Worcester, MA Rate location (37 Reviews) Call Now 508-757-1090

Roto-Rooter Worcester, MA: Customer Reviews & Testimonials

When you need experienced plumbers in Worcester, MA, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Worcester, MA

Pete, Tech #1760 represented your organization in an extremely professional manner. Pete explained my options, answered all questions and kept me updated on every aspect of the repair. Roto-Rooter is fortunate to have such I fine professional on their staff.
Steve O.
Roto-Rooter was able to help right away. The service man Elie (8573) was professional and efficient. He solved the problem and explained what the issue was. The repair was smooth, fast and thorough. Greatly appreciate his help.
Katharine F.
Great service and Gary was very good. Great personality and knowledgeable.
Mark C.
Ernst, technician #1450 was not only thorough, but extremely knowledgeable on all things plumbing. He was extremely careful and talked me through the entire process. Ernst went above and beyond the call of duty in clearing up the plumbing disaster at my home! Thanks Ernst!
Gregory C.
Our kitchen sink was slow in draining the water, and at times, would back up. Our technician, Steve, was deliberate in his analysis and conclusion of what was causing this. Our pipe configuration was a bit compromised. Steve, determined to solve this dilemma, freed the obstruction. We are pleased with the service provided byRoto-Rooter and Steve .
Richard R.
Kitchen sink backed up. Scheduled an appointment on-line. The technician was on time- professional, polite and thorough. He was done in under two hours even though he thirty feet of drain pipe to snake. Bradford, MA.
D Cameron R.
My husband heard a strange gurgling noise coming from our drain at 1:00 Friday afternoon. I called RotoRooter and they had a technician at our house by 4:30 and he had our drain snaked and enzymes added by 7:00. This is the third time we've used RotoRooter in 22 years of owning our house. We've never had to wait more than a few hours for a technician to show up and save the day. We will definitely use RotoRooter again when needed and highly recommend them!
Amy K.
Exceptional service!
Jo Anne L.
Roto-Rooter came to the rescue. no emergency, but a laundry drain backup over a few years. Finally had enough, called Roto-Rooter made the appointment. Showed up on time, called first and told us they were on their way. Very professionl, knowledable, and showed us around the piping and drainage. Checked all areas of drainage and gave us individual hints on maintenance. Did a total cleaning of drain. went to do a drain test on the washing machine, drain hose cracked. Going to get new hose today and then try doing the laundry. OMG....but Roto-Rooter did what they needed to do and I am sure everything will work out fine. Very pleased withtheir serivce and service tech. p.s. did call rooter-man first, but they never showed up nor did they call to say they were running late, We had to call them to find out what the story was. Cancelled our appointment for that day/night and called Roto[Rooter. Immediate response. thank you.....
Clara T.
I have used Rotor Router for different types of work and am very happy with the professionalism of the technicians. I just had a plumbing issue and hit the jackpot with Gilbert Damas, What a gem... he is experienced, personable and, dare I say, charming. I will be sure to request his services should I need help again.
Edith G.
Excellent job and excellent service. Highly would recommend Roto-Rooter. All the technicians were very professional.
Shirley C.
The plumber gave very quick and efficient service. He came when they said he would. He analyzed the problem, went to get parts and was back in the time he said he would be back. He did a very professional job of fixing the problem of replacing a leaky copper line in the basement.
Brenda M.
What an amazing service! Peter, a professional, nice, and a wonderful hard worker. He was very very patient with our stubborn drainage. He deserves all the respect, and he is an example of the perfect and the nice guy that you want to hire again. We will definitely refer him and the company to all of our friends. Thank you Peter a lot.
Muhaj A.
Let me start out by saying that I am never happy whenever I have to spend money on any type of service call as I own an old home, but I must say I was pleasantly surprised when the technicians showed up over an hour earlier than I had been promised. They were thorough, extremely courteous and upfront with me during all phases of their service call. I am used to being pressured or left to feel uncomfortable during most of my general business interactions, but this was far from the case with Roto-Rooter. I would not hesitate to utilize their services in the future. Thank you guys!
Sandy B. | Worcester
Called Roto-Rooter due to having a main sewage pipe full of roots, we had sewage backing up into our basement, Damien S along with Zach came to our house and we were told that we needed a jet truck to do the job, 7am the next morning Pete Crawford came and cleared 40 feet of roots from the pipes, the knowledge and work performed was beyond my expectations, I was also impressed with the concern of cleanup due to having young children in the house, I will not hesistate to use this company if ever needed in the future, I highly recommend this company.
Maria T.
What an amazing service! Peter, a professional, nice, and a wonderful hard worker. He was very very patient with our stubborn drainage. He deserves all the respect, and he is an example of the perfect and the nice guy that you want to hire again. We will definitely refer him and the company to all of our friends. Thank you Peter a lot.
Muhaj A. | Worcester
Very quick and efficient service. Chet came when they said he would. Analyzed the problem, went to get parts and was back in the time he said her would be. He did a very professional job of fixing the problem of replacing the everything under the kitchen sink down to the main drain pipe. He also installed the new garbage disposal. Chet was very friendly and very efficient. He did a great job.
Dix D. | Worcester
Our experience was excellent. Our toilet was overflowing and we could not figure out why. We called roto-rooter and scheduled an appointment. The service man arrived on time and spent a fair amount of time making sure he had the correct diagnosis. He then provided we with a very fair quote to fix the issue. Then he proceeded to fix it. Super professional and friendly! I would definitely recommend Roto-Rooter to anyone having issues.
Joe G. | Worcester
We had a back-up of our main drain during the day that needed attention as a root was growing in the main drain pipe. Roto Rooter came that evening at the time they said they would and were able to resolve the issue in under 1 hour! This same issue had happened previously and it took another plumbing company 2.5 hours to perform the same work. The technician was friendly, courteous, and efficient, he did a great job! I would definitely recommend their services.
