorted. I am so thankful Roto-Rooter employs hard working folks such as Jon. I've never used Roto-Rooter before, but because of Jon and his 'first impression' of your company, I will definitely be using you again.
Tushar B. | Arlington
The technician arrived at 11 pm and worked diligently until the job was completed. I was in a panic the entire time, and he get assuring me he would get it fixed. And he did.
Pam R. | Arlington
Professional.Clear explanation of problem and solution. On time. Expensive.
Fran S. | Arlington
Wanted to acknowledge the great service we had today. We called this morning and got same day service. James Slowikowski (Senior Estimator) came out and did an incredible job. He was very thorough, gave us great explanations on what the problem was and fixed a major issue that numerous other plumbers could not. He was personable and professional and made the whole process far less stressful. We wish we would have called you years ago.
Corey R. | Arlington
Had a clogged drain. Service technician (Sebastian) arrived, was clean, polite, professional and knowledgeable. He quickly corrected the problem, Could not ask for more.
Nick L. | Arlington
Outstanding job replacing sewer main for our house. Starting with Also, and the rest of the guys; we couldn't have been happier. They made the best of a bad situation for my wife and I. Love these guys....
Lou G. | Arlington
Good job. Quick and painless. Wish you did 3rd party billing though.
Nicholas H. | Arlington
I had my bathroom tub serviced by Jamaal McAfee and he fixed my clogged issue. I am very happy I called and the experience was great.
Erin T. | Arlington
Lee was such a lovely and professional gentleman! Mission accomplished!
Maria M. | Alexandria
The guy did an excellent job, was very professional and courteous. Completely satisfied with everything. I believe his name was Joshua.
Michael R. | Ashburn
Your techs were very friendly, reliable and honest. I was impressed with the time that was promised and they came promptly. I feel your price was very reasonable. If I need plumbing service, I would most definitely call you. And we will recommend you to other homeowners. Thank you from the Murphy Family.
Douglas M. | Sterling
I just called to set up an emergency visit for the plumber. I was very frustrated calling around to get estimates from other places. Once I called here my mood was turned completely around. I was helped on the phone by Jc at ext. 14006. Jc was very cheerful, talkative and made me laugh. He related well to my issues. He has such a happy tone that it was hard to be in a bad mood about my broken water heater. I am excited for my plumber to get here and hoping the amazing costumer service to continue. Jc deserves some props!! -Amanda Kurtz
Amanda K. | Northern Virginia
Price seemed high but service was top rate
Richard L. | Catharpin
James was very helpful throughout the process. He explained every step clearly and concisely. He also was thorough and very receptive to our problem and any questions we had.
Thinh T. | Alexandria
Josh was professional and excellent. We were lucky to get him! I would have reviewed you on Yelp, but there Android app was down. Thank you so much for a wonderful job!
Fran M. | Alexandria
Marsha was great when scheduling my appt, and Jamal was very professional. I appreciated his suggestions for maintaining the kitchen drain. It's not that I don't like you, but I don't want to call you again. Thanks Julie
Julie S. | Arlington
Professional, friendly and prompt service. Pleased to be notified by phone when delivery time was changed. Thank you for making this transaction so easy.
Sara D. | Arlington
The technical did an outstanding job when our regular plumber was indisposed.
Jeffrey J. | Herndon
Johnny and Nick came to my condo yesterday to install a new electric hot water heater and to snake my bathtub drain. Johnny also fixed a leaky bathroom faucet for me last year. There work was outstanding, and they are both very friendly, dedicated to quality and customer satisfaction, and are true professionals.
Scott A. | Arlington
Great service. Great technician:customer friendly, good communicator on what needs to be done n explanation of pricing. A GREAT REP FOR ROTO ROUTER. THANKS.
Theodore S. | Falls Church
Diego was professional, polite and good at what he does. He fixed our sink! Many thanks.
Gretcen N. | Alexandria
Jon Diaz did an excellent job both as a technician in getting the job done and as a customer service rep in explaining each step he was taking and why.
Lee S. | Annandale
The technician was wonderful! He helped so much explained everything and got it working again. Young is the man I would have at my house to fix any plumbing problem I have, you hired a great man. Thanks to you and him!
Sandra W. | Dumfries
Diego was very professional, and informative. Thank you!
Jeannie G. | Burke
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