Call Center Expansion in Baltimore and Chicago | Roto-Rooter Blog

Call Center Expansion in Baltimore and Chicago | Roto-Rooter Blog

North America’s largest provider of plumbing repair and drain cleaning services is always looking for ways to better serve our customers by training our expert staff and enhancing the customer experience.  Our dedication to customer service includes not only our plumbers and service technicians at all 50 company-owned branch locations across the nation, but also those staff taking incoming calls, dispatching technicians and managing accounts at our Call Centers.

Recently, Roto-Rooter’s Baltimore Call Center, serving the Northeast and Southeast Regions, celebrated its tenth year in operation with a 3,000 square foot expansion. The renovation included the relocation of a conference center and employee break space to allow a larger space for the Customer Care and Commercial Services departments.  Additionally, our call center in Chicago, which serves the Central and West Regions, moved to a new space. The updated Chicago facility is less than a half-mile from the previous location.

Both Roto-Rooter call center facilities are similarly designed for optimal productivity and make up about 13,000 square feet. Updated conference centers within each building allow for corporate training and development seminars to be conducted ensuring that each and every Roto-Rooter employee is equipped with the necessary resources to provide top-notch customer service.

Our call centers operate 24 hours a day, 7 days a week so that when our customers call us, they can speak with a live operator, not an answering service or machine. Why? Because we know that plumbing problems are stressful enough without having to explain your problem to a machine.

By providing knowledgeable customer service representatives who understand the nature of your plumbing problem, you can feel reassured and confident that solving the problem will be as quick and efficient as possible.

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