Sue C. | Worcester
Very quick and efficient service. Chet came when they said he would. Analyzed the problem, went to get parts and was back in the time he said her would be. He did a very professional job of fixing the problem of replacing the everything under the kitchen sink down to the main drain pipe. He also installed the new garbage disposal. Chet was very friendly and very efficient. He did a great job.
Dix D.
Very happy with the service! Had a major sewer backup this weekend and called on Sunday morning and someone was here by 10:00am! Managed to clear the sewer pipe of tree roots and get all back in working order. Cost less than $500 which was plenty cheaper than the local plumber. Roto-Rooter is easy to reach and comes when they say they will! Thank you!
Suzettea
I want to acknowledge the efficient and supportive service I received on a day when records were being broken for the amount of snowfall. The drainage system had backed up at my Mother's house. It was 3:30 in the afternoon before I was able to call. The receptionist was courtesy and polite. She had a service man out to the house within an hour. When Jeff arrived he was very friendly and knowledgeable. Within an hour he had completed the job. Thanks for your support.
Michael F.
Responsive, quick and efficient. Called them on a Sunday and they came within 2 hours and didn't charge me a weekend fee. The guy was very friendly and was done fixing my disposal in less than a half hour!
Kelly C.
Our water heater recently died and we had Roto-Rooter come and replace it. They were prompt and the technician was very friendly and informative. We would definitely call Roto-Rooter again for any other needs.
Datura
got an estimate from an independent plumber who took one look at me (a woman in her 30s) and decided I had no idea about plumbing and that he was going to charge me three times what I knew the job was worth. I then called roto rooter and the tech was extremely nice and told me exactly what I knew to be the problem and fixed it immediately. the cost was 1/3 what the independent plumber (with the attitude) was going to charge. i will always call roto rooter from now on.
Kate D.
I live in a two family house/apartment where over the past year, we have had some issues with root balls in the pipes, which caused a big problem for our neighbor downstairs.�At that time, Roto-Rooter was called and they sent a plumber out a few times to rectify the situation and advise us on how to fix the problem in the long run. Just last night, one of my roommates found a problem with our tub not draining, so our landlady advised us to call Roto-Rooter of Boston once again to get the problem straightened out. The very same plumber, a lovely man by the name of Stephen H. came out to the house and fixed our drain no problem. He also talked to me about things we can do to help prevent clogs, and what sorts of things are better for trying to relieve them. He also was very friendly and stopped by to say hello to our neighbor downstairs and see how he has been in light of the problems he had last fall. Quality plumber, quality person, and quality work. Overall, very satisfied!
Victoria K.
The service was excellent. Ray was very knowledgeable and courteous. He answered all of our questions. He fixed the problem and made sure our drains were working before he left. Great work Ray😚
Sandra C. | Worcester
Tom was fast, thorough and professional. Went a long way with me.
dan s. | Worcester
Quick service and the technician was not only helpful and punctual but also very professional.
Dawn S. | Worcester
Caring-Knowledgeable-Professional Those three words describe my recent Roto-Rooter service experience. The problem was a water heater flooding my basement. My call for help was taken by a person whom I felt cared about my problem and offered immediate assistance. Gary, service tech 777, arrived within an hour. He was neat, clean, and wore his uniform with pride. Gary answered my laymans questions and concerns with knowledge and patience as he went about his work. The finished product was extremely well done. The entire experience left me satisfied and impressed with the Roto-Rooter company. The senior citizen discount was a blessing. I will continue to pass the good word along to my friends.
arthur b. | Worcester
Pete, Tech #1760 represented your organization in an extremely professional manner. Pete explained my options, answered all questions and kept me updated on every aspect of the repair. Roto-Rooter is fortunate to have such I fine professional on your staff.
Steve O. | Worcester
Gary our technician was friendly and yet very professional. He was very informative and worked efficiently. Answered questions appropriately and got the job done. Excellent job!
Jolene P. | Worcester
Damien the Roto-Rooter technician showed up on time, was professional, competent and extremely thorough. He really did a great job. Thanks!
John G. | Worcester
Your guys went above and beyond. The first guy's equipment broke and the second guy showed up in the am. Not only did he clear the main pipe but he went the extra mile and sent a camera down there to view the work and ensure a quality job. If he didn't we never would have known that there was a break in the pipe most likely caused by recent street construction and it would have clogged again probably in a short time period. Excellent service.
Paul S. | Worcester
Customer service was wonderful. Received lettint me know driver was enroute to my house. Driver arrived within the time window. Driver was very courteous and professional. I would definitely use you guys on the fortune.
Timmie P. | Worcester
Roto-Rooter offered me a service call within 24 hours of my request. Unfortunately, they were unable to come out on the planned day due to a complicated job prior to their scheduled visit with me. Their dispatcher called several times to keep me updated. Finally they offered to reschedule me as the first job the following morning with a 15% discount. Roto-Rooter stuck to their word and the plumber got the job done efficiently and effectively. I will certainly call them for services again in the future.
Betina S. | Southborough
Your technician, Jeff, was on our doorstep within 30 min. of us calling for service. He was professional, helpful, and friendly. He fixed our problem in a timely manner, was helpful in educating us about the equipment he was replacing, and gave us tips on up-keep. Overall excellent experience. Will not hesitate to Roto-Rooter again.
Davie M. | Lakeville
Joe DeLicio
Manager
508-757-1090
Address
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1077 West Boylston Street, Unit 201
Worcester, MA 01606

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