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Roto-Rooter President on MSNBC August 25th

Former 'Undercover Boss' to Talk Business on Your Business

Cincinnati, OH -- Rick Arquilla, president of Roto-Rooter Plumbing & Drain Service, will appear on MSNBC's Your Business program in a segment called Learning from the Pros. Arquilla discusses best practices for businesses and his philosophy for operating a successful business. The program is aimed at entrepreneurs and small business owners and is hosted by TODAY show contributor, JJ Ramberg.

Rick Arquilla

Arquilla sat down with MSNBC for the interview in mid-July at Roto-Rooter's Cincinnati service branch and the NBC video crew spent a day gathering footage of Roto-Rooter employees on the job at various locations in Greater Cincinnati. The show will profile Roto-Rooter as a company that was grew on the shoulders of invention. The Roto-Rooter electric sewer cleaning machine was the first of its kind in 1933 and it spawned an entirely new category of business: sewer and drain cleaning. Roto-Rooter inventor and company founder, Samuel Blanc, dropped out of school after the fifth grade to help support his family but he was a believer in self-education and had a reputation as a problem solver. When his son's apartment suffered a clogged sewer, Blanc tried in vain to unclog it using a hand auger. He realized there had to be a better way and dreamed up the idea of a machine that could not only unclog sewers but could also clean them and clear out all roots and blockages. Blanc patented his Roto-Rooter machine and began franchising service territories across the country in 1935. Today Roto-Rooter is the world's largest provider of plumbing repair and sewer & drain cleaning services with more than 115 company-owned locations and over 400 independent franchises throughout the U.S. and Canada. Master franchises are in place in Japan, Hong Kong and the Philippines.

Rick Arquilla appeared on the first season of CBS Television's popular Undercover Boss show in 2010. Viewers appreciated Arquilla's touching concern for Roto-Rooter employees and empathized with him when he became emotional over an employee's struggle with alcohol addiction. The conversation hit home with Arquilla, who opened up to viewers about his father's painful bouts with alcoholism during Arquilla's childhood. Thousands of viewers wrote letters of support to Arquilla and expressed their desire to work for a boss like him.


Paul Abrams

